Procurement of measures in the introduction programme Tromsø municipality

Tromsø kommune (Tromsø municipality)

Description:
This notice is for the procurement of services that shall be included as measures in the introduction programme in Tromsø municipality. Interested tenderers can submit a tender for the enter portfolio of measures, or only for parts of it.
The introduction programme in Tromsø municipality.
The law on the introduction scheme and Norwegian tuition for newly arrived immigrants §3 states that the municipality shall see to an introduction programme for newly arrived immigrants who live in the municipality. The introduction scheme is the most important means for qualifying newly arrived immigrants and their families. The aim of participation in the introduction programme is to give basic competence in Norwegian, basic insight into Norwegian society as well as to prepare for participation in working life and/or education.
The introduction programme shall, at a minimum, include Norwegian tuition, social studies and measures that prepare persons for further training or for working life. Each participant shall have an individually adapted introduction programme, based on the participant's background and prerequisites. The programme shall be year round and full time, which involves participants having an offer 37.5 hours/week and the programme shall follow the school year. The participants have the right to 5 weeks holiday and this is divided up into 4 weeks in the summer and 5 days at Christmas and New Year.
The Refugee Service in Tromsø has approx. 300 participants in the introduction programme. The municipality's delegation rules give the Adult Tuition in the municipality the responsibility for teaching in Norwegian and social studies and this shall therefore not be a part of the procurement. The Refugee Service is responsible for the programme's content beyond this and the coordination of measures for each individual. The measures shall be stipulated in each person's individual plan (the Introduction Act § 6) and this will therefore form a guideline for each person's participation in the course.
The cooperation contract that exists between the Adult Tuition and the Refugee Service gives the Refugee Service the responsibility for measures beyond Norwegian education. The units have then divided the school year so that the Refugee Service is responsible for the full time offer in the weeks when the Adult Tuition is closed. Furthermore, the municipality's model for the programme states that the Refugee Service shall see to measures for 10 hours a week at the start. Furthermore, the unit is responsible for work orientated course in the programme and must, therefore, have full time work orientated measures for 2 years.
Date, location and material:
The date for courses that shall be held in the school's holidays, depends on the municipality's school dates for the year in question. Courses which are held for new participants in the programme will be on the last part of Wednesdays and all of Thursday each week. This will be fixed for the first year that the participants are in the programme. Furthermore, the work orientated course will start in year two and this will be full time every day, year round.
The organiser of the measures must provide premises for the actual courses/measures and the location ought to be in the centre of Tromsø.
All the measures shall be carried out during the working day and shall make up a total of 7.5 hours per day. Measures that have a more network building character and an aim of including activities together with the population of the municipality can be carried out in the late afternoon/early evening. This must, however, be clarified with the participants and it must be stipulated in the participant's individual plan.
The organiser of the measures must provide the necessary course material.
Group composition of the courses:
The course participants in the programme have different first languages. The current composition has Tigrinya, Somali, Arabic, Dari and Farsi as the largest languages. Interpretors or persons from the resource group are expected to be used in the education for those who require it.
The participants come with different levels of competence, ranging from illiterate to persons with university education.
The group compositions must be decided based on language level, competence and need for interpretaters. For example, in practice this means that one computer course must have four groups in four different rooms due to language composition and computer competence.
Flexibility:
The Refugee Service houses refugees year round. Furthermore, the need for education can vary in the target group, both based on nationality and first language, competence and the aim of the programme. The course provider ought, therefore, to be flexible as regards admissions, group composition and course content, so that this can be adjusted in line with the current need of the target groups.
Resettlement can, for a period, be different from other periods, so that the group size and start-up date for a course must be postponed or an extra group must be started up. Such changes will be clarified with the contracting authority as and when they occur.
The municipal council can also approve increased resettlement in the coming years, and the number will therefore be higher than that stated here.
Competence requirements for the service provider:
The service provider must have, or get sub suppliers who have, competence in the different themes for the courses.
Measures that have pronounced language support services must have personnel for this part of the measure that have formal education competence.
The aim of the measures:
All the measures that are a part of the programme shall contribute to strengthening the participant's options for transferring to work/education and independent participation in society and financial management. All the courses/measures must therefore support such an aim. The courses must be adapted to the participant's competence and all the courses must have the aim of increasing Norwegian knowledge.
Registration of absence and attestation of timesheets
The organiser of the measures is obliged to keep a good and complete overview of absence, which is to be sent to the Refugee Service on 30 of every month. The overview must show participation for each individual each hour, as this forms the basis for any deductions in the introduction grant.
The organiser of the measures must attest each individual's timesheet. This means that participants themselves fill in their timesheets and this registration of absence shall be checked with the organiser of the measures' registration, and then attested on each individual's timesheet. The Refugee Service will assess the documentation for absence and whether the absence is valid. The organiser of the measures shall only document/attest presence.
Participants will have an activity log for ‘including and network activities’, which the organiser must sign in order to document participation.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. (http://permalink.mercell.com/53370777.aspx). Then follow the instructions on the website.

Frist

Fristen for mottak av tilbud var 2015-11-03. Anskaffelsen ble publisert 2015-09-23.

Hvem?

• Tromsø kommune (Tromsø municipality)

Hva?

• Undervisning i anvendelse av datamaskiner › Edb-kurs
• Utdannelsestilbud › Avholdelse av språkkurser
• Utdannelsestilbud › Opplæringstjenester

Hvor?

• Troms/Romsa/Tromssa

Anskaffelseshistorikk

Dato	Dokument
2015-09-23	Kunngjøring av konkurranse

Kunngjøring av konkurranse (2015-09-23)
Gjenstand
Anskaffelsens omfang
Tittel: Provision of language courses
Antall eller omfang: 4 years.
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Avholdelse av språkkurser 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for én eller flere delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Tromsø kommune (Tromsø municipality)
Postadresse: Rådhusgata 2
Postnummer: 9008
Poststed: Tromsø
Kontakt
E-post: stig.arve.nordby@tromso.kommune.no 📧
Telefon: +47 77790292 📞

Referanse
Datoer
Sendt dato: 2015-09-23 📅
Innleveringsfrist: 2015-11-03 📅
Publiseringsdato: 2015-09-26 📅
Identifikatorer
Kunngjøringsnummer: 2015/S 187-340228
OJ-S-utgave: 187

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Description:

This notice is for the procurement of services that shall be included as measures in the introduction programme in Tromsø municipality. Interested tenderers can submit a tender for the enter portfolio of measures, or only for parts of it.

The introduction programme in Tromsø municipality.

The law on the introduction scheme and Norwegian tuition for newly arrived immigrants §3 states that the municipality shall see to an introduction programme for newly arrived immigrants who live in the municipality. The introduction scheme is the most important means for qualifying newly arrived immigrants and their families. The aim of participation in the introduction programme is to give basic competence in Norwegian, basic insight into Norwegian society as well as to prepare for participation in working life and/or education.

The introduction programme shall, at a minimum, include Norwegian tuition, social studies and measures that prepare persons for further training or for working life. Each participant shall have an individually adapted introduction programme, based on the participant's background and prerequisites. The programme shall be year round and full time, which involves participants having an offer 37.5 hours/week and the programme shall follow the school year. The participants have the right to 5 weeks holiday and this is divided up into 4 weeks in the summer and 5 days at Christmas and New Year.

The Refugee Service in Tromsø has approx. 300 participants in the introduction programme. The municipality's delegation rules give the Adult Tuition in the municipality the responsibility for teaching in Norwegian and social studies and this shall therefore not be a part of the procurement. The Refugee Service is responsible for the programme's content beyond this and the coordination of measures for each individual. The measures shall be stipulated in each person's individual plan (the Introduction Act § 6) and this will therefore form a guideline for each person's participation in the course.

