FMA IKT 2019 K-004 Framework Agreement for the Maintenance and Procurement of Remedy Software or Equivalent

Forsvarsmateriell

The aim of the procurement is to enter into a Framework Agreement in order to cover the Defence Sector's total need for the maintenance and support of existing service management systems, based on BMC Remedy Action Request System, or equivalent.
The procurement also includes an option for new procurements of additional licences of the mentioned software, “or equivalent”, as well as maintenance of this.
The Framework Agreement will be valid for a period of two (2) years, with options for extensions for two (2) x one (1) year.

Frist

Fristen for mottak av tilbud var 2019-04-26. Anskaffelsen ble publisert 2019-03-20.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2019-03-20 Kunngjøring av konkurranse
2019-05-16 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2019-03-20)
Gjenstand
Anskaffelsens omfang
Tittel: Software package and information systems
Referansenummer: FMA IKT 2019 K-004
Kort beskrivelse:
The aim of the procurement is to enter into a Framework Agreement in order to cover the Defence Sector's total need for the maintenance and support of existing service management systems, based on BMC Remedy Action Request System, or equivalent. The procurement also includes an option for new procurements of additional licences of the mentioned software, “or equivalent”, as well as maintenance of this. The Framework Agreement will be valid for a period of two (2) years, with options for extensions for two (2) x one (1) year.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Varer
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare og informasjonssystemer 📦
Tilleggs-CPV: IT programvarepakke 📦
Utførelsessted
NUTS-region: Akershus 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Forsvarsmateriell
Postadresse: Grev Wedels plass 1
Postnummer: 0151
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/102360049.aspx 🌏
E-post: lkvinge@mil.no 📧
Telefon: +47 67862969 📞
URL for dokumenter: https://permalink.mercell.com/102360049.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/102360049.aspx 🌏

Referanse
Datoer
Sendt dato: 2019-03-20 📅
Innleveringsfrist: 2019-04-26 📅
Publiseringsdato: 2019-03-25 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 059-137693
OJ-S-utgave: 59

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The aim of the procurement is to enter into a Framework Agreement in order to cover the Defence Sector's total need for the maintenance and support of existing service management systems, based on BMC Remedy Action Request System, or equivalent.
The procurement also includes an option for new procurements of additional licences of the mentioned software, “or equivalent”, as well as maintenance of this.
The Framework Agreement will be valid for a period of two (2) years, with options for extensions for two (2) x one (1) year.
Estimert totalverdi: 7 000 000 NOK 💰
Kort beskrivelse:
The Defence Sector's Service Management systems, based on BMC Remedy Action Request System, currently have approx. 4 000 users who serve approx. 18 000 users in the Defence Sector within different processes and areas. In addition to being a service management system that supports processes such as incident management, problem management, change management, configuration management, release management and service level management, remedy software is also used for orders/customer follow-up of regional support functions, as well as event reports for aircraft in the Air Force.
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The procurement's scope includes software maintenance for the Defence Sector's existing stock of BMC Remedy software. The Defence Sector will also, if needed, be able to procure additional licences (user rights) for the same software or equivalent.
Tenderers of other software than BMC Remedy, cf. “or equivalent”, must vouch that the offered software is fully compatible with the Forsvarsmateriell's existing products. Tenderers of other software must cover the cost of switching.
Estimert verdi eksklusive mva: 7 000 000 NOK 💰
Varighet: 48 måneder
Beskrivelse av fornyelser:
24 months main contract plus an option to extend the contract twice for 12 months.
Beskrivelse av opsjoner:
The Framework Agreement will be valid for 2 years, with options to extend twice for 1 year (2 + 1 + 1).

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2019-07-15 📅
Dato for åpning av tilbud: 2019-04-26 📅
Tidspunkt for åpning av tilbud: 12:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 916075855
Kontakt
Kontaktpunkt: Line Holte Kvinge
URL for dokumenter: https://permalink.mercell.com/102360049.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Forsvarsmateriell IKT-kapasiteter, Kontraktