Future First-Line

Forbrukerrådet

Forbrukerrådet (the Consumer Council of Norway) is an independent interest organisation, assisting the consumers and influencing authorities and businesses in a user-friendly direction.
Forbrukerrådet (the Consumer Council of Norway) is state-financed, but is politically independent from the superior ministry (Ministry of Children and Family Affairs (BFD)) with special powers, its own board, and its own statutes determined by royal resolution.
The Director of the Consumer Council of Norway is Inger Lise Blyverket, and the Consumer Council of Norway's board is headed by Anne Kathrine Slungård.
The Consumer Council of Norway's vision is to give consumers the power and opportunity to make good choices. The Consumer Council of Norway has three focus areas that will all contribute to this vision: consumer service, consumer policy and market portals.

Frist

Fristen for mottak av tilbud var 2021-01-29. Anskaffelsen ble publisert 2020-12-18.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Halogen AS
• Knowit
• Rambøll

Hvem?

• Forbrukerrådet

Hva?

• Programmering av software og rådgivning › Utvikling av kundespesifisert programvare

Hvor?

• Norge
• Oslo

Anskaffelseshistorikk

Dato	Dokument
2020-12-18	Kunngjøring av konkurranse
2021-04-09	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2020-12-18)
Gjenstand
Anskaffelsens omfang
Tittel: Custom software development services
Referansenummer: 20/18042
Kort beskrivelse:

Forbrukerrådet (the Consumer Council of Norway) is an independent interest organisation, assisting the consumers and influencing authorities and businesses in a user-friendly direction. Forbrukerrådet (the Consumer Council of Norway) is state-financed, but is politically independent from the superior ministry (Ministry of Children and Family Affairs (BFD)) with special powers, its own board, and its own statutes determined by royal resolution. The Director of the Consumer Council of Norway is Inger Lise Blyverket, and the Consumer Council of Norway's board is headed by Anne Kathrine Slungård. The Consumer Council of Norway's vision is to give consumers the power and opportunity to make good choices. The Consumer Council of Norway has three focus areas that will all contribute to this vision: consumer service, consumer policy and market portals.

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Utvikling av kundespesifisert programvare 📦
Tilleggs-CPV: Programmering av software og rådgivning 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Forbrukerrådet
Postadresse: Fred. Olsens gate 1
Postnummer: 0152
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/145562125.aspx 🌏
E-post: pal.granholmen@forbrukerradet.no 📧
Telefon: +47 97062706 📞
Faks: +47 23400502 📠
URL for dokumenter: https://permalink.mercell.com/145562125.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/145562125.aspx 🌏

Referanse
Datoer
Sendt dato: 2020-12-18 📅
Innleveringsfrist: 2021-01-29 📅
Publiseringsdato: 2020-12-23 📅
Startdato: 2021-03-15 📅
Sluttdato: 2021-12-31 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 250-626591
OJ-S-utgave: 250
Tilleggsinformasjon
Ann Kristin Svindal Erlandsen.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Forbrukerrådet (the Consumer Council of Norway) is…

… an independent interest organisation, assisting the consumers and influencing authorities and businesses in a user-friendly direction.

… state-financed, but is politically independent from the superior ministry (Ministry of Children and Family Affairs (BFD)) with special powers, its own board, and its own statutes determined by royal resolution.

The Director of the Consumer Council of Norway is Inger Lise Blyverket, and the Consumer Council of Norway's board is headed by Anne Kathrine Slungård.

The Consumer Council of Norway's vision is to give consumers the power and opportunity to make good choices. The Consumer Council of Norway has three focus areas that will all contribute to this vision: consumer service, consumer policy and market portals.

Estimert totalverdi: 30 400 000 NOK 💰
Kort beskrivelse:

The Consumer Council of Norway will meet the needs of the consumers, put them i a position to make good choices and safeguard their rights. Consumer vulnerability has increase in recent years and there is a need to strengthen the consumer role.

I the Consumer Council of Norway, the first-line provides the consumer with advice and guidance, practical and legal, both individually and collectively. The guidance includes pure information, digital solutions, user platforms and guidance one-to-one through via telephone and email.

First-line responsibility:

— inform of the consumers’ rights and duties;

— guide about how the consumers can find out their rights;

— guide about how they can possibly take the case further in the consumer complain system. An important assignment is also to reality-orientate consumers before complaints are lodged.

