Procurement of tourism services for Trondheim towards 2030.

Trondheim Kommune

Trondheim municipality, hereafter called the Contracting Authority, invites tenderers to an open tender competition with negotiations for a contract for tourism services for Trondheim towards 2030.The contracting authority is currently contributing with a grant to Visit Trondheim to sell, market, develop and brand building Trondheim as an attractive tourist destination, national and international. In 2026 the contracting authority expects to procure tourism services for a total of NOK 2,865,000 excluding VAT. In the terms of the grant, Trondheim municipality expects Visit Trondheim to be an active collaborating partner and contributor to major events that Trondheim municipality is involved in. The contracting authority shall now enter into an ongoing service contract for tourism services for Trondheim towards 2030 from 01.01.2027.

Frist

Fristen for mottak av tilbud var 2026-10-02. Anskaffelsen ble publisert 2026-08-26.

Hvem?

• Trondheim Kommune

Hva?

Hvor?

• Trøndelag › Trøndelag

Anskaffelseshistorikk

Dato	Dokument
2026-08-26	Kunngjøring av konkurranse

Kunngjøring av konkurranse (2026-08-26)
Gjenstand
Anskaffelsens omfang
Tittel: Procurement of tourism services for Trondheim towards 2030.
Referansenummer: 2026/30027
Kort beskrivelse:

Kontrakttype: Tjenester
Produkter/tjenester: Reisebyrå-, turoperatør- og turistveiledningstjenester 📦
Beskrivelse
Intern identifikator: 2026/30027
Denne anskaffelsen er også egnet for små og mellomstore bedrifter (SMB) ✅
Tilleggsprodukter/-tjenester:

Biblioteker, arkiver, museer og andre kulturtjenester 📦

Diverse tjenesteytelser 📦

Hotelltjenester 📦

Postadresse: Erling skakkes gt.
Postnummer: 7004
By: Torgarden
Land: Norge 🇳🇴
Utførelsessted: Trøndelag 🏙️
Varighet
Startdato: 2026-12-31 📅
Sluttdato: 2036-12-31 📅
Beskrivelse
Maksimalt antall fornyelser: 6
Annen informasjon om fornyelser: 4+1+1+1+1+1+1
Tildelingskriterier
Kvalitetskriterium (navn): Quality and assignment comprehension
Kvalitetskriterium (vekting): 50
Kvalitetskriterium (navn): Environment
Kvalitetskriterium (vekting): 30
Pris ✅
Pris (vekting): 20
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000

Prosedyre
Prosedyretype
Åpen anbudskonkurranse ✅
Rettslig grunnlag: Direktiv 2014/24/EU
Hovedtrekk ved prosedyren:

