Customs invites tenderers to a negotiated procedure for the procurement of a contact centre system with the accompanying services, including chatbot, for Customs.
Customs has established a long term vision for a contact point for Custom's users and work has started to structure the receipt of enquiries and send as many as possible to the Custom's future guidelines section.
In order to realise the vision, there is a need to procure a modern and flexible contact centre system that can assist with efficient receipt and processing of all types of enquiries. As the aim is to send as many of Custom's enquiries as possible to a joint contact centre system, a system will be needed that can handle both an increasing number of users and an increasing number of enquiries a year.
In addition to the actual contact centre system, Customs would also like to implement chatbot technology.
Frist
Fristen for mottak av tilbud var 2020-08-24.
Anskaffelsen ble publisert 2020-06-24.
Kunngjøring av konkurranse (2020-06-24) Gjenstand Anskaffelsens omfang
Tittel: Telecommunications services
Referansenummer: 20/17004
Kort beskrivelse:
“Customs invites tenderers to a negotiated procedure for the procurement of a contact centre system with the accompanying services, including chatbot, for Customs.”
Kort beskrivelse
Customs invites tenderers to a negotiated procedure for the procurement of a contact centre system with the accompanying services, including chatbot, for Customs.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Telekommunikasjonstjenester📦
Tilleggs-CPV: Datatjenester📦 Utførelsessted
NUTS-region: Norge🏙️
Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
“See the attached tender documentation for further information on the tender contest.”
Kilde: OJS 2020/S 122-300343 (2020-06-24)
Kunngjøring om tildeling av kontrakt (2021-01-13) Gjenstand Anskaffelsens omfang
Kort beskrivelse:
“The contest is cancelled.” Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt