Mobile platform and applications

Antall eller omfang

A new mobile application shall be developed to cover the current and future needs of all customer groups. At launch the application shall replace the current app "Togtider" (Train Times), but has a broader spectrum of services and solutions. The application will be a customer and traffic information service designed for all customer groups, with payment and information services for parking of cars and bicycles and contact service where the customer can reach The Norwegian National Rail Administration with enquiries and questions. The project shall clarify the user of way finding solutions both in terms of customer information and parking solutions, and take into account development within these technologies.The Norwegian National Rail Administration is seeking a technical development partner who can build the application. The different content parts must be treated as 'modules' where the mobile application (app/responsive website) is developed as a portal where new services with their back systems can be integrated/pointed to as they become ready. The technical development partner must have competence within the different technological fields. The figure below shows '"he roadmap" for the project, what we must invest in the preparatory work to build a service that will also function long term, and finally which possible modules or services The Norwegian National Rail Administration envisages should be integrated in the platform for the longer term. It is desirable to have staged roll-out of the content, with the 1st version of the service ready for launching by 1.4.2017.Electronic parking service (own module):Parking of bicycles and cars is important for the train travellers. A large portion of the current inquiries to the customer service centre concern parking. To establish an electronic parking solution is a high priority for the Ministry in order to solve traffic jams. A mobile platform should offer payment solutions in an easy manner for parking as part of the train journey. It is also desired to have real time information on parking with interactive maps over the parking spaces, and a personalised Parking Service where the customer can choose what he/she needs. By "parking", we mean parking of both bicycles and vehicles.Currently The Norwegian National Rail Administration is a commuter parking scheme based on a disc where payment is sent on SMS. A new electronic service for parking is important to have in place and it shall be integrated in the mobile application. A new parking information and payment solution shall be developed. The 1st phase is to orientate oneself on the work with knowledge collection and mapping that is undertaken by market surveys and customer interview, carried out by Deloitte (see Annex XX). The customer insight give a basis for completely new thinking, and then to develop a new parking service.An electronic parking service should meet the needs of The Norwegian National Rail Administration customers. See the attached user scenarios for parking. Technical solution shall be proposed and developed by the selected tenderer, in collaboration with The Norwegian National Rail Administration.3 500 0004 000 000

A new mobile application shall be developed to cover the current and future needs of all customer groups. At launch the application shall replace the current app "Togtider" (Train Times), but has a broader spectrum of services and solutions. The application will be a customer and traffic information service designed for all customer groups, with payment and information services for parking of cars and bicycles and contact service where the customer can reach The Norwegian National Rail Administration with enquiries and questions. The project shall clarify the user of way finding solutions both in terms of customer information and parking solutions, and take into account development within these technologies.