Flytoget would like to use this procurement to establish a new contract for the operation and administration of the following self-developed IT systems: — -The customer database with accompanying APIs. — -Product database with accompanying APIs. — -Receipt and loyalty programme database with accompanying APIs. — -Customer service and administration system. — -https://minside.flytoget.no. — -Customer service system for mobile (iOS). The above systems are currently administered in separate contracts that end at different times in the next three years. The systems have come into an operational phase and the need for major changes is reduced. There will still be a need for quality assurance/testing, adaptations in the systems and some new development due to projects that are in the plan for a strategic vision at the end of 2018. Flytoget would like a tenderer who can ensure stable operations in accordance with an agreed SLA and who has the flexibility to carry out minor adaptations to the system with short downtime. Tenderers ought to have knowledge of PCI-DSS and personnel protection law and how continual fulfilment of the conformity requirements defined there will be ensured. All of Flytoget's systems are installed at Flytoget's IT infrastructure operations provider. These are currently Intility and Basefarm. Basefarm is used for systems that come under the conformity requirements in PCI-DSS. Flytoget itself will establish and negotiate contracts for IT infrastructure operations and will continue with this practice in the contract period. Flytoget will, however, look at concepts such as devops as a future work platform for application operation and the administration of this organisation. 1) The qualification requirements that are given in this notice must be fulfilled in order to be qualified for participation in the subsequent competition. Tenderers who do not meet the qualification requirements will be rejected from further participation. 2) Flytoget can cancel the competition or reject all tenders if there is reasonable grounds for this, including a lack of budgetary coverage for the procurement. 3) Flytoget will select a minimum of three of the qualified tenderers, assuming there are enough qualified tenderers to participate in the competition. 4) The selection of the tenderers who will be able to participate in the competition will be made according to the principle best qualified. Tenderers must fulfil all the qualification requirements in order to be qualified. From the qualified tenderers,Flytoget will choose the tenderers who are best qualified based on the stated qualification requirements, based on the submitted documentation of the qualification requirements. 5) All communication in the qualification process must go through the communication module in Mercell. Questions cannot be asked in submitted documents, accompanying letters or by email. Questions can be asked in Mercell and questions of a general or principle nature will be made anonymous and communicated to all the prequalified actors. 6) Flytoget does not come under the Open Files Act and insight into the competitors' tenders or other competition documents other than this notice will not be given. The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/63516183.aspx]]. Then follow the instructions on the website.
Frist
Fristen for mottak av tilbud var 2017-01-20.
Anskaffelsen ble publisert 2016-12-19.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2016-12-19) Gjenstand Anskaffelsens omfang
Tittel: IT services: consulting, software development, Internet and support
Antall eller omfang: 3 000 0005 000 000
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Oppdragsgiver Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Forsyningsenhet
Navn på tildelende myndighet: Flytoget AS [The Airport Express Train]
Postadresse: Biskop Gunnerus' gate 14A
Postnummer: 0101
Poststed: Oslo
Kontakt
E-post: age.pedersen@flytoget.no📧
Gjenstand Anskaffelsens omfang
Tjenestekategori: 7
Kort beskrivelse:
Flytoget would like to use this procurement to establish a new contract for the operation and administration of the following self-developed IT systems:
— -The customer database with accompanying APIs.
— -Product database with accompanying APIs.
— -Receipt and loyalty programme database with accompanying APIs.
— -Customer service and administration system.
— -https://minside.flytoget.no.
— -Customer service system for mobile (iOS).
The above systems are currently administered in separate contracts that end at different times in the next three years. The systems have come into an operational phase and the need for major changes is reduced. There will still be a need for quality assurance/testing, adaptations in the systems and some new development due to projects that are in the plan for a strategic vision at the end of 2018.
The above systems are currently administered in separate contracts that end at different times in the next three years. The systems have come into an operational phase and the need for major changes is reduced. There will still be a need for quality assurance/testing, adaptations in the systems and some new development due to projects that are in the plan for a strategic vision at the end of 2018.
Flytoget would like a tenderer who can ensure stable operations in accordance with an agreed SLA and who has the flexibility to carry out minor adaptations to the system with short downtime. Tenderers ought to have knowledge of PCI-DSS and personnel protection law and how continual fulfilment of the conformity requirements defined there will be ensured.