See the comprehensive notice in the tender documentation

Estimert verdi eksklusive mva: 30 400 000 NOK 💰
Beskrivelse av fornyelser:

The contract applies for 2021 (estimated value of NOK 8 million including VAT) with the possibility to extend for up to 3 year (2022, 2023 and 2024) (estimated NOK 30 million including VAT).

Beskrivelse av opsjoner:

The contract applies for 2021, with the possibility of extending for up to 3 years.

Utførelsessted
Hovedsted eller utførelsessted: Fred Olsens gate 1, Oslo.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten: See the requirement specifications.
Økonomisk og finansiell stilling: See the requirement specifications.
Minste nivå(er) av standarder: See the requirement specifications.
Teknisk og faglig kapasitet: See the requirement specifications.
Kontraktutførelse
Vilkår for kontraktoppfyllelse: See the requirement specifications.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 16:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2021-04-30 📅
Dato for åpning av tilbud: 2021-02-01 📅
Tidspunkt for åpning av tilbud: 10:00
Sted: Digital tender opening.
Tilleggsinformasjon: Ann Kristin Svindal Erlandsen.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 871033382
Kontakt
Kontaktpunkt: Pål Granholmen
Adresse til kjøperprofilen: www.forbrukerradet.no 🌏
URL for dokumenter: https://permalink.mercell.com/145562125.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo tingrett
Postadresse: Postboks 2106 Vika
Poststed: Oslo
Postnummer: 0125
Land: Norge 🇳🇴
Telefon: +47 22035200 📞
E-post: oslo.tingrett@domstol.no 📧
Internettadresse: www.domstol.no 🌏
Kilde: OJS 2020/S 250-626591 (2020-12-18)

Kunngjøring om tildeling av kontrakt (2021-04-09)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Forbrukerrådet (the Consumer Council of Norway) is an independent interest organisation, assisting the consumers and influencing authorities and businesses in a user-friendly direction. Forbrukerrådet (the Consumer Council of Norway) is state-financed, but is politically independent from the superior ministry (Ministry of Children and Family Affairs (BFD)) with special powers, its own board, and its own statutes determined by royal resolution. The Director of the Consumer Council of Norway is Inger Lise Blyverket, and the Consumer Council of Norway's board is headed by Anne Kathrine Slungård. The Consumer Council of Norway's vision is to give consumers the power and opportunity to make good choices. The Consumer Council of Norway has three focus areas that will all contribute to this vision: consumer service, consumer policy and market portals.

Totalverdi for anskaffelsen: 7 775 828 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Utførelsessted
NUTS-region: Oslo og Viken 🏙️

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2021-04-09 📅
Publiseringsdato: 2021-04-14 📅
Identifikatorer
Kunngjøringsnummer: 2021/S 072-184851
Refererer til kunngjøring: 2020/S 250-626591
OJ-S-utgave: 72

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Forbrukerrådet (the Consumer Council of Norway) is state-financed, but is politically independent from the superior ministry (Ministry of Children and Family Affairs (BFD)) with special powers, its own board, and its own statutes determined by royal resolution. The Director of the Consumer Council of Norway is Inger Lise Blyverket, and the Consumer Council of Norway's board is headed by Anne Kathrine Slungård.

— guide about how they can possibly take the case further in the consumer complain system.

An important assignment is also to reality-orientate consumers before complaints are lodged.

See the comprehensive notice in the tender documentation.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality, assignment comprehension
Kvalitetskriterium (vekting): 35 %
Kvalitetskriterium (navn): Quality composition
Kvalitetskriterium (vekting): 45 %
Pris (vekting): 20 %

Tildeling av kontrakt
Dato for kontraktinngåelse: 2021-03-15 📅
Navn: Halogen AS
Postadresse: Nedre Slottsgate 15
Poststed: Oslo
Postnummer: 0157
Land: Norge 🇳🇴
Telefon: +47 93490400 📞
Land: Oslo og Viken 🏙️
Totalverdi for anskaffelsen: 7 775 828 NOK 💰
Nasjonalt registreringsnummer: 985041954
Land: Oslo 🏙️
Navn: Knowit
Rambøll
Informasjon om tilbud
Antall mottatte tilbud: 2

Utfyllende informasjon
Klageinstans
Navn: Oslo Tingrett
Kilde: OJS 2021/S 072-184851 (2021-04-09)

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