14-BYM-2015 Sale system for the studded tyre fee scheme

Oslo kommune Bymiljøetaten (Oslo Municipality, the Agency for Urban Environment)

Studded tyres tear up the asphalt and create suspension of road dust which result in air pollution with environmental, health and welfare disadvantages in Oslo The objective with fees when using studded tyres, is to reduce the use of studded tyres in order to reduce the suspension of road traffic dust during winters. Oslo municipality has instigated fee when using studded tyres. The studded tyre fee applies for the entire Oslo, and the border to the fee zone is Oslo municipality's city boundary.
The procurement concerns a sale system which involves sale of season, month and day tags, as well as virtual day tags for payment of studded tyres fee in Oslo. The procurement also includes customer management and customer service, establishment, operation and maintenance of the existing web application and a customer register as well as reports to the contracting authority.
Requirement:
— Production/printing day, month and season tags.
— Sales of day, month and season tags as well as virtual tags through SMS and telemarked.
— Establishment, maintenance and quality assurance of the existing web application for sale of tags.
— Customer service — customer follow-up — management of customer requests — refunding cases.
— Establishment, maintenance and quality assurance of an electronic register over customers who procure season and month tags.
— Accounts and reports to the contracting authority — sales — incomes — financial follow up (balancing the sale of tags) — refunding cases — issuing duplicates — tag accounts
— Written tag report and possibly return of remaining tags to the contracting authority.

Frist

Fristen for mottak av tilbud var 2015-07-01. Anskaffelsen ble publisert 2015-05-22.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2015-05-22 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2015-05-22)
Gjenstand
Anskaffelsens omfang
Tittel: Sales and purchases recording services
Antall eller omfang:
Oslo municipality is i.a responsible for facilitating and implementing a reliable sale system on payment of fees when studded tyres are used. It shall be easy to pay the studded tyres fee, and the purchase of ‘studded tyres tags’ shall be easy accessible for the motorists. The sale system shall produce and sell season, month and day tags through the internet, by e-mails, telephone, letters and sales outlets in Oslo Day tags shall also be sold as virtual tags through SMS and telemarked. The tenderer shall follow up requests from customers and provide customer service.The assignment also includes quality assurance and maintenance of the customer database and the web application. The tenderer shall report and balance the sale of tags, to the contracting authority. When the season is over, the consultant shall formulate a tag report, and the remaining tags shall be returned to the contracting authority. The tenderer must expect minimum two meetings per annum with the contracting authority.The requirement to the service and the scope of the assignment are further described in the Contracting Authority's description of the assignment, annex 1 to the contract.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Registrering av salg og kjøp 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Oslo kommune Bymiljøetaten (Oslo municipality, the Agency for Urban Environment)
Postadresse: Pb. 9336 Grønland
Postnummer: 0135
Poststed: Oslo
Kontakt
Internettadresse: http://www.bymiljoetaten.oslo.kommune.no/ 🌏
E-post: postmottak@bym.oslo.kommune.no 📧
Telefon: +47 02180 📞

Referanse
Datoer
Sendt dato: 2015-05-22 📅
Innleveringsfrist: 2015-07-01 📅
Publiseringsdato: 2015-05-27 📅
Identifikatorer
Kunngjøringsnummer: 2015/S 100-183430
OJ-S-utgave: 100

