The aim of the procurement is to give Oslo municipality a modern SMT that shall replace the current system, which is Remedy 7.6.04. The current system is expensive to administer and experience says it is not very user friendly. The service that shall be procured shall therefore have an operational and management model that is cost-efficient and it is facilitate future needs connected to Service Management in the Agency for Improvement and Development (UKE) and Oslo municipality. The service shall include operation (include operational environment) and maintenance of the tool in accordance with the given SLA requirements.
The system that UKE procures shall be user friendly. Changes and configuration shall be flexible and UKE shall be able to configure the tool. It shall be possible to have self-service, knowledge sharing and uniform customer orientated Service Management.
The SMT shall support work processes and give an efficient tool for following-up error messages, reporting and SLA follow-up with suppliers and customers.
The service shall also:
— Use Single Sign On (SSO) with support for authentication with Active Directory or another LDAP based method;
— Support integrations with joint components in Oslo municipality;
— Provide tool support to administer suppliers and the services they provide via a contract follow-up tool.
Frist
Fristen for mottak av tilbud var 2016-03-10.
Anskaffelsen ble publisert 2016-02-09.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2016-02-09) Gjenstand Anskaffelsens omfang
Tittel: Software package and information systems
Antall eller omfang:
“Approx. 200-300 case workers and 300 users are expected to be potential users at the start via a portal. The number can be considerably increased during the...”
Antall eller omfang
Approx. 200-300 case workers and 300 users are expected to be potential users at the start via a portal. The number can be considerably increased during the contract's lifetime.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare og informasjonssystemer📦
Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Oppdragsgiver Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Oslo kommune c/o Utviklings- og kompetanseetaten [Oslo municipality, c/o the Agency for Improvement and Development]
Postadresse: PB 6538 Etterstad
Postnummer: 0606
Poststed: Oslo
Kontakt
E-post: tale.ronne@uke.oslo.kommune.no📧
Telefon: +47 02180📞
Kunngjøring om tildeling av kontrakt (2016-11-04) Gjenstand Anskaffelsens omfang
Totalverdi for anskaffelsen: 41 000 000 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Prosedyre
Tilbudstype: Ikke aktuelt
Oppdragsgiver Identitet
Navn på tildelende myndighet: Oslo kommune c/o Utviklings- og kompetanseetaten [City of Oslo, c/o the Agency for Improvement and Development]
“Information about the contract value is estimated based on the current use of licenses. This may change during the agreement period.”
Kilde: OJS 2016/S 215-392733 (2016-11-04)