Framework agreement for the purchase of cleaning services

Oslo kommune v/ Utviklings- og kompetanseetaten

The cooperative purchasing agreement for cleaning services shall cover Oslo municipality ́s entities ́need for both regular cleaning and periodic cleaning: Regular cleaning means cleaning that is carried out more often than once a month and with a fixed frequency. - Regular cleaning also includes cleaning related service assignments such as waste treatment, refilling sanitary articles (toilet paper, dry paper, soap etc.) for the operation of infectious absorbent zones, cleaning and maintenance of coffee machines. - Periodic cleaning means assignments that are not carried out regularly or less frequently than regularly, such as scouring, carpet cleaning, maintenance sunshade and polishing floors, more thorough wash-downs such as removal/spring cleaning. Upon request from the orderer, the necessary equipment and consumables shall be provided by the tenderer in connection with both regular and periodic cleaning. The agreement includes cleaning of all of the municipality ́s different entities such as schools, nurseries, sports halls, office buildings, health institutions, as well as other institutions and locations.

Frist

Fristen for mottak av tilbud var 2025-05-21. Anskaffelsen ble publisert 2025-04-10.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem?

• Oslo kommune v/ Utviklings- og kompetanseetaten

Hva?

• Håndklær › Vaskekluter
• Rengjøring › Renholdstjenester for kontor, skole og kontorutstyr
• Rengjøring › Renholdstjenester for lokaler, bygninger og vinduer
• Rengjøringsmidler › Vaskemidler
• Vaskeanlegg › Vaskeutstyr

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2025-04-10	Kunngjøring av konkurranse
2025-07-09	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2025-04-10)
Gjenstand
Anskaffelsens omfang
Tittel: Framework agreement for the purchase of cleaning services
Referansenummer: 24/2017
Kort beskrivelse:

Kontrakttype: Tjenester
Produkter/tjenester: Renholdstjenester for lokaler, bygninger og vinduer 📦
Estimert verdi eksklusive mva: 1 840 000 000 NOK 💰
Andre restriksjoner på utførelsesstedet: Hvor som helst innenfor det aktuelle landet
Beskrivelse
Intern identifikator: 24/2017
Tilleggsprodukter/-tjenester:

Renholds- og boningsartikler 📦

Renholdstjenester for kontor, skole og kontorutstyr 📦

Vaskekluter 📦

+ 2 til

Vaskemidler 📦

Vaskeutstyr 📦

Hovedsted eller utførelsessted: Oslo municipality
Land: Norge 🇳🇴
Varighet: 2 år
Maksimalt antall fornyelser: 2
Annen informasjon om fornyelser:

The cooperative purchasing agreement applies for 2 years from when the contract is signed. The contracting authority has an option to extend the contract for up to 1+1 years on unchanged terms.

Tildelingskriterier
Pris ✅
Pris (vekting): 40
Kvalitetskriterium (navn): Assignment comprehension
Kvalitetskriterium (vekting): 45
Kvalitetskriterium (navn): Certificate of apprenticeship
Kvalitetskriterium (vekting): 15
Kvalitetskriterium (navn): Both climate footprint and environmental impact are considered to be limited in this procurement. The contract is for cleaning assignments and it is not environmental impact for the execution of the service itself. To the degree that cleaning assignments have an environmental impact, it is primarily for material use or transport. Oslo municipality has implemented a standard requirement for the use of zero emission vehicles from 01.01.2025. Transport in the contract will be restricted. The standard transport requirements will take care of the environmental aspect in the cases where there is transport. There are several minimum requirements for climate and environmental considerations in the requirement specification. The requirements are set to achieve both a more environmentally friendly service and several environmentally friendly products, including requirements for Type 1 environmental label or equivalent. As these will be absolute requirements for the tenderers, and other requirements related to climate and the environment (e.g. qualification requirements and contract requirements), our assessment is that the use of these requirements actually contributes to reducing the environmental risk to a greater degree than what can be achieved by setting an award criterion on climate and environment. By setting environmental requirements for the delivery and the tenderer, incentives are given to deliver as binding and environmentally friendly tenders as possible within the framework for this service. This is to ensure the best climate footprint and environmental impact in the procurement, cf. the procurement regulations § 7-9 fourth paragraph, first period.
Kvalitetskriterium (vekting): 0
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000

Prosedyre
Prosedyretype
Åpen anbudskonkurranse ✅
Rettslig grunnlag: Direktiv 2014/24/EU
Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2025-05-21 10:00:00 📅
Vilkår for åpning av tilbud: 2025-05-21 10:00:00 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Informasjon om en rammeavtale eller en dynamisk innkjøpsordning
Rammeavtale med én leverandør ✅
Anbudsvilkår
Åpningsdato: 2025-05-21 10:00:00 📅
Elektronisk fakturering: Påkrevd
Elektronisk betaling vil bli brukt ✅
Tildelingskriterier
Vekttype: Vekting (prosent, eksakt)

