Framework agreement for the purchase of temporary staff services - cleaning personnel

Oslo kommune v/ Utviklings- og kompetanseetaten

Oslo municipality, c/o the Agency for Improvement and Development, department for purchasing services (hereafter called the Contracting Authority), invites tenderers to an open tender contest for a framework agreement for temporary staff services for cleaning personnel. The aim of the procurement is to ensure access to cleaning personnel in the event of absence, leave of holidays and extraordinary situations where it is necessary to enter with more resources than the municipality can at its disposal at the relevant time.

Frist

Fristen for mottak av tilbud var 2026-01-27. Anskaffelsen ble publisert 2025-12-12.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem?

• Oslo kommune v/ Utviklings- og kompetanseetaten

Hva?

• Rekrutteringstjenester › Formidling av personale, inkludert midlertidig personale

Hvor?

• Oslo og Viken › Oslo

Anskaffelseshistorikk

Dato	Dokument
2025-12-12	Kunngjøring av konkurranse
2026-03-26	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2025-12-12)
Gjenstand
Anskaffelsens omfang
Tittel: Framework agreement for the purchase of temporary staff services - cleaning personnel
Referansenummer: 2582
Kort beskrivelse:

Kontrakttype: Tjenester
Produkter/tjenester: Formidling av personale, inkludert midlertidig personale 📦
Estimert verdi eksklusive mva: 88 000 000 NOK 💰
Beskrivelse
Intern identifikator: 3417
Land: Norge 🇳🇴
Utførelsessted: Oslo 🏙️
Varighet: 24 måneder
Maksimalt antall fornyelser: 2
Annen informasjon om fornyelser:

1 + 1 year. The cooperative purchasing agreement applies for 2 years, planned to start 02.03.2026. The contracting authority has an option to extend the contract for up to 1+1 years on unchanged terms.

Tildelingskriterier
Pris ✅
Pris (vekting): 60
Kvalitetskriterium (navn): Assignment comprehension
Kvalitetskriterium (vekting): 40
Kvalitetskriterium (navn): The contracting authority estimates that the procurement of temporary staff services will have an immaterial climate footprint and an immaterial environmental impact. The procurement concerns work efforts of human resources who shall carry out the assignment, and the nature of the procurement is a business service - recruitment service. Business service is a procurement that, in its nature, has a climate footprint and an environmental impact that is immaterial. Any climate footprint and environmental impact associated with this procurement are beyond what can be seen as the nature of the procurement. The contracting authority will, based on the above, use the exclusion provisions in the procurement regulations § 7-9 fifth paragraph.
Kvalitetskriterium (vekting): 0
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0001

Prosedyre
Prosedyretype
Åpen anbudskonkurranse ✅
Rettslig grunnlag: Direktiv 2014/24/EU
Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2026-01-27 11:00:00.000 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: engelsk 🗣️
norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 3 måneder
Informasjon om en rammeavtale eller en dynamisk innkjøpsordning
Rammeavtale med flere leverandører ✅
Maksimalt antall deltakere: 1
Anbudsvilkår
Elektronisk fakturering: Påkrevd
Elektronisk bestilling vil bli brukt ✅
Elektronisk betaling vil bli brukt ✅
Tildelingskriterier
Vekttype: Vekting (prosent, eksakt)
Anbudsvilkår
Kontrakten har gjennomføringsvilkår ✅

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Utvalgskriterium: Innmelding i handelsregister
Liste og kort beskrivelse av regler og kriterier:

Legally established company: The tenderer shall be a legally established company. Documentation requirements: Norwegian companies: Company Registration Certificate. Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the company is established.

Utvalgskriterium: Innmelding i et relevant fagregister
Liste og kort beskrivelse av regler og kriterier:

Certified manpower company: Tenderers shall be a certified manpower company in accordance with the regulations on public approval by the staffing company by 4 June 2008 no. 541, including alterations. This requirement also applies for any other manpower companies that are used as sub-suppliers. Documentation requirements: Documentation that the tenderer is listed as certified in the Norwegian Labour Inspection Authority ́s overview of certified manpower companies. Documentation can be certification issued by the Norwegian Labour Inspection Authority, printout from a register for manpower companies or a copy of the notification to the Norwegian Labour Inspection Authority, including documentation that the registration requirement is fulfilled. Documentation shall also be provided for any sub-suppliers. The contracting authority reserves the right to conduct searches on the tenderer in the register for staffing companies for confirmation as to whether the tenderer is a certified manpower company by the Norwegian Labour Inspection Authority on its own initiative.

Certified cleaning company: Tenderers shall be certified in the Norwegian Labour Inspection Authority ́s register of cleaning companies, cf. the regulations on public certification of cleaning companies and for the procurement of cleaning services. (FOR-2012-05-08-408), § 6. This requirement also applies for any other manpower companies that are used as sub-suppliers. Documentation requirements: Certification issued by the Norwegian Labour Inspection Authority. Documentation shall also be provided for any sub-suppliers. The contracting authority reserves the right to conduct searches on the tenderer in the cleaning register for confirmation as to whether the tenderer is an approved cleaning company by the Norwegian Labour Inspection Authority on its own initiative.

