A CRM maintenance agreement and consultancy service

Statens kartverk

The Contracting Authority shall enter into 2 separate agreements with 1 service provider for the following:
The Contracting Authority requests tenders for maintenance and consultancy services for CRM (Customer Relationship Management) 2016.
The maintenance shall include the existing MS Dynamics CRM 2016 systems with accompanying integrations and third-party systems. Currently approx. 189 licences/users
The consultancy service shall include assistance in the form of consulting services. Top competence in development of the Norwegian Mapping Authority's MS Dynamics CRM systems and relevant additional functionality is requested.
More information on the procurement and scope of work is included in appendixes 2 and 4, the Annex to the Maintenance and Consultancy service agreement.

Frist

Fristen for mottak av tilbud var 2017-08-15. Anskaffelsen ble publisert 2017-06-08.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Prosesspilotene As

Hvem?

• Statens kartverk

Hva?

Hvor?

• Buskerud

Anskaffelseshistorikk

Dato	Dokument
2017-06-08	Kunngjøring av konkurranse
2017-08-30	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2017-06-08)
Gjenstand
Anskaffelsens omfang
Tittel: Systems and technical consultancy services
Referansenummer: 17/00331
Kort beskrivelse:

The Contracting Authority shall enter into 2 separate agreements with 1 service provider for the following: The Contracting Authority requests tenders for maintenance and consultancy services for CRM (Customer Relationship Management) 2016. The maintenance shall include the existing MS Dynamics CRM 2016 systems with accompanying integrations and third-party systems. Currently approx. 189 licences/users The consultancy service shall include assistance in the form of consulting services. Top competence in development of the Norwegian Mapping Authority's MS Dynamics CRM systems and relevant additional functionality is requested. More information on the procurement and scope of work is included in appendixes 2 and 4, the Annex to the Maintenance and Consultancy service agreement.

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Systemtjenester og tekniske konsulenttjenester 📦
Tilleggs-CPV: Systemvedlikehold 📦
Utførelsessted
NUTS-region: Buskerud 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Statens Kartverk
Postadresse: Kartverksveien 21
Postnummer: 3511
Poststed: Hønefoss
Kontakt
Internettadresse: http://permalink.mercell.com/69421644.aspx 🌏
E-post: stale.rovelstad@kartverket.no 📧
Telefon: +47 32118466 📞
URL for dokumenter: http://permalink.mercell.com/69421644.aspx 🌏
URL for deltakelse: http://permalink.mercell.com/69421644.aspx 🌏

Referanse
Datoer
Sendt dato: 2017-06-08 📅
Innleveringsfrist: 2017-08-15 📅
Publiseringsdato: 2017-06-09 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 109-220636
OJ-S-utgave: 109

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The Contracting Authority shall enter into 2 separate agreements with 1 service provider for the following:

The Contracting Authority requests tenders for maintenance and consultancy services for CRM (Customer Relationship Management) 2016.

The maintenance shall include the existing MS Dynamics CRM 2016 systems with accompanying integrations and third-party systems. Currently approx. 189 licences/users

The consultancy service shall include assistance in the form of consulting services. Top competence in development of the Norwegian Mapping Authority's MS Dynamics CRM systems and relevant additional functionality is requested.

More information on the procurement and scope of work is included in appendixes 2 and 4, the Annex to the Maintenance and Consultancy service agreement.

Estimert totalverdi: 4 200 000 NOK 💰
Kort beskrivelse:

The Contracting Authority requests tenders for maintenance and consultancy services for CRM (Customer Relationship Management) 2016

The maintenance shall include the existing MS Dynamics CRM 2016 systems with accompanying integrations and third-party systems. Currently approx. 189 licences/users.

Estimert verdi eksklusive mva: 4 200 000 NOK 💰
Varighet: 24 måneder
Beskrivelse av opsjoner:

The contracting authority has the option to extend the contract on the same terms for 2 + 2 years so that the total possible contract length is 6 years.

The options will automatically be taken up if the contracting authority has not given notice on the contract at least three months before the contract expires.

Termination of contract:

Each parties can terminate the agreement with 6 (six) months' notice. The termination of contract must be made in writing to the contact person stated on the front-page of the agreement.

Utførelsessted
Hovedsted eller utførelsessted: Hønefoss, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

Norwegian tenderers shall have their tax, payroll tax and VAT payments in order. — A tax certificate not older than 6 months.

Tenderers shall be registered in a company register, professional register or a trade register in the country where the tenderer is established. — Norwegian companies: Company Registration Certificate;

— Foreign companies: Verification showing that the tenderer is registered in a company register, professional register or a commerce register in the country where the tenderer is established.

Prosedyre
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2017-10-20 📅
Dato for åpning av tilbud: 2017-08-15 📅
Tidspunkt for åpning av tilbud: 12:00
Sted: Hønefoss, Norway.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 971040238
Kontakt
Kontaktpunkt: Ståle Rovelstad
URL for dokumenter: http://permalink.mercell.com/69421644.aspx 🌏
Navn på tildelende myndighet: Mercell Norge AS
Postadresse: Karihaugveien 89
Poststed: Oslo
Postnummer: 1086
E-post: support@mercell.com 📧
Land: Buskerud 🏙️

Utfyllende informasjon
Klageinstans
Navn: Statens Kartverk
Poststed: Hønefoss
Postnummer: 3507
Land: Norge 🇳🇴
Internettadresse: www.kartverket.no 🌏
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Navn: Klagenemnda for offentlige anskaffelser
Postadresse: Postboks 439 Sentrum
Poststed: Bergen
Postnummer: 5805
Telefon: +47 55597500 📞
E-post: post@kofa.no 📧
Faks: +47 55597599 📠
Internettadresse: http://www.kofa.no/ 🌏
Kilde: OJS 2017/S 109-220636 (2017-06-08)

Kunngjøring om tildeling av kontrakt (2017-08-30)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Two separate contracts shall be signed with 1 and the same tenderer: The Contracting Authority requests tenders for maintenance and consultancy services for CRM (Customer Relationship Management) 2016. The maintenance shall include the existing MS Dynamics CRM 2016 systems with accompanying integrations and third-party systems, currently approx. 189 licences/users. The consultancy services shall include assistance in the form of consulting services — expertise within development — for the Norwegian Mapping Authority's MS Dynamics CRM systems and relevant additional functionality. Further information on the procurement's purpose and scope of work is included in annexes 2 and 4, the Annex to the Maintenance and Assistance Contract.

Totalverdi for anskaffelsen: 3 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2017-08-30 📅
Publiseringsdato: 2017-08-31 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 166-342897
Refererer til kunngjøring: 2017/S 109-220636
OJ-S-utgave: 166

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Two separate contracts shall be signed with 1 and the same tenderer:

The maintenance shall include the existing MS Dynamics CRM 2016 systems with accompanying integrations and third-party systems, currently approx. 189 licences/users.

The consultancy services shall include assistance in the form of consulting services — expertise within development — for the Norwegian Mapping Authority's MS Dynamics CRM systems and relevant additional functionality.

Further information on the procurement's purpose and scope of work is included in annexes 2 and 4, the Annex to the Maintenance and Assistance Contract.

2 separate contracts shall be signed with 1 and the same tenderer:

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Competence
Kvalitetskriterium (vekting): 30 %
Kvalitetskriterium (navn): Assignment comprehension
Vekting av pris: 40 %

Tildeling av kontrakt
Dato for kontraktinngåelse: 2017-08-25 📅

Utfyllende informasjon
Klageinstans
Navn: Statens kartverk
Kilde: OJS 2017/S 166-342897 (2017-08-30)

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