The cooperation contract that exists between the Adult Tuition and the Refugee Service gives the Refugee Service the responsibility for measures beyond Norwegian education. The units have then divided the school year so that the Refugee Service is responsible for the full time offer in the weeks when the Adult Tuition is closed. Furthermore, the municipality's model for the programme states that the Refugee Service shall see to measures for 10 hours a week at the start. Furthermore, the unit is responsible for work orientated course in the programme and must, therefore, have full time work orientated measures for 2 years.

Date, location and material:

The date for courses that shall be held in the school's holidays, depends on the municipality's school dates for the year in question. Courses which are held for new participants in the programme will be on the last part of Wednesdays and all of Thursday each week. This will be fixed for the first year that the participants are in the programme. Furthermore, the work orientated course will start in year two and this will be full time every day, year round.

The organiser of the measures must provide premises for the actual courses/measures and the location ought to be in the centre of Tromsø.

All the measures shall be carried out during the working day and shall make up a total of 7.5 hours per day. Measures that have a more network building character and an aim of including activities together with the population of the municipality can be carried out in the late afternoon/early evening. This must, however, be clarified with the participants and it must be stipulated in the participant's individual plan.

The organiser of the measures must provide the necessary course material.

Group composition of the courses:

The course participants in the programme have different first languages. The current composition has Tigrinya, Somali, Arabic, Dari and Farsi as the largest languages. Interpretors or persons from the resource group are expected to be used in the education for those who require it.

The participants come with different levels of competence, ranging from illiterate to persons with university education.

The group compositions must be decided based on language level, competence and need for interpretaters. For example, in practice this means that one computer course must have four groups in four different rooms due to language composition and computer competence.

Flexibility:

The Refugee Service houses refugees year round. Furthermore, the need for education can vary in the target group, both based on nationality and first language, competence and the aim of the programme. The course provider ought, therefore, to be flexible as regards admissions, group composition and course content, so that this can be adjusted in line with the current need of the target groups.

Resettlement can, for a period, be different from other periods, so that the group size and start-up date for a course must be postponed or an extra group must be started up. Such changes will be clarified with the contracting authority as and when they occur.

The municipal council can also approve increased resettlement in the coming years, and the number will therefore be higher than that stated here.

Competence requirements for the service provider:

The service provider must have, or get sub suppliers who have, competence in the different themes for the courses.

Measures that have pronounced language support services must have personnel for this part of the measure that have formal education competence.

The aim of the measures:

All the measures that are a part of the programme shall contribute to strengthening the participant's options for transferring to work/education and independent participation in society and financial management. All the courses/measures must therefore support such an aim. The courses must be adapted to the participant's competence and all the courses must have the aim of increasing Norwegian knowledge.

Registration of absence and attestation of timesheets

The organiser of the measures is obliged to keep a good and complete overview of absence, which is to be sent to the Refugee Service on 30 of every month. The overview must show participation for each individual each hour, as this forms the basis for any deductions in the introduction grant.

The organiser of the measures must attest each individual's timesheet. This means that participants themselves fill in their timesheets and this registration of absence shall be checked with the organiser of the measures' registration, and then attested on each individual's timesheet. The Refugee Service will assess the documentation for absence and whether the absence is valid. The organiser of the measures shall only document/attest presence.

Participants will have an activity log for ‘including and network activities’, which the organiser must sign in order to document participation.

The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. (http://permalink.mercell.com/53370777.aspx). Then follow the instructions on the website.

Tittel på delkontrakt: ‘Intro start’ — weekly measure for the first 7 months of the programme (10 hours per week)
Kort beskrivelse:

The service provider will have the main responsibility for ensuring that the participants have an offer for 10 hours each week and its main assignment will be to coordinate and quality assure the logistics by coordinating between different suppliers and municipal…

… actors.The measure is aimed at participants when they start the introduction programme and will run for approx. seven months into the programme period. There are three admissions for the project: August, December and March. Each admission will have between 40 and 60 participants. Periods can be subject to increased resettlement and this can lead to a larger group of participants, or a need for a fourth admission.The measure is to be built on modules in the obligatory 50 hours social studies, which include the following main topics:1. Immigrants in Norway — information that is necessary for person who have just arrived in a new country (6 hours).2. Democracy, welfare and values. Values that form the basis for understanding democracy and Norwegian legislation (4 hours).3. Health — insight into how the Norwegian health service functions and how you can make use of it (8 hours).4. School, education and qualification. The Norwegian education system, qualification and certification (10 hours).5. Work, working life and the labour market. The starting point is the participants'work wishes and possibilities for work in Norway (10 hours).6. Children and family — family pattern, gender roles, cohabitation forms, parenting and phases in live (6 hours).7. Population structure and natural conditions — how you live and stay in Norway, geography, climate and natural conditions (6 hours).50 hours of social studies are included in the ten hours per week and are provided by the Adult Tuition. The Adult Tuition offers courses when there are a sufficient number of participants and available first language teachers to hold a course. Participants who do not receive an offer for a social studies course at the start will then have a need for an offer for the hours of social studies that are offered to others. The teaching will be carried out on the last half of Wednesday each week.The Refugee Service has prepared a plan for education based on the topic included in the social studies course, but expands this with information and guidance that is seen as necessary for participants who have just started the introduction programme. This plan has content for approx. 180 hours group guidance and teaching. We would like the service provider to use this plan when developing the measure ‘Intro start’.The accompanying above mentioned topic division gives this plan the following expansion:1 The first period in Tromsø — local knowledge and start-up of intro:— introduction programme in Tromsø;— Rights, duties, performance and requirements;— Interpreter;— How do you learn Norwegian?— Bank and payment;— Culture and leisure activities 16 hours;Housing:— Municipal housing;— Rent contract;— Housing support;— Insurance;— Own house 10 hours.Relevant actors here are: Social studies teacher, the Refugee Service, resource group, financial advisor, interpreter agency/IMDi, the Housing Office, the Housing Bank of Norway, insurance company and others.2 Clarification of expectations— Administration level: government, county, municipality: What do they mean to you?— Tromsø municipality: Policies and administration;— Public actors' role and responsibility to individuals;— NAV 10 hours;‘Law for newcomers’ 8 hours;Financial advice 6 hours;— Household budget;— Savings;— Loan;— Debt.Relevant actors: The Refugee Service, NAV, the Housing Bank of Norway, NAV, Politicans, Lawyers, Police, financial advisors and others.3 Health:— Excess and coverage of health costs;— Family doctor, health centres, emergency doctor surgery and hospitals;— Dentists;— Mental health seen in the context of migration;— Health and nutrition 12 hours.Relevant actors: the Refugee Service, RVTS, Health Visitor, family doctor, Child Protection, resource group and others.4 Local school and education:— Language learning in the introduction programme;— Approval of competence each individual comes with;— The Norwegian State Educational Fund;— Basic schooling for adults;— Adult orientated/youth right to sixth form college education;— Real competence;— Testing vocations 10 hours.Relevant actors: The Adult Tuition, the Refugee Service, the Norwegian State Educational Fund, the county, resource group and others.5 in practice:— The road to work and Norwegian;— The labour market in Tromsø;— Job seekers;— Documentation;— Reference;— Interview;— Work contract;— Formal and informal rules in working life;— Trade unions;— Family and working life 10 hours.Relevant actors: NAV, the Refugee Service, Career Troms, employers, trade unions, recruitment agencies, resource group and others.6 The impact of migration on the family:— Migration processes;— Family law and family protection office;— Everyday life in Norway 4 hours.Parental guidance:— ICDP (international child development programme. 12 meetings — 24 hours);— Cooperation school/nursery/home;— Child protection;— Nutrition;— Children's participation in leisure activities 34 hours.Relevant actors: certified ICDP supervisor, family protection office, child protection, RVTS, resource group, health visitor, actors from sport and leisure activities and others.7 Dark winters and light nights:— Climate and health;— Outdoor activities;— ‘Out in the nature’ separate parent/child course;— Network activities;— ‘the winter house’ 14 hours.Relevant actors: Tourist association, nature and challenges, housing office, the Refugee Service, health visitor and others.The overview will be a good starting point for the content of ‘Intro start’. In addition to the above mentioned topics, housing guidance, career guidance and parental guidance will be important to coordinate. These will depend on the use of first language support and the plan is that the resource group shall contribute to the implementation of ‘intro start’.Logistics and cooperation:The service provider must have good systems for handling complicated logistics and he must be willing to cooperate with other suppliers, in addition to obtaining his own sub suppliers.There will be between 40 and 60 participants with varying language levels and with different first languages. Futhermore, there will be different actors who shall contribute and knowledge on society, career guidance, housing guidance and ICDP shall be included in the measure. It could be the case that the different measures are be held in different locations.The service provider will be expected to participate in planning and cooperation meetings with the contracting authority and other suppliers. The service provider will be the coordinator, responsible for logistics and the facilitator. Furthermore, the service provider is expected, together with the contracting authority, to be willing to be in a continual development process as regards the content of the measure.Own delivery. The service provider could, however, have to provide the course itself, whilst waiting for ‘intro start’ to take shape. Relevant courses here are, for example, computer courses and finance courses.

