Operational services for NAV's internal system for landline telephony

Arbeids- og velferdsdirektoratet, Økonomiavdelingen, Anskaffelsesseksjonen

The contract shall cover further operation and administration of the existing landline telephony system for the users in NAV.
The Norwegian Labour and Welfare Organisation (NAV) consists of the Labour and Welfare Department and the parts of the municipalities' socal services that are included in the joint local offices.
Two other competitions will also be announced this year within telephony:
1. The procurement of operator services, landline telephony.
2. The procurement of mobile telephony services.
In addition a competition will be announced for video conference services.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=305628.

Frist

Fristen for mottak av tilbud var 2013-11-06. Anskaffelsen ble publisert 2013-10-01.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2013-10-01 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2013-10-01)
Gjenstand
Anskaffelsens omfang
Tittel: IP telephone services
Antall eller omfang:
NAV currently has a production platform for telephony that consists of IP based telephony systems for landline telephony. The total number of users in the current system is approx. 21 000. There are also a large number of conference and joint telephones connected to the landline telephony system. The total number of units in systems is approx. 27 000. NAV currently has approx. 5000 mobile subscriptions in addition to the landline telephony systems. The mobile telephony system also has functionality for the administration of groups and ring queues.A provisional mapping of the call volume in the landline telephony system shows an annual total volume of approx. 32 000 000 calls. Calls in this connection means both internal and external calls and call attempts from NAV's landline telephony system. Of these approx. 8 000 000 are incoming calls to the contact centres.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: IP-telefonitjenester 📦

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Arbeids- og velferdsdirektoratet, Økonomiavdelingen, Anskaffelsesseksjonen
Postadresse: Postboks 5, St Olavs plass
Postnummer: 0130
Poststed: Oslo
Kontakt
Internettadresse: http://www.nav.no 🌏
E-post: nav.anskaffelser.ikt@nav.no 📧
Telefon: +47 21071000 📞

Referanse
Datoer
Sendt dato: 2013-10-01 📅
Innleveringsfrist: 2013-11-06 📅
Publiseringsdato: 2013-10-05 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 194-335444
Refererer til kunngjøring: 2013/S 107-183851
OJ-S-utgave: 194
Tilleggsinformasjon
(NT Ref:306785)

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The contract shall cover further operation and administration of the existing landline telephony system for the users in NAV.
The Norwegian Labour and Welfare Organisation (NAV) consists of the Labour and Welfare Department and the parts of the municipalities' socal services that are included in the joint local offices.
Two other competitions will also be announced this year within telephony:
1. The procurement of operator services, landline telephony.
2. The procurement of mobile telephony services.
In addition a competition will be announced for video conference services.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=305628.
Antall eller omfang:
NAV currently has a production platform for telephony that consists of IP based telephony systems for landline telephony. The total number of users in the current system is approx. 21 000. There are also a large number of conference and joint telephones connected to the landline telephony system. The total number of units in systems is approx. 27 000. NAV currently has approx. 5000 mobile subscriptions in addition to the landline telephony systems. The mobile telephony system also has functionality for the administration of groups and ring queues.
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A provisional mapping of the call volume in the landline telephony system shows an annual total volume of approx. 32 000 000 calls. Calls in this connection means both internal and external calls and call attempts from NAV's landline telephony system. Of these approx. 8 000 000 are incoming calls to the contact centres.
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Beskrivelse av opsjoner:
The contract shall run for four years from when it is signed. The awarding authority (the customer) has an option for a contract extension for a further 1+1 year.
Varighet: 48 måneder
Referansenummer: 13-5749
Utførelsessted
Hovedsted eller utførelsessted: Oslo, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
(1) Value added tax certificate (National requirement).
(2) Company tax certificate (National requirement).
(3) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (National requirement).
(4) Other documentation required (please state below).
Tenderers are required to be a legally established company.
Norwegian tenderers: Company registration certificate from the Brønnøysund Register Centre.
Foreign tenderers: Certificate of registration in the company register as described in the law in the country where the tenderer is established.
Økonomisk og finansiell stilling:
(1) Other documentation required (please state below).
The awarding authority will obtain its own credit rating through Experian, see www.experian.no
If a tenderer believes that a credit rating will not give a correct picture,further information is to be enclosed with the tender.
Minste nivå(er) av standarder:
Tenderers are required to have good financial solidity. The requirement is fulfiled with a credit rating of "good credit worthiness" or better.
Teknisk og faglig kapasitet:
(1) Other documentation required (please state below)
Documentation of the ability to fulfil the contract:
Description of the tenderer's technical capacity and professional qualifications. Regarding capacity, a description of the relevant units at the tenderer is required. Regarding qualifications, a short overview of general relevant competence at the tenderer is required. Names and CVs of offered persons shall not be given.
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Documentation of experience:
Description of the tenderer's three to five most important relevant contracts in the last three years, including their system/products, technology, value, role/sphere of responsibility, date and recipient. If the value cannot be give due to confidentiality, the tenderer is asked to state the number of hours/manlabour years that the tenderer carried out.
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Name and contact information of a contact person at the reference customer who can confirm the information must be available upon request.
Documentation of quality assurance:
An account of the company's quality assurance system, as well as any other certificates issued by independent bodies.
A short description of the tenderer's central processes relevant for ensuring the quality of the service.
The description must cover methodology/processes for
— start up project;
— operational and administrative services;
— maintenance services.
Minste nivå(er) av standarder:
A very good ability to fulfil the contract is required.
Considerable experience is required from similar contracts.
A good and appropriate methods are required for quality assurance system.

Prosedyre
Minste antall kandidater: 3
Største antall kandidater: 5
Objektive utvelgelseskriterier:
Degree of fulfilment of the following criteria:
Ability to fulfil the contract 50 %.
Experience 40 %.
Quality assurance 10 %.
Dato for utsendelse av invitasjoner: 2013-12-09 📅
Språk
Andre språk: Norwegian

Oppdragsgiver
Kontakt
Kontaktpunkt: Mildrid Kvalvik
Internettadresse: www.nav.no 🌏
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA0005 🌏
Navn: Arbeids- og velferdsdirektoratet, Økonomiavdelingen, Anskaffelsesseksjonen
URL for deltakelse: www.nav.no 🌏

Referanse
Datoer
Publiseringsdato: 2013-06-05 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 13-5749
Kunngjøringsnummer i OJ S: 2013/S 107-183851
Kilde: OJS 2013/S 194-335444 (2013-10-01)
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