Sales Support

Norsk Tipping

The procurement consists of two (2) delivery areas. Delivery area 1: In-store sales services Norsk Tipping would like to enter into a framework agreement with one in-store sales service provider. The services shall function as a supplement to the company's own sales managers who operate out in-store. The tenderer shall contribute to following-up Norsk Tipping ́s dealers so that they can provide the best possible service. This includes sales services and shop activities, including implementation and follow-up of store concepts, product launches and other related activities. The assignment is for follow-up of dealers throughout the Norway. The services are required to be carried out by the tenderer ́s own employees or employees at sub-suppliers in order to ensure continuity and quality. Delivery area 2: Telephone follow-up: Norsk Tipping plans to enter into a framework agreement with one tenderer for following up telephone calls for the distribution of the company ́s game products. Telephone follow-up is used as a strategic tool to support dealers in achieving the best possible effect of planned activities and campaigns. Please note that Norsk Tipping ́s games are subject to the Ministry of Culture ́s authority and that changes in regulatory conditions can affect the contract ́s execution.

Frist

Fristen for mottak av tilbud var 2026-01-20. Anskaffelsen ble publisert 2025-12-17.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2025-12-17 Kunngjøring av konkurranse
2026-02-18 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2025-12-17)
Gjenstand
Anskaffelsens omfang
Tittel: Sales Support
Referansenummer: 2293
Kort beskrivelse:
The procurement consists of two (2) delivery areas. Delivery area 1: In-store sales services Norsk Tipping would like to enter into a framework agreement with one in-store sales service provider. The services shall function as a supplement to the company's own sales managers who operate out in-store. The tenderer shall contribute to following-up Norsk Tipping ́s dealers so that they can provide the best possible service. This includes sales services and shop activities, including implementation and follow-up of store concepts, product launches and other related activities. The assignment is for follow-up of dealers throughout the Norway. The services are required to be carried out by the tenderer ́s own employees or employees at sub-suppliers in order to ensure continuity and quality. Delivery area 2: Telephone follow-up: Norsk Tipping plans to enter into a framework agreement with one tenderer for following up telephone calls for the distribution of the company ́s game products. Telephone follow-up is used as a strategic tool to support dealers in achieving the best possible effect of planned activities and campaigns. Please note that Norsk Tipping ́s games are subject to the Ministry of Culture ́s authority and that changes in regulatory conditions can affect the contract ́s execution.
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Kontrakttype: Tjenester
Produkter/tjenester: Forretningstjenester: lov, reklame, rådgiving, ansettelse, trykking og sikkerhet 📦
Estimert verdi eksklusive mva: 4 000 000 NOK 💰
Informasjon om delkontrakter
Denne kontrakten er delt opp i delkontrakter
Maksimalt antall delkontrakter som kan tildeles én tilbyder: 2
Tilbud kan leveres for et maksimalt antall delkontrakter: 2

1️⃣
Intern identifikator: 3108
Beskrivelse av anskaffelsen:
Delivery area 1: In-store sales services Norsk Tipping would like to enter into a framework agreement with one in-store sales service provider. The services shall function as a supplement to the company's own sales managers who operate out in-store. The tenderer shall contribute to following-up Norsk Tipping ́s dealers so that they can provide the best possible service. This includes sales services and shop activities, including implementation and follow-up of store concepts, product launches and other related activities. The assignment is for follow-up of dealers throughout the Norway. The services are required to be carried out by the tenderer ́s own employees or employees at sub-suppliers in order to ensure continuity and quality.
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Tilleggsprodukter/-tjenester: Land: Norge 🇳🇴
Utførelsessted: Innlandet 🏙️
Varighet
Startdato: 2026-02-18 📅
Sluttdato: 2029-02-17 📅
Beskrivelse
Maksimalt antall fornyelser: 1
Annen informasjon om fornyelser:
One year. An extension for one (1) year with an end date 17.02.2030.
Tildelingskriterier
Kvalitetskriterium (navn): Climate and environment
Kvalitetskriterium (vekting): 30
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 40
Pris
Pris (vekting): 30
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0001

2️⃣
Intern identifikator: 3109
Beskrivelse av anskaffelsen:
Delivery area 2: Telephone follow-up Norsk Tipping uses follow-up via telephone as a tool to assist the company ́s dealers to achieve the optimum effect of activities and execution. Examples of assignments (the list is not comprehensive): 1. Follow-up of product launches/changes, check knowledge at the dealer, ensure that the correct coupons/weights and accessories are available. 2. Follow-up and ensure that relevant Flax weights are activated and available for sale in accordance with the planogram. 3. Follow-up of market campaigns, check if the correct posters and other materials are in place 4. Follow-up of sales competitions 5. Mapping the training needs of the dealer ́s employees Delivery area 2: Telephone follow-up is exempt from environmental requirements, c.f. justification chapter 4 in the tender documentation. The award criteria are "Kvalitet" 60%, and "Pris" 40%, ref. chapter 4 in the tender documentation.
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Tittel
Identifikasjonsnummer for delkontrakt: LOT-0002

