Establishment, Delivery, and Operation of a Response Centre

Oslo kommune v/Helseetaten

Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching this goal and supporting the work of providing good health and care services to inhabitants is the use of VFT systems/services. Response centre services are a prerequisite for achieving the goals of VFT. Service users get assistance from the response centre when required, as a result of situations arising and needs that are outside the planned assistance managed by home-based services, via warnings and alarms from welfare technology systems. This includes, amongst other things, dealing with falls, acute pain, personal help, insecurities and technical errors. See the qualification and tender documentation for further information. The contracting authority reserves the right to enter into a contract for a possibly standardised cloud service directly with the cloud service provider if the chosen system requires this, in addition to signing a SSA-D with annexes.

Frist

Fristen for mottak av tilbud var 2021-05-31. Anskaffelsen ble publisert 2021-04-28.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2021-04-28 Kunngjøring av konkurranse
2021-07-07 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2021-04-28)
Gjenstand
Anskaffelsens omfang
Tittel: Health services
Kort beskrivelse:
Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching this goal and supporting the work of providing good health and care services to inhabitants is the use of VFT systems/services. Response centre services are a prerequisite for achieving the goals of VFT. Service users get assistance from the response centre when required, as a result of situations arising and needs that are outside the planned assistance managed by home-based services, via warnings and alarms from welfare technology systems. This includes, amongst other things, dealing with falls, acute pain, personal help, insecurities and technical errors. See the qualification and tender documentation for further information. The contracting authority reserves the right to enter into a contract for a possibly standardised cloud service directly with the cloud service provider if the chosen system requires this, in addition to signing a SSA-D with annexes.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Tjenesteytelser innen helsevesenet 📦
Tilleggs-CPV: Elektriske følere 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Oslo kommune v/Helseetaten
Postadresse: Storgata 51
Postnummer: 0182
Poststed: Oslo
Kontakt
Internettadresse: https://www.oslo.kommune.no/etater-foretak-og-ombud/helseetaten/#gref 🌏
E-post: omar.attique@uke.oslo.kommune.no 📧
Telefon: +47 21802180 📞
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=299882&B=OSLO 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=299882&B=OSLO 🌏

Referanse
Datoer
Sendt dato: 2021-04-28 📅
Innleveringsfrist: 2021-05-31 📅
Publiseringsdato: 2021-05-03 📅
Identifikatorer
Kunngjøringsnummer: 2021/S 085-221174
OJ-S-utgave: 85

Gjenstand
Anskaffelsens omfang
Estimert totalverdi: 312 000 000 NOK 💰
Kort beskrivelse:
Oslo Municipality c/o Agency for Health, hereafter called the Contracting Authority, invites tenderers to a negotiated procedure in two stages for the procurement of a response centre. The response centre will support Oslo Municipality's general goal of increased safety, mastering, and activity for inhabitants.
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Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching the goal and supporting the work of providing good health and care services for inhabitants (service users) is to use welfare technology systems and services. Response centre services are a prerequisite for achieving the goals of welfare technology.
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Service users get assistance from the response centre when required, as a result of situations arising and needs that are outside the planned assistance managed by home-based services, via warnings and alarms from welfare technology systems. This includes, amongst other things, dealing with falls, acute pain, personal help, insecurities and technical errors.
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See the qualification and tender documentation for further information.
Estimert verdi eksklusive mva: 312 000 000 NOK 💰
Varighet: 36 måneder
Beskrivelse av fornyelser:
The contracting authority has the option to extend the contract for 1 + 1 + 1 year on unchanged terms.
Beskrivelse av opsjoner:
Option 1: Further development of the interface.
Option 2: Adapting the response centre to other welfare technological services.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
• Tenderers must be a legally established company
Documentation requirement:
• Norwegian companies: Company registration certificate;
• Foreign tenderers: Verification that the company is registered in a trade register or company register as prescribed by the law of the country where the tenderer is established.
Økonomisk og finansiell stilling:
• Tenderers must have sufficient economic and financial capacity to carry out the assignment. This point will be subject to assessment of turnover, annual results, as well as key figures in the balance sheet.
Minste nivå(er) av standarder:
Documentation requirement:
• the company's last annual financial statement including notes, the board's annual report and audit report, as well as new information of relevance to the company's fiscal numbers;
• the contracting authority reserves the right to obtain credit appraisals as a supplement to the evaluation of the tenderer’s economic and financial capacity.
Teknisk og faglig kapasitet:
1) Tenderers must have implemented a management system for information security;
2) Tenderers must have good expertise and sufficient resources. This includes tenderers having personnel with relevant competence;
3) Tenderers must have experience from equivalent assignments. Equivalent assignments means:
— assignments of equivalent complexity, including the delivery elements in the response centre described in point 1.2;
— serving a large number of simultaneous service users (volume)
Minste nivå(er) av standarder:
1:
• if a tenderer is certified, a copy of a certificate issued by independent bodies can be submitted, confirming compliance with ISO 27001 or equivalent;
• if a tenderer is not certified, a general description must be given of the implemented management system, as well as the table of contents for the management system. The table of contents must show that the management system includes relevant routines for the management part, the execution part, and the inspection part in the company.
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2:
• A description of resources that the tenderer has at its disposal for fulfilment of all parts of the contract. A competence matrix must be attached that shows education and any other relevant competence for personnel in the response service, the equipment and logistics services, the turn-out service, technical personnel, and any other administrative personnel.
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CVs must not be attached.
3
• A description of the most important assignments in the last three years, including the customer, volume (number of service users), and services.

Prosedyre
Rettslig grunnlag: 32014L0024
Minste antall kandidater: 3
Største antall kandidater: 6
Objektive kriterier for å velge det begrensede antallet kandidater: See the qualification documentation for further information.
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 12 måneder

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 997 506 499
Kontakt
Kontaktpunkt: Omar Attique
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/264775 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=299882&B=OSLO 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo Tingrett
Postadresse: C.J.Hambros plass 4
Poststed: Oslo
Postnummer: 0125
Land: Norge 🇳🇴
Telefon: +47 22035200 📞
Internettadresse: https://www.domstol.no/enkelt-domstol/oslo-tingrett/ 🌏
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Navn: Kofa
Poststed: Bergen
Kilde: OJS 2021/S 085-221174 (2021-04-28)
Kunngjøring om tildeling av kontrakt (2021-07-07)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2021-07-07 📅
Publiseringsdato: 2021-07-12 📅
Identifikatorer
Kunngjøringsnummer: 2021/S 132-352337
Refererer til kunngjøring: 2021/S 085-221174
OJ-S-utgave: 132
Tilleggsinformasjon
The tender contest is cancelled due to lacking competition. C.f. the Public Procurement Regulations § 25 – 4 (1).

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Oslo Municipality c/o Agency for Health, hereafter called the contracting authority, invites tenderers to a negotiated procedure in two stages for the procurement of a response centre. The response centre will support Oslo Municipality's general goal of increased safety, mastering, and activity for inhabitants.
Vis mer

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Assignment comprehension
Kvalitetskriterium (vekting): 25
Kvalitetskriterium (navn): Solution functionality
Kvalitetskriterium (vekting): 20
Kvalitetskriterium (navn): Personal information protection and security in the solution
Kvalitetskriterium (vekting): 15
Kvalitetskriterium (navn): Risk
Kvalitetskriterium (vekting): 10
Pris (vekting): 30
Kilde: OJS 2021/S 132-352337 (2021-07-07)
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