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Studded tyres tear up the asphalt and create suspension of road dust which result in air pollution with environmental, health and welfare disadvantages in Oslo The objective with fees when using studded tyres, is to reduce the use of studded tyres in order to reduce the suspension of road traffic dust during winters. Oslo municipality has instigated fee when using studded tyres. The studded tyre fee applies for the entire Oslo, and the border to the fee zone is Oslo municipality's city boundary.
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The procurement concerns a sale system which involves sale of season, month and day tags, as well as virtual day tags for payment of studded tyres fee in Oslo. The procurement also includes customer management and customer service, establishment, operation and maintenance of the existing web application and a customer register as well as reports to the contracting authority.
Vis mer
Requirement:
— Production/printing day, month and season tags.
— Sales of day, month and season tags as well as virtual tags through SMS and telemarked.
— Establishment, maintenance and quality assurance of the existing web application for sale of tags.
— Customer service — customer follow-up — management of customer requests — refunding cases.
— Establishment, maintenance and quality assurance of an electronic register over customers who procure season and month tags.
— Accounts and reports to the contracting authority — sales — incomes — financial follow up (balancing the sale of tags) — refunding cases — issuing duplicates — tag accounts
— Written tag report and possibly return of remaining tags to the contracting authority.
Antall eller omfang:
Oslo municipality is i.a responsible for facilitating and implementing a reliable sale system on payment of fees when studded tyres are used. It shall be easy to pay the studded tyres fee, and the purchase of ‘studded tyres tags’ shall be easy accessible for the motorists. The sale system shall produce and sell season, month and day tags through the internet, by e-mails, telephone, letters and sales outlets in Oslo Day tags shall also be sold as virtual tags through SMS and telemarked. The tenderer shall follow up requests from customers and provide customer service.
Vis mer
The assignment also includes quality assurance and maintenance of the customer database and the web application. The tenderer shall report and balance the sale of tags, to the contracting authority. When the season is over, the consultant shall formulate a tag report, and the remaining tags shall be returned to the contracting authority. The tenderer must expect minimum two meetings per annum with the contracting authority.
Vis mer
The requirement to the service and the scope of the assignment are further described in the Contracting Authority's description of the assignment, annex 1 to the contract.
Beskrivelse av opsjoner:
The contract has a duration of 2 years. The contracting authority has the option to extend the contract for a further 1 + 1 years on identical terms.
Antall mulige forlengelser: 2
Tidsramme for senere kontrakter: 12 måneder
Referansenummer: 15/01700 and procurement no. 14-BYM-2015.
Utførelsessted
Hovedsted eller utførelsessted: Oslo, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Requirement: The tenderer shall have his tax and VAT payments in order.
Documentation requirement: Tax and VAT certificate, not older than 6 months. Foreign tenderers must provide certificates from equivalent authorities to the Norwegian authorities.
Requirement: The tenderer shall meet the requirements of Norwegian legislation with regard to health, safety and the environment (HSE)
Documentation requirement: HSE self-declaration filled out and signed.
Requirement: The tenderer shall be a legally established company.
Documentation requirement: Norwegian companies: Company Registration Certificate. Foreign companies: Proof that the company is registered in a trade index or a register of business enterprises as prescribed by the law of the country where the company is established.
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Økonomisk og finansiell stilling:
Requirement: The tenderer must have the financial capacity to carry out the assignment/the contract, or good solidity, and be credit worthy.
Documentation requirement: Credit evaluation/rating, not older than six months, based on the last known accounting figures.
Teknisk og faglig kapasitet:
Requirement: The tenderer must have competence and capacity within the disciplines required for implementation of the tasks in accordance with the contract and requirement specification.
Documentation requirement: The tenderer must give an account of the available personnel with competence in the disciplines required for implementation of the assignments, in accordance with the contract and requirement specification. The extensiveness of the competence shall be described. If the tenderer must engage sub-providers to comply with this requirement, an equivalent description of relevant, available competence at the sub-provider must be given.
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Requirement: A good and well functioning quality assurance system.
Documentation requirement: A description of the tenderer's quality assurance and deviance system.

Prosedyre
Tilbudets gyldighetsperiode: 003 måneder
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 996922766
Kontakt
Kontaktpunkt: Anees Mohamed Rauf
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/3049 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/132251 🌏

Referanse
Datoer
Startdato: 2015-08-21 📅
Sluttdato: 2017-08-21 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 15/01700 and procurement no. 14-BYM-2015.
Kilde: OJS 2015/S 100-183430 (2015-05-22)
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