The procurement shall cover the need for long-term cooperation on user support. Main: Support Receive and follow-up enquiries from the users of waste declaring. Most of the services will be assistance with logging on and other administrative services, such as assisting with giving authorisations. Waste questions will be forwarded to user support with waste competence. Process improvement of user support Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved. Contributions to product development. Assistance to the Norwegian Environment Agency ́s product team on improvement of the technical system, systems for automated user support/self-help in order to reduce the users ́needs for assistance. Other assistance related to the declaring system if needed. The contract is planned to be signed 1 July. The assistance is proposed 15 August.
Frist
Fristen for mottak av tilbud var 2025-06-12.
Anskaffelsen ble publisert 2025-04-29.
Kunngjøring av konkurranse (2025-04-29) Gjenstand Anskaffelsens omfang
Tittel: User support for declaring waste - main contract
Referansenummer: 2025/10890
Kort beskrivelse:
“The procurement shall cover the need for long-term cooperation on user support.
Main:
Support
Receive and follow-up enquiries from the users of waste...”
Kort beskrivelse
The procurement shall cover the need for long-term cooperation on user support.
Main:
Support
Receive and follow-up enquiries from the users of waste declaring. Most of the services will be assistance with logging on and other administrative services, such as assisting with giving authorisations. Waste questions will be forwarded to user support with waste competence.
Process improvement of user support
Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved.
Contributions to product development.
Assistance to the Norwegian Environment Agency ́s product team on improvement of the technical system, systems for automated user support/self-help in order to reduce the users ́needs for assistance.
Other assistance related to the declaring system if needed.
The contract is planned to be signed 1 July. The assistance is proposed 15 August.
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Kontrakttype: Tjenester
Produkter/tjenester: Support- og konsulentvirksomhet i forbindelse med edb📦
Estimert verdi eksklusive mva: 14 000 000 NOK 💰
Beskrivelse
Beskrivelse av anskaffelsen:
“The procurement shall cover the need for long-term cooperation on user support.
Main:
Support
Receive and follow-up enquiries from the users of waste...”
Beskrivelse av anskaffelsen
The procurement shall cover the need for long-term cooperation on user support.
Main:
Support
Receive and follow-up enquiries from the users of waste declaring. Most of the services will be assistance with logging on and other administrative services, such as assisting with giving authorisations. Waste questions will be forwarded to user support with waste competence.
Process improvement of user support
Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved.
Contributions to product development.
Assistance to the Norwegian Environment Agency ́s product team on improvement of the technical system, systems for automated user support/self-help in order to reduce the users ́needs for assistance.
Other assistance related to the declaring system if needed.
The contract is planned to be signed 1 July. The assistance is proposed 15 August.
Prosedyre Prosedyretype
Åpen anbudskonkurranse ✅ Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2025-06-12 12:00:00 📅
Vilkår for åpning av tilbud: 2025-06-12 13:00:00 📅
Vilkår for åpning av tilbud (sted): The Norwegian Environment Agency
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 54
Juridisk, økonomisk, finansiell og teknisk informasjon Vilkår for deltakelse
Liste og kort beskrivelse av regler og kriterier:
“Tenderers shall have a quality assurance system that is adapted to the delivery ́s complexity, risk and aim.: A description of procedures for quality...”
Liste og kort beskrivelse av regler og kriterier
Tenderers shall have a quality assurance system that is adapted to the delivery ́s complexity, risk and aim.: A description of procedures for quality assurance and documentation of deviations and otherwise how the tenderer works to ensure good user support.
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Liste og kort beskrivelse av regler og kriterier:
“Tenderers shall have experience from comparable contracts with user support for applications.: Description of up to 3 of the tenderer's most relevant...”
Liste og kort beskrivelse av regler og kriterier
Tenderers shall have experience from comparable contracts with user support for applications.: Description of up to 3 of the tenderer's most relevant contracts in the course of the last 3 years. The description must include a statement of the contract ́s value, date and recipient (preferably the name, telephone number and e-mail address). It is the tenderer ́s responsibility to document relevance through the description.
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Liste og kort beskrivelse av regler og kriterier:
“Tenderers shall have sufficient implementation ability and capacity.: Description of the tenderer's average annual workforce. Confirmation and description...”
Liste og kort beskrivelse av regler og kriterier
Tenderers shall have sufficient implementation ability and capacity.: Description of the tenderer's average annual workforce. Confirmation and description of how the tenderer, with their approach and capacity, shall meet the delivery requirements described in the annex; Requirement Specifications
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Liste og kort beskrivelse av regler og kriterier:
“Norwegian tenderers must have their affairs in order with respect to the payment of tax, employer contribution and value added tax (VAT).: Tax certificate,...”
Liste og kort beskrivelse av regler og kriterier
Norwegian tenderers must have their affairs in order with respect to the payment of tax, employer contribution and value added tax (VAT).: Tax certificate, not older than six months.
Vis mer Vilkår knyttet til kontrakten
Vilkår for kontraktoppfyllelse:
“See the tender documentation”