P 03-22 Prequalification - Complaint processing economic social assistance

Digitaliseringsdirektoratet

Complaint processing economic social assistance
In order to research possible improvements, we would like to base this project on one concrete case: Cooperation and interactions regarding complaint processing for economic social assistance. We have chosen this case because it provides a good insight into many of the challenges that state administrators and the municipalities face in their interactions. It is also a subject area that very clearly brings out the user's perspective and the user's needs.
Information/tips for tenderers.
The StimuLab resources are earmarked for procurements of competence in the market. Those who are or who would like to be suppliers for StimuLab projects - read more on tips, information, and previously asked questions here: https://www.digdir.no/innovasjon/leverandorer/1885 />See the attached documents in Mercell for further information on this StimuLab procurement.
Note that the submission deadline for the qualification application is 09.00 on the submission date.
Click here: https://permalink.mercell.com/184118991.aspx

Frist

Fristen for mottak av tilbud var 2022-09-21. Anskaffelsen ble publisert 2022-08-15.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2022-08-15 Kunngjøring av konkurranse
2022-11-28 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2022-08-15)
Gjenstand
Anskaffelsens omfang
Tittel: Design consultancy services
Referansenummer: 2022/2128
Kort beskrivelse:
Complaint processing economic social assistance In order to research possible improvements, we would like to base this project on one concrete case: Cooperation and interactions regarding complaint processing for economic social assistance. We have chosen this case because it provides a good insight into many of the challenges that state administrators and the municipalities face in their interactions. It is also a subject area that very clearly brings out the user's perspective and the user's needs. Information/tips for tenderers. The StimuLab resources are earmarked for procurements of competence in the market. Those who are or who would like to be suppliers for StimuLab projects - read more on tips, information, and previously asked questions here: https://www.digdir.no/innovasjon/leverandorer/1885 See the attached documents in Mercell for further information on this StimuLab procurement. Note that the submission deadline for the qualification application is 09.00 on the submission date. Click here: https://permalink.mercell.com/184118991.aspx
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Konsulentvirksomhet i forbindelse med design 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Digitaliseringsdirektoratet
Postadresse: Lørenfaret 1C 0585 Oslo
Postnummer: 0114
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/184118991.aspx 🌏
E-post: geir-kristian.slydahl@digdir.no 📧
Telefon: +47 22451000 📞
URL for dokumenter: https://permalink.mercell.com/184118991.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/184118991.aspx 🌏

Referanse
Datoer
Sendt dato: 2022-08-15 📅
Innleveringsfrist: 2022-09-21 📅
Publiseringsdato: 2022-08-19 📅
Identifikatorer
Kunngjøringsnummer: 2022/S 159-455300
OJ-S-utgave: 159

