The contracting authority is Norad, the Directorate for Development Cooperation. The contracting authority needs support for handling enquiries from collaborating partners. The enquiries can include ministry directorate cooperation, enquiries from foreign stations around the world, enquiries from assistance parties, as well as internal enquiries, e.g. handling needs, etc. The aim of the procurement is to procure a tool that makes it easier to register needs, keep an overview of registered needs, and manage case handling related to processing the needs. In addition there is a need to be able to make statistics and other management information about the enquiries so that the Customer can plan resource input etc. in a more systematic way.
Frist
Fristen for mottak av tilbud var 2025-02-14.
Anskaffelsen ble publisert 2025-01-14.
Kunngjøring av konkurranse (2025-01-14) Gjenstand Anskaffelsens omfang
Tittel: Digital service for handling enquiries.
Referansenummer: 2402134
Kort beskrivelse:
“The contracting authority is Norad, the Directorate for Development Cooperation. The contracting authority needs support for handling enquiries from...”
Kort beskrivelse
The contracting authority is Norad, the Directorate for Development Cooperation. The contracting authority needs support for handling enquiries from collaborating partners. The enquiries can include ministry directorate cooperation, enquiries from foreign stations around the world, enquiries from assistance parties, as well as internal enquiries, e.g. handling needs, etc. The aim of the procurement is to procure a tool that makes it easier to register needs, keep an overview of registered needs, and manage case handling related to processing the needs. In addition there is a need to be able to make statistics and other management information about the enquiries so that the Customer can plan resource input etc. in a more systematic way.
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Kontrakttype: Tjenester
Produkter/tjenester: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Estimert verdi eksklusive mva: 5 000 000 NOK 💰
Beskrivelse
Beskrivelse av anskaffelsen:
“The contracting authority is Norad, the Directorate for Development Cooperation. The contracting authority needs support for handling enquiries from...”
Beskrivelse av anskaffelsen
The contracting authority is Norad, the Directorate for Development Cooperation. The contracting authority needs support for handling enquiries from collaborating partners. The enquiries can include ministry directorate cooperation, enquiries from foreign stations around the world, enquiries from assistance parties, as well as internal enquiries, e.g. handling needs, etc. The aim of the procurement is to procure a tool that makes it easier to register needs, keep an overview of registered needs, and manage case handling related to processing the needs. In addition there is a need to be able to make statistics and other management information about the enquiries so that the Customer can plan resource input etc. in a more systematic way.
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Tilleggsprodukter/-tjenester: Programvare for salg (POS)📦
Tilleggsprodukter/-tjenester: Datatjenester📦
Tilleggsprodukter/-tjenester: Support- og konsulentvirksomhet i forbindelse med edb📦
Utførelsessted: Oslo🏙️ Informasjon om opsjoner
Opsjoner ✅
Beskrivelse av opsjoner:
“The contract will be for three years and will be renewed automatically after this year, if terminated.” Tildelingskriterier
Pris ✅
Pris (vekting): 30
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 40
Kvalitetskriterium (navn): Implementation
Kvalitetskriterium (vekting): 30
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000
Prosedyre Prosedyretype
Åpen anbudskonkurranse ✅ Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2025-02-14 11:00:00 📅
Vilkår for åpning av tilbud: 2025-02-14 12:00:00 📅
Vilkår for åpning av tilbud (sted): Oslo
Vilkår for åpning av tilbud (Informasjon om autoriserte personer og åpningsprosedyre):
“There is no public opening”
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 3
Juridisk, økonomisk, finansiell og teknisk informasjon Økonomisk og finansiell stilling
Liste og kort beskrivelse av utvelgelseskriterier:
“'Total' annual turnover: The tenderer ́s ("total") annual turnover for the number of financial years requested in the tender notice or in the procurement...”
Liste og kort beskrivelse av utvelgelseskriterier
'Total' annual turnover: The tenderer ́s ("total") annual turnover for the number of financial years requested in the tender notice or in the procurement documents is as follows:
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Liste og kort beskrivelse av vilkår:
“Registered in a trade register or company register.: Tenderers are registered in a company register or a trade register in the member state in which the...”
Liste og kort beskrivelse av vilkår
Registered in a trade register or company register.: Tenderers are registered in a company register or a trade register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex.
Vis mer Teknisk og faglig kapasitet
Liste og kort beskrivelse av utvelgelseskriterier:
“Services only: Only for services: In the reference period, the tenderer has carried out the following important goods deliveries of the requested type, or...”
Liste og kort beskrivelse av utvelgelseskriterier
Services only: Only for services: In the reference period, the tenderer has carried out the following important goods deliveries of the requested type, or the following important services of the requested type. The contracting authority can require up to three years experience and allow experience from the previous three years to be taken into consideration.
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Liste og kort beskrivelse av utvelgelseskriterier:
“Average workforce: The tenderer's average annual workforce in the last three years has been as follows:”