Tourism is an important industry for Trondheim municipality and the contracting authority needs assistance with tourism services. The importance of the industry for the city is increasing and the development potential is considered significant. Trondheim municipality takes responsibility for local tourism services because it is considered to be an important investment to build the reputation of Trondheim as an attractive tourist destination, nationally and internationally. The contracting authority intends to make Trondheim an attractive destination. The assignment shall contribute to the sale and marketing of Trondheim as an attractive destination, with increased visits within holidays and leisure travellers, business tourism and events, nationally and internationally. In general, the assignment shall contribute to a proactive role in the sale and marketing of the city's visitor industries and various events, and in particular it shall contribute to selling and marketing Trondheim as a history and cultural city with world-class dining experiences against the National Anniversary of 2030.Trondheim also depends on marketing and visibility of the technological powers in search, obtain and hold several international conventions, meetings and other major events against 2030.Good knowledge of existing markets and products with a look for new markets and products is a prerequisite for success with the work. Likewise, the ability to early capture and convert new trends into possible positions and customers. The profiling shall not be based on assumptions, but on real time data, trend analyses and strategic digital presence. Trondheim destination shall be present in sales meetings, sales events and trade fairs with relevant tour operators and relevant travel agencies in the largest markets for Trondheim, nationally and internationally. This requires insight into national and international "business to business" markets. The destination shall have broad digital visibility and targeted digital campaigns on social channels with unique and good stories from Trondheim. Continuous search engine optimisation (SEO) and search engine marketing (SEM), will contribute to ensuring Trondheim's visibility in AI-based search engines and digital assistants, and ensure that Trondheim is well represented by the use of AI and "Search Generative Experiences" (SGE). SGE delivers to a greater degree tailored AI responses which means that the tenderer must be conscious of content production, optimisation and user experience in line with SGE. It shall be a plan for the content production connected to announcements and profiling of Trondheim in social media and on other platforms, adapted to different target groups in line with focus on SEO, SEM and SGE, nationally and internationally. The destination company shall have a local host role for visitors who arrive at the destination and run a tourist office. Destination development and brandingTrondheim as a destination is more than the municipality or a destination company. This includes the sum of actors who make up Trondheim as a tourist destination. The contracting authority intends to work strategically and systematically in order for Trondheim to become an attractive and sustainable destination through reputation building and development of the experience industries in the city. The assignment shall contribute to a network arena for product development and cooperation for the professionalisation of the city ́s tourism and experiences. The executors must offer relevant tourism products and experiences to contribute to the growth and development of Trondheim as a tourist destination for holidays, leisure and business tourism. The assignment can be solved by inviting the most relevant tour operators and agents to Trondheim, and using the visits to put tour operators and product owners together to chisel out new experience products or adjust current products. The aim is to give participants insight about the most important markets and to build understanding and knowledge about what the city has to offer. Through press work, viewing trips and a joint profiling of Trondheim, the assignment will contribute to the tourism industry and public actors heading in the same direction with a uniform storytelling that ensures a desired position and brand as an attractive national and international destination, creating values for inhabitants, businesses and visitors. Trondheim can achieve the label "Sustainable Destination" from Innovation Norway. In achieving the sustainable destination label, the supplier can have a particular responsibility to initiate cooperation across the tourism industry and mobilise the actors so that the industry develops in a sustainable track in line with international requirements and standards. The voluntary sector is a specific target group that the tenderer shall cooperate with in the destination development. This is especially important for the liquidation of major events and for building identity up until the National Anniversary in 2030.The tenderer is expected to remain updated on the current trends, laws and guidelines nationally and internationally that can be of importance for tourism. Tenderers must be able to have dialogue and cooperation with both local, regional, national and international tourism networks, clusters, organisations and actors within the private and public sectors.

Hovedtrekk ved prosedyren

Rettslig grunnlag: Procurement regulations and procurement regulations.
Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2026-10-02 10:00:00 📅
Vilkår for åpning av tilbud: 2026-10-02 10:00:00 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 6 måneder
Anbudsvilkår
Tilbydere kan levere mer enn ett tilbud
Avansert eller kvalifisert elektronisk signatur eller segl (som definert i forordning (EU) nr. 910/2014) er påkrevd
Åpningsdato: 2026-10-02 10:00:00 📅
Elektronisk fakturering: Påkrevd
Elektronisk betaling vil bli brukt ✅
Frist for å be om tilleggsinformasjon: 2026-09-25 10:00:00 📅
Det juridiske grunnlaget under direktivet om rene kjøretøy som fastslår hvilken kategori av anskaffelsesprosedyre som gjelder: Veitransporttjenester for passasjerer
Tildelingskriterier
Vekttype: Vekting (prosent, eksakt)
Anbudsvilkår
Anskaffelsen faller inn under virkeområdet til Europaparlamentet og rådet 2009/33/EF (direktivet om rene kjøretøy – CVD) ✅

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Utvalgskriterium: Innmelding i handelsregister
Liste og kort beskrivelse av regler og kriterier:

The tenderer is registered in a company register or a trade register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex. Minimum qualification requirements Requirement: The tenderer shall be a legally established company. Documented by a Company Registration Certificate or equivalent.

