Market Information System MIS

Ruter As

Ruter is responsible for planning, coordinating and marketing of scheduled public transport in Oslo and parts of Viken County (former Akershus County). Ruter is not an operating company, but purchases transport services from several bus, railway, tramway, and boat companies that undertake the daily transportation services. See Ruter's homepage for further information http://www.ruter.no
To better understand our customers' needs, we conduct interviews with our customers. These interviews are currently conducted as follow:
1) 9 000 telephone interviews where the objective is to get an overview of the travel patterns and the contentment of the customers;
2) 40 000 interviews of customers onboard the vehicles using the ferry services. The purpose of these interview is to gain insight in the travel experience. This includes how the vehicle appears in the form of cleaning, comfort etc., as well as the driver's driving style, service attitude, etc.
The objective of this call for tenders is to find a partner who can execute this on behalf of Ruter.

Frist

Fristen for mottak av tilbud var 2020-08-25. Anskaffelsen ble publisert 2020-07-07.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2020-07-07 Kunngjøring av konkurranse
2021-08-27 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2020-07-07)
Gjenstand
Anskaffelsens omfang
Tittel: Market and economic research; polling and statistics
Referansenummer: 20/00918
Kort beskrivelse:
Ruter is responsible for planning, coordinating and marketing of scheduled public transport in Oslo and parts of Viken County (former Akershus County). Ruter is not an operating company, but purchases transport services from several bus, railway, tramway, and boat companies that undertake the daily transportation services. See Ruter's homepage for further information http://www.ruter.no To better understand our customers' needs, we conduct interviews with our customers. These interviews are currently conducted as follow: 1) 9 000 telephone interviews where the objective is to get an overview of the travel patterns and the contentment of the customers; 2) 40 000 interviews of customers onboard the vehicles using the ferry services. The purpose of these interview is to gain insight in the travel experience. This includes how the vehicle appears in the form of cleaning, comfort etc., as well as the driver's driving style, service attitude, etc. The objective of this call for tenders is to find a partner who can execute this on behalf of Ruter.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Markeds- og økonomisk analyse; offentlig meningsmåling og statistikk 📦
Tilleggs-CPV: Dataanalyse 📦
Utførelsessted
NUTS-region: Oslo og Akershus 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Forsyningsenhet
Navn på tildelende myndighet: Ruter As
Postadresse: Dronningens gate 40, Postboks 1030 Sentrum
Postnummer: 0104
Poststed: Oslo
Kontakt
Internettadresse: http://www.ruter.no 🌏
E-post: benny.rytter-johansen@ruter.no 📧
Telefon: +47 95963754 📞
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=275026&B=RUTER 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=275026&B=RUTER 🌏

Referanse
Datoer
Sendt dato: 2020-07-07 📅
Innleveringsfrist: 2020-08-25 📅
Publiseringsdato: 2020-07-09 📅
Startdato: 2021-04-01 📅
Sluttdato: 2023-03-31 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 131-322216
OJ-S-utgave: 131

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Ruter is responsible for planning, coordinating and marketing of scheduled public transport in Oslo and parts of Viken County (former Akershus County). Ruter is not an operating company, but purchases transport services from several bus, railway, tramway, and boat companies that undertake the daily transportation services. See Ruter's homepage for further information http://www.ruter.no
Vis mer
To better understand our customers' needs, we conduct interviews with our customers. These interviews are currently conducted as follow:
1) 9 000 telephone interviews where the objective is to get an overview of the travel patterns and the contentment of the customers;
2) 40 000 interviews of customers onboard the vehicles using the ferry services. The purpose of these interview is to gain insight in the travel experience. This includes how the vehicle appears in the form of cleaning, comfort etc., as well as the driver's driving style, service attitude, etc.
Vis mer
The objective of this call for tenders is to find a partner who can execute this on behalf of Ruter.
Estimert totalverdi: 60 000 000 NOK 💰
Kort beskrivelse:
Ruter is a limited company with responsibility for planning, coordinating and marketing of scheduled public transport in Oslo and parts of Viken County (former Akershus County). Ruter is not an operating company, but purchases transport services from several bus, railway, tramway, and boat companies that undertake the daily transportation services. See Ruter's homepage for further information http://www.ruter.no
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Estimert verdi eksklusive mva: 60 000 000 NOK 💰
Beskrivelse av fornyelser:
Option for extending the agreement entirely or partly for up to 5 (five) additional years. The maximum contract period is until 31 March 2028.
Utførelsessted
Hovedsted eller utførelsessted: Oslo and former Akershus County.

Prosedyre
Rettslig grunnlag: 32014L0025
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2020-12-10 📅

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 991 609 407
Kontakt
Kontaktpunkt: Benny Rytter-Johansen
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/285272 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=275026&B=RUTER 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo tingrett
Postadresse: C.J.Hambros plass 4
Poststed: Oslo
Postnummer: 015
Land: Norge 🇳🇴
Telefon: +47 22035200 📞
E-post: oslo.tingrett@domstol.no 📧
Kilde: OJS 2020/S 131-322216 (2020-07-07)
Kunngjøring om tildeling av kontrakt (2021-08-27)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Ruter is responsible for planning, coordinating and marketing of scheduled public transport in Oslo and parts of Viken County. Ruter is not an operating company, but purchases transport services from several bus, railway, tramway, and boat companies that undertake the daily transportation services. See Ruter's homepage for further information http://www.ruter.no To better understand our customers' needs, we conduct interviews with our customers. These interviews are currently conducted as follow: 1. 9,000 telephone interviews where the objective is to get an overview of the travel patterns and the contentment of the customers 2. 40,000 interviews of customers onboard the vehicles using the ferry services. The purpose of these interview is to gain insight in the travel experience. This includes how the vehicle appears in the form of cleaning, comfort etc., as well as the driver's driving style, service attitude, etc.
Vis mer
Totalverdi for anskaffelsen: 57 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2021-08-27 📅
Publiseringsdato: 2021-09-01 📅
Identifikatorer
Kunngjøringsnummer: 2021/S 169-443242
Refererer til kunngjøring: 2020/S 131-322216
OJ-S-utgave: 169

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Ruter is responsible for planning, coordinating and marketing of scheduled public transport in Oslo and parts of Viken County. Ruter is not an operating company, but purchases transport services from several bus, railway, tramway, and boat companies that undertake the daily transportation services. See Ruter's homepage for further information http://www.ruter.no
Vis mer
1. 9,000 telephone interviews where the objective is to get an overview of the travel patterns and the contentment of the customers
2. 40,000 interviews of customers onboard the vehicles using the ferry services. The purpose of these interview is to gain insight in the travel experience. This includes how the vehicle appears in the form of cleaning, comfort etc., as well as the driver's driving style, service attitude, etc.
Vis mer
Utførelsessted
Hovedsted eller utførelsessted: Oslo og tidligere Akershus

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Solution
Kvalitetskriterium (vekting): 60
Pris (vekting): 40

Tildeling av kontrakt
Dato for kontraktinngåelse: 2020-12-14 📅
Navn: Opinion
Nasjonalt registreringsnummer: 925 808 962
Postadresse: Vulkan 16
Poststed: Oslo
Postnummer: 0178
Land: Norge 🇳🇴
Telefon: +47 21300400 📞
E-post: sara@opinion.no 📧
Internettadresse: http://www.opinion.no 🌏
Totalverdi for anskaffelsen: 57 000 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 5
Kilde: OJS 2021/S 169-443242 (2021-08-27)
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