Procurement of response centre services and the accompanying response system

Oslo kommune v/ Helseetaten

Oslo Municipality c/o Agency for Health, hereafter called the contracting authority, invites tenderers to a negotiated procedure in two stages for the procurement of response centre services and the accompanying response system. The response centre services consist of response services, turn-out services, and equipment logistics and user support service, which together with the accompanying response system, make up a uniform and continual response centre that supports Oslo Municipality's overall goal of increased safety, mastering, and activity for inhabitants.

Frist

Fristen for mottak av tilbud var 2022-05-19. Anskaffelsen ble publisert 2022-04-11.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2022-04-11 Kunngjøring av konkurranse
2023-01-20 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2022-04-11)
Gjenstand
Anskaffelsens omfang
Tittel: Health services
Referansenummer: 20/14502
Kort beskrivelse:
Oslo Municipality c/o Agency for Health, hereafter called the contracting authority, invites tenderers to a negotiated procedure in two stages for the procurement of response centre services and the accompanying response system. The response centre services consist of response services, turn-out services, and equipment logistics and user support service, which together with the accompanying response system, make up a uniform and continual response centre that supports Oslo Municipality's overall goal of increased safety, mastering, and activity for inhabitants.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Tjenesteytelser innen helsevesenet 📦
Tilleggs-CPV: Elektriske følere 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Oslo kommune v/ Helseetaten
Poststed: Oslo
Kontakt
Internettadresse: https://www.oslo.kommune.no/etater-foretak-og-ombud/helseetaten/#gref 🌏
E-post: omar.attique@uke.oslo.kommune.no 📧
Telefon: +47 21802180 📞
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=329094&B=OSLO 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=329094&B=OSLO 🌏

Referanse
Datoer
Sendt dato: 2022-04-11 📅
Innleveringsfrist: 2022-05-19 📅
Publiseringsdato: 2022-04-15 📅
Identifikatorer
Kunngjøringsnummer: 2022/S 075-206161
OJ-S-utgave: 75

Gjenstand
Anskaffelsens omfang
Estimert totalverdi: 199 000 000 NOK 💰
Kort beskrivelse:
Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching the goal and supporting the work of providing good health and care services for inhabitants (service users) is to use welfare technology systems and services. Response centre services are a prerequisite for achieving the goals of welfare technology.
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The contracting authority, in collaboration with a private supplier, currently provides response centre services for approx. 10,000 service users of welfare technology (safety-creating technology), split between 15 city districts and the Agency for Nursing Homes (SYE), with the accompanying geographical spread in Oslo Municipality. This contract is, in addition, open to the Agency for Welfare (VEL) and the Agency for Children and Families (BFE) in Oslo Municipality using the contract.
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The response centre services and the accompanying response system make up a uniform and continual response centre consisting of:
- response service staffed by health professionals
- turn-our service with health professionals and vehicles
- equipment logistics and user support service with staff and vehicles
- response system that supports the response centre's work processes and communicates with existing and future welfare technology, and is integrated with the municipality's systems
Estimert verdi eksklusive mva: 199 000 000 NOK 💰
Varighet: 36 måneder
Beskrivelse av fornyelser: The contracting authority has an option for 1+1+1 year on unchanged terms.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Tenderers must be a legally established company
Documentation requirement:
- Norwegian companies: Company Registration Certificate
-Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.
Økonomisk og finansiell stilling:
Tenderers must have sufficient economic and financial capacity to carry out the assignment. This point will be subject to assessment of turnover, annual results, as well as key figures in the balance sheet.
Minste nivå(er) av standarder:
-. The company's last Annual Financial Statement including notes, the Board's Annual Reports and Audit Reports, including new information of relevance to the company's fiscal numbers.
- The contracting authority reserves the right to obtain credit appraisals as a supplement to the evaluation of the tenderer’s economic and financial capacity.
Teknisk og faglig kapasitet:
1. Tenderers must have implemented a management system for personal protection and information security (internal control).
2. Tenderers must be organised for, and have competence to establish, deliver, and run a uniform response centre with the accompanying delivery elements (see the delivery elements described in point 1.2 of the qualification documentation).
Tenderers must have and manage sufficient resources in accordance with relevant national recommendations, including IS-2552.
The tenderer's resources must have relevant and good competence.
Qualification and selection requirement, cf. point 2.4 in the qualification documentation.
3. Tenderers must have experience from equivalent assignments. Equivalent assignments means:
- Assignments of equivalent complexity, including the delivery elements in the response centre described in point 1.2 of the qualification documentation.
- Serving minimum 3000 simultaneous service users.
Minste nivå(er) av standarder:
Documentation requirement:
1. Tenderers must attach a table of contents for a management system.
2. A description of resources that the tenderer has at its disposal for fulfilment of all parts of the contract. A competence matrix must be attached that shows education and any other relevant competence for personnel in the response service, the equipment and logistics services, the turn-out service, technical personnel, and any other administrative personnel. An organisation chart must also be attached.
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3. A description of the most important assignments in the last five years (2018-2022), including the assignment's nature, customer, volume (number of service users), and delivery element.
The attached file must be used for responding to qualification requirements 2 and 3: Annex 2 of the qualification documentation - responses to the qualification requirements.

Prosedyre
Rettslig grunnlag: 32014L0024
Minste antall kandidater: 3
Største antall kandidater: 6
Objektive kriterier for å velge det begrensede antallet kandidater: See the qualification documentation
Tidspunkt for mottak av tilbud: 12:00
Dato for utsendelse av invitasjoner: 2022-06-21 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 15 måneder

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 997 506 499
Kontakt
Kontaktpunkt: Omar Attique
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/264775 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=329094&B=OSLO 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo Tingrett
Postadresse: C. J. Hambros plass 4
Poststed: Oslo
Postnummer: 0164
Land: Norge 🇳🇴
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Navn: Kofa
Poststed: Bergen
Kilde: OJS 2022/S 075-206161 (2022-04-11)
Kunngjøring om tildeling av kontrakt (2023-01-20)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2023-01-20 📅
Publiseringsdato: 2023-01-25 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 018-050626
Refererer til kunngjøring: 2022/S 075-206161
OJ-S-utgave: 18
Tilleggsinformasjon
The contracting authority only received one tender in the competition. The submitted offer was rejected due to it exceeding the Contracting Authority's fixed budget for the procurement, cf. the Public Procurement Regulations § 24-8 2 (d). Since no tender offers were received that were within the Contracting Authority's fixed budget, the contest is hereby cancelled, cf. the Public Procurement Regulations § 25-4 (1).
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Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Assignment comprehension
Kvalitetskriterium (vekting): 25
Kvalitetskriterium (navn): Solution functionality
Kvalitetskriterium (vekting): 20
Kvalitetskriterium (navn): Privacy and information security
Kvalitetskriterium (vekting): 15
Kvalitetskriterium (navn): Risk
Kvalitetskriterium (vekting): 10
Pris (vekting): 30

Referanse
Tilleggsinformasjon
The contracting authority only received one tender in the competition. The submitted offer was rejected due to it exceeding the Contracting Authority's fixed budget for the procurement, cf. the Public Procurement Regulations § 24-8 2 (d).
Since no tender offers were received that were within the Contracting Authority's fixed budget, the contest is hereby cancelled, cf. the Public Procurement Regulations § 25-4 (1).
Kilde: OJS 2023/S 018-050626 (2023-01-20)
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