75-SAM-2010 Sales Organization for the Studded Tyres Fee Scheme

Samferdselsetaten, Oslo kommune

Oslo municipality, the Agency for Road and Transport, henceforth referred to as the Awarding Authority, is i.a. responsible for organisation and implementation of a proper sales system for payment of fees in connection with use of studded tyres. It shall be easy to pay the studded tyres fee and purchase of „studded tyres stickers“ shall be easily accessible for the motorists.
The sales organisation shall produce and sell seasonal, monthly and daily stickers through the internet, e-mails, telephones, letters and sales outlets in Oslo. The daily stickers shall also be sold as virtual stickers through SMS and telemarket. The supplier shall follow up inquiries from customers and provide customer service.
The assignment also includes quality assurance and maintenance of the customer database and web application. Report and balance the sale of stickers shall be provided the Awarding Authority. The supplier shall prepare a sticker report subsequent to the end of season and remaining stickers shall be returned to the Awarding Authority. Minimum 2 meetings with the Awarding Authority per annum must be expected.
Requirements and the extent of the assignment are further described in the requirement specifications, the tender documents’ annex 1.
Further information of the tender contest is given in the tender documents with annexes. These documents are available for free downloading from Oslo municipality’s Procurement portal: https://tjenester.oslo.kommune.no/ekstern/anskaffelser/konkurranser.htm.

Frist
Fristen for mottak av tilbud var 2011-04-12. Anskaffelsen ble publisert 2011-03-01.

Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• • Cowi AS

Hvem?

• • Samferdselsetaten, Oslo kommune

Hva?

• • Bokføringstjenester › Registrering av salg og kjøp
• • Markedsføringstjenester › Kundetjenester