Flytoget would like a tenderer who can ensure stable operations in accordance with an agreed SLA and who has the flexibility to carry out minor adaptations to the system with short downtime. Tenderers ought to have knowledge of PCI-DSS and personnel protection law and how continual fulfilment of the conformity requirements defined there will be ensured.
All of Flytoget's systems are installed at Flytoget's IT infrastructure operations provider. These are currently Intility and Basefarm. Basefarm is used for systems that come under the conformity requirements in PCI-DSS. Flytoget itself will establish and negotiate contracts for IT infrastructure operations and will continue with this practice in the contract period. Flytoget will, however, look at concepts such as devops as a future work platform for application operation and the administration of this organisation.
All of Flytoget's systems are installed at Flytoget's IT infrastructure operations provider. These are currently Intility and Basefarm. Basefarm is used for systems that come under the conformity requirements in PCI-DSS. Flytoget itself will establish and negotiate contracts for IT infrastructure operations and will continue with this practice in the contract period. Flytoget will, however, look at concepts such as devops as a future work platform for application operation and the administration of this organisation.
1) The qualification requirements that are given in this notice must be fulfilled in order to be qualified for participation in the subsequent competition. Tenderers who do not meet the qualification requirements will be rejected from further participation.
1) The qualification requirements that are given in this notice must be fulfilled in order to be qualified for participation in the subsequent competition. Tenderers who do not meet the qualification requirements will be rejected from further participation.
2) Flytoget can cancel the competition or reject all tenders if there is reasonable grounds for this, including a lack of budgetary coverage for the procurement.
3) Flytoget will select a minimum of three of the qualified tenderers, assuming there are enough qualified tenderers to participate in the competition.
4) The selection of the tenderers who will be able to participate in the competition will be made according to the principle best qualified. Tenderers must fulfil all the qualification requirements in order to be qualified. From the qualified tenderers,Flytoget will choose the tenderers who are best qualified based on the stated qualification requirements, based on the submitted documentation of the qualification requirements.
4) The selection of the tenderers who will be able to participate in the competition will be made according to the principle best qualified. Tenderers must fulfil all the qualification requirements in order to be qualified. From the qualified tenderers,Flytoget will choose the tenderers who are best qualified based on the stated qualification requirements, based on the submitted documentation of the qualification requirements.
5) All communication in the qualification process must go through the communication module in Mercell. Questions cannot be asked in submitted documents, accompanying letters or by email. Questions can be asked in Mercell and questions of a general or principle nature will be made anonymous and communicated to all the prequalified actors.
5) All communication in the qualification process must go through the communication module in Mercell. Questions cannot be asked in submitted documents, accompanying letters or by email. Questions can be asked in Mercell and questions of a general or principle nature will be made anonymous and communicated to all the prequalified actors.
6) Flytoget does not come under the Open Files Act and insight into the competitors' tenders or other competition documents other than this notice will not be given.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/63516183.aspx]]. Then follow the instructions on the website.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/63516183.aspx]]. Then follow the instructions on the website.
Estimert verdi eksklusive mva: 3 000 000 💰
5 000 000 💰
Foreløpig tidsplan for bruk av opsjoner: 36 måneder
Referansenummer: 16/352
Utførelsessted
Hovedsted eller utførelsessted: Oslo.
Juridisk, økonomisk, finansiell og teknisk informasjon Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
K 01 Tax and VAT certificate. Requirement: Tenderers must have submitted their tax assessments and paid tax, payroll tax and VAT. Documented by: Tax and VAT certificate. The certificate shall not be older than 6 months from the deadline for receipt of tenders. Any arrears or other irregularities must be justified. If a service provider is planning to use sub-suppliers, tax certificates must be provided for them as well.
K 01 Tax and VAT certificate. Requirement: Tenderers must have submitted their tax assessments and paid tax, payroll tax and VAT. Documented by: Tax and VAT certificate. The certificate shall not be older than 6 months from the deadline for receipt of tenders. Any arrears or other irregularities must be justified. If a service provider is planning to use sub-suppliers, tax certificates must be provided for them as well.
K 02 The tenderer shall be a legally established company If the company registration certificate is available in public databases, the submission of a tender is confirmation that it is correct. If a company registration certificate is not available in databases that Flytoget has open electronic access to, it must be enclosed.