… actors.

The measure is aimed at participants when they start the introduction programme and will run for approx. seven months into the programme period. There are three admissions for the project: August, December and March. Each admission will have between 40 and 60 participants. Periods can be subject to increased resettlement and this can lead to a larger group of participants, or a need for a fourth admission.

The measure is to be built on modules in the obligatory 50 hours social studies, which include the following main topics:

1. Immigrants in Norway — information that is necessary for person who have just arrived in a new country (6 hours).

2. Democracy, welfare and values. Values that form the basis for understanding democracy and Norwegian legislation (4 hours).

3. Health — insight into how the Norwegian health service functions and how you can make use of it (8 hours).

4. School, education and qualification. The Norwegian education system, qualification and certification (10 hours).

5. Work, working life and the labour market. The starting point is the participants'work wishes and possibilities for work in Norway (10 hours).

6. Children and family — family pattern, gender roles, cohabitation forms, parenting and phases in live (6 hours).

7. Population structure and natural conditions — how you live and stay in Norway, geography, climate and natural conditions (6 hours).

50 hours of social studies are included in the ten hours per week and are provided by the Adult Tuition. The Adult Tuition offers courses when there are a sufficient number of participants and available first language teachers to hold a course. Participants who do not receive an offer for a social studies course at the start will then have a need for an offer for the hours of social studies that are offered to others. The teaching will be carried out on the last half of Wednesday each week.

The Refugee Service has prepared a plan for education based on the topic included in the social studies course, but expands this with information and guidance that is seen as necessary for participants who have just started the introduction programme. This plan has content for approx. 180 hours group guidance and teaching. We would like the service provider to use this plan when developing the measure ‘Intro start’.

The accompanying above mentioned topic division gives this plan the following expansion:

1 The first period in Tromsø — local knowledge and start-up of intro:

— introduction programme in Tromsø;

— Rights, duties, performance and requirements;

— Interpreter;

— How do you learn Norwegian?

— Bank and payment;

— Culture and leisure activities 16 hours;

Housing:

— Municipal housing;

— Rent contract;

— Housing support;

— Insurance;

— Own house 10 hours.

Relevant actors here are: Social studies teacher, the Refugee Service, resource group, financial advisor, interpreter agency/IMDi, the Housing Office, the Housing Bank of Norway, insurance company and others.

2 Clarification of expectations

— Administration level: government, county, municipality: What do they mean to you?

— Tromsø municipality: Policies and administration;

— Public actors' role and responsibility to individuals;

— NAV 10 hours;

‘Law for newcomers’ 8 hours;

Financial advice 6 hours;

— Household budget;

— Savings;

— Loan;

— Debt.

Relevant actors: The Refugee Service, NAV, the Housing Bank of Norway, NAV, Politicans, Lawyers, Police, financial advisors and others.

3 Health:

— Excess and coverage of health costs;

— Family doctor, health centres, emergency doctor surgery and hospitals;

— Dentists;

— Mental health seen in the context of migration;

— Health and nutrition 12 hours.

Relevant actors: the Refugee Service, RVTS, Health Visitor, family doctor, Child Protection, resource group and others.

4 Local school and education:

— Language learning in the introduction programme;

— Approval of competence each individual comes with;

— The Norwegian State Educational Fund;

— Basic schooling for adults;

— Adult orientated/youth right to sixth form college education;

— Real competence;

— Testing vocations 10 hours.

Relevant actors: The Adult Tuition, the Refugee Service, the Norwegian State Educational Fund, the county, resource group and others.

5 in practice:

— The road to work and Norwegian;

— The labour market in Tromsø;

— Job seekers;

— Documentation;

— Reference;

— Interview;

— Work contract;

— Formal and informal rules in working life;

— Trade unions;

— Family and working life 10 hours.

Relevant actors: NAV, the Refugee Service, Career Troms, employers, trade unions, recruitment agencies, resource group and others.

6 The impact of migration on the family:

— Migration processes;

— Family law and family protection office;

— Everyday life in Norway 4 hours.

Parental guidance:

— ICDP (international child development programme. 12 meetings — 24 hours);

— Cooperation school/nursery/home;

— Child protection;

— Nutrition;

— Children's participation in leisure activities 34 hours.

Relevant actors: certified ICDP supervisor, family protection office, child protection, RVTS, resource group, health visitor, actors from sport and leisure activities and others.

7 Dark winters and light nights:

— Climate and health;

— Outdoor activities;

— ‘Out in the nature’ separate parent/child course;

— Network activities;

— ‘the winter house’ 14 hours.

Relevant actors: Tourist association, nature and challenges, housing office, the Refugee Service, health visitor and others.

The overview will be a good starting point for the content of ‘Intro start’. In addition to the above mentioned topics, housing guidance, career guidance and parental guidance will be important to coordinate. These will depend on the use of first language support and the plan is that the resource group shall contribute to the implementation of ‘intro start’.

Logistics and cooperation:

The service provider must have good systems for handling complicated logistics and he must be willing to cooperate with other suppliers, in addition to obtaining his own sub suppliers.

There will be between 40 and 60 participants with varying language levels and with different first languages. Futhermore, there will be different actors who shall contribute and knowledge on society, career guidance, housing guidance and ICDP shall be included in the measure. It could be the case that the different measures are be held in different locations.

The service provider will be expected to participate in planning and cooperation meetings with the contracting authority and other suppliers. The service provider will be the coordinator, responsible for logistics and the facilitator. Furthermore, the service provider is expected, together with the contracting authority, to be willing to be in a continual development process as regards the content of the measure.

Own delivery. The service provider could, however, have to provide the course itself, whilst waiting for ‘intro start’ to take shape. Relevant courses here are, for example, computer courses and finance courses.

