The Ministry of Foreign Affairs (Foreign Ministry) c/o the Section for Consular Affairs and the Immigration Field (SKU) has two regional agreements with an external service provider VFS Global (VFS), on receipt of applications for visas and residence permits. Currently 87 VFS application centres in 48 countries receive visa and residence applications on behalf of the Norway. Norwegian foreign stations are obliged to carry out inspections of the application centres at least once every ninth month for all receptions in their district. The procurement is for assistance from an external third party to carry out inspections and control the fulfilment of contracts to VFS. The assignment is a supplement that can contribute to further developing the follow-up of VFS and foreign stations. SKU is now holding a tender contest for a contract for assistance with inspections in the period 2026-2028. The assignment comprises three main activities in total: I. Tenderers shall undertake a mapping of response time and quality in responses of enquiries from the public to the service provider ́s call centres. The aim is to clarify whether service providers comply with response time requirements and whether the call centres have sufficient competence to provide guidance and to provide correct information to the public. Furthermore, the tenderer shall propose improvement measures if shortcomings are discovered for the guidance provided by the call centres. The mapping of the call centres and the report for this part of the assignment will be delivered by 1 November 2026. II. During the contract period the tenderer shall carry out 40 inspections on behalf of the Ministry of Foreign Affairs. The Contracting Authority decides which locations shall be inspected. III. During the contract period the tenderer shall carry out a total of 12 mystery client investigations at various application centres. The Contracting Authority decides which application centres shall be visited. The assignment ́s length is from the date the contract is signed up to and including 01.12.2028. All deliveries shall be completed by 15.11.2028. See annex 1 of the contract for further details on the delivery.
Frist
Fristen for mottak av tilbud var 2026-03-19.
Anskaffelsen ble publisert 2026-02-12.
Kunngjøring av konkurranse (2026-02-12) Gjenstand Anskaffelsens omfang
Tittel: Consultancy services - Special audits, inspections and inspections of external service providers.
Referansenummer: 26/03945
Kort beskrivelse:
“The Ministry of Foreign Affairs (Foreign Ministry) c/o the Section for Consular Affairs and the Immigration Field (SKU) has two regional agreements with an...”
Kort beskrivelse
The Ministry of Foreign Affairs (Foreign Ministry) c/o the Section for Consular Affairs and the Immigration Field (SKU) has two regional agreements with an external service provider VFS Global (VFS), on receipt of applications for visas and residence permits.
Currently 87 VFS application centres in 48 countries receive visa and residence applications on behalf of the Norway. Norwegian foreign stations are obliged to carry out inspections of the application centres at least once every ninth month for all receptions in their district.
The procurement is for assistance from an external third party to carry out inspections and control the fulfilment of contracts to VFS. The assignment is a supplement that can contribute to further developing the follow-up of VFS and foreign stations. SKU is now holding a tender contest for a contract for assistance with inspections in the period 2026-2028.
The assignment comprises three main activities in total:
I. Tenderers shall undertake a mapping of response time and quality in responses of enquiries from the public to the service provider ́s call centres. The aim is to clarify whether
service providers comply with response time requirements and whether the call centres have sufficient
competence to provide guidance and to provide correct information to the public. Furthermore, the tenderer shall propose improvement measures if shortcomings are discovered for the guidance provided by the call centres. The mapping of the call centres and the report for this part of the assignment will be delivered by 1 November 2026.
II. During the contract period the tenderer shall carry out 40 inspections on behalf of the Ministry of Foreign Affairs. The Contracting Authority decides which locations shall be inspected.
III. During the contract period the tenderer shall carry out a total of 12 mystery client investigations at various application centres. The Contracting Authority decides which application centres shall be visited.
The assignment ́s length is from the date the contract is signed up to and including 01.12.2028. All deliveries shall be completed by 15.11.2028.
See annex 1 of the contract for further details on the delivery.
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Kontrakttype: Tjenester
Produkter/tjenester: Revisjonsvirksomhet📦
Estimert verdi eksklusive mva: 5 000 000 NOK 💰
Beskrivelse
Beskrivelse av anskaffelsen:
“The Ministry of Foreign Affairs (Foreign Ministry) c/o the Section for Consular Affairs and the Immigration Field (SKU) has two regional agreements with an...”