K 02 The tenderer shall be a legally established company If the company registration certificate is available in public databases, the submission of a tender is confirmation that it is correct. If a company registration certificate is not available in databases that Flytoget has open electronic access to, it must be enclosed.
K 03 Tenderers shall have good conduct and will be assessed against the rejection ruels in the Utilities Regulations § 10-5. The submission of a tender is considered as a verification that the requirement is fulfilled. If a tenderer can be connected to conditions in § 10-5 in the last five years, documentation shall be presented on the actual conditions, the legal process, the involved persons and entities, as well as the subsequent internal process and corrective measures.
K 03 Tenderers shall have good conduct and will be assessed against the rejection ruels in the Utilities Regulations § 10-5. The submission of a tender is considered as a verification that the requirement is fulfilled. If a tenderer can be connected to conditions in § 10-5 in the last five years, documentation shall be presented on the actual conditions, the legal process, the involved persons and entities, as well as the subsequent internal process and corrective measures.
K 04 Tenderers cannot be involved in debt negotiations, or in any way be subject to public supervision. Delivery of tenders is considered as a verification that the requirement is fulfilled.
K 05 By confirming that none of the circumstances that are described in ESPD point C ‘Reasons concerning insolvency, conflict of interests or occupational omissions’ apply to the tenderer, the tenderer also confirms that the entity complies with the requirements in the attached document ‘Ethical requirements for the tenderer’: Delivery of tenders is considered as a verification that the requirement is fulfilled.
K 05 By confirming that none of the circumstances that are described in ESPD point C ‘Reasons concerning insolvency, conflict of interests or occupational omissions’ apply to the tenderer, the tenderer also confirms that the entity complies with the requirements in the attached document ‘Ethical requirements for the tenderer’: Delivery of tenders is considered as a verification that the requirement is fulfilled.
Økonomisk og finansiell stilling:
K 06 Tenderers must have sufficient economic and financial capacity to complete the contract. Documentation Requirement: 1) The latest Annual Financial Statements with auditor's comments. Flytoget will obtain this information itself if the company is registered in Norway. If not accessible, the tenderer must provide documentation. Requirement 2) Bankruptcy rating low (A1-A3) or moderate (B1-B3) at Proff Forvalt (www.forvalt.no), both in the short and long term. Flytoget shall themselves obtain documentation on the bankruptcy rating if the company is registered in Norway. If not accessible, the tenderer must provide documentation. Tenderers who do not fulfil the financial capacity requirement can use other companies, e.g. by providing a fulfilment guarantee from a parent company. Attention is drawn to the fact that documentation in such an event must be provided that shows that the other company fulfils the qualification requirement and that the company confirms that they will make the necessary resources available to the service provider, cf. the utilities regulations § 7-11 (3). If a tenderer has any valid reasons for not being able to provide the documentation requested by the Flytoget, the tenderer may prove its financial position with any other document that is acceptable to Flytoget. If a tenderer has such valid reasons, he may contact Flytoget in writing in order to clarify which other documentation is acceptable.
K 06 Tenderers must have sufficient economic and financial capacity to complete the contract. Documentation Requirement: 1) The latest Annual Financial Statements with auditor's comments. Flytoget will obtain this information itself if the company is registered in Norway. If not accessible, the tenderer must provide documentation. Requirement 2) Bankruptcy rating low (A1-A3) or moderate (B1-B3) at Proff Forvalt (www.forvalt.no), both in the short and long term. Flytoget shall themselves obtain documentation on the bankruptcy rating if the company is registered in Norway. If not accessible, the tenderer must provide documentation. Tenderers who do not fulfil the financial capacity requirement can use other companies, e.g. by providing a fulfilment guarantee from a parent company. Attention is drawn to the fact that documentation in such an event must be provided that shows that the other company fulfils the qualification requirement and that the company confirms that they will make the necessary resources available to the service provider, cf. the utilities regulations § 7-11 (3). If a tenderer has any valid reasons for not being able to provide the documentation requested by the Flytoget, the tenderer may prove its financial position with any other document that is acceptable to Flytoget. If a tenderer has such valid reasons, he may contact Flytoget in writing in order to clarify which other documentation is acceptable.