Tittel på delkontrakt: ‘Resource group’
Kort beskrivelse:

The aim is to build up a resource group consisting of persons who have language competence that are compatible with the language diversity that is in the target group at any one time. There is a need to provide guidance and training soon after arrival and it is in this phase that it is important to communicate information in a language that the participants understand. It is not always appropriate to use ordinary interpreters in cases where guidance and teaching is done in groups. This is because it is costly, but also because the interpreters do not know the methodology and content of the different…

… measures.With this background, the aim is to be able to recruit and give training/certification to employees in the resource group, so that these can contribute to the implementation of housing guidance, parental guidance and career guidance. Furthermore, the resource group will be important for implementing ‘intro start’.Service providers who would like to take on the project must be able to see the entire portfolio of measure as one, and contribute to there being coverage for implementing the measures by access to resources persons. The contracting authority will bear the costs of certification for ICDP supervisors through other project resources.Recruitment, employer responsibility and follow-up.Employees in the resource group shall not be registered interpreters/employees in an interpreter agency that the municipality uses, as this will come under another contract.Employees here will be paid through this contract in ‘Work orientated measures for persons with little or no school background’ and the service provider that signs a contract here will therefore have employer responsibility and formal association with the project. The service provider is, however, obliged to have this part of the resources as a part of the measure ‘intro start’. This will, however, provide an opportunity for the service provider to see the two measures in context, and possibly implement that participants on the measure contract ‘Work orientated measures for persons with little or no school background’ are natural participants for the measure contract ‘intro start’. It will allow for teachers in this measure being able to have meeting times and participation in the other measure.The measure ‘Work orientated measures for persons with little or no school background’ has costs for four first language supports. It is the language composition in the target group and the logistics in connection with ‘intro start’ that will decide how many and what job percentage these ought to have. There will probably be a need to strengthen the Arabic language group in the coming period.A price estimate is given here if there is a need for four resource persons, in addition to the four who are already included in the measure ‘Work orientated measures for persons with little or no school background’. A further two can be required. The service provider is responsible for ensuring that there are available resource persons for the implementation of the measure ‘intro start’ and must assess the size of the job percentages, length of employment and the number of persons required for implementing the measures ‘intro start’ and ‘Work orientated measures for persons with little or no school background’.

… measures.

With this background, the aim is to be able to recruit and give training/certification to employees in the resource group, so that these can contribute to the implementation of housing guidance, parental guidance and career guidance. Furthermore, the resource group will be important for implementing ‘intro start’.

Service providers who would like to take on the project must be able to see the entire portfolio of measure as one, and contribute to there being coverage for implementing the measures by access to resources persons. The contracting authority will bear the costs of certification for ICDP supervisors through other project resources.

Recruitment, employer responsibility and follow-up.

Employees in the resource group shall not be registered interpreters/employees in an interpreter agency that the municipality uses, as this will come under another contract.

Employees here will be paid through this contract in ‘Work orientated measures for persons with little or no school background’ and the service provider that signs a contract here will therefore have employer responsibility and formal association with the project. The service provider is, however, obliged to have this part of the resources as a part of the measure ‘intro start’. This will, however, provide an opportunity for the service provider to see the two measures in context, and possibly implement that participants on the measure contract ‘Work orientated measures for persons with little or no school background’ are natural participants for the measure contract ‘intro start’. It will allow for teachers in this measure being able to have meeting times and participation in the other measure.

The measure ‘Work orientated measures for persons with little or no school background’ has costs for four first language supports. It is the language composition in the target group and the logistics in connection with ‘intro start’ that will decide how many and what job percentage these ought to have. There will probably be a need to strengthen the Arabic language group in the coming period.

A price estimate is given here if there is a need for four resource persons, in addition to the four who are already included in the measure ‘Work orientated measures for persons with little or no school background’. A further two can be required. The service provider is responsible for ensuring that there are available resource persons for the implementation of the measure ‘intro start’ and must assess the size of the job percentages, length of employment and the number of persons required for implementing the measures ‘intro start’ and ‘Work orientated measures for persons with little or no school background’.

Tittel på delkontrakt: Work orientated measures for person with little or no school background
Kort beskrivelse:

The measure is a work orientated training offer for newcomers with little or no school background, who have never learnt to read and write, and who are at an early stage of learning Norwegian. The training shall follow the ‘Teaching plan in Norwegian and social studies for adult immigrants’ and it shall use first language support teaching as an important methodology (these resources can be seen in context with the ‘project resource group’). The training shall cover the teaching plan's competence targets within the ‘Literacy module’ and thereafter within levels A1 and A2. 50 hours of social studies will be given in the first language or another language if the participant understands…

… this.The measure shall be year round and full time. There can be an agreement that the participants here also participate in the measure ‘intro start’, as a part of their full time offer in the first year.There must be flexibility in the facilitation for differentiated and experience based teaching. The participants shall develop basic competence in oral and written Norwegian, get knowledge of and insight in Norwegian society — with particular emphasis on Norwegian working life. The participants shall have social studies, with particular emphasis on working life knowledge and they shall develop competencies that are necessary for coping with everyday life and at work. Each individual shall be able to understand and make themselves understood in Norwegian, in addition to reading and writing competence. Furthermore, the aim is that each individual shall learn learning strategies that form a basis for further learning opportunities after the introduction programme has been completed.The general aim is that the participants shall be qualified to work in Norway.Methodological approach:The training shall methodologically focus on five competencies in language development: conversation, listening, expressing, reading and writing. Furthermore, it is important that the service provider focuses on training in computer use and that this is a natural part of all parts of the training. It is therefore necessary that the service provider facilitates the use of smart boards, PCs and tablets. These tools can be used for listening, looking and talking about pictures, writing in plenum, reading, using Norwegian education programmes, learning to surf on the internet and general data training.Suggestopedia is a recognised teaching method that we would like to use in this measure. This is a measure that emphasises using all the senses in the learning situation. Role play, excursions to ‘see and touch’ reality connected to topics that are being learnt. These provide important reference points and contribute to an individual getting enhanced opportunities to solve practical challenges in everyday life and getting to know their local environment (e.g. reading bus timetables, asking for help, reading prices, understanding signs etc.). Natural places to arrange such excursions to are, for example: the town hall, various work places, museums, fire station, police station, shops, bank, leisure areas etc.The training also ought to be built on the teaching material mostly being self-produced — both by teachers and participants. Teachers produce material that is closely connected to the topic in the teaching, it can be material that is obtained outside the classroom: pictures from excursions, the local newspaper, timetables, meeting summons, recipies, advertisements etc. The material that the pupils produce are written texts that build on what the participants have worked on in oral Norwegian. Methodologically this is based on ‘Reading from speech — LTG’, which is recommended for reading and writing learning. The work process is to talk, then write and finally read your own words. This gives reading texts with an everyday language and with a word use that is known to the participants. In addition to participants building up their own file with self-produced material, each participant must have text books and work books adapted to their level.Work preparation practice:The second year in the measure is for full time work preparation practice with language support services. The practice place that an individual is offered shall be in accordance with the individual's aims in their individual plan for the introduction programme. This means that the service provider must cooperate closely with each individual participant's programme coordinator.The offer of a practice place shall be appropriate for participants as regards further language development and there shall be at possible employment.The service provider will be responsible for follow-up of participants at the work place and shall ensure that the practice contributes to further language progression. Furthermore, the service provider must arrange subject gatherings for participants in the practice period, so that the group as a whole can contribute to each other's learning in this period. Such subject gatherings ought to be arranged at a minimum every fourth week.Reporting:The service provider must report a minimum of once a month to each individual participant's programme coordinator on status and development. Once every half year there shall be a formal update on each participant, with the participant and the programme coordinator present.Once every half year a report is to be sent to the Refugee Service on the status of the whole group.Price:The price is to be based on the use of up to four first language supports, in addition to the main teacher. Furthermore, the starting point is that there are places for 10 participants in this measure at any one time and if there is a need for more places, the group can be expanded by up to 4 participants. These then pay a unit price for the expansion. The price is to include expenses for renting premises, teaching material and equipment.Note that the courses ‘intro start’, ‘resource group’ and ‘work orientated measures for persons with little or no school background’ will be assessed together so that one service provider will be assessed for these subject to division.

