Framework agreement, It operational services for the Norwegian State Educational Loan Fund

Statens lånekasse for utdanning

The Norwegian State Educational Loan Fund, henceforth referred to as the Awarding Authority, invites to a tender contest with negotiations in connection with entering into framework agreements for purchase of IT operational service related to operation of the Awarding Authority’s customer and case handling system (Modulis) as well as other IT infrastructure.
The Awarding Authority aims at entering into framework agreements for the following areas:
— Area 1: application operation Modulis,
— Area 2: services related to service desk,
— Area 3: client operation,
— Area 4: operation of network,
— Area 5: operation of computer room.
The tenderers are invited to submit tenders for one or several of the above listed framework agreement areas. The Awarding Authority will enter into framework agreements with maximum 3 suppliers for each area.
Note: to register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=245185.

Frist

Fristen for mottak av tilbud var 2012-01-09. Anskaffelsen ble publisert 2011-12-06.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem?

• Statens lånekasse for utdanning

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2011-12-06	Kunngjøring av konkurranse
2011-12-16	Tilleggsinformasjon
2013-01-02	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2011-12-06)
Gjenstand
Anskaffelsens omfang
Tittel: data network management services
Antall eller omfang:

The total value of the contract is estimated to be between 70 000 000 and 120 000 000 NOK.

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Drift av datanettverk 📦

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for én eller flere delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Offentligrettslig organ
Navn på tildelende myndighet: Statens lånekasse for utdanning
Postadresse: Østre Aker vei 20, Postboks 191, Økern
Postnummer: 0510
Poststed: Oslo
Kontakt
Internettadresse: http://www.lanekassen.no 🌏
E-post: postmottak@lanekassen.no 📧
Telefon: +47 22726700 📞
Faks: +47 22642636 📠

Referanse
Datoer
Sendt dato: 2011-12-06 📅
Innleveringsfrist: 2012-01-09 📅
Publiseringsdato: 2011-12-10 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 238-385408
OJ-S-utgave: 238
Tilleggsinformasjon

See the attached qualification documents for further information of the tender contest. (NT Ref:245252).

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The Awarding Authority aims at entering into framework agreements for the following areas:

— Area 1: application operation Modulis,

— Area 2: services related to service desk,

— Area 3: client operation,

— Area 4: operation of network,

— Area 5: operation of computer room.

The tenderers are invited to submit tenders for one or several of the above listed framework agreement areas. The Awarding Authority will enter into framework agreements with maximum 3 suppliers for each area.

Note: to register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=245185.

Delkontraktnummer: 1
Tittel på delkontrakt: Application operation Modulis.
Kort beskrivelse:

Operation of the customer and case handling system Modulis. Modulis is the Awarding Authority’s new operational critical customer frontline and case handling system. The application shall be delivered in 3 main stages, where 2 of the main deliveries are in production and the last main delivery is in process of being developed in main stage 2. Main stage 3 is the requirement stage. In accordance with schedules all main deliveries shall be delivered during 2013. Further description of the area is given in the attached qualification documents.

Antall eller omfang: The value of the lot is estimated to be between 50 000 000 and 75 000 000 NOK.
Delkontraktnummer: 2
Tittel på delkontrakt: Services related to service desk.
Kort beskrivelse:

For this area the supplier shall provide services related to the Service Desk which shall function as Single Point of Contact (SPOC) for all requests from the Awarding Authority’s users. It shall function as “Incident Management” and “Service Requests” and manage cases from creation to closure. The Service Desk service includes user support connected to technical conditions, including reception, registration and management of technical related requests in connection with applications, user administration, password, work stations, local software, video conference, etc. and shall include all of the Awarding Authority’s IT systems. Further description of the area is given in the attached qualification documents.

Antall eller omfang: The total value of the lots for the areas 2-5 is estimated to be between 30 000 000 and 60 000 000 NOK.
Delkontraktnummer: 3
Tittel på delkontrakt: Client operation
Kort beskrivelse:

At present the Awarding Authority has a service for operation of clients and equipment. For this area the supplier shall provide services which ensure operation of all aspects in relation to installation and clarification of clients as well as support of the user’s effective area (hardware and local software, if any) and printers. Further description of the area is given in the attached qualification documents.

Delkontraktnummer: 4
Tittel på delkontrakt: Operation of network
Kort beskrivelse:

At present the Awarding Authority has an infrastructure with LAN for each office as well as several LAN (zones) for servers. This infrastructure also includes 7 WANs, one for each district office. The existing network system is based on redundant IP-VPN connection to all district offices. The existing system also contains a 2 zones model with one “internal zone” and one “security zone” in order to ensure the security…

… requirements.For this area the supplier shall provide a service for operation of all communication and network lines required by the Awarding Authority, as well as delivery of necessary equipment which is required for providing services to the Awarding Authority’s users. Further description of the area is given in the attached qualification documents.

… requirements.

For this area the supplier shall provide a service for operation of all communication and network lines required by the Awarding Authority, as well as delivery of necessary equipment which is required for providing services to the Awarding Authority’s users. Further description of the area is given in the attached qualification documents.

