Renewed Notice for the Procurement of a Process Engine for a New Case Management Platform

Utlendingsdirektoratet — UDI

UDI has started a process to replace the current case management system. Process follow-up, both the general process, the orchestration of automatic processes and follow-up of manual processes, is an important part of the new case management platform. This functionality can either be built from scratch via general development language or procured through a process engine that offers configurable functionality. The expectation is that UDI's need for this type of process support will be best met through a lightweight process and rule engine. This will also be the cheapest solution.
UDI has been granted resources for 2019 to automise applications for citizenship cases, which will use a process engine and start the work on a new case management system. The expectation is that further case portfolios will be transferred to the new platform in the coming years, but this is not certain.

Frist

Fristen for mottak av tilbud var 2019-09-20. Anskaffelsen ble publisert 2019-08-21.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2019-08-21 Kunngjøring av konkurranse
2020-01-30 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2019-08-21)
Gjenstand
Anskaffelsens omfang
Tittel: Software package and information systems
Referansenummer: 19/02934
Kort beskrivelse:
UDI has started a process to replace the current case management system. Process follow-up, both the general process, the orchestration of automatic processes and follow-up of manual processes, is an important part of the new case management platform. This functionality can either be built from scratch via general development language or procured through a process engine that offers configurable functionality. The expectation is that UDI's need for this type of process support will be best met through a lightweight process and rule engine. This will also be the cheapest solution. UDI has been granted resources for 2019 to automise applications for citizenship cases, which will use a process engine and start the work on a new case management system. The expectation is that further case portfolios will be transferred to the new platform in the coming years, but this is not certain.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Varer
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Programvare og informasjonssystemer 📦
Tilleggs-CPV: Automasjonssystemer 📦
Utførelsessted
NUTS-region: Oslo og Akershus 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Utlendingsdirektoratet — UDI
Postadresse: Hausmannsgate 21
Postnummer: 0182
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/111986689.aspx 🌏
E-post: nem@udi.no 📧
Telefon: +47 23351500 📞
URL for dokumenter: https://permalink.mercell.com/111986689.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/111986689.aspx 🌏

Referanse
Datoer
Sendt dato: 2019-08-21 📅
Innleveringsfrist: 2019-09-20 📅
Publiseringsdato: 2019-08-23 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 162-399645
Refererer til kunngjøring: 2019/S 135-334111
OJ-S-utgave: 162
Tilleggsinformasjon
The total limit for the procurement, including options, is 4 000 000-24 000 000 NOK excluding VAT, calculated over a 10 year contract period. Tenders exceeding this price limit will be rejected. The procurement cost and the annual maintenance fee for standard software, excluding options, can be a maximum of 0,8 NOK per annum excluding VAT.
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Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
UDI has started a process to replace the current case management system. Process follow-up, both the general process, the orchestration of automatic processes and follow-up of manual processes, is an important part of the new case management platform. This functionality can either be built from scratch via general development language or procured through a process engine that offers configurable functionality. The expectation is that UDI's need for this type of process support will be best met through a lightweight process and rule engine. This will also be the cheapest solution.
Vis mer
UDI has been granted resources for 2019 to automise applications for citizenship cases, which will use a process engine and start the work on a new case management system. The expectation is that further case portfolios will be transferred to the new platform in the coming years, but this is not certain.
Vis mer
Estimert totalverdi: 24 000 000 NOK 💰
Kort beskrivelse:
Content of the delivery:
The contract must include delivery of the following services and performance:
— standard software, including documentation, based on the requirements in the enquiry,
— training and assistance as required, there will be call-offs for this when needed.
Tenderers must offer options for the following services and performance:
— option for further volumes in addition to citizenship applications, and free use of the product, see chapter 3.2, if this is not included in point 1.
Tenderers can offer options for the following services and performance:
— option for support 24/7/365, if this is not included in point 1,
— B requirements that are not covered within the given framework.
Objective of the procurement:
— the objective is to get standard systems that cover as many of the requirements described in the enquiry as possible, so that the need for special adaptations and self-development is as little as possible,
— the goal is to have a contract within fixed or predictable financial limits and time frames,
— the goal is to have a system that allows efficient and simple processes and assignments,
— the goal is to establish a fully automatic system for processing applications,
— the goal is to have a total overview of the entire portfolio, waiting times and arrears,
— by modernising the system portfolio for the administration of foreigners, UDI will take this case portfolio out of EUF and thereby start the work of clearing the current case management system.
Estimert verdi eksklusive mva: 24 000 000 NOK 💰
Varighet: 120 måneder
Beskrivelse av opsjoner:
Tenderers must offer options for the following services and performance:
— option for further volumes in addition to citizenship applications, and free use of the product, see chapter 3.2, if this is not included in point 1.
Tenderers can offer options for the following services and performance:
— option for support 24/7/365, if this is not included in point 1,
— B requirements that are not covered within the given framework.
Tilleggsinformasjon:
The total limit for the procurement, including options, is 4 000 000-24 000 000 NOK excluding VAT, calculated over a 10 year contract period. Tenders exceeding this price limit will be rejected. The procurement cost and the annual maintenance fee for standard software, excluding options, can be a maximum of 0,8 NOK per annum excluding VAT.
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Utførelsessted
Hovedsted eller utførelsessted: Oslo.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: engelsk 🗣️
norsk 🗣️
Tilbudets gyldighetsperiode: 2019-12-20 📅
Dato for åpning av tilbud: 2019-09-20 📅
Tidspunkt for åpning av tilbud: 12:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 974760746
Kontakt
Kontaktpunkt: Nebojsa Matic
Adresse til kjøperprofilen: http://www.udi.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/111986689.aspx 🌏

