Maintenance of existing applications for the Airport Express Train [Flytoget] - qualification

Flytoget AS

The purpose of the procurement is to cover the Airport Express Train's [Flytogets] need for one partner that delivers maintenance of Flytoget's existing IT solutions, as well as resources for new development to a moderate extent.
Existing and new applications will run on the Contracting Authority's cloud solution, operated by the operations provider or "on-premise" at the operations provider's premises. See the "Overview" tab of the maintenance agreement in Annex 1.
Click here: https://permalink.mercell.com/200525985.aspx

Frist

Fristen for mottak av tilbud var 2023-05-05. Anskaffelsen ble publisert 2023-03-30.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2023-03-30 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2023-03-30)
Gjenstand
Anskaffelsens omfang
Tittel: IT services: consulting, software development, Internet and support
Kort beskrivelse:
The purpose of the procurement is to cover the Airport Express Train's [Flytogets] need for one partner that delivers maintenance of Flytoget's existing IT solutions, as well as resources for new development to a moderate extent. Existing and new applications will run on the Contracting Authority's cloud solution, operated by the operations provider or "on-premise" at the operations provider's premises. See the "Overview" tab of the maintenance agreement in Annex 1. Click here: https://permalink.mercell.com/200525985.aspx
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Tilleggs-CPV: Programmering av software og rådgivning 📦
Utførelsessted
NUTS-region: Oslo og Viken 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Forsyningsenhet
Navn på tildelende myndighet: Flytoget AS
Postadresse: Jernbanetorget 1, Banebygget
Postnummer: 0101
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/200525985.aspx 🌏
E-post: age.pedersen@flytoget.no 📧
Telefon: +47 23159000 📞
URL for dokumenter: https://permalink.mercell.com/200525985.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/200525985.aspx 🌏

Referanse
Datoer
Sendt dato: 2023-03-30 📅
Innleveringsfrist: 2023-05-05 📅
Publiseringsdato: 2023-04-04 📅
Startdato: 2023-06-26 📅
Sluttdato: 2028-01-31 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 067-199807
OJ-S-utgave: 67

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The purpose of the procurement is to cover the Airport Express Train's [Flytogets] need for one partner that delivers maintenance of Flytoget's existing IT solutions, as well as resources for new development to a moderate extent.
Existing and new applications will run on the Contracting Authority's cloud solution, operated by the operations provider or "on-premise" at the operations provider's premises. See the "Overview" tab of the maintenance agreement in Annex 1.
Estimert totalverdi: 63 000 000 NOK 💰
Kort beskrivelse:
Duration of the Contract.
The duration of the agreement is until 31.01.2028, with an option for extension.
Placement of the applications
The applications are located at the premises of and operated by the contracting authority's operations provider. The tenderer will be granted access to the applications so that the tenderer can make the necessary changes and adaptations to ensure contractual delivery.
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The development and test environment is located at the operating provider's premises. Source code is stored in Git repositories, in Azure Devops and Bitbucket. Eventually, all code will be stored in GitLab.
Monitoring and application logs
The tenderer will be granted access to monitoring tools and application logs at the operations provider. Setup and adaptations are carried out in cooperation with the operations provider.
User support
The tenderer must assume the role of 2nd and 3rd line support for the applications. The contracting authority's operations provider is the 1st line support and Single Point of Contact (SPOC).
The tenderer must provide support all days of the year (24/7) for the Flytoget mobile app. For other applications, the tenderer must provide support during office hours (08:00-16:00).
Error correction
The tenderer will be responsible for monitoring the applications, debugging, correcting errors and maintaining the applications, including its interaction with other software, so that the applications function properly.
New versions
The tenderer will be responsible for ensuring that the solutions are of good quality by updating to new versions and updating frameworks and 3rd party components as needed, ensuring that the applications have good security, and complying with external requirements.
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Further development
The tenderer must assist the contracting authority in further developing the applications, either per the suggestion of the tenderer or the contracting authority.
The assistance consists of the development, testing and implementation of the application under the management of the contracting authority.
The applications will be further developed with the customer perspective and user experience as key drivers. The applications must meet information security and privacy requirements.
The solutions should be easy to modify and facilitate future needs for data sharing, automation, reuse and interoperability.
The target picture
The contracting authority is constantly working to improve its IT solutions, both technically and functionally. The contracting authority will therefore require assistance in developing future technical and functional requirements for the various applications. Going forward, we want the solutions to be developed with secure DevOps (DevSecOps) and with microservices, where there are currently different degrees of deployment automation and web server architecture.
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From a functional perspective, it may become necessary to provide better information to the contracting authority about tickets or train delays in the mobile application. The contracting authority may then require assistance in developing functionality, such as push notifications. Another example would be to improve the search function on the website using search engine optimisation (SEO).
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From a technical perspective, it may become necessary to increase the security of the website. For example, the contracting authority may require assistance in migrating to HTTPS and assistance with SSL certificates and configuring these for the website. It may also be necessary for the mobile application to support a new framework. The contracting authority may then require assistance upgrading to a new framework. In addition, there will be an option to take over the maintenance responsibility for applications that are developed for the extended concession.
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The applications that are currently planned are iFlytoget 2.0, which will replace iFlytoget. This is an iOS-based application used by train conductors and train staff. IFlytoget 2.0 will include creating an iOS application with a frontend, a CMS, one or more backend system(s), and a document management system. This is currently being planned and the target picture may therefore be updated during the procurement process.
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Estimert verdi eksklusive mva: 63 000 000 NOK 💰
Beskrivelse av opsjoner:
The tenderer will be responsible for managing Flytoget's ten applications (the applications), wherein four of the applications are options for takeover.
Option to develop the iFlytoget 2.0 application
The duration of the agreement is until 31.01.2028, with an option for extension.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
1. Tenderers must be able to provide a certificate of payment of taxes and VAT. The certificate must not be older than six months from the tender deadline.
2. Tenderers must be a legally established company. If the company registration certificate is available in public databases, the submission of a tender is confirmation that it is correct. If a company registration certificate is not available in databases that Flytoget has open electronic access to, it must be enclosed.
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3. Tenderers must have good conduct and will be assessed against the rejection rules in the Utilities Regulations § 20-2 (2) and (3). If a tenderer can be connected to conditions in § 20- (2) and (3) in the last five years, documentation shall be presented on the actual conditions, the legal process, the involved persons and entities, as well as the subsequent internal process and corrective measures.
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4. Tenderers cannot be involved in debt negotiations, or in any way be subject to public supervision.
5. Flytoget requires that none of the circumstances described in the reasons for rejection in ESPD clause C "Reasons concerning insolvency, conflict of interests or occupational omissions" apply to the tenderer and that the company accepts and complies with the requirements of the attached document "Ethical requirements for the tenderer".
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6. Tenderers must accept Flytoget's attached tenderer confidentiality statement.
Økonomisk og finansiell stilling:
Tenderers must have sufficient economic and financial capacity to complete the contract.
Documentation requirement (No documents should be attached to the tender offer):
Most recent annual accounts with the auditor´s comments. Flytoget will obtain this information itself if the company is registered in Norway. If the documentation is not openly available to Flytoget, the tenderer must be able to provide it.
-Bankruptcy rating low (A1-A3) or moderate (B1-B3) at Proff Forvalt (www.forvalt.no), both in the short and long term. Flytoget will obtain documentation on the bankruptcy rating if the Tenderer is a company that is registered in Norway. If the documentation is not openly available to Flytoget, the tenderer must be able to provide it.
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Tenderers who do not fulfil the financial capacity requirement can use other companies, e.g. by providing a fulfilment guarantee from a parent company. Note that in such an event documentation showing that the other company fulfils the qualification requirement and that the company confirms that they will make the necessary resources available to the tenderer. Here, Flytoget will require joint and several liability in accordance with section 12-5(4) of the Utilities Regulations. The company on which the tenderer relies in order to become qualified must also submit a separate ESPD form. (may need to meet the requirements in 5.1)
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If a tenderer has any valid reasons for not being able to provide the documentation requested by the Flytoget, the tenderer may prove its financial position with any other document that is acceptable to Flytoget. If a tenderer has such valid reasons, he may contact Flytoget in writing in order to clarify which other documentation is acceptable.
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5.3 The tenderer´s technical and professional qualifications
Minste nivå(er) av standarder:
Bankruptcy rating low or moderate. See the description in the tender documentation (KGL) - Contest Rules
Teknisk og faglig kapasitet:
Requirement 1: Relevant experience from equivalent assignments
Requirement 2: Capacity and professional qualifications to execute the assignment
Requirement 3: Management system for information security
Minste nivå(er) av standarder: See the description in the tender documentation (KGL) - Contest Rules

Prosedyre
Rettslig grunnlag: 32014L0025
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 4 måneder

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 965694404
Kontakt
Kontaktpunkt: Åge Pedersen
Adresse til kjøperprofilen: http://www.flytoget.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/200525985.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo tingrett
Poststed: Oslo
Land: Norge 🇳🇴
Kilde: OJS 2023/S 067-199807 (2023-03-30)
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