Prosedyre
Prosedyretype
Åpen anbudskonkurranse
Rettslig grunnlag: Direktiv 2014/24/EU
Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2026-01-20 09:00:00.000 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: engelsk 🗣️
norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 2 måneder
Informasjon om en rammeavtale eller en dynamisk innkjøpsordning
Rammeavtale med flere leverandører
Maksimalt antall deltakere: 1
Anbudsvilkår
Elektronisk fakturering: Påkrevd
Elektronisk bestilling vil bli brukt
Elektronisk betaling vil bli brukt
Tildelingskriterier
Vekttype: Vekting (prosent, eksakt)
Anbudsvilkår
Kontrakten har gjennomføringsvilkår

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Utvalgskriterium: Gjennomsnittlig årlig bemanning
Liste og kort beskrivelse av regler og kriterier:
Technical and professional qualifications - Implementation ability and capacity - manpower: Requirements: Tenderers shall have sufficient implementation ability and capacity within the requested areas. If a tenderer will use the capacity of sub-suppliers (supporting companies) to fulfil the requirements of the tenderer ́s technical and professional qualifications, documentation must be enclosed for each sub-supplier in accordance with the documentation requirement below. The requirement applies regardless of the legal connection between the tenderer and sub-supplier(s). This also means that a group company that will use other companies in the group, for each supporting company, shall enclose documentation in accordance with the documentation requirement below. Documentation requirements: Documentation requirement: Overview of the tenderer's total manpower as well as capacity for all types of roles that the company has at its disposal within the requested areas (the overview shall show manpower/capacity per role). A statement of the tenderer's average workforce in the last 3 years and for the implements, machines, tools, materials or technical equipment that the tenderer can use for fulfilment of the contract/assignment. If a tenderer will use the capacity of sub-suppliers (supporting companies) to fulfil the requirements of the tenderer's implementation ability and capacity, a signed commitment statement shall be enclosed for each sub-supplier (supporting company) by completing the attached document "Commitment Statement". The declaration of commitment shall include the following information: * Name of the tenderer who will rely on sub-suppliers (supporting business) * Sub-supplier (supporting business) *Name * Organisation number * Description of the organisation * Company Form * Ownership structure * Manager * Mobile No. General Manager * E-mail address, Managing Director * Description of the estimated contribution (percentage of the total volume) that sub-suppliers shall submit in connection with the contract. * Description of which deliveries/services sub-providers shall be responsible for in connection with the contract. * A description of how the co-operation relationship between the tenderer and sub-suppliers (supporting business) is based and organised, and whether it involves long-term co-operation relation and any indication of the time aspect of the relationship.
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Utvalgskriterium: Tiltak for miljøstyring
Liste og kort beskrivelse av regler og kriterier:
Environmental management system: Requirements: Tenderers shall have a satisfactory and well-functioning environmental management system. The environmental management system must cover all processes that are relevant for this contract Delivery area 1 - In-store sales services. Documentation requirements: Documentation requirement: To document this, a description shall be enclosed of the tenderer's environmental management system (policy, procedures and guidelines), or enclose an ISO 14001 certificate or Environmental Lighthouse certification.
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Utvalgskriterium: Andre økonomiske eller finansielle krav
Liste og kort beskrivelse av regler og kriterier:
The tenderer's economic and financial capacity: Requirements: Tenderers shall have satisfactory finances. Documentation requirements: Documentation requirement: * Income statement and balance with notes, as well as annual report and auditor's report for recent years. In addition a cash flow statement is required for the companies that are obliged to set this up. * Credit evaluation/rating, not older than 6 months from the tender deadline. * If it is more than 6 months since the balance sheet for the last annual accounts, the sub-year accounts must be enclosed. * Any other information of relevance to the company's fiscal figures. If a tenderer, for a justifiable reason, cannot present the documentation that Norsk Tipping has requested, he can prove his economic and financial style with any other document that the contracting authority can accept. If the tenderer has such a justifiable reason, he may contact Norsk Tipping in writing in order to clarify which other documentation is acceptable. If a tenderer will use the capacity of sub-suppliers (supporting companies) to fulfil the requirements of the tenderer's economic and financial capacity, a signed commitment statement must be enclosed with the attached document "Commitment Statement". The declaration of commitment shall include the following information: * Name of the tenderer who will rely on sub-suppliers (supporting business) * Sub-supplier (supporting business) *Name * Organisation number * Description of the organisation * Company Form * Ownership structure * Manager * Mobile No. General Manager * E-mail address, Managing Director * Description of the estimated contribution (percentage of the total volume) that sub-suppliers shall submit in connection with the contract. * Description of which deliveries/services sub-providers shall be responsible for in connection with the contract. * A description of how the co-operation relationship between the tenderer and sub-suppliers (supporting business) is based and organised, and whether it involves long-term co-operation relation and any indication of the time aspect of the relationship.
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Utvalgskriterium: Innmelding i handelsregister
Liste og kort beskrivelse av regler og kriterier:
Registration: Requirements: The tenderer shall be a legally established company. Documentation requirements: Documentation requirement: * Norwegian companies: Company Registration Certificate * Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the company is established. If a tenderer has documented a company registration certificate via e-Certificate, documentation in pdf/equivalent must not be enclosed.
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Utvalgskriterium: Attester fra uavhengige organer om kvalitetsstandarder
Liste og kort beskrivelse av regler og kriterier:
Quality Assurance System: Requirements: Tenderers shall have a satisfactory and well-functioning quality assurance system.  The quality system must cover all processes that are relevant for this contract. Documentation requirements: Documentation requirement: To document this, a description shall be enclosed of the tenderer's quality system (policy, procedures and guidelines), or enclose an ISO 9001 certificate (if other standards allow them to be given, they must not be written accordingly).