Delkontraktnummer: 5
Tittel på delkontrakt: Operation of computer room and databases
Kort beskrivelse:

The operation of computer room and databases for the Awarding Authority’s infrastructure includes operation of servers, database management systems and a number of applications and rand systems. The Awarding Authority’s personnel safeguard the application operation for some of these systems. This service area therefore involves operation of the central infrastructure which is necessary for providing services to all of the Awarding Authority’s users. Further description of the area is given in the attached qualification documents.

Varighet: 48 måneder
Referansenummer: 201102201
Utførelsessted
Hovedsted eller utførelsessted: Oslo, Bergen, Stavanger, Trondheim, Ørsta, Tromsø, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

(1) Company registration certificate.

(2) Value added tax certificate (National requirement)

(3) Company tax certificate (National requirement)

(4) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (National requirement)

(5) Other documentation required (please state below)

See the qualfication documents.

Økonomisk og finansiell stilling:

(1) Presentation of the company’s annual accounts, or extracts thereof

(2) Statement of the company’s turnover, of relevance to this contract, for previous years

(3) Other documentation required (please state below)

See the qualfication documents.

Minste nivå(er) av standarder: See the qualfication documents.
Teknisk og faglig kapasitet:

(1) Overview of the company's total manpower

(2) A list of the principal deliveries effected, or main services provided, by the company, in the past three years, with the values, dates and recipients (for supply and service contracts)

(3) A statement of the quality assurance/quality control system operated by the company.

(4) Other documentation required (please state below)

See the qualfication documents.

Kontraktutførelse
Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: See the tender documents.
Personalets navn og faglige kvalifikasjoner ✅

Prosedyre
Maksimalt antall deltakere i rammeavtalen: 3
Varighet av rammeavtalen i år: 4
Minste antall kandidater: 4
Største antall kandidater: 6
Objektive utvelgelseskriterier:

The suppliers who best meet these requirements will be invited to submit tenders. The “supplier’s competence and experience” will be given 70 % weight and the “supplier’s capacity” will be given 30 % weight.

Dato for utsendelse av invitasjoner: 2012-01-23 📅
Språk
Andre språk: Norwegian.

Oppdragsgiver
Kontakt
Kontaktpunkt: systemavdelingen
Kari Anne Støkken
Internettadresse: www.lanekassen.no 🌏
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA2113 🌏

Referanse
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 201102201
Tilleggsinformasjon

See the attached qualification documents for further information of the tender contest.

(NT Ref:245252).

Utfyllende informasjon
Klageinstans
Navn: Statens lånekasse for utdanning
Postadresse: Postboks 191, Økern
Poststed: Oslo
Postnummer: 0569
Land: Norge 🇳🇴
E-post: postmottak@lanekassen.no 📧
Internettadresse: www.lanekassen.no 🌏
Informasjon om frister for klage:

In accordance with the preliminary progress schedule, the deadline for lodging appeals is 3.5.2012.

Tjeneste hvor informasjon om klageprosedyren kan innhentes
Samme som: Klageinstans
Kilde: OJS 2011/S 238-385408 (2011-12-06)

Tilleggsinformasjon (2011-12-16)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon

Referanse
Datoer
Sendt dato: 2011-12-16 📅
Innleveringsfrist: 2012-01-19 📅
Publiseringsdato: 2011-12-20 📅
Identifikatorer
Kunngjøringsnummer: 2011/S 244-394834
Refererer til kunngjøring: 2011/S 238-385408
OJ-S-utgave: 244
Kilde: OJS 2011/S 244-394834 (2011-12-16)

Kunngjøring om tildeling av kontrakt (2013-01-02)
Gjenstand
Anskaffelsens omfang
Tittel: Data network management services
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Forskrift: Den europeiske union, med deltakelse av GPA-land

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2013-01-02 📅
Publiseringsdato: 2013-01-04 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 003-003096
OJ-S-utgave: 3
Tilleggsinformasjon

Contracts for area 1; application operation Modulis, were awarded 25.6.2012, whilst contracts for the framework agreement for the areas 2-5 were awarded 10.11.2012. Call-off orders placed against the framework agreement for area 1; application operation Modulis, which was carried out simultaneously with the tender competition regarding framework agreements for this area, was awarded Basefarm AS. (NT Ref:277815)

Prosedyre
Tildelingskriterier
Kriterium: 1. Quality (40)
2. Implemetation ability and risk (20)
3. Price and life cycle costs (30)
4. Reservations (10)

Tildeling av kontrakt

1️⃣
Dato for kontraktinngåelse: 2012-11-10 📅
Navn: Steria As
Postadresse: Posboks 2
Poststed: Oslo
Postnummer: N-0051
Land: Norge 🇳🇴

2️⃣

3️⃣

4️⃣

5️⃣

6️⃣
Navn: Basefarm As
Postadresse: Nydalen Allé 37 A
Postnummer: 0484

7️⃣

8️⃣

9️⃣
Navn: Edb Ergogroup
Postadresse: Nedre Skøyen Vei 26

1️⃣0️⃣

1️⃣1️⃣

1️⃣2️⃣

1️⃣3️⃣
Informasjon om tilbud
Antall mottatte tilbud: 3
2

Utfyllende informasjon
Klageinstans
Informasjon om frister for klage: 19.11.2012.
Kilde: OJS 2013/S 003-003096 (2013-01-02)

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