Framework agreement for the maintenance and procurement of BMC Helix (previously Remedy) software 'or equivalent'

Forsvaret v/Forsvarets logistikkorganisasjon

Framework agreement for the maintenance and support of existing service management systems, based on BMC Helix (previously Remedy) 'or equivalent'. The procurement will also secure migration of 'MyIT Digital Workplace' to 'BMC Helix Digital Workplace Advanced' 'or equivalent'. In addition the procurement includes the option for new procurements of further licences of the mentioned software 'or equivalent' if required.

Frist

Fristen for mottak av tilbud var 2023-04-05. Anskaffelsen ble publisert 2023-03-03.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2023-03-03 Kunngjøring av konkurranse
2023-06-30 Kunngjøring om tildeling av kontrakt
2023-07-11 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2023-03-03)
Gjenstand
Anskaffelsens omfang
Tittel: Maintenance of information technology software
Referansenummer: 1090049551
Kort beskrivelse:
Framework agreement for the maintenance and support of existing service management systems, based on BMC Helix (previously Remedy) 'or equivalent'. The procurement will also secure migration of 'MyIT Digital Workplace' to 'BMC Helix Digital Workplace Advanced' 'or equivalent'. In addition the procurement includes the option for new procurements of further licences of the mentioned software 'or equivalent' if required.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Vedlikehold av IT-programvare 📦
Tilleggs-CPV: Programvare relatert til forretningsvirksomhet 📦
Utførelsessted
NUTS-region: Oslo og Viken 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Forsvaret v/Forsvarets logistikkorganisasjon
Postadresse: Lysaker Torg 45
Postnummer: 1366
Poststed: Lysaker
Kontakt
Internettadresse: https://permalink.mercell.com/195159604.aspx 🌏
E-post: jferskaug@mil.no 📧
Telefon: +47 91814938 📞
URL for dokumenter: https://permalink.mercell.com/195159604.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/195159604.aspx 🌏

Referanse
Datoer
Sendt dato: 2023-03-03 📅
Innleveringsfrist: 2023-04-05 📅
Publiseringsdato: 2023-03-08 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 048-140798
Refererer til kunngjøring: 2019/S 059-137693
OJ-S-utgave: 48
Tilleggsinformasjon
Procurement manager, contract manager, and technical manager.

Gjenstand
Anskaffelsens omfang
Estimert totalverdi: 14 500 000 NOK 💰
Kort beskrivelse:
The aim of the procurement is to establish a non-exclusive framework agreement with one tenderer in order to cover the Defence Sector's total need for the maintenance and support of existing service management systems, based on BMC Helix (previously Remedy) 'or equivalent'. The procurement will also secure migration of 'MyIT Digital Workplace' to 'BMC Helix Digital Workplace Advanced' 'or equivalent'. In addition the procurement includes the option for new procurements of further licences of the mentioned software 'or equivalent' if required.
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The Defence Sector's service management system based on BMC Helix (Remedy) currently has approx. 4000 users in the form of executive officers that serve approx. 20,000 final users in the Defence Sector within different processes/areas.
In addition to being a service management system that supports processes such as Incident Management, Problem Management, Change Management, Configuration Management, Release Management and Service Level Management, BMC Helix (Remedy) software is also used for orders/customer follow-up of regional support functions, as well as event reports for aircraft in the Air Force.
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The contracting authority has a number of software licences for software from BMC Helix (Remedy), and would therefore like a tenderer that can provide both software maintenance for the existing product portfolio and further supplementary licences if required.
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See '2.1.2 - Part 2 - SSA R Vedlegg 1 - Kravspesifikasjon' for further details on the scope of the procurement.
The framework agreement duration will be 2 years. The contracting authority will have an option to extend the framework agreement up to two (2) times one (1) year, for a total of a further 2 years. The maximum duration of the agreement including options is four years.
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Estimert verdi eksklusive mva: 14 500 000 NOK 💰
Varighet: 24 måneder
Beskrivelse av opsjoner:
The contract duration is two (2) years, with an option for the contracting authority to extend for a further two (2) years.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Requirement A: Tenderers must be registered in a company register or a trade register in the country where the tenderer is established.
Norwegian tenderers must document that they have paid their taxes and duties.
Økonomisk og finansiell stilling:
Requirement B: Tenderers must have the required economic and financial capacity to fulfil the contract.
Minste nivå(er) av standarder: See the ESPD form and the document Regler for anskaffelsen.
Teknisk og faglig kapasitet:
Requirement C: Tenderers must document experience and competence in deliveries/assignments of the same nature at that described in this enquiry, and these were carried out for customers of the same size as the Defence Sector (approx. 18,000 users).
Requirement D: Tenderers must have a quality assurance system that, as a minimum, includes:
1) The tenderer has procedures to ensure that all laws and regulations covering the part of the company that will work with this contract are upheld.
2) The tenderer has established a quality assurance system for ethical trade. The system must ensure that the tenderer is suited to fulfil the contract obligations for ethical trade, see the document Regler for anskaffelsen, Vedlegg 7 - Etiske krav. The quality assurance system must, as a minimum, contain:
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- Traceability in the supply chain: A description of important supplier chains for this procurement.
- Anchorage and implementation of ethical requirements in the supplier chain; ethical guidelines/Code of Conduct, and a declaration that these apply in the supplier chains connected to the procurement.
Minste nivå(er) av standarder: See the ESPD form and the 'Regler for anskaffelsen'.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 16:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2023-05-15 📅
Dato for åpning av tilbud: 2023-04-11 📅
Tidspunkt for åpning av tilbud: 09:00
Tilleggsinformasjon: Procurement manager, contract manager, and technical manager.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 988517860
Kontakt
Kontaktpunkt: Julianne Ferskaug
URL for dokumenter: https://permalink.mercell.com/195159604.aspx 🌏