Juridisk, økonomisk, finansiell og teknisk informasjon
Økonomisk og finansiell stilling
Liste og kort beskrivelse av utvelgelseskriterier:

Economic and financial capacity: Requirement: The tenderer shall have sufficient economic and financial capacity to be able to fulfil the contract. Documentation requirement: The company's last Annual Financial Statement including notes, the Board's Annual Reports and Audit Reports, including new information of relevance to the company's fiscal numbers. The contracting authority reserves the right to obtain credit appraisal on its own initiative.

Vilkår for deltakelse
Liste og kort beskrivelse av vilkår:

The tenderer shall be a legally established company.: Documentation requirement: Norwegian companies: Company Registration Certificate Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.

Approval from the Norwegian Labour Inspection Authority: Requirement: Tenderers shall be certified in the Norwegian Labour Inspection Authority ́s register of cleaning companies, cf. the regulation on public certification of cleaning companies and on the purchase of cleaning services (FOR-2012-05-08-408), § 6 Documentation requirement: Approval issued by the Norwegian Labour Inspection Authority. The contracting authority reserves the right to conduct searches on the tenderer in the cleaning register for confirmation as to whether the tenderer is an approved cleaning company by the Norwegian Labour Inspection Authority on its own initiative.

Teknisk og faglig kapasitet
Liste og kort beskrivelse av utvelgelseskriterier:

Experience: Requirement: The tenderer shall have good experience from equivalent assignments. Equivalent assignments mean experience from public contracting authorities and/or private businesses with a large number of delivery points. Documentation requirement: A short description of the most important deliveries in the last three years, including information on the contract ́s value, date of delivery, number of delivery points as well as the name of the contracting authority and a description of the assignment ́s content.

Capacity: Requirement: The tenderer must have the capacity to fulfil the contract. Capacity means that the tenderer as a minimum has: - 150 man-labour years - 100 man-labour years working within cleaning Documentation requirements: A description of the tenderer's average annual workforce, including management in the last three years: - Man-labour years at the tenderer - Man-labour years in the category cleaning (both executing cleaners and in management)

Quality assurance: Requirement: Tenderers shall have a relevant quality assurance system for the content of the contract. Documentation requirement: A description of the tenderer's quality assurance system. This can possibly be documented by a certificate issued by independent bodies as documentation that the tenderer fulfils quality assurance standards, for example ISO 9001:2015.

Environmental management measures: Requirement: Tenderers are required to have implemented environmental management measures that ensure that the tenderer is suitable to fulfil the contract ́s environmental provisions. This means that the tenderer has methods for working actively and systematically to reduce negative environmental impact from activities connected to the execution of this contract. Documentation requirement: A description of the tenderer's environmental management measures. If a tenderer has certificates from independent bodies that document the environmental management system, they can be presented as documentation. Refer to the EU Scheme for Environmental Management and Environmental Audit (EMAS), other recognised environmental management systems in regulation (EF) no. 1221/2009 article 45, or equivalent, and other environmental management standards based on relevant European or international standards from accredited bodies such as ISO 14001 or equivalent.

Vilkår for deltakelse
Utestengelsesgrunn:

Akkord med kreditorer

Avtaler med andre økonomiske aktører som har til formål å vri konkurransen

Barnearbeid og andre former for menneskehandel

+ 21 til

Bedrageri

Betaling av skatter

Betaling av trygdeavgifter

Brudd på forpliktelser på arbeidsrettens område

Brudd på forpliktelser på miljørettens område

Brudd på forpliktelser på sosialrettens område

Deltakelse i en kriminell organisasjon

Direkte eller indirekte deltakelse i forberedelsen av denne anskaffelsen

Eiendeler under administrasjon av bobestyrer

Forretningsvirksomheten er suspendert

Hvitvasking eller terrorfinansiering

Insolvens

Interessekonflikt på grunn av deltakelse i anskaffelsesprosedyren

Konkurs

Korrupsjon

Rent nasjonale utelukkelsesgrunner

Situasjon tilsvarende konkurs etter nasjonal lovgivning

Skyldig i alvorlige feil i yrkesutøvelsen

Skyldig i uriktig fremstilling, tilbakeholdt informasjon, ute av stand til å fremlegge nødvendige dokumenter og innhentet konfidensiell informasjon om denne prosedyren

Terrorhandlinger eller handlinger knyttet til terrorvirksomhet

Tidlig heving, erstatning eller andre sammenlignbare sanksjoner

Beskrivelse av utelukkelsesgrunner:

Is the supplier in a situation where he has been forced debt arrangement? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.

Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.

Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies,…

… in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003, p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.

… at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on control of organised crime (EUT L 300 of 11.11.2008, p. 42)

Has the tenderer entered into agreement(s) with other tenderers with the intention of turning the competition?

Is the tenderer aware of breaches of environmental provisions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

… in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).

… at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).

… in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies? Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of 5. 1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ́s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1).

Is the tenderer in an insolvency situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.

Is the tenderer aware of breaches of provisions on working conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.

Have the tenderer:a) given grossly incorrect information when notifying the information required to verify that there is no basis for rejection, or of the qualification requirements being met,b) failed to provide such information,c) subject to immediately submitting the supporting documents requested by the Contracting Authority, ord) improperly affecting the Contracting Authority's decision process to acquire confidential information that could give this an unlawful advantage in connection with competition, or negligently has given misleading information that can have a significant influence on decisions on rejection, selection or award?

Approved punishable conditions: Does the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or have the competence to represent or control or make decisions in such bodies, approved a proposal for some of the punishable conditions mentioned above, j.f. the Procurement Regulations § 24-2, (2) paragraph, a-f? Serious errors that cause doubt about his professional integrity: Has the tenderer otherwise committed serious errors that cause doubt about his professional integrity, cf. the Procurement Regulations § 24-2, (3) letter in?

Are tenderers aware of a conflict of interest as stated in national law, the relevant notice or procurement documents?

Has the tenderer or an entity associated with the supplier advised the contracting authority or in another way been involved in the planning of the competition?

Has the tenderer committed serious errors in professional practice? If relevant, see the definitions in national law, the relevant notice or procurement documents.

Has the tenderer committed significant breaches of contract in connection with the fulfilment of a previous public contract, a previous contract with a public contracting authority or a previous concession contract, where the breach has led to the cancellation of the contract, compensation or other similar sanctions?

Is the tenderer aware of breaches of provisions on social conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in?

Has the tenderer not fulfilled his tax and duty obligations in the country in which he is established, and in the contracting authority's member state, if this is a different country than what he is established in?

Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.

Oppdragsgiver
Navn og adresser
Navn: Oslo kommune v/ Utviklings- og kompetanseetaten
Nasjonalt registreringsnummer: 971183675
Avdeling: Innkjøpstjenester
Postadresse: Grensesvingen 6
Postnummer: 0663
Poststed: Oslo
Land: Norge 🇳🇴
Kontaktpunkt: Marthe Hjort
E-post: marthe.hjort@uke.oslo.kommune.no 📧
Telefon: +47 90508369 📞
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/company/companyinformation/index/264775 🌏
Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Alminnelige offentlige tjenester
Kommunikasjon
URL for dokumenter: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=428985&B= 🌏
Deltakelses-URL: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=428985&B= 🌏
Identifikator for forrige kunngjøring: 103648-2025
Elektronisk innsending: Påkrevd

Utfyllende informasjon
Klageinstans
Navn: Oslo Tingrett
Nasjonalt registreringsnummer: 926 725 939
Postadresse: C. J. Hambros plass 4
Postnummer: 0164
Poststed: Oslo
Land: Norge 🇳🇴
E-post: oslo.tingrett@domstol.no 📧
Telefon: +47 22035200 📞
URL: https://www.domstol.no/no/domstoler/tingrett/oslo-tingrett/ 🌏
Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Kilde: OJS 2025/S 073-241232 (2025-04-10)

Kunngjøring om tildeling av kontrakt (2025-07-09)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The cooperative purchasing agreement for cleaning services shall cover Oslo municipality ́s entities ́need for both regular cleaning and periodic cleaning:  - Regular cleaning means cleaning that is carried out more often than once a month and with a fixed frequency. - Regular cleaning also includes cleaning related service assignments such as waste treatment, refilling sanitary articles (toilet paper, dry paper, soap etc.) for the operation of infectious absorbent zones, cleaning and maintenance of coffee machines. - Periodic cleaning means assignments that are not carried out regularly or less frequently than regularly, such as scouring, carpet cleaning, maintenance sunshade and polishing floors, more thorough wash-downs such as removal/spring cleaning. Upon request from the orderer, the necessary equipment and consumables shall be provided by the tenderer in connection with both regular and periodic cleaning. The agreement includes cleaning of all of the municipality ́s different entities such as schools, nurseries, sports halls, office buildings, health institutions, as well as other institutions and locations.

Estimert verdi eksklusive mva: 1 840 000 000 NOK 💰
Totalverdi for anskaffelsen (eksklusive mva): 920 000 000 NOK 💰
Maksimumsverdi for rammeavtalene i denne kunngjøringen: 1 840 000 000 NOK 💰
Tildelingskriterier
Kvalitetskriterium (navn): Both climate footprint and environmental impact are considered to be limited in this procurement. The contract is for cleaning assignments and it is not environmental impact for the execution of the service itself. To the degree that cleaning assignments have an environmental impact, it is primarily for material use or transport.   Oslo municipality has implemented a standard requirement for the use of zero emission vehicles from 01.01.2025. Transport in the contract will be restricted. The standard transport requirements will take care of the environmental aspect in the cases where there is transport.    There are several minimum requirements for climate and environmental considerations in the requirement specification. The requirements are set to achieve both a more environmentally friendly service and several environmentally friendly products, including requirements for Type 1 environmental label or equivalent. As these will be absolute requirements for the tenderers, and other requirements related to climate and the environment (e.g. qualification requirements and contract requirements), our assessment is that the use of these requirements actually contributes to reducing the environmental risk to a greater degree than what can be achieved by setting an award criterion on climate and environment.    By setting environmental requirements for the delivery and the tenderer, incentives are given to deliver as binding and environmentally friendly tenders as possible within the framework for this service. This is to ensure the best climate footprint and environmental impact in the procurement, cf. the procurement regulations § 7-9 fourth paragraph, first period.

Tildeling av kontrakt
Kontrakt/delkontrakt tildeles ✅
Klageprosedyrer
Antall klagere: 0
Identifikasjonsnummer for delkontrakt: LOT-0000
Kontraktnummer: Rammeavtale for kjøp av renholdstjenester - 4Service Eir Renhold AS
Dato for inngåelse av kontrakten: 2025-07-02 📅
Kontrakten tildeles innenfor en rammeavtale ✅
Informasjon om tilbud
Antall mottatte tilbud: 5
Informasjon om kontraktens/delkontraktens verdi (eksklusive mva)
Maksimumsverdi for rammeavtalen: 1 840 000 000 NOK 💰
Reestimert verdi av rammeavtalen: 920 000 000 NOK 💰
Totalverdi for kontrakten/delkontrakten: 0 NOK 💰
Anbudsidentifikator: Rammeavtale for kjøp av renholdstjenester - 4Service Eir Renhold AS
Identifikator for lot eller gruppe av lot: LOT-0000
Navn og adresse på kontraktør
Navn: 4Service Eir Renhold AS
Nasjonalt registreringsnummer: 917719993
Postadresse: Brynsalléen 4
Postnummer: 0667
Poststed: Oslo
Region: Oslo 🏙️
Land: Norge 🇳🇴
E-post: henriette.haugsnes@4service.no 📧
Telefon: +47 02517 📞
Vinnerens størrelse: Stor
Anbudsidentifikator: Rammeavtale for kjøp av renholdstjenester - RENT Renholdstjenester AS
Navn: RENT Renholdstjenester AS
Nasjonalt registreringsnummer: 994311344
Postadresse: Dronning Margretes vei 11
Postnummer: 0663
E-post: erik@rent.no 📧
Telefon: +47 93469899 📞
Anbudsidentifikator: Rammeavtale for kjøp av renholdstjenester - Ability FM Øst AS
Navn: Ability FM Øst AS
Nasjonalt registreringsnummer: 911463830
Postadresse: Damsgårdsveien 165
Postnummer: 5160
Poststed: Laksevåg
Region: Vestland 🏙️
E-post: trond.wisnes@ability.no 📧
Telefon: +47 41781000 📞
Anbudsidentifikator: Rammeavtale for kjøp av renholdstjenester - Toma Facility Norge AS
Navn: Toma Facility Norge AS
Nasjonalt registreringsnummer: 984 684 037
Postadresse: Krokatjønnveien 15
Postnummer: 5147
Poststed: Fyllingsdalen
E-post: jan.rune.gaarder@toma.no 📧
Telefon: +47 09090 📞
Anbudsidentifikator: Rammeavtale for kjøp av renholdstjenester - ISS Facility Services AS
Navn: ISS Facility Services AS
Nasjonalt registreringsnummer: 914791723
Postadresse: Smeltedigelen 1
Postnummer: 0132
Poststed: 0509 Oslo
E-post: oeivind.habert@iss.no 📧
Telefon: +47 81555155 📞

Oppdragsgiver
Navn og adresser
Region: Oslo 🏙️
Kontaktpunkt: Marthe Hjort

Utfyllende informasjon
Klageinstans
Region: Oslo 🏙️
Klageprosedyre
Presis informasjon om frister for klageprosedyrer: See the notification letter
Kunngjøringsinformasjon
Foretrukket publiseringsdato: 2025-07-10Z 📅
Kilde: OJS 2025/S 130-451127 (2025-07-09)

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