Teknisk og faglig kapasitet:
K 07 Implementation ability and relevant experience from corresponding assignments. The tenderer has established application administration as its business area. This includes 2nd line support, application operation, administration and new development. Tenderers shall document this through a service description, organisation chart, role descriptions and two customer references.
K 07 Implementation ability and relevant experience from corresponding assignments. The tenderer has established application administration as its business area. This includes 2nd line support, application operation, administration and new development. Tenderers shall document this through a service description, organisation chart, role descriptions and two customer references.
K 08 Capacity, professional qualifications to fulfil the assignment. Tenderers shall have competence in .NET and XCODE technologies. This shall be documented by a description of the organisation's competence base and relevant certificates.
K 09 A good and well-functioning quality assurance system. Documented by a general account of the quality assurance system that the service provider will use to ensure the delivery and quality of the assignment during the agreement period. The list of contents for the quality assurance system shall be enclosed. If the service provider is certified in accordance with ISO standards or similar, the certification certificate shall be enclosed.
K 09 A good and well-functioning quality assurance system. Documented by a general account of the quality assurance system that the service provider will use to ensure the delivery and quality of the assignment during the agreement period. The list of contents for the quality assurance system shall be enclosed. If the service provider is certified in accordance with ISO standards or similar, the certification certificate shall be enclosed.
Utfyllende informasjon Klageinstans
Navn: The appeals board for public procurements
Postadresse: Postboks 439 Sentrum
Poststed: Oslo
Postnummer: 5805
Land: Norge 🇳🇴
E-post: postmottak@kofa.no📧
Telefon: +47 55597500📞
Internettadresse: http://www.kofa.no/🌏
Faks: +47 55597599 📠 Tjeneste hvor informasjon om klageprosedyren kan innhentes Samme som: Klageinstans
Kilde: OJS 2016/S 246-450766 (2016-12-19)
Kunngjøring om tildeling av kontrakt (2017-04-06) Gjenstand Anskaffelsens omfang
Referansenummer: 17/101
Kort beskrivelse:
Flytoget would like to use this procurement to establish a new contract for the operation and administration of the following self-developed IT systems:
— -The customer database with accompanying APIs,
— -Product database with accompanying APIs,
— -Receipt and loyalty programme database with accompanying APIs,
— -Customer service and administration system,
— -https://minside.flytoget.no ,
— -Customer service system for mobile (iOS).
Flytoget would like to use this procurement to establish a new contract for the operation and administration of the following self-developed IT systems:
— -The customer database with accompanying APIs,
— -Product database with accompanying APIs,
— -Receipt and loyalty programme database with accompanying APIs,
— -Customer service and administration system,
— -https://minside.flytoget.no ,
— -Customer service system for mobile (iOS).
Totalverdi for anskaffelsen: 7 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Felles innkjøpsordliste (CPV)
Tilleggs-CPV: Programmering av software og rådgivning📦 Utførelsessted
NUTS-region: Oslo
🏙️
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Ikke aktuelt
Tildelingskriterier
Laveste pris
Referanse Datoer
Sendt dato: 2017-04-06 📅
Publiseringsdato: 2017-04-08 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 070-133801
Refererer til kunngjøring: 2016/S 246-450766
OJ-S-utgave: 70
Gjenstand Anskaffelsens omfang
Kort beskrivelse:
— -The customer database with accompanying APIs,
— -Product database with accompanying APIs,
— -Receipt and loyalty programme database with accompanying APIs,
— -Customer service and administration system,
— -https://minside.flytoget.no ,
Beskrivelse av opsjoner: 1 year + 1 year + 1 year.
Tildeling av kontrakt
Dato for kontraktinngåelse: 2017-03-30 📅
Navn: Evry Norge AS
Poststed: Oslo
Land: Norge 🇳🇴 Oslo
🏙️ Informasjon om tilbud
Antall mottatte tilbud: 4
Oppdragsgiver Identitet
Nasjonalt registreringsnummer: 965694404
Kontakt
Adresse til kjøperprofilen: http://www.flytoget.no/🌏
Utfyllende informasjon Klageinstans
Navn: Klagenemnda for offentlige anskaffelser
Poststed: Bergen
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Land: Norge 🇳🇴
E-post: post@kofa.no📧
Kilde: OJS 2017/S 070-133801 (2017-04-06)