Procurement of an assistance and maintenance contract for MS Dynamics 365 and associated integrations and third party systems

Statens kartverk

The Norwegian Mapping Authority would like to enter into a contract for maintenance and consultancy services connected to MS Microsoft Dynamics 365 CRM.

Frist

Fristen for mottak av tilbud var 2023-08-16. Anskaffelsen ble publisert 2023-06-24.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Prosesspilotene As

Hvem?

• Statens kartverk

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2023-06-24	Kunngjøring av konkurranse
2023-11-06	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2023-06-24)
Gjenstand
Anskaffelsens omfang
Tittel: Software-related services
Referansenummer: 23/21986
Kort beskrivelse:

The Norwegian Mapping Authority would like to enter into a contract for maintenance and consultancy services connected to MS Microsoft Dynamics 365 CRM.

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Programvarerelaterte tjenester 📦
Tilleggs-CPV: Programvare og informasjonssystemer 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Statens kartverk
Postadresse: Kartverksveien 21
Postnummer: 3507
Poststed: Hønefoss
Kontakt
Internettadresse: https://permalink.mercell.com/201852956.aspx 🌏
E-post: caroline.kjennerud@kartverket.no 📧
Telefon: +47 32118000 📞
URL for dokumenter: https://permalink.mercell.com/201852956.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/201852956.aspx 🌏

Referanse
Datoer
Sendt dato: 2023-06-24 📅
Innleveringsfrist: 2023-08-16 📅
Publiseringsdato: 2023-06-29 📅
Startdato: 2023-09-13 📅
Sluttdato: 2025-09-13 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 123-388554
OJ-S-utgave: 123

Gjenstand
Anskaffelsens omfang
Estimert totalverdi: 4 000 000 NOK 💰
Kort beskrivelse:

The Norwegian Mapping Authority (hereafter called the contracting authority) would like to enter into a contract for maintenance and consultancy services connected to MS Microsoft Dynamics 365 CRM. Two separate contracts will be signed in order to ensure sufficient regulation of both the maintenance service and the consultancy services. Both the contracts will be signed with one and the same tenderer.

The maintenance contract will be for the existing MS Microsoft Dynamics 365 CRM installations with associated integrations and third party systems. The contract will ensure that the contracting authority has the desired support/user support and operational security, and that there are requirements for a good and well-functioning customer support centre. Tenderers must offer a fixed monthly price for providing the maintenance service. For further information on the content and the requirements for the maintenance service see SSA V- Annex 1 in particular.

The assistance contract concerns assistance in the form of consultancy services - specifically expertise within development - on MS Microsoft Dynamics 365 CRM systems and relevant additional functions. The contract will cover both adaptations, changes, and/or development based on the contracting authority's needs. The need for the procurement of services will vary a lot during the year and from year to year. The contract does not include any procurement obligations from the contracting authority's side in the contract period, but the estimate is that the contract will be used for 200-300 hours a year. Any need for expansions/development projects will come in addition to the estimated number of hours. For further information on the content and the requirements for the consultancy services see SSA-B - Annex 1 in particular.

See the tender documentation and annexes for further information on the need and the requirements set for the services.

Estimert verdi eksklusive mva: 4 000 000 NOK 💰
Beskrivelse av opsjoner:

The contracting authority has an option to extend the contract on the same terms for 2 + 2 years so that the total possible contract length is 6 years.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

1.1.1 Tenderers must be registered in a trade register or company register.

A company registration certificate issued by the Brønnøysund Register Centre must be presented as documentation. See the tender documentation and the ESPD form for further information.

Økonomisk og finansiell stilling:

1.2.1 Tax certificate - Norwegian tenderers must have their tax, employer contributions and VAT payments in order.

The requirement must be documented by submitting a tax certificate. The tax certificate must not be older than 6 months. See the tender documentation and the ESPD form for further information.

1.2.2 Tenderers must have sufficient economic and financial capacity to fulfil the contract.

Creditworthiness with no requirement for guarantees will be sufficient to meet the requirement. The requirement must be documented with a credit rating based on the last known fiscal figures. See the tender documentation and the ESPD form for further information.

Minste nivå(er) av standarder: All the qualification requirements must be fulfilled.
Teknisk og faglig kapasitet:

1.3.1 Tenderers must have experience from comparable assignments.

Tenderers must present a description of the tenderer's up to 3 most relevant assignments in the last 3 years. The description must include information on the assignment's value, date and recipient. It is the tenderer's responsibility to confirm relevance through the description. See the tender documentation and the ESPD form for further information.

1.3.2 Tenderers must have a good and well-functioning quality assurance system for the services that will be provided. Statement regarding the supplier's quality assurance/ management system(s), Alternatively copies of the system certificate issued by accredited certification organisations or equivalent documentation can be submitted. See the tender documentation and the ESPD form for further information.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2023-10-31 📅
Dato for åpning av tilbud: 2023-08-16 📅
Tidspunkt for åpning av tilbud: 12:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 971040238
Kontakt
Adresse til kjøperprofilen: http://www.kartverket.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/201852956.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo tingrett
Postadresse: Postboks 2106 Vika
Poststed: Oslo
Postnummer: 0125
Land: Norge 🇳🇴
Kilde: OJS 2023/S 123-388554 (2023-06-24)

Kunngjøring om tildeling av kontrakt (2023-11-06)
Gjenstand
Anskaffelsens omfang
Totalverdi for anskaffelsen: 4 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2023-11-06 📅
Publiseringsdato: 2023-11-10 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 217-683173
Refererer til kunngjøring: 2023/S 123-388554
OJ-S-utgave: 217

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Competence and availability.
Kvalitetskriterium (vekting): 35
Kvalitetskriterium (navn): Service, support, and work routines
Kvalitetskriterium (vekting): 25
Pris (vekting): 40

Tildeling av kontrakt
Dato for kontraktinngåelse: 2023-09-27 📅
Navn: Prosesspilotene as
Postadresse: Postboks 86
Poststed: Asker
Postnummer: 1371
Land: Norge 🇳🇴
Telefon: +47 66901900 📞
E-post: support@prosesspilorene.no 📧
Land: Viken 🏙️
Totalverdi for anskaffelsen: 4 000 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 4
Kilde: OJS 2023/S 217-683173 (2023-11-06)

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