Beskrivelse av anskaffelsen
The Ministry of Foreign Affairs (Foreign Ministry) c/o the Section for Consular Affairs and the Immigration Field (SKU) has two regional agreements with an external service provider VFS Global (VFS), on receipt of applications for visas and residence permits.
Currently 87 VFS application centres in 48 countries receive visa and residence applications on behalf of the Norway. Norwegian foreign stations are obliged to carry out inspections of the application centres at least once every ninth month for all receptions in their district.
The procurement is for assistance from an external third party to carry out inspections and control the fulfilment of contracts to VFS. The assignment is a supplement that can contribute to further developing the follow-up of VFS and foreign stations. SKU is now holding a tender contest for a contract for assistance with inspections in the period 2026-2028.
The assignment comprises three main activities in total:
I. Tenderers shall undertake a mapping of response time and quality in responses of enquiries from the public to the service provider ́s call centres. The aim is to clarify whether
service providers comply with response time requirements and whether the call centres have sufficient
competence to provide guidance and to provide correct information to the public. Furthermore, the tenderer shall propose improvement measures if shortcomings are discovered for the guidance provided by the call centres. The mapping of the call centres and the report for this part of the assignment will be delivered by 1 November 2026.
II. During the contract period the tenderer shall carry out 40 inspections on behalf of the Ministry of Foreign Affairs. The Contracting Authority decides which locations shall be inspected.
III. During the contract period the tenderer shall carry out a total of 12 mystery client investigations at various application centres. The Contracting Authority decides which application centres shall be visited.
The assignment ́s length is from the date the contract is signed up to and including 01.12.2028. All deliveries shall be completed by 15.11.2028.
See annex 1 of the contract for further details on the delivery.
Prosedyre Prosedyretype
Åpen anbudskonkurranse ✅ Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2026-03-19 11:00:00 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 24
Juridisk, økonomisk, finansiell og teknisk informasjon Vilkår for deltakelse
Liste og kort beskrivelse av regler og kriterier:
“Qualification requirement:
The tenderer shall be a legally established company.
Documentation requirement:
Norwegian companies: Company Registration...”
Liste og kort beskrivelse av regler og kriterier
Qualification requirement:
The tenderer shall be a legally established company.
Documentation requirement:
Norwegian companies: Company Registration Certificate or printout from the Register of Business Units for non-registration obliged individual companies.
Foreign companies: Confirmation that the company is registered in a trade or business register as prescribed by the law of the country where the company is established. The confirmation can be submitted in writing or with reference to BRIS.
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Liste og kort beskrivelse av regler og kriterier:
“Qualification requirement: Tenderers shall have sufficient economic and financial capacity to fulfil the contract. Creditworthiness with no requirement for...”
Liste og kort beskrivelse av regler og kriterier
Qualification requirement: Tenderers shall have sufficient economic and financial capacity to fulfil the contract. Creditworthiness with no requirement for guarantees will be adequate.
Documentation requirement:
A credit rating with key figures from a certified credit rating company or other form of documentation to demonstrate that the requirement has been met.
The credit rating shall include the credit rating degree (rating) of the tenderer - typically indicated by a rating code or brief text. The assessment shall include, or be attached, an explanation on the rating code/scale of possible rating codes.
The assessment should be based on the last annual accounts.
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Liste og kort beskrivelse av regler og kriterier:
“Qualification requirement:
Tenderers shall have experience with assignments that have included qualitative evaluations and special audits.
Documentation...”
Liste og kort beskrivelse av regler og kriterier
Qualification requirement:
Tenderers shall have experience with assignments that have included qualitative evaluations and special audits.
Documentation requirement:
Description of up to three of the tenderer's most relevant contracts in the last three years. The descriptions must also include the contract value, date and name of the recipient (if possible).
Utfyllende informasjon Klageinstans
Navn: Oslo District Court
Nasjonalt registreringsnummer: 926 725 939
Postadresse: Postboks 2106 Vika
Postnummer: 0125
Poststed: Oslo
Region: Oslo🏙️
Land: Norge 🇳🇴
E-post: oslo.tingrett@domstol.no📧
Telefon: +47 22035200📞 Klageprosedyre
Presis informasjon om frister for klageprosedyrer:
“In accordance with the law.” Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Elektronisk betaling vil bli brukt
Kilde: OJS 2026/S 031-105658 (2026-02-12)