Contract Service Management system

Ullensaker kommune

The objective of the tender contest is to enter into a contract for the delivery of a enterprise service management system for Ullensaker municipality.
Ullensaker municipality needs a support tool to be able to perform the tasks that are intended for the various tasks in the new service integration function, such as:
• service desk function;
• intern onsite support service;
• operative ITIL processes, such as request, incident, problem and change management service request management (SRM) function;
• agreement administration;
• configuration management database (CMDB) and asset management function.
The contracting authority wants to grow into the platform/solution over time and use additional functionality when the need arises.
Refer to the procurement documents for further information.
A draft of the tender documentation is attached to this qualification documentation. The contracting authority reserves the right to make smaller, unsubstantial alterations of the documentation prior to inviting the tenderers to submit tenders.

Frist

Fristen for mottak av tilbud var 2020-08-10. Anskaffelsen ble publisert 2020-06-12.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• TOPdesk Norge

Hvem?

• Ullensaker kommune

Hva?

Hvor?

• Akershus

Anskaffelseshistorikk

Dato	Dokument
2020-06-12	Kunngjøring av konkurranse
2020-10-15	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2020-06-12)
Gjenstand
Anskaffelsens omfang
Tittel: Systems and technical consultancy services
Referansenummer: 20103
Kort beskrivelse:

The objective of the tender contest is to enter into a contract for the delivery of a enterprise service management system for Ullensaker municipality. Ullensaker municipality needs a support tool to be able to perform the tasks that are intended for the various tasks in the new service integration function, such as: • service desk function; • intern onsite support service; • operative ITIL processes, such as request, incident, problem and change management service request management (SRM) function; • agreement administration; • configuration management database (CMDB) and asset management function. The contracting authority wants to grow into the platform/solution over time and use additional functionality when the need arises. Refer to the procurement documents for further information. A draft of the tender documentation is attached to this qualification documentation. The contracting authority reserves the right to make smaller, unsubstantial alterations of the documentation prior to inviting the tenderers to submit tenders.

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Systemtjenester og tekniske konsulenttjenester 📦
Tilleggs-CPV: Tidsplanleggings- og produksjonsprogramvare 📦
Utførelsessted
NUTS-region: Akershus 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Ullensaker kommune
Postadresse: Furusetgt. 12
Postnummer: 2050
Poststed: Jessheim
Kontakt
Internettadresse: https://www.ullensaker.kommune.no/ 🌏
E-post: roy@innkjopskontoret.no 📧
URL for dokumenter: https://tendsign.no/public/p_adformsnotice.aspx?UniqueId=affurljahd 🌏
URL for deltakelse: https://tendsign.no/doc.aspx?UniqueId=affurljahd&GoTo=Tender 🌏

Referanse
Datoer
Sendt dato: 2020-06-12 📅
Innleveringsfrist: 2020-08-10 📅
Publiseringsdato: 2020-06-16 📅
Startdato: 2020-10-01 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 115-280494
OJ-S-utgave: 115
Tilleggsinformasjon
Visma notice: https://opic.com/id/affurljahd

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The objective of the tender contest is to enter into a contract for the delivery of a enterprise service management system for Ullensaker municipality.

Ullensaker municipality needs a support tool to be able to perform the tasks that are intended for the various tasks in the new service integration function, such as:

• service desk function;

• intern onsite support service;

• operative ITIL processes, such as request, incident, problem and change management service request management (SRM) function;

• agreement administration;

• configuration management database (CMDB) and asset management function.

The contracting authority wants to grow into the platform/solution over time and use additional functionality when the need arises.

Refer to the procurement documents for further information.

A draft of the tender documentation is attached to this qualification documentation. The contracting authority reserves the right to make smaller, unsubstantial alterations of the documentation prior to inviting the tenderers to submit tenders.

Lots/groups

Tenders cannot be submitted for parts of the assignment, and alternative tenders are not allowed. The contracting authority has considered dividing the assignment in accordance with PPR §19-4 but has decided that it is not appropriate for this contract. The contracting authority retains the right to accept all or parts of a tender.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Økonomisk og finansiell stilling:

Tax and VAT certificates

Tenderers must have their tax and VAT payments in order (ESPD: Part II A.e).

Documentation requirement: requirement for certificate of paid VAT, tax and social security contribution. A certificate issued by the competent authority in the tenderer's country, confirming that the tenderer has met the obligations in regard to payment of VAT, tax and social security contributions in the country where the tenderer/contractor has its headquarters the (Norwegian certificate for Tax and VAT is combined and ordered from altinn.no, RF-1507, previously RF-1244) in accordance with the legislation in the country. The certificate must not be more than 6 month olds.

The contracting authority is not allowed to request the certificate if he has already received it, in accordance with the regulations § 17-1(4). If you have submitted a tax certificate to the contracting authority and it is still valid at the time of the tender submission for this contract the tender submission deadline, for this contest, you are not obliged to submit a certificate now. If this is the case, state when and to whom the certificate was previously submitted. You can, however, enclose the certificate voluntarily if you want.

Other economic and financial requirements: economic and financial standing.

Requirements regarding the tenderer's economic and financial standing: The financial capacity to fulfil the contract is required (ESPD: Part IV B.58-3).

Documentation: the contracting authority will assess finances through the company and accounting information system Proff Forvalt (www.forvalt.no). The contracting Authority reserves the right to obtain supplementary information about the tenderer's finances.

Any need for support from other companies for fulfilling this qualification requirement. If the tenderer is dependent on other companies for fulfilling this qualification requirement, the required documentation thereof must be presented. The contracting authority retains the right to collect supplementary information, bank guarantees or similar.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2020-11-03 📅

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 933 649 768
Annen type oppdragsgiver: Municipal
Kontakt
Kontaktpunkt: Roy Pettersen
URL for dokumenter: https://tendsign.no/public/p_adformsnotice.aspx?UniqueId=affurljahd 🌏

Utfyllende informasjon
Klageinstans
Navn: ØVRE Romerike Tingrett
Poststed: Eidsvoll
Land: Norge 🇳🇴
Kilde: OJS 2020/S 115-280494 (2020-06-12)

Kunngjøring om tildeling av kontrakt (2020-10-15)
Gjenstand
Anskaffelsens omfang
Totalverdi for anskaffelsen: 1 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2020-10-15 📅
Publiseringsdato: 2020-10-20 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 204-497536
Refererer til kunngjøring: 2020/S 115-280494
OJ-S-utgave: 204
Tilleggsinformasjon
Visma notice: https://opic.com/id/afeeneyrag

Prosedyre
Tildelingskriterier
Kostnadskriterium (navn): See the tender documentation
Kostnadskriterium (vekting): 100 %

Tildeling av kontrakt
Dato for kontraktinngåelse: 2020-09-28 📅
Navn: TOPdesk Norge
Nasjonalt registreringsnummer: 920 870 392
Postadresse: Strandveien 35
Poststed: Lysaker
Postnummer: 1366
Land: Norge 🇳🇴
Akershus 🏙️
Totalverdi for anskaffelsen: 1 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 5

Utfyllende informasjon
Klageinstans
Navn: Øvre Romerike tingrett
Kilde: OJS 2020/S 204-497536 (2020-10-15)

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