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Complaint processing economic social assistance
In order to research possible improvements, we would like to base this project on one concrete case: Cooperation and interactions regarding complaint processing for economic social assistance. We have chosen this case because it provides a good insight into many of the challenges that state administrators and the municipalities face in their interactions. It is also a subject area that very clearly brings out the user's perspective and the user's needs.
Vis mer
Information/tips for tenderers.
The StimuLab resources are earmarked for procurements of competence in the market. Those who are or who would like to be suppliers for StimuLab projects - read more on tips, information, and previously asked questions here: https://www.digdir.no/innovasjon/leverandorer/1885
Vis mer
See the attached documents in Mercell for further information on this StimuLab procurement.
Note that the submission deadline for the qualification application is 09.00 on the submission date.
Estimert totalverdi: 5 000 000 NOK 💰
Kort beskrivelse:
Short summary of the procurement
The basis for the establishment of the project is challenges related to case management across the municipal and state sectors.
STAF believes that users have to wait an unnecessarily long time, and wants to work together with the state administrators, municipalities and other partners so that what currently consists of three processes without common process owners or support systems, can be treated as one coherent process.
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The project
The primary collaborators in the project are the state administrators and municipal NAV (municipalities).
The state administration offices are represented by the offices of Trøndelag, Vestfold and Telemark and Møre and Romsdal.
Municipal NAV takes care of the municipality's social services assignments, which includes economic social assistance among other things. Municipal NAV is represented by Horten, Bergen and Hustadvika municipalities. The represented municipalities have different populations and can contribute different experiences with users, routines and systems.
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The project work is further anchored with KS and the Directorate of Digitalisation, which are the two central premise suppliers for digital interaction on the municipal and state side.
The archive and professional system tenderers Sikri, Visma and TietoEvry, which supply the central tools used by state administrators and municipalities for case processing, are well informed about the project and will contribute to the further work.
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Objective of the procurement.
We would like to use this procurement to get the right competence to carry out a good Stimulab project. All StimuLab projects must be in accordance with the triple diamond, and the tenderer must offer competence and implementation of all diamonds even though that we, at the start of project, do not know what the delivery comprises. The diagnosis stage will identify what the delivery will include and the stage of the implementation process.
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As the project is part of StimuLab, there must be an open and experimental approach, so it is, therefore, not known in advance what the actual delivery in each project will be. The projects must, however, result in an anchored and obliged system that is either implemented or will be implemented, or a platform for further development. This will depend on the project´s complexity and size and will be clarified further in the dialogue phase.
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Roles and responsibility
The contracting authority in the procurement is: Statsforvalterens fellestjenester (STAF). The contracting authorities are a contract party and will sign the contract with the tenderer that is awarded the contract. The Norwegian Digitalisation Agency (Digdir) is making this procurement on behalf of and in collaboration with the contracting authorities, as part of StimuLab.
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Budget: NOK 2,500,000 + an option for up to NOK 2,500,000 excluding VAT.
Duration of the contract:
The contract will likely have a duration of up to 12 months.
Automatic extension after the end date
The agreement is automatically extended by six (6) months after the end date, unless the Contracting Authority notifies the Tenderer in writing that it will not be extended. During this period, the Contracting Authority will assess whether the options should used.
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Option for further extension of the contract:
The Contracting Authority reserves the right to extend the contract for up to 24 months and set a new end date. The Contracting Authority will notify the Tenderer of the extension in writing at least 1 month before the end date.
Estimert verdi eksklusive mva: 5 000 000 NOK 💰
Varighet: 12 måneder
Beskrivelse av fornyelser:
The agreement is automatically extended by six (6) months after the end date, unless the Contracting Authority notifies the Tenderer in writing that it will not be extended. During this period, the Contracting Authority will assess whether the options should used. Option for extension of the contract: The contracting authority reserves the right to extend the contract for up to 24 months and set a new end date.
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Beskrivelse av opsjoner:
There is an option to extend the contract for: up to 6 + 24 months. Option for the procurement of further services with a value of up to NOK 2,500,000 excluding VAT.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Registration in a trade register or a company register: Tenderers must be registered in a company register or a trade register in the country where the tenderer is established. As described in annex XI of directive 2014/24/EU; tenderers from certain member countries can be required to fulfil other requirements in the mentioned annex. Description of the requirement/documentation: The tenderer must be a legally established company. Norwegian companies must attach a company registration certificate. Foreign companies: Verification that the company is registered in a branch register, company register, professional register, or a trade register, as specified in the legislation of the country in which the tenderer is established.
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Økonomisk og finansiell stilling:
Additional economic and financial requirement: With regard to any other economic and financial requirements that have been stated in the notice or in the procurement documents, the tenderer declares that: Description of requirement/documentation: Sufficient economic ability is required to carry out the contractual obligations. Documentation requirement: Tenderers (i.e. the company that has submitted the tender) must attach a credit rating from a certified credit institution/company. The credit report must be based on the last known accounting figures. The credit rating must be a so-called rating (including a credit rating, part judgement and historical rating). The credit score must not be lower than A (creditworthy) or equivalent if a different form of score is used (numbers). Tenders from tenderers with a score lower than A or equivalent (i.e., not credit worthy or credit worthy with security) will not be considered. Recently established Providers shall not have a score lower than AN (worthy of credit, recently established companies) or equivalent if a different form of score is used (assessment of figures).
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Teknisk og faglig kapasitet:
Only for services: During the reference period, the tenderer has carried out the following important goods deliveries of the requested type, or the following important services of the requested type. The contracting authority can require up to three years' experience and can take experience from the period before the last three years into consideration. Description of the requirement/documentation: The tenderer must have the professional qualifications to carry out the assignment in a good way, see the competence requirements and the competence needs in annex 1, chapter 6. Tenderers can also propose other additional competences that can be relevant for the project, in addition to those that are proposed. Any additional competences that are proposed must be justified. Documentation requirement: Completed template - qualification matrix and completed CV template. The number of consultants that a tenderer can present in their application is limited to 10. (The team will be specified in phase 2 - tender contest). If the competence requirements require collaboration between several tenderers, they must first have a binding agreement that ensures that the contracting authority only has one contract party and one point of contact, Further details are in point 3.3. in the tender documentation.
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Prosedyre
Rettslig grunnlag: 32014L0024
Minste antall kandidater: 3
Største antall kandidater: 5
Objektive kriterier for å velge det begrensede antallet kandidater: The selection criteria are in the tender documentation in the Mercell portal.
Tidspunkt for mottak av tilbud: 09:00
Dato for utsendelse av invitasjoner: 2022-09-28 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 3 måneder