Utvalgskriterium: Andre økonomiske eller finansielle krav
Liste og kort beskrivelse av regler og kriterier:

Regarding any other economic and financial requirements that have been stated in the notice or in the procurement documents, the tenderer declares that: Minimum qualification requirements Requirement: The tenderer shall have sufficient economic and financial capacity to carry out the assignment - the tenderer shall be credit worthy. Credit worthy with security is not accepted. A/N is sufficient for newly established tenderers. Documentation requirement: • Credit rating of the tenderer, not older than 6 months calculated from the deadline for receipt of tenders. The assessment shall be based on the last known fiscal figures with an indication of how the credit rating has evolved during the past three years. The result of the credit rating must be given as a graded value (letters or numbers) on a defined scale. Newly established tenderers must document the financial capacity to fulfil the assignment by other documentation, such as accounting figures and a bank guarantee.

Utvalgskriterium: Tiltak for å sikre kvalitet
Liste og kort beskrivelse av regler og kriterier:

The tenderer utilises the following technical facilities and quality assurance measures and the tenderer ́s survey and research facility is as follows: Minimum qualification requirements Requirement: Tenderers shall have a functioning quality assurance system/quality management system. Documentation requirement: Description of the tenderer's quality assurance/quality management measures.

Utvalgskriterium: Forsyningskjedestyring
Liste og kort beskrivelse av regler og kriterier:

The tenderer will be able to use the following management of the supply chain and tracing systems for the execution of the contract: Minimum qualification requirements Requirement: Tenderers shall have a system for managing and tracing the delivery chain. Documentation requirement: Description of the tenderer's system for managing and tracing the delivery chain.

Utvalgskriterium: Tiltak for miljøstyring
Liste og kort beskrivelse av regler og kriterier:

Tenderers can employ the following environmental management measures in connection with the execution of the contract: Minimum qualification requirements Requirement: Tenderers shall have a system and routines for reducing the most important environmental impact from their activities and shall use environmental management measures throughout the contract period. Therefore it is a requirement that the company has an environmental management system, such as Miljøfyrtårn, EMAS, ISO 14001 or equivalent. If the entire company is environmentally labelled with a type 1 environmental label, such as the Swan Ecolabel or equivalent, this is also approved. Documentation: Tenderers shall complete the attached Environmental Self-Declaration, as well as enclose a certificate of environmental management system.

Oppdragsgiver
Navn og adresser
Navn: Trondheim kommune
Nasjonalt registreringsnummer: 942110464
Postadresse: Erling Skakkes gate 14
Postnummer: 7004
Poststed: Trondheim
Region: Trøndelag 🏙️
Land: Norge 🇳🇴
Kontaktpunkt: Roar Næss
E-post: roar.nass@trondheim.kommune.no 📧
Telefon: +47 72540000 📞
URL: https://www.trondheim.kommune.no 🌏
Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Alminnelige offentlige tjenester
Kommunikasjon
URL for dokumenter: https://permalink.mercell.com/289742088.aspx 🌏
Deltakelses-URL: https://permalink.mercell.com/289742088.aspx 🌏
Elektronisk innsending: Påkrevd

Utfyllende informasjon
Organ ansvarlig for meklingsprosedyrer
Navn: Trøndelag tingrett
Nasjonalt registreringsnummer: 926722794
Postadresse: www.trondheim.kommune.no
Postnummer: 7004
Poststed: Trondheim
Region: Trøndelag 🏙️
Land: Norge 🇳🇴
E-post: trondelag.tingrett@domstol.no 📧
Telefon: 73542400 📞
Klageinstans
Samme som: Organ ansvarlig for meklingsprosedyrer
Klageprosedyre
Presis informasjon om frister for klageprosedyrer: Ten Days
Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Kunngjøringsinformasjon
Foretrukket publiseringsdato: 2026-08-28Z 📅
Kilde: OJS 2026/S 166-594621 (2026-08-26)

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