… this.

The measure shall be year round and full time. There can be an agreement that the participants here also participate in the measure ‘intro start’, as a part of their full time offer in the first year.

There must be flexibility in the facilitation for differentiated and experience based teaching. The participants shall develop basic competence in oral and written Norwegian, get knowledge of and insight in Norwegian society — with particular emphasis on Norwegian working life. The participants shall have social studies, with particular emphasis on working life knowledge and they shall develop competencies that are necessary for coping with everyday life and at work. Each individual shall be able to understand and make themselves understood in Norwegian, in addition to reading and writing competence. Furthermore, the aim is that each individual shall learn learning strategies that form a basis for further learning opportunities after the introduction programme has been completed.

The general aim is that the participants shall be qualified to work in Norway.

Methodological approach:

The training shall methodologically focus on five competencies in language development: conversation, listening, expressing, reading and writing. Furthermore, it is important that the service provider focuses on training in computer use and that this is a natural part of all parts of the training. It is therefore necessary that the service provider facilitates the use of smart boards, PCs and tablets. These tools can be used for listening, looking and talking about pictures, writing in plenum, reading, using Norwegian education programmes, learning to surf on the internet and general data training.

Suggestopedia is a recognised teaching method that we would like to use in this measure. This is a measure that emphasises using all the senses in the learning situation. Role play, excursions to ‘see and touch’ reality connected to topics that are being learnt. These provide important reference points and contribute to an individual getting enhanced opportunities to solve practical challenges in everyday life and getting to know their local environment (e.g. reading bus timetables, asking for help, reading prices, understanding signs etc.). Natural places to arrange such excursions to are, for example: the town hall, various work places, museums, fire station, police station, shops, bank, leisure areas etc.

The training also ought to be built on the teaching material mostly being self-produced — both by teachers and participants. Teachers produce material that is closely connected to the topic in the teaching, it can be material that is obtained outside the classroom: pictures from excursions, the local newspaper, timetables, meeting summons, recipies, advertisements etc. The material that the pupils produce are written texts that build on what the participants have worked on in oral Norwegian. Methodologically this is based on ‘Reading from speech — LTG’, which is recommended for reading and writing learning. The work process is to talk, then write and finally read your own words. This gives reading texts with an everyday language and with a word use that is known to the participants. In addition to participants building up their own file with self-produced material, each participant must have text books and work books adapted to their level.

Work preparation practice:

The second year in the measure is for full time work preparation practice with language support services. The practice place that an individual is offered shall be in accordance with the individual's aims in their individual plan for the introduction programme. This means that the service provider must cooperate closely with each individual participant's programme coordinator.

The offer of a practice place shall be appropriate for participants as regards further language development and there shall be at possible employment.

The service provider will be responsible for follow-up of participants at the work place and shall ensure that the practice contributes to further language progression. Furthermore, the service provider must arrange subject gatherings for participants in the practice period, so that the group as a whole can contribute to each other's learning in this period. Such subject gatherings ought to be arranged at a minimum every fourth week.

Reporting:

The service provider must report a minimum of once a month to each individual participant's programme coordinator on status and development. Once every half year there shall be a formal update on each participant, with the participant and the programme coordinator present.

Once every half year a report is to be sent to the Refugee Service on the status of the whole group.

Price:

The price is to be based on the use of up to four first language supports, in addition to the main teacher. Furthermore, the starting point is that there are places for 10 participants in this measure at any one time and if there is a need for more places, the group can be expanded by up to 4 participants. These then pay a unit price for the expansion. The price is to include expenses for renting premises, teaching material and equipment.

Note that the courses ‘intro start’, ‘resource group’ and ‘work orientated measures for persons with little or no school background’ will be assessed together so that one service provider will be assessed for these subject to division.

Tittel på delkontrakt: Work preparation practice
Kort beskrivelse:

1 year full time and year round measure for participants who have a transition to work as their main aim for the introduction programme. The service provider is responsible for providing the participant with full time activity year round, in accordance with the municipality's rules for holidays in the introduction…

… programme.The aim of the work preparation practice, and the accompanying language support services, is that participants who have the main aim for their introduction programme of a direct transition to work after the programme, achieve this aim and are basically qualified to work in Norway.‘Language supporting services’ is a term that is used as this can lie in the area between learning Norwegian in accordance with the teaching plan and what can be understood as measures in intro. The services that are defined under this are, for example, in cases where language development is the focus in meetings with the practice place and participants, or that first language support is a natural element in guidance and teaching. These language supporting services will be expected to correspond with the project announced in the measure ‘intro start’.The aim of the work preparation practice is that participants shall develop language competencies and learn about Norwegian working life.Follow-up in practice:Educational personnel and supervisors are required to follow-up participants and employers during the entire practice period. In addition to following-up development and language progression connected to the work place, participants shall get an offer on subject gatherings, preferably connected to the trade they have their practice in. The frequency of the subject gatherings ought not exceed 6 weeks.The service provider must ensure that they can assist participants who would like to take language tests in the practice period. These shall be offered adapted teaching and the service provider must be able to coordinate registrations to the test.The service provider must prepare individual teaching plans for the period that the participant shall be in practice. Furthermore, the service provider will be responsible for ensuring compliance with contracts with the respective employer, and that the practice place takes on the responsibility of facilitating learning and language development at the work place.Cooperation and reporting:The service provider is obliged to participate in cooperation meetings with the Refugee Service, and a report must be submitted monthly to the department manager in the introduction department. Participant lists shall be continually updated and sent to the department manager every month. Annual reports shall be prepared and a clear overview of result achievements shall be provided.Price assessment:This gives a delivery guarantee of 60 participants per month.An expansion can be agreed if needed, at a unit price for up to 20 extra participants, cf. the flexibility requirement. This price is to include teaching and the use of Migranorsk, language testing, mapping, guidance, participation in practice preparation courses, teaching in general working life knowledge, books and other material.

… programme.

The aim of the work preparation practice, and the accompanying language support services, is that participants who have the main aim for their introduction programme of a direct transition to work after the programme, achieve this aim and are basically qualified to work in Norway.

‘Language supporting services’ is a term that is used as this can lie in the area between learning Norwegian in accordance with the teaching plan and what can be understood as measures in intro. The services that are defined under this are, for example, in cases where language development is the focus in meetings with the practice place and participants, or that first language support is a natural element in guidance and teaching. These language supporting services will be expected to correspond with the project announced in the measure ‘intro start’.

The aim of the work preparation practice is that participants shall develop language competencies and learn about Norwegian working life.

Follow-up in practice:

Educational personnel and supervisors are required to follow-up participants and employers during the entire practice period. In addition to following-up development and language progression connected to the work place, participants shall get an offer on subject gatherings, preferably connected to the trade they have their practice in. The frequency of the subject gatherings ought not exceed 6 weeks.

The service provider must ensure that they can assist participants who would like to take language tests in the practice period. These shall be offered adapted teaching and the service provider must be able to coordinate registrations to the test.

The service provider must prepare individual teaching plans for the period that the participant shall be in practice. Furthermore, the service provider will be responsible for ensuring compliance with contracts with the respective employer, and that the practice place takes on the responsibility of facilitating learning and language development at the work place.

Cooperation and reporting:

The service provider is obliged to participate in cooperation meetings with the Refugee Service, and a report must be submitted monthly to the department manager in the introduction department. Participant lists shall be continually updated and sent to the department manager every month. Annual reports shall be prepared and a clear overview of result achievements shall be provided.

Price assessment:

This gives a delivery guarantee of 60 participants per month.

An expansion can be agreed if needed, at a unit price for up to 20 extra participants, cf. the flexibility requirement. This price is to include teaching and the use of Migranorsk, language testing, mapping, guidance, participation in practice preparation courses, teaching in general working life knowledge, books and other material.