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 991825827
Annen type oppdragsgiver: Government Directorate
Kontakt
Kontaktpunkt: Geir-Kristian Slydahl
Adresse til kjøperprofilen: http://www.digdir.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/184118991.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo tingrett
Poststed: Oslo
Land: Norge 🇳🇴
Kilde: OJS 2022/S 159-455300 (2022-08-15)
Kunngjøring om tildeling av kontrakt (2022-11-28)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Complaint processing economic social assistance In order to research possible improvements, we would like to base this project on one concrete case: Cooperation and interactions regarding complaint processing for economic social assistance. We have chosen this case because it provides a good insight into many of the challenges that state administrators and the municipalities face in their interactions. It is also a subject area that very clearly brings out the user's perspective and the user's needs. Information/tips for tenderers. The StimuLab resources are earmarked for procurements of competence in the market. Those who are or who would like to be suppliers for StimuLab projects - read more on tips, information, and previously asked questions here: https://www.digdir.no/innovasjon/leverandorer/1885 See the attached documents in Mercell for further information on this StimuLab procurement. Note that the submission deadline for the qualification application is 09.00 on the submission date.
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Totalverdi for anskaffelsen: 5 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2022-11-28 📅
Publiseringsdato: 2022-12-02 📅
Identifikatorer
Kunngjøringsnummer: 2022/S 233-669369
Refererer til kunngjøring: 2022/S 159-455300
OJ-S-utgave: 233

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Duration of the Contract:
The contract will be automatically extended by six (6) months after the end date, unless the Contracting Authority notifies the Tenderer in writing that it will not be extended. During this period, the Contracting Authority will assess whether the options should be activated.
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Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Assignment comprehension
Kvalitetskriterium (vekting): 50%
Kvalitetskriterium (navn): Composition of team, competence, capacity
Kvalitetskriterium (vekting): 40%
Pris (vekting): 10%

Tildeling av kontrakt
Dato for kontraktinngåelse: 2022-11-09 📅
Navn: Halogen AS
Postadresse: Nedre Slottsgate 15
Poststed: Oslo
Postnummer: 0157
Land: Norge 🇳🇴
Telefon: +47 93490400 📞
Land: Oslo 🏙️
Totalverdi for anskaffelsen: 5 000 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 2
Kilde: OJS 2022/S 233-669369 (2022-11-28)
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