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Tax Certificate: Requirements: Tenderers shall have their tax and VAT payments in order. Documentation requirements: Documentation requirement: * Norwegian companies: Tax certificate for tax and VAT. The tax and VAT certificate is delivered by the Norwegian Tax Administration and can be ordered via Altinn. * Foreign companies: Must provide certificates from equivalent authorities to the Norwegian ones. If their authorities do not issue such documents, the tenderer shall enclose a declaration stating that taxes and VAT have been paid. The declaration shall be confirmed and signed by the company's financial manager and auditor. The documents must be presented before the tender deadline and must not be older than 6 months from the tender deadline. If a tenderer has documented a tax certificate via e-Certificate, documentation in pdf/equivalent must not be enclosed.
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Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: N/A
Vilkår knyttet til kontrakten
Vilkår for kontraktoppfyllelse: N/A
Vilkår for deltakelse
Utestengelsesgrunn:
Akkord med kreditorer
Avtaler med andre økonomiske aktører som har til formål å vri konkurransen
Barnearbeid og andre former for menneskehandel
+ 23 til
Bedrageri
Brudd på forpliktelser fastsatt i nasjonale utelukkelsesgrunner
Brudd på forpliktelser på arbeidsrettens område
Brudd på forpliktelser på miljørettens område
Brudd på forpliktelser på sosialrettens område
Brudd på plikt til å betale skatter
Brudd på plikt til å betale trygdeavgifter
Brudd på yrkesetiske regler innen forsvarsanskaffelser
Deltakelse i en kriminell organisasjon
Direkte eller indirekte deltakelse i forberedelsen av denne anskaffelsen
Eiendeler under administrasjon av bobestyrer
Forretningsvirksomheten er suspendert
Grov yrkesfeil
Hvitvasking eller terrorfinansiering
Insolvens
Interessekonflikt på grunn av deltakelse i anskaffelsesprosedyren
Konkurs
Korrupsjon
Manglende pålitelighet som utgjør risiko for nasjonal sikkerhet
Terrorhandlinger eller handlinger knyttet til terrorvirksomhet
Tidlig oppsigelse, erstatning eller andre tilsvarende sanksjoner
Tilsvarende situasjon som konkurs, insolvens eller akkord etter nasjonal rett
Uriktige opplysninger, tilbakeholdt informasjon, manglende evne til å fremlegge nødvendige dokumenter, eller å ha skaffet seg fortrolige opplysninger om denne anskaffelsesprosedyren
Beskrivelse av utelukkelsesgrunner:
Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
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Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003, p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.
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Is the supplier in a situation where he has been forced debt arrangement? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
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Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on combating organised crime (EUT L 300 of 11.11.2008, p. 42).
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Has the tenderer entered into agreement(s) with other tenderers with the intention of turning the competition?
Is the tenderer aware of breaches of environmental provisions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies,
in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).
at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).
in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies? Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of 5. 1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ́s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1).
Is the tenderer in an insolvency situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
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Is the tenderer aware of breaches of provisions on working conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.
Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
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Has the tenderer: a) given grossly incorrect information with the notification of the information required to verify that there is no basis for rejection, or of the qualification requirements being fulfilled, b) failed to provide such information, c) made reservations immediately to present the supporting documents requested by the contracting authority, or d) improperly affected the contracting authority ́s decision process to acquire confidential information that could give this an unlawful advantage in connection with competition, or negligently has given misleading information that can have a significant influence on decisions on rejection, selection or award?
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Is the tenderer aware of a conflict of interest as stated in national law, the relevant notice or procurement documents?
Has the tenderer or an entity associated with the supplier advised the contracting authority or in another way been involved in the planning of the competition?
Has the tenderer committed serious errors in professional practice? If relevant, see the definitions in national law, the relevant notice or procurement documents.
Has the tenderer committed significant breaches of contract in connection with the fulfilment of a previous public contract, a previous contract with a public contracting authority or a previous concession contract, where the breach has led to the cancellation of the contract, compensation or other similar sanctions?
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Is the tenderer aware of breaches of provisions on social conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.
Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in?
Has the tenderer not fulfilled all of his tax and duty obligations in both the country where he is established and in the contracting authority's member state, if this is a different country than what he is established in?
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies,
in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.
have been legally convicted of offences regarding professional behaviour in defence procurements?
Is the tenderer assessed to lack reliability that is necessary to exclude the risk of national security?
The contracting authority shall state that in Norway there are national rejection reasons. These shall be described in the procurement documents. Tenderers must respond to whether they are in one or more of the situations described in the national rejection reasons.
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Oppdragsgiver
Navn og adresser
Navn: Norsk Tipping
Nasjonalt registreringsnummer: 925836613
Postadresse: Postboks 4414
Postnummer: 2325
Poststed: Hamar
Region: Innlandet 🏙️
Land: Norge 🇳🇴
Kontaktpunkt: Inger Hege Skjærstad
E-post: inger-hege.skjarstad@norsk-tipping.no 📧
Telefon: +47 90974660 📞
URL: https://www.norsk-tipping.no 🌏
Adresse til kjøperprofilen: https://www.norsk-tipping.no 🌏
Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Alminnelige offentlige tjenester
Kommunikasjon
Deltakelses-URL: https://app.artifik.no/procurements/2293 🌏
Navn: e-Tendering
Tilgang til konkurransegrunnlaget er begrenset
Elektronisk innsending: Påkrevd
Startdato: 2026-02-18 📅
Sluttdato: 2029-02-17 📅

