Legal Aid Counselling Content Curation Platform and Client Portal App

Norwegian Refugee Council

The Norwegian Refugee Council's information, counseling and legal assistance program is seeking to begin its digital transformation journey by focusing on building and testing minimum viable products for 2 key aspects that underlie that vision. First, a platform that enables NRC to effectively and efficiently create, curate and deliver digital content to client-facing portals. Second, an android application that enables self-service access to NRC curated legal aid content.

Frist

Fristen for mottak av tilbud var 2020-01-06. Anskaffelsen ble publisert 2019-11-18.

Hvem?

• Norwegian Refugee Council

Hva?

Hvor?

• Oslo

Anskaffelseshistorikk

Dato	Dokument
2019-11-18	Kunngjøring av konkurranse
2020-03-07	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2019-11-18)
Gjenstand
Anskaffelsens omfang
Tittel: IT services: consulting, software development, Internet and support
Referansenummer: NRC-ICLA-0003
Kort beskrivelse:

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Tilleggs-CPV: Programmering av software og rådgivning 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Innovasjonspartnerskap
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Norwegian Refugee Council
Postadresse: Grensen 17, Postboks 6758, St Olavs Plass
Postnummer: 0130
Poststed: Oslo
Kontakt
Internettadresse: http://www.nrc.no/procurement 🌏
E-post: nrc.digitalicla@nrc.no 📧
Telefon: +47 23109800 📞
Faks: +47 23109801 📠
URL for dokumenter: http://www.hiplatform.org/ICLA 🌏

Referanse
Datoer
Sendt dato: 2019-11-18 📅
Innleveringsfrist: 2020-01-06 📅
Publiseringsdato: 2019-11-21 📅
Startdato: 2020-02-03 📅
Sluttdato: 2020-06-30 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 225-552964
Refererer til kunngjøring: 2019/S 113-278725
OJ-S-utgave: 225
Tilleggsinformasjon
Additional information can be found at: www.hiplatform.org/ICLA

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The Request for proposal (RFP) purpose is identify 1 to 3 suppliers who have demonstrated capabilities in delivering a solution to match the desired scope of the paired MVP’s. In responding to this RFP, Bidders are asked to provide their proposal for developing the minimum viable products for both the internal platform concept (4C's Platform) and the client app (DC-App):

— the 4C’s is where local field teams will create and curate the ICLA content that beneficiaries seek out. The 4C’s tool will enable teams to fully digitize general information content and the localized decision trees which generate personalized process recommendations for users. The tool will enable improved consistency and accuracy of information regardless of the channel access chosen by the beneficiary. It will be the one source of information for digital access points (mobile application/web), face to face counselling sessions, interactive voice response systems, SMS and call centers/hotlines,

— the DC-app is the envisioned software solution through which our clients will both self-service their information and counselling needs and follow their legal assistance cases being managed by NRC staff. Through this channel beneficiaries will be able to access tailored process recommendations based upon decision tree questions, provide feedback or ask questions on specific content presented and get responses via chatbot and messaging functionalities, share tips with others in their community, and be able to track their personal tasks related to navigating an administrative process.

A bidder’s solution proposal can be comprised of existing off-the-shelf software components, customization of existing software and/or creation of new, tailor-made software. In the proposal, the Bidder should explain how their solution adheres to or deviates from the desired requirements, the approach to addressing the requirements (existing/customization/new development) and why that approach was identified and the architecture of their solution. Additionally, the bidder should seek to elaborate on the long-term cost implications and potential licensing terms for the operation and maintenance of the solution and the ability to scale the solutions both across NRC country operations and the potential for other organizations to utilize the solution as a framework for delivering their own services. Full details of the solution proposal can be found in the RFP narrative linked on: www.hiplatfrom.org/ICLA

Once 1 to 3 suppliers are identified, NRC will engage bilaterally to further explore the proposed solutions through workshops, meetings, interviews, demos and direct interaction with current and past clients (of the selected suppliers). Ultimately, if one solution proposal is found to meet the organisation’s needs, NRC will select that supplier and move forward to negotiation, contract signature and a pre-project phase.

Tilleggsinformasjon: Additional information can be found at: www.hiplatform.org/ICLA
Utførelsessted
Hovedsted eller utførelsessted:

Product management from NRC from the headquarters in Oslo, Norway. Field-based user testing in one or more NRC country operations.

Prosedyre
Rettslig grunnlag: 32014L0024
Minste antall kandidater: 1
Største antall kandidater: 3
Objektive kriterier for å velge det begrensede antallet kandidater:

Criteria for evaluation of Bid submissions is available as part of the RFP narrative.