Tittel på delkontrakt: Career guidance for newcomers
Kort beskrivelse:

Weekly offer in the first half year of the introduction programme. Will be included in the weekly offer of ten hours, in accordance with interaction between the…

… suppliers.The aim of the measure is that the participants shall be conscious of their resources and qualities and see this in connection with their possibilities and aims for the introduction programme. The career guidance shall contribute to an individual being empowered in their choice of further vocational participation or education.Methodological approach:The measure builds on a solution focused approach and follows the modules in the guidance model ‘Insight gives outlook’. It is a prerequisite that the service provider has competence within this guidance model and can contribute to furthering this to co-supervisors and participants in the resource group.Insights gives outlook is built up of 12 modules:1 Get to know;2 Resources;3 Roles and identity;4 The power of thought;5 Confidence and self-esteem;6 Vocation and education;7 Choice and change;8 Motivation;9 Network;10 Aim and CV;11 Application and presentation;12 Summary and coat of arms.The guidance will be carried out in groups of approx. 12 persons. We would like three groups to run parallel. The guidance will be given by a main supervisor, 1 co-supervisor and a first language support form the resource group.Training and continuation:The service provider is obliged to have training days for co-supervisors and first language support. The training will be held over two days and the service provider is to see to premises and material for this.The aim of the training is to ensure that the co-supervisor and first language support are familiar with the methodology and that they, in time, can run their own group guidance, under the supervision of the service provider.Cooperation and reporting:It is a prerequisite that the service provider participates in cooperation meetings and has close cooperation with each individual participant's programme coordinator. The latter is to ensure that all the involved parties are conscious of the main aim of the individual plan for each individual and to contribute to guidance being given in accordance with this.An evaluation shall be carried out after each group has completed the course, and this shall be sent to the Refugee Service.The service provider can be asked to be an organiser for the ‘clarification team’, which consists of the most relevant actors in cooperation around each individual participant's individual plan.gives a total extent of 36 weeks.

… suppliers.

The aim of the measure is that the participants shall be conscious of their resources and qualities and see this in connection with their possibilities and aims for the introduction programme. The career guidance shall contribute to an individual being empowered in their choice of further vocational participation or education.

The measure builds on a solution focused approach and follows the modules in the guidance model ‘Insight gives outlook’. It is a prerequisite that the service provider has competence within this guidance model and can contribute to furthering this to co-supervisors and participants in the resource group.

Insights gives outlook is built up of 12 modules:

1 Get to know;

2 Resources;

3 Roles and identity;

4 The power of thought;

5 Confidence and self-esteem;

6 Vocation and education;

7 Choice and change;

8 Motivation;

9 Network;

10 Aim and CV;

11 Application and presentation;

12 Summary and coat of arms.

The guidance will be carried out in groups of approx. 12 persons. We would like three groups to run parallel. The guidance will be given by a main supervisor, 1 co-supervisor and a first language support form the resource group.

Training and continuation:

The service provider is obliged to have training days for co-supervisors and first language support. The training will be held over two days and the service provider is to see to premises and material for this.

The aim of the training is to ensure that the co-supervisor and first language support are familiar with the methodology and that they, in time, can run their own group guidance, under the supervision of the service provider.

It is a prerequisite that the service provider participates in cooperation meetings and has close cooperation with each individual participant's programme coordinator. The latter is to ensure that all the involved parties are conscious of the main aim of the individual plan for each individual and to contribute to guidance being given in accordance with this.

An evaluation shall be carried out after each group has completed the course, and this shall be sent to the Refugee Service.

The service provider can be asked to be an organiser for the ‘clarification team’, which consists of the most relevant actors in cooperation around each individual participant's individual plan.

gives a total extent of 36 weeks.

Tittel på delkontrakt: Including and network activities
Kort beskrivelse:

The main aim is to allow newcomers to become quickly included and create a network in the local community. The measures in this part of the contract shall contribute to all newly arrived refugees getting an offer of start help to establish a social network in their new place of residence, as well as to get access to more informal arenas for Norwegian…

… practice.Service providers who would like to submit a tender for this part of the tender must be able to show that they have an established arena that participants in the introduction programme can be included in. The measures that are included here can be a part of the introduction programme. If this is included in the individual plan for a participant in the programme, the service provider is obliged to sign an ‘attendance card’ that the participant takes to the activity. Attestation of timesheets is not required for these activities, and absence lists do not need to be sent. It is each individual participant's responsibility to document that they have participated in the activity by taking their ‘attendance card’ and getting it signed.The service provider is obliged to participate in monthly cooperation meetings with the contracting authority and report at these on the status of the activity level. Furthermore, an annual report is to be submitted. In cases where the activities are a defined part of the introduction programme, it is a prerequisite that there is continual close communication between the coordinator and the involved parties from the service provider.Activities that are wanted:1 Guide for newly arrived refugees;2 Women's cafe — a meeting place for women where there is an offer of activities in accordance with what these women request (dialogue cafe as methodology);3 Men's cafe — a meeting place for emn where there is an offer of activities in accordance with what these men request. (Dialogue cafe as methodology);4 Activity group for youths (18-30 years);5 Flexi ID: flexible identity. Course developed for youths in the age group 16-25 years;6 Homework help for participants in the introduction programme;7 Computer help for participants in the introduction programme;8 Joint activities and topic evenings. The joint activity can, for example, be to go together with the group to a football match, the cineam, theatre etc. Topic evenings have a focus on increasing competence in multi-culture and migration. Individual activities are aimed at ‘the connections’ in the Refugee Guide, whilst others are open for everyone;9 Practising Norwegian.Low threshold offer that builds on experience from projects that the Refugee Service and the Red Cross have had. Practising Norwegian is a language practising arena where participants in the introduction programme will be the main target group, but which is also open for all immigrants.Practising Norwegian is a low threshold offer, where participants will get the opportunity to practice and develop Norwegian from the language level they are at, together with volunteers in the local environment. The activity shall be a social arena to practice Norwegian, learn about Norwegian society and build a social network. Practising Norwegian from the organiser of the measure shall be a supplement to, and not a replacement for, formal Norwegian education.Normal activities in practising Norwegian are: reading newspapers together and discussing the content, presentations, listening to the radio, role play, working with grammar, conversations about dialects, slang, normal words and expressions. Topics will be decided by what is current and what the participants would like to focus on when conversing with each other.Emphasis will be put on facilitating the activity to the language level, as well as creating a social meeting place where the individual thrives and dares to practice Norwegian.The volunteer sector must ensure that there are competent volunteers present at the various activities and it is responsible for recruitment and follow-up of them.Regularity:The service provider must ensure regularity in the offer. There is no set number of hours for each of the activities, as some will be more regular than others. For example, the Refugee Guide will be obliged to meet for two hours each week, whilst homework help has traditionally been arranged three days a week. We would like it to be possible to participate in most activities each week, apart from topic evenings and joint activities, which will be regular but with a lower frequency.Price assessment:The price assessment here is not based on delivery per hour, but more a desired activity offer per annum. Furthermore, it is a prerequisite that the service provider has an established arena for the described activity, which are also to be open for everyone. This is decisive for the activities having an including character. The price is therefore based on the contracting authority being obliged to contribute financially within the defined commitment areas.Grants that will be used to run this, in accordance with the above description, are for 940 000 NOK.

… practice.

Service providers who would like to submit a tender for this part of the tender must be able to show that they have an established arena that participants in the introduction programme can be included in. The measures that are included here can be a part of the introduction programme. If this is included in the individual plan for a participant in the programme, the service provider is obliged to sign an ‘attendance card’ that the participant takes to the activity. Attestation of timesheets is not required for these activities, and absence lists do not need to be sent. It is each individual participant's responsibility to document that they have participated in the activity by taking their ‘attendance card’ and getting it signed.

