Procurement of an inquiry management system

Statistisk Sentralbyrå

Statistics Norway, henceforth referred to as the contracting authority, is planning to increase the efficiency of inquiries by procuring a new system for Service Management.
This applies for inquiries from both internal and external users of the contracting authority's services Presently there are many different organisational units that receive inquiries based on type of inquiries involved the contracting authority has several different systems for case processing; HP Service Manager, OTRS, JIRA, etc.
The contracting authority requests a more uniformed inquiry management It is a requirement to reduce the number of systems in order to improve the possibilities for interaction and for utilisation of the resources used in connection with inquiry management Several types of „sourcing” may be relevant.
The contracting authority uses Mercell Sourcing Service.
To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/44242536.aspx]].
Then follow the instructions on the website.

Frist

Fristen for mottak av tilbud var 2014-06-30. Anskaffelsen ble publisert 2014-05-24.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2014-05-24 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2014-05-24)
Gjenstand
Anskaffelsens omfang
Tittel: Contact management software package
Antall eller omfang: 1 500 000,00002 500 000,0000
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare for kontakthåndtering 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Statistisk Sentralbyrå
Postadresse: Akersveien 26
Postnummer: 0177
Poststed: Oslo
Kontakt
E-post: pgr@ssb.no 📧
Telefon: +47 23094573 📞

Referanse
Datoer
Sendt dato: 2014-05-24 📅
Innleveringsfrist: 2014-06-30 📅
Publiseringsdato: 2014-05-28 📅
Identifikatorer
Kunngjøringsnummer: 2014/S 102-179729
OJ-S-utgave: 102

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Statistics Norway, henceforth referred to as the contracting authority, is planning to increase the efficiency of inquiries by procuring a new system for Service Management.
This applies for inquiries from both internal and external users of the contracting authority's services Presently there are many different organisational units that receive inquiries based on type of inquiries involved the contracting authority has several different systems for case processing; HP Service Manager, OTRS, JIRA, etc.
Vis mer
The contracting authority requests a more uniformed inquiry management It is a requirement to reduce the number of systems in order to improve the possibilities for interaction and for utilisation of the resources used in connection with inquiry management Several types of „sourcing” may be relevant.
Vis mer
The contracting authority uses Mercell Sourcing Service.
To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/44242536.aspx]].
Then follow the instructions on the website.
Estimert verdi eksklusive mva: 1 500 000,0000 💰
2 500 000,0000 💰
Referansenummer: 14/682
Utførelsessted
Hovedsted eller utførelsessted: Oslo, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
K 01 Tax certificate - Requirement: Tenderers must have submitted their tax assessments and paid tax and payroll tax.
Documented by: Tax certificate. The certificate shall not be older than 6 months from the deadline for receipt of tenders.
Any arrears or other irregularities must be justified. If the tenderer is planning to use sub-providers, tax certificates must also be provided for them.
K 02 VAT certificate - Requirement: Tenderers must have submitted their VAT assessments and paid VAT.
Documented by: VAT certifiate.
The certificate shall not be older than 6 months from the deadline for receipt of tenders.
ny arrears or other irregularities must be justified. If the tenderer is planning to use sub-providers, tax certificates for VAT must also be provided for them.
K 03 Company Registration Certificate – Requirement: The tenderer must be a legally established business.
Documented by: Company Registration Certificate or equivalent from applicant's home state.
R 04 HSE Declaration – Requirement: The tenderer shall vouch for the firm working systematically to comply with health, environment and safety legislation and that they satisfy internal regulations.
The tenderer must further confirm that the business is legally organised in relation to applicable tax and working environment regulations for employees' professional and social rights, and shall accept that the contracting authority has the right to review and verify the company's system for safeguarding of health, environment and safety.
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Documented by: Signed HSE Declaration.
Økonomisk og finansiell stilling:
K 05 Credit appraisal – Requirement: The service provider shall have sufficient financial solidity to comply with the contractual obligations Documentation: Credit appraisal with historical rating, not lower than a or equivalent. The appraisal shall not by older than 6 months at the deadline for receipt of tenders.
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Teknisk og faglig kapasitet:
Manpower for this assignment (organisation plan) with names and CVs of key personnel who will carry out the assignment (applies to service contracts and works contracts).
The company's most important deliveries over the last 3 years, including their value, time and recipient (applies to goods and service contracts).
Statement regarding the enterprise's quality assurance system/quality management system.

Prosedyre
Tilbudets gyldighetsperiode: 2014-09-30 📅
Språk
Andre språk: Norwegian

Oppdragsgiver
Kontakt
Kontaktpunkt: Pirjo Grûner

Referanse
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 14/682
Kilde: OJS 2014/S 102-179729 (2014-05-24)
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