Utvalgskriterium: Andre økonomiske eller finansielle krav
Liste og kort beskrivelse av regler og kriterier:

Economic and financial capacity: Tenderers must have sufficient economic and financial capacity to be able to fulfil the contract. Documentation requirements: The contracting authority will obtain a credit rating from Experian on its own initiative. The Contracting Authority reserves the right to obtain the company's last Annual Financial Statements including notes, the Board's Annual Reports and Audit Reports, as well as new information of relevance to the company's fiscal figures.

Utvalgskriterium: Referanser på spesifiserte tjenester
Liste og kort beskrivelse av regler og kriterier:

Good experience from comparable assignments.: Tenderers shall have good experience from comparable assignments. Comparable assignments means the delivery of temporary staff services within cleaning personnel with a large number of delivery points. Documentation requirements: Short description of the most important deliveries in the last three years, including information on the name and gender neutral preferred of the contracting authority, the contract ́s value, date of delivery and number of delivery points, as well as a brief description of the assignment ́s content. Tenderers shall fill in Annex 4 - Experience Response Form.

Utvalgskriterium: Gjennomsnittlig årlig bemanning
Liste og kort beskrivelse av regler og kriterier:

Sufficient capacity to fulfil the contract.: Tenderers must have sufficient capacity to fulfil the contract. Documentation requirements: A description of the tenderer's average workforce in the management/administration during the last three years.

Utvalgskriterium: Tiltak for å sikre kvalitet
Liste og kort beskrivelse av regler og kriterier:

Quality assurance system relevant for the content of the contract.: Tenderers shall have a relevant quality assurance system for the content of the contract. Documentation requirements: A description of the tenderer's quality assurance system. This can possibly be documented by a certificate issued by independent bodies as documentation that the tenderer fulfils quality assurance standards, for example ISO 9001:2015.

Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: N/A
Vilkår knyttet til kontrakten
Vilkår for kontraktoppfyllelse: N/A
Vilkår for deltakelse
Utestengelsesgrunn:

Akkord med kreditorer

Avtaler med andre økonomiske aktører som har til formål å vri konkurransen

Barnearbeid og andre former for menneskehandel

+ 23 til

Bedrageri

Brudd på forpliktelser fastsatt i nasjonale utelukkelsesgrunner

Brudd på forpliktelser på arbeidsrettens område

Brudd på forpliktelser på miljørettens område

Brudd på forpliktelser på sosialrettens område

Brudd på plikt til å betale skatter

Brudd på plikt til å betale trygdeavgifter

Brudd på yrkesetiske regler innen forsvarsanskaffelser

Deltakelse i en kriminell organisasjon

Direkte eller indirekte deltakelse i forberedelsen av denne anskaffelsen

Eiendeler under administrasjon av bobestyrer

Forretningsvirksomheten er suspendert

Grov yrkesfeil

Hvitvasking eller terrorfinansiering

Insolvens

Interessekonflikt på grunn av deltakelse i anskaffelsesprosedyren

Konkurs

Korrupsjon

Manglende pålitelighet som utgjør risiko for nasjonal sikkerhet

Terrorhandlinger eller handlinger knyttet til terrorvirksomhet

Tidlig oppsigelse, erstatning eller andre tilsvarende sanksjoner

Tilsvarende situasjon som konkurs, insolvens eller akkord etter nasjonal rett

Uriktige opplysninger, tilbakeholdt informasjon, manglende evne til å fremlegge nødvendige dokumenter, eller å ha skaffet seg fortrolige opplysninger om denne anskaffelsesprosedyren

Beskrivelse av utelukkelsesgrunner:

Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.

Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003, p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.

Is the supplier in a situation where he has been forced debt arrangement? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.

Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on combating organised crime (EUT L 300 of 11.11.2008, p. 42).

Has the tenderer entered into agreement(s) with other tenderers with the intention of turning the competition?

Is the tenderer aware of breaches of environmental provisions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

… in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).

… at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).

… in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies? Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of 5. 1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ́s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1).

Is the tenderer in an insolvency situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.

Is the tenderer aware of breaches of provisions on working conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.

Has the tenderer: a) given grossly incorrect information with the notification of the information required to verify that there is no basis for rejection, or of the qualification requirements being fulfilled, b) failed to provide such information, c) made reservations immediately to present the supporting documents requested by the contracting authority, or d) improperly affected the contracting authority ́s decision process to acquire confidential information that could give this an unlawful advantage in connection with competition, or negligently has given misleading information that can have a significant influence on decisions on rejection, selection or award?

Is the tenderer aware of a conflict of interest as stated in national law, the relevant notice or procurement documents?

Has the tenderer or an entity associated with the supplier advised the contracting authority or in another way been involved in the planning of the competition?

Has the tenderer committed serious errors in professional practice? If relevant, see the definitions in national law, the relevant notice or procurement documents.

Has the tenderer committed significant breaches of contract in connection with the fulfilment of a previous public contract, a previous contract with a public contracting authority or a previous concession contract, where the breach has led to the cancellation of the contract, compensation or other similar sanctions?