The service provider is obliged to participate in monthly cooperation meetings with the contracting authority and report at these on the status of the activity level. Furthermore, an annual report is to be submitted. In cases where the activities are a defined part of the introduction programme, it is a prerequisite that there is continual close communication between the coordinator and the involved parties from the service provider.

Activities that are wanted:

1 Guide for newly arrived refugees;

2 Women's cafe — a meeting place for women where there is an offer of activities in accordance with what these women request (dialogue cafe as methodology);

3 Men's cafe — a meeting place for emn where there is an offer of activities in accordance with what these men request. (Dialogue cafe as methodology);

4 Activity group for youths (18-30 years);

5 Flexi ID: flexible identity. Course developed for youths in the age group 16-25 years;

6 Homework help for participants in the introduction programme;

7 Computer help for participants in the introduction programme;

8 Joint activities and topic evenings. The joint activity can, for example, be to go together with the group to a football match, the cineam, theatre etc. Topic evenings have a focus on increasing competence in multi-culture and migration. Individual activities are aimed at ‘the connections’ in the Refugee Guide, whilst others are open for everyone;

9 Practising Norwegian.

Low threshold offer that builds on experience from projects that the Refugee Service and the Red Cross have had. Practising Norwegian is a language practising arena where participants in the introduction programme will be the main target group, but which is also open for all immigrants.

Practising Norwegian is a low threshold offer, where participants will get the opportunity to practice and develop Norwegian from the language level they are at, together with volunteers in the local environment. The activity shall be a social arena to practice Norwegian, learn about Norwegian society and build a social network. Practising Norwegian from the organiser of the measure shall be a supplement to, and not a replacement for, formal Norwegian education.

Normal activities in practising Norwegian are: reading newspapers together and discussing the content, presentations, listening to the radio, role play, working with grammar, conversations about dialects, slang, normal words and expressions. Topics will be decided by what is current and what the participants would like to focus on when conversing with each other.

Emphasis will be put on facilitating the activity to the language level, as well as creating a social meeting place where the individual thrives and dares to practice Norwegian.

The volunteer sector must ensure that there are competent volunteers present at the various activities and it is responsible for recruitment and follow-up of them.

Regularity:

The service provider must ensure regularity in the offer. There is no set number of hours for each of the activities, as some will be more regular than others. For example, the Refugee Guide will be obliged to meet for two hours each week, whilst homework help has traditionally been arranged three days a week. We would like it to be possible to participate in most activities each week, apart from topic evenings and joint activities, which will be regular but with a lower frequency.

The price assessment here is not based on delivery per hour, but more a desired activity offer per annum. Furthermore, it is a prerequisite that the service provider has an established arena for the described activity, which are also to be open for everyone. This is decisive for the activities having an including character. The price is therefore based on the contracting authority being obliged to contribute financially within the defined commitment areas.

Grants that will be used to run this, in accordance with the above description, are for 940 000 NOK.

Tittel på delkontrakt: Working life course
Kort beskrivelse:

The working life course shall prepare participants in the intro programme for participation in language practice. The teaching is given for ten hours per week for a period of 7 weeks. This will occur before, and at the transition from, language teaching in the classroom to placement in language…

… practice.The course's content shall cover the following topics:— Norwegian working life;— Job searching (CV, job advertisements, applications, job interviews);— Writing a CV and application;— Language training in practice and work;— The labour market in Tromsø and Norway;— Written and unwritten rules in working life;— Practice (what, how and why);— HSE.The aim of the measure is that the participant shall have knowledge of employment and the main industries in Norway, as well as knowledge of vocational opportunities that each individual can have. Furthermore a focus on culture, roles and expectations in working life is an important part of the course. Participants shall be able to talk about the competence needs in working life, on how you get and keep a job, on trade unions, co-participation and working environment.Price assessment:The service provider ought to have the capacity for up to 40 participants at any one time divided between 10 hours a week for a period of 7 weeks.The course gives the service provider the opportunity to see the course in connection with the measure ‘work preparation practice’ and will simplify the process as regards mapping, planning the practice place and giving information. This is applicable if it is the same service provider for the ‘work preparation practice’ and ‘working life course’. If there are different service providers who get the tender, there will still be a need for sharing information, which will lead to the completed working life course contributing to simplified processes for the work preparation practice.A participant will receive an offer for a total of 70 hours teaching (10 hours a week for 7 weeks). New courses are expected to be started a minimum of twice a year.Based on this, the hourly rate can be calculated to a lower rate than for other measures.

… practice.

The course's content shall cover the following topics:

— Norwegian working life;

— Job searching (CV, job advertisements, applications, job interviews);

— Writing a CV and application;

— Language training in practice and work;

— The labour market in Tromsø and Norway;

— Written and unwritten rules in working life;

— Practice (what, how and why);

— HSE.

The aim of the measure is that the participant shall have knowledge of employment and the main industries in Norway, as well as knowledge of vocational opportunities that each individual can have. Furthermore a focus on culture, roles and expectations in working life is an important part of the course. Participants shall be able to talk about the competence needs in working life, on how you get and keep a job, on trade unions, co-participation and working environment.

The service provider ought to have the capacity for up to 40 participants at any one time divided between 10 hours a week for a period of 7 weeks.

The course gives the service provider the opportunity to see the course in connection with the measure ‘work preparation practice’ and will simplify the process as regards mapping, planning the practice place and giving information. This is applicable if it is the same service provider for the ‘work preparation practice’ and ‘working life course’. If there are different service providers who get the tender, there will still be a need for sharing information, which will lead to the completed working life course contributing to simplified processes for the work preparation practice.

A participant will receive an offer for a total of 70 hours teaching (10 hours a week for 7 weeks). New courses are expected to be started a minimum of twice a year.

Based on this, the hourly rate can be calculated to a lower rate than for other measures.

Tittel på delkontrakt: Year round programme
Kort beskrivelse:

This part of the contract is for offers in the school holidays. The date can vary according to the municipality's school holidays. The content description is an example and the contracting authority is open to other proposals, and the service provider must also be open to the contracting authority ordering other topics than those listed here. This is based on changes that can occur in the target group's…