Referanse
Tilleggsinformasjon
Estimert tidsplan for ytterligere kunngjøringer:
An equivalent framework agreement was last procured four years ago. If the current licences are continued, there will be a need for a new framework agreement after an equivalent period.

Utfyllende informasjon
Klageinstans
Navn: Oslo tingrett
Postadresse: Postboks 2106 Vika
Poststed: Oslo
Postnummer: 0125
Land: Norge 🇳🇴
Telefon: +47 22035200 📞
Kilde: OJS 2023/S 048-140798 (2023-03-03)
Kunngjøring om tildeling av kontrakt (2023-06-30)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2023-06-30 📅
Publiseringsdato: 2023-07-05 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 127-404850
Refererer til kunngjøring: 2023/S 048-140798
OJ-S-utgave: 127

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The framework agreement period is 2 years. The contracting authority will have an option to extend the framework agreement up to two (2) times one (1) year, for a total of a further 2 years. The maximum duration of the agreement including options is four years.
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Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): See the Procurement Rules, Requirements Specification
Kvalitetskriterium (vekting): 100
Pris (vekting): price 90%, quality 10%
Kilde: OJS 2023/S 127-404850 (2023-06-30)
Kunngjøring om tildeling av kontrakt (2023-07-11)
Gjenstand
Anskaffelsens omfang
Referansenummer: 1090495511
Totalverdi for anskaffelsen: 14 500 000 NOK 💰

Prosedyre
Prosedyretype: Konkurranse med forhandling

Oppdragsgiver
Kontakt
Internettadresse: https://permalink.mercell.com/208346174.aspx 🌏

Referanse
Datoer
Sendt dato: 2023-07-11 📅
Publiseringsdato: 2023-07-14 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 134-428068
OJ-S-utgave: 134
Tilleggsinformasjon
The contest was originally announced in the databases DOFFIN and TED, but after all the received tenders were rejected negotiations were held without a prior notice in accordance with the PPR § 13-3 letter b.

Gjenstand
Anskaffelsens omfang
Beskrivelse av opsjoner:
The duration of the contract is 2 years, with an option for up to 2 years, 1 year at a time. The maximum contract duration is 4 years.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Security of supplies - the requirements are described in documents in the notice.
Kvalitetskriterium (vekting): 10
Pris (vekting): Price 90%, quality 10%

Tildeling av kontrakt
Dato for kontraktinngåelse: 2023-06-30 📅
Navn: DXC Technology Norge AS
Nasjonalt registreringsnummer: 958958455
Poststed: 5020 Bergen
Land: Norge 🇳🇴
Vestland 🏙️
Totalverdi for anskaffelsen: 14 500 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 1
Kilde: OJS 2023/S 134-428068 (2023-07-11)
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