Is the tenderer aware of breaches of provisions on social conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in?

Has the tenderer not fulfilled all of his tax and duty obligations in both the country where he is established and in the contracting authority's member state, if this is a different country than what he is established in?

Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies,…

… in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.

… have been legally convicted of offences regarding professional behaviour in defence procurements?

Is the tenderer assessed to lack reliability that is necessary to exclude the risk of national security?

The contracting authority shall state that in Norway there are national rejection reasons. These shall be described in the procurement documents. Tenderers must respond to whether they are in one or more of the situations described in the national rejection reasons.

Oppdragsgiver
Navn og adresser
Navn: Oslo kommune v/ Utviklings- og kompetanseetaten
Nasjonalt registreringsnummer: 971183675
Postadresse: Postboks 6538 Etterstad
Postnummer: 0606
Poststed: Oslo
Region: Oslo 🏙️
Land: Norge 🇳🇴
Kontaktpunkt: Milena Kadic-Zikic
E-post: postmottak@uke.oslo.kommune.no 📧
Telefon: +47 21802180 📞
URL: https://www.oslo.kommune.no/etater-foretak-og-ombud/utviklings-og-kompetanseetaten/ 🌏
Adresse til kjøperprofilen: https://www.oslo.kommune.no/etater-foretak-og-ombud/utviklings-og-kompetanseetaten/ 🌏
Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Alminnelige offentlige tjenester
Kommunikasjon
Deltakelses-URL: https://app.artifik.no/procurements/2582 🌏
Navn: e-Tendering
Tilgang til konkurransegrunnlaget er begrenset
Elektronisk innsending: Påkrevd

Utfyllende informasjon
Klageinstans
Navn: Oslo tingrett
Nasjonalt registreringsnummer: 926725939
Postadresse: Postboks 2106 Vika
Postnummer: 0125
Poststed: Oslo
Region: Oslo 🏙️
Land: Norge 🇳🇴
E-post: oslo.tingrett@domstol.no 📧
Telefon: +47 22035200 📞
URL: https://www.domstol.no/no/domstoler/tingrett/oslo-tingrett/ 🌏
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Samme som: Navn og adresser
Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Kilde: OJS 2025/S 242-836245 (2025-12-12)

Kunngjøring om tildeling av kontrakt (2026-03-26)
Gjenstand
Anskaffelsens omfang
Estimert verdi eksklusive mva: 88 000 000 NOK 💰
Totalverdi for anskaffelsen (eksklusive mva): 132 000 000 NOK 💰
Tildelingskriterier
Kvalitetskriterium (navn): The contracting authority estimates that the procurement of temporary staff services will have an immaterial climate footprint and an immaterial environmental impact. The procurement concerns work efforts of human resources who shall carry out the assignment, and the nature of the procurement is a business service - recruitment service. Business service is a procurement that, in its nature, has a climate footprint and an environmental impact that is immaterial. Any climate footprint and environmental impact associated with this procurement are beyond what can be seen as the nature of the procurement. The contracting authority will, based on the above, use the exclusion provisions in the procurement regulations § 7-9 fifth paragraph.

Tildeling av kontrakt
Kontrakt/delkontrakt tildeles ✅
Identifikasjonsnummer for delkontrakt: LOT-0001
Kontraktnummer: 4381
Dato for inngåelse av kontrakten: 2026-03-23 📅
Kontrakten tildeles innenfor en rammeavtale ✅
Informasjon om tilbud
Antall mottatte tilbud via elektroniske midler: 3
Informasjon om kontraktens/delkontraktens verdi (eksklusive mva)
Totalverdi for kontrakten/delkontrakten: 88 000 000 NOK 💰
Anbudsidentifikator: 3646
Identifikator for lot eller gruppe av lot: LOT-0001
Navn og adresse på kontraktør
Navn: Eterni Norge AS
Nasjonalt registreringsnummer: 996674347
Postadresse: Fjøsangerveien 57
Postnummer: 5054
Poststed: Bergen
Region: Extra-Regio NUTS 3 🏙️
Land: Norge 🇳🇴
E-post: post@eterni.no 📧
Telefon: +47 08462 📞
URL: https://www.eterni.no 🌏
Vinnerens størrelse: Stor
Anbudsidentifikator: 3912
Navn: 4Service Eir Renhold AS
Nasjonalt registreringsnummer: 917719993
Postadresse: Brynsaleèn 4
Postnummer: 0667
Poststed: Oslo
E-post: mette.hagen@4service.no 📧
Telefon: +47 91746646 📞
URL: https://www.eir.no 🌏
Anbudsidentifikator: 4115
Navn: Adecco Norge AS
Nasjonalt registreringsnummer: 935333156
Postadresse: Sjølyst plass 2
Postnummer: 0278
E-post: bjorn.wiik@adecco.no 📧
Telefon: +47 23290000 📞
URL: https://www.adecco.no 🌏
Kilde: OJS 2026/S 061-212425 (2026-03-26)

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