… needs.The year round programme gives the following division into periods:— Winter course (5 days in the winter half term);— ‘Quiet week’ — (3 days at Easter);— Summer course (4 weeks: 26, 31, 32 and 33);— Autumn course (5 days in the autumn half term).The volume of this part of the contract will vary from approx. 150-230 participants. All participants, who are not in full time practice, shall have a year round offer through this contract. It is therefore important that the course portfolio gives an opportunity for individual choice and the service provider must have systems for handling this, as well as assisting the participant in this process.For example, the summer course in previous years has had a variation of approx. 25 different courses, whilst the winter and autumn courses have had less variation. The largest possible portfolio is, however, not an aim in itself, as it some cases it is better with more depth in a course than the greatest possible variation of, for example, two hour courses. Furthermore, it will be the participants and their registration to the individual courses, as well as orders from the contracting authority, that decided which courses are arranged.The below list is an example of courses that can be/or have been a part of the year round offer:1) Computer course:i.a. Basic use of PCs;b. Teaching and formalisation of ‘datakort’ (computer card);c. Public services on the internet (minID, altinn, the Norwegian State Education Loan Fund, NAV, etc.);d. Computer use for competent users;2) Job seeker course:i.a. Rules of working life;b. Application and CV;c. Practical interview training;d. HSE rules;e. Active participation in working life;3) Finances:a. Own financial understanding and management;b. ‘Smart use of money’;c. Budgeting;d. Understanding of accounts;e. Starting your own company;f. Finances in your own company;4) Traffic course:a. Basic traffic understanding — for pedestrians and cyclists;b. Basic traffic course;c. Lift course;d. Lorry driver course;5) Caretaker course:Theoretical and practical review of the most central competencies that caretakers must master.6) Cleaner course:Theoretical and practical review of the most central competencies that cleaners must master.7) Health and nutrition:a. Diet;b. Practical food course;8) First aid course;a. Basic course first aid for adults;b. Basic course first aid for parents;9) Law course for newcomers:a. ‘Everyday law’;b. the Introduction Act;c. Family law;d. Rent law;e. The Working Environment Act;f. the Training Act;g. Right of appeal to public authorities;h. Others;10) Writing workshop:a. Informal arena for writing training;b. ‘Author school’;11) The Norwegian welfare model:a. Public administration — structure and division of responsibilities;b. How is the welfare model financed?c. The dynamics ‘rights and duties’;d. What shall the welfare model ensure?12) Activity leader course for child sports;13) Physical activities (maximum three hours a week):a. Outdoor life;b. Swimming course;c. Bicycle course;d. Trying out different sports;14) Creative expansion (maximum 3 hours per week):a. Guitar course;b. Photography course;c. Sewing course;d. Drawing/painting;e. Others;15) Local knowledge course:a. Tromsø's history;b. Industries in Tromsø;c. Leisure activities in Tromsø;d. Voluntary organisations in Tromsø;e. Joint meeting places in Tromsø;f. Local politics;g. Others;16) Communication course:a. Handling conflict;b. Parent — school/nursery;c. The good dialogue;17) Migration processes:a. Theoretical basis;b. Natural reactions;c. New orientation;18) Motivation course:a. Who succeeds?b. What do we succeed in?c. Why do we succeed?These are examples of desired parts of the course portfolio. The service provider can propose other courses and the contracting authority can order other courses than those listed here.

… needs.

The year round programme gives the following division into periods:

— Winter course (5 days in the winter half term);

— ‘Quiet week’ — (3 days at Easter);

— Summer course (4 weeks: 26, 31, 32 and 33);

— Autumn course (5 days in the autumn half term).

The volume of this part of the contract will vary from approx. 150-230 participants. All participants, who are not in full time practice, shall have a year round offer through this contract. It is therefore important that the course portfolio gives an opportunity for individual choice and the service provider must have systems for handling this, as well as assisting the participant in this process.

For example, the summer course in previous years has had a variation of approx. 25 different courses, whilst the winter and autumn courses have had less variation. The largest possible portfolio is, however, not an aim in itself, as it some cases it is better with more depth in a course than the greatest possible variation of, for example, two hour courses. Furthermore, it will be the participants and their registration to the individual courses, as well as orders from the contracting authority, that decided which courses are arranged.

The below list is an example of courses that can be/or have been a part of the year round offer:

1) Computer course:

i.a. Basic use of PCs;

b. Teaching and formalisation of ‘datakort’ (computer card);

c. Public services on the internet (minID, altinn, the Norwegian State Education Loan Fund, NAV, etc.);

d. Computer use for competent users;

2) Job seeker course:

i.a. Rules of working life;

b. Application and CV;

c. Practical interview training;

d. HSE rules;

e. Active participation in working life;

3) Finances:

a. Own financial understanding and management;

b. ‘Smart use of money’;

c. Budgeting;

d. Understanding of accounts;

e. Starting your own company;

f. Finances in your own company;

4) Traffic course:

a. Basic traffic understanding — for pedestrians and cyclists;

b. Basic traffic course;

c. Lift course;

d. Lorry driver course;

5) Caretaker course:

Theoretical and practical review of the most central competencies that caretakers must master.

6) Cleaner course:

Theoretical and practical review of the most central competencies that cleaners must master.

7) Health and nutrition:

a. Diet;

b. Practical food course;

8) First aid course;

a. Basic course first aid for adults;

b. Basic course first aid for parents;

9) Law course for newcomers:

a. ‘Everyday law’;

b. the Introduction Act;

c. Family law;

d. Rent law;

e. The Working Environment Act;

f. the Training Act;

g. Right of appeal to public authorities;

h. Others;

10) Writing workshop:

a. Informal arena for writing training;

b. ‘Author school’;

11) The Norwegian welfare model:

a. Public administration — structure and division of responsibilities;

b. How is the welfare model financed?

c. The dynamics ‘rights and duties’;

d. What shall the welfare model ensure?

12) Activity leader course for child sports;

13) Physical activities (maximum three hours a week):

a. Outdoor life;

b. Swimming course;

c. Bicycle course;

d. Trying out different sports;

14) Creative expansion (maximum 3 hours per week):

a. Guitar course;

b. Photography course;

c. Sewing course;

d. Drawing/painting;

e. Others;

15) Local knowledge course:

a. Tromsø's history;

b. Industries in Tromsø;

c. Leisure activities in Tromsø;

d. Voluntary organisations in Tromsø;

e. Joint meeting places in Tromsø;

f. Local politics;

g. Others;

16) Communication course:

a. Handling conflict;

b. Parent — school/nursery;

c. The good dialogue;

17) Migration processes:

a. Theoretical basis;

b. Natural reactions;

c. New orientation;

18) Motivation course:

a. Who succeeds?

b. What do we succeed in?

c. Why do we succeed?

These are examples of desired parts of the course portfolio. The service provider can propose other courses and the contracting authority can order other courses than those listed here.

Utførelsessted
Hovedsted eller utførelsessted: Tromsø, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

Organisational and legal position. The service provider shall be a legally established company, and a company registration certificate must therefore be enclosed. Furthermore, the service provider shall have their tax and VAT payments in order and a tax certificate not older than 6 months must be enclosed. Foreign service providers shall enclose equivalent certificates to the Norwegian one.

Minste nivå(er) av standarder:

Economic and financial capacity:

The service provider shall have the financial capacity to fulfil the assignment/contract and the company's last annual report, the annual accounts (or extracts thereof) as well as relevant recent information for liquidity shall be enclosed. Furthermore, the service provider shall be credit worthy and a recent credit rating (not older than 6 months) must be enclosed.

An overview of the company's most important contracts in the last 3 years, including their value, date and the recipient shall be enclosed with the tender. Furthermore, an account shall be given of a well-functioning quality assurance system. The professional qualifications of the persons who shall carry out the service shall be given.

Norwegian shall be used as the tuition language, sometimes with the use of an interpreter. Information is to be given as to whether the tenderer is familiar with using.

Prosedyre
Varighet av rammeavtalen i år: 4
Tilbudets gyldighetsperiode: 2016-02-03 📅
Dato for åpning av tilbud: 2015-11-03 📅
Åpningssted: Tromsø municipality.
Sted: Tromsø municipality.
Språk
Andre språk: Norwegian.

Oppdragsgiver
Kontakt
Kontaktpunkt: Stig Arve Nordby
URL for deltakelse: http://permalink.mercell.com/53370777.aspx 🌏
Navn: Mercell Norge AS
Postadresse: Karihaugveien 89
Poststed: Oslo
Postnummer: 1086
E-post: support@mercell.com 📧
URL for ytterligere informasjon: http://permalink.mercell.com/53370777.aspx 🌏
URL for dokumenter: http://permalink.mercell.com/53370777.aspx 🌏

Referanse
Datoer
Startdato: 2016-01-01 📅
Sluttdato: 2019-12-31 📅
Kilde: OJS 2015/S 187-340228 (2015-09-23)

Nye anskaffelser i relaterte kategorier 🆕

Tjenester i forbindelse med trening og utdannelse (11 nye anskaffelser)

Utdannelsestilbud (8)