Tidspunkt for mottak av tilbud: 17:00
Dato for utsendelse av invitasjoner: 2020-01-10 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: engelsk 🗣️
Tilbudets gyldighetsperiode: 2020-03-31 📅

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 977538319
Kontakt
Kontaktpunkt: Michael Waugh
URL for dokumenter: www.hiplatform.org/ICLA 🌏
URL for dokumenter: www.hiplatform.org/ICLA 🌏

Utfyllende informasjon
Klageinstans
Navn: Norwegian Refugee Councel
Postadresse: Prinsensgate 2
Poststed: Oslo
Land: Norge 🇳🇴
E-post: nrc.digitalicla@nrc.no 📧
Informasjon om frister for klage:

All submissions of RFP replies must be made by 6.1.2020 at 17.00 CET. A subset of bidders will be selected and notified by 10.1.2020 for further engagement. NRC will evaluate bids based on, but not limited to, the following criteria:

1) Relevant experience;

2) Quality of the solution;

3) Project methodology;

4) Staffing and project implementation plan;

5) Price and value for money.

Kilde: OJS 2019/S 225-552964 (2019-11-18)

Kunngjøring om tildeling av kontrakt (2020-03-07)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The Norwegian Refugee Council's Information, Counseling and Legal Assistance program is seeking to begin its digital transformation journey by focusing on building and testing minimum viable products for 2 key aspects that underlie that vision. First, a platform that enables NRC to effectively and efficiently create, curate and deliver digital content to client-facing portals. Second, an android application that enables self-service access to NRC curated legal aid content.

Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2020-03-07 📅
Publiseringsdato: 2020-03-12 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 051-122189
Refererer til kunngjøring: 2019/S 225-552964
OJ-S-utgave: 51

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The request for proposal (RFP) purpose is identify 1 to 3 suppliers who have demonstrated capabilities in delivering a solution to match the desired scope of the paired MVP’s. In responding to this RFP, Bidders are asked to provide their proposal for developing the minimum viable products for both the internal platform concept (4C's Platform) and the client app (DC-App).

— The 4C’s is where local field teams will create and curate the ICLA content that beneficiaries seek out. The 4C’s tool will enable teams to fully digitize general information content and the localized decision trees which generate personalized process recommendations for users. The tool will enable improved consistency and accuracy of information regardless of the channel access chosen by the beneficiary. It will be the one source of information for digital access points (mobile application/web), face to face counselling sessions, interactive voice response systems, SMS and call centers/hotlines.

— The DC-app is the envisioned software solution through which our clients will both self-service their information and counselling needs and follow their legal assistance cases being managed by NRC staff. Through this channel beneficiaries will be able to access tailored process recommendations based upon decision tree questions, provide feedback or ask questions on specific content presented and get responses via chatbot and messaging functionalities, share tips with others in their community, and be able to track their personal tasks related to navigating an administrative process.

A bidder’s solution proposal can be comprised of existing off-the-shelf software components, customization of existing software and/or creation of new, tailor-made software. In the proposal, the bidder should explain how their solution adheres to or deviates from the desired requirements, the approach to addressing the requirements (existing/customization/new development) and why that approach was identified and the architecture of their solution. Additionally, the bidder should seek to elaborate on the long-term cost implications and potential licensing terms for the operation and maintenance of the solution and the ability to scale the solutions both across NRC country operations and the potential for other organizations to utilize the solution as a framework for delivering their own services. Full details of the solution proposal can be found in the RFP narrative linked on: www.hiplatfrom.org/ICLA

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality of the solution
Kvalitetskriterium (vekting): 30 %
Kvalitetskriterium (navn): Relevant experience
Kvalitetskriterium (vekting): 10 %
Kvalitetskriterium (navn): Sustainability
Kvalitetskriterium (vekting): 15 %
Kvalitetskriterium (navn): Project implementation plan
Kvalitetskriterium (vekting): 10
Kvalitetskriterium (navn): Staffing
Kostnadskriterium (navn): Price and value for money
Kostnadskriterium (vekting): 25 %

Utfyllende informasjon
Klageinstans
Informasjon om frister for klage:

All submissions of RFP replies must be made by 6 January 2020 at 17.00 CET. A subset of bidders will be selected and notified by 10 January 2020 for further engagement. NRC will evaluate bids based on, but not limited to, the following criteria:

1) relevant experience;

2) quality of the solution;

3) project methodology;

4) staffing and project implementation plan;

5) price and value for money.

Kilde: OJS 2020/S 051-122189 (2020-03-07)

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