Referanse
Tilleggsinformasjon
All tenders must be submitted electronically via the Mercell portal, www.mercell.no by the tender deadline. Tenders that are submitted later than this will be rejected. The system does not allow tenders to be submitted electronically via Mercell after the tender deadline has expired.
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If you are not a Mercell user, or you have any questions related to how to submit a tender, please contact Mercell Support on tel No 21018860 or send an email to support@mercell.com
Guidelines for responses:
Annex 1: requirements document — not to be answered by the tenderer, it will be part of the contract. In addition to the requirements tables, which must be answered in Annex 2, it includes guidelines on how to answer. The most important elements have been included in the section below as well as background information on how the product will be used.
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Annex 2: the tenderer's response to the delivery — the requirement tables must be completed by the tenderer. Annex 2 is a copy of Annex 1, with the exception of the introduction.
Annex 3: the contracting authority's technical platform — tenderers must add a description of the requirements for the operations environment.
Annex 6: administrative terms — tenderers must supplement as stated.
Annex 7: total price and price terms — tenderers must answer.
Annex 8: changes in the general contract text — tenderers must respond if they would like changes to the general contract text.
Annex 9: changes to the contract after the contract is signed — not to be answered by the tenderer, it will be part of the contract.
Annex 10: licence terms for free and standard software — tenderers can attach.
Tenderers can attach proposals for the standard contract. Price assessment of any conditions that the tenderer has taken in the tender, including any use of the tenderer's contract.
UDI's proposal for contracts is available in English.
SSA-K:
SSA-V:
The annexes, including the requirements document, are only available in Norwegian. If there is uncertainty on the interpretation of the requirements, including translation, send questions to the contracting authority via Mercell. Note that the deadline for questions expires before the actual tender deadline.
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A tender will only be accepted if the A requirements are fulfilled. A requirements that require tenderers to describe their system in addition to confirmation will form part of the evaluation. B and C requirements will count for an evaluation of the tender's quality. See chapter 1.6 in Annex 1 for detailed information on responses. The limits for the contest, including the evaluation criteria, are described in chapter 1.4 in Annex 1. Chapter 3 in Annex 1 has the expected volumes as a guide for pricing the product.
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The application requires an electronic signature upon submission.
During the submission, you will be asked for an electronic signature to confirm that it is the actual tenderer who has sent the application. UDI accepts all digital signatures supported by Mercell for submitting a tender.
You can obtain an electronic signature at www.commfides.com, www.buypass.no or www.bankid.no
Attention is drawn to the fact that the Mercell portal supports the following signatures from Sweden and Denmark:
Sweden: Svensk Bank ID,Nordea
Denmark: Nem ID, TDC/OCES
Within the EU, Mercell uses a service provided by Unizeto (http://unizeto.eu/) through a contract with DIFI and the EU project PEPPOL (www.peppol.eu). This supports most X.509 certificates, but it is not possible to list all the relevant certificates.
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Mercell recommends test signing an available certificate as soon as possible. The test functionality is in the registration/tender submission stages:
Please note that it may take several days for the electronic signature to be delivered to you and as such this process should be initiated as soon as possible.