Utfyllende informasjon
Klageinstans
Navn: Hedmarken og Østerdal tingrett
Nasjonalt registreringsnummer: 935364892
Postadresse: Postboks 4450
Postnummer: 2326
Poststed: Hamar
Region: Innlandet 🏙️
Land: Norge 🇳🇴
E-post: toinpost@domstol.no 📧
Telefon: +47 62550650 📞
URL: https://www.domstol.no/no/domstoler/tingrett/hedmarken-og-osterdal-tingrett/ 🌏
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Samme som: Navn og adresser
Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Kilde: OJS 2025/S 244-841601 (2025-12-17)
Kunngjøring om tildeling av kontrakt (2026-02-18)
Gjenstand
Anskaffelsens omfang
Estimert verdi eksklusive mva: 4 000 000 NOK 💰
Totalverdi for anskaffelsen (eksklusive mva): 4 000 000 NOK 💰
Beskrivelse
Tittel: NT-25-0411 - Delivery area 1 - In-store sales services
NT-25-0412- Delivery area 2 - Telephone follow-up

Tildeling av kontrakt

1️⃣
Kontrakt/delkontrakt tildeles
Identifikasjonsnummer for delkontrakt: LOT-0001
Kontraktnummer: 3448
Dato for inngåelse av kontrakten: 2026-02-18 📅
Kontrakten tildeles innenfor en rammeavtale
Informasjon om tilbud
Antall mottatte tilbud via elektroniske midler: 1
Informasjon om kontraktens/delkontraktens verdi (eksklusive mva)
Totalverdi for kontrakten/delkontrakten: 4 000 000 NOK 💰
Anbudsidentifikator: 3505
Identifikator for lot eller gruppe av lot: LOT-0001
Navn og adresse på kontraktør
Navn: Mersalg AS
Nasjonalt registreringsnummer: 972419508
Postadresse: Brøsetvegen 164G
Postnummer: 7069
Poststed: Trondheim
Region: Extra-Regio NUTS 3 🏙️
Land: Norge 🇳🇴
E-post: hans.petter.ronning@mersalg.no 📧
Telefon: +47 41425800 📞
URL: https://www.mersalg.no 🌏
Vinnerens størrelse: Mikro, liten eller mellomstor

2️⃣
Informasjon om manglende tildeling
Ingen tilbud eller forespørsler om deltakelse ble mottatt eller alle ble avvist
Årsaken til at en vinner ikke ble valgt: Ingen tilbud, forespørsler om å delta eller prosjekter ble mottatt
Identifikasjonsnummer for delkontrakt: LOT-0002
Informasjon om tilbud
Antall mottatte tilbud via elektroniske midler: 0
Kilde: OJS 2026/S 035-120222 (2026-02-18)