Utfyllende informasjon
Klageinstans
Navn: Kofa
Poststed: Bergen
Land: Norge 🇳🇴
Kilde: OJS 2019/S 162-399645 (2019-08-21)
Kunngjøring om tildeling av kontrakt (2020-01-30)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
UDI has started a process to replace the current case management system. Process follow-up, both the general process, the orchestration of automatic processes and follow-up of manual processes, is an important part of the new case management platform. This functionality can either be built from scratch via general development language, or procured through a process engine that offers configurable functionality. The expectation is that UDI's need for this type of process support will be best met through a lightweight process and rule engine. This will also be the cheapest solution. UDI has been granted resources for 2019 to automate applications for citizenship cases, which will use a process engine and start the work on a new case management system. The expectation is that further case portfolios will be transferred to the new platform in the coming years, but this is not certain.
Vis mer
Totalverdi for anskaffelsen: 20 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt
Tildelingskriterier
Laveste pris

Oppdragsgiver
Identitet
Navn på tildelende myndighet: Utlendingsdirektoratet - UDI
Kontakt
E-post: kjni@udi.no 📧

Referanse
Datoer
Sendt dato: 2020-01-30 📅
Publiseringsdato: 2020-02-04 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 024-055150
Refererer til kunngjøring: 2019/S 162-399645
OJ-S-utgave: 24
Tilleggsinformasjon
The total limit for the procurement, including options, is 4 000 000 — 24 000 000 NOK excluding VAT, calculated over a 10-year contract period. Tenders exceeding this price limit will be rejected. The procurement cost and the annual maintenance fee for standard software, excluding options, can be a maximum of NOK 0.8 per annum excluding VAT.
Vis mer

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
UDI has started a process to replace the current case management system. Process follow-up, both the general process, the orchestration of automatic processes and follow-up of manual processes, is an important part of the new case management platform. This functionality can either be built from scratch via general development language, or procured through a process engine that offers configurable functionality. The expectation is that UDI's need for this type of process support will be best met through a lightweight process and rule engine. This will also be the cheapest solution.
Vis mer
UDI has been granted resources for 2019 to automate applications for citizenship cases, which will use a process engine and start the work on a new case management system. The expectation is that further case portfolios will be transferred to the new platform in the coming years, but this is not certain.
Vis mer
Content of the delivery.
Tenderers must offer options for the following services and performance.
— option for further volumes in addition to citizenship applications, and free use of the product, see Chapter 3.2, if this is not included in point 1.
Objective of the procurement.
Beskrivelse av opsjoner:
Tenderers must offer options for the following services and performance.
— option for further volumes in addition to citizenship applications, and free use of the product, see Chapter 3.2, if this is not included in point 1.
Tilleggsinformasjon:
The total limit for the procurement, including options, is 4 000 000 — 24 000 000 NOK excluding VAT, calculated over a 10-year contract period. Tenders exceeding this price limit will be rejected. The procurement cost and the annual maintenance fee for standard software, excluding options, can be a maximum of NOK 0.8 per annum excluding VAT.
Vis mer

Tildeling av kontrakt
Dato for kontraktinngåelse: 2020-01-23 📅
Navn: Camunda Services GmbH
Postadresse: Zossener Str 55-58
Poststed: Berlin
Postnummer: 10961
Land: Tyskland 🇩🇪
Telefon: +49 30664040900 📞
Land: Berlin 🏙️
Internettadresse: https://camunda.com/ 🌏
Totalverdi for anskaffelsen: 20 000 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 1

Oppdragsgiver
Kontakt
Kontaktpunkt: Kjartan Nilsen

Referanse
Tilleggsinformasjon
If you are not a Mercell user, or you have any questions related to how to submit a tender, please contact Mercell Support on tel No 21 01 88 60 or send an e-mail to support@mercell.com.
Annex 1: Requirements document — not to be answered by the tenderer, it will be part of the contract. In addition to the requirements tables, which must be answered in annex 2, it includes guidelines on how to answer. The most important elements have been included in the section below as well as background information on how the product will be used.
Vis mer
Annex 2: The tenderer's response to the delivery — the requirement tables must be completed by the tenderer. Annex 2 is a copy of annex 1, with the exception of the introduction.
Annex 3: The contracting authority's technical platform - tenderers must add a description of the requirements for the operations environment.
Annex 6: Administrative terms — tenderers must supplement as stated
Annex 7: Total price and price terms — tenderers must answer
Annex 8: Changes in the general contract text - tenderers must respond if they would like changes to the general contract text.
Annex 9: Changes to the contract after the contract is signed — not to be answered by the tenderer, it will be part of the contract.
Annex 10: Licence terms for free and standard software — tenderers can attach
A tender will only be accepted if the A requirements are fulfilled. A requirements that require tenderers to describe their system in addition to confirmation will form part of the evaluation. B and C requirements will count for an evaluation of the tender's quality. See chapter 1.6 in annex 1 for detailed information on responses. The limits for the contest, including the evaluation criteria, are described in chapter 1.4 in annex 1. Chapter 3 in annex 1 has the expected volumes as a guide for pricing the product.
Vis mer
You can obtain an electronic signature at www.commfides.com, www.buypass.no or www.bankid.no.
Kilde: OJS 2020/S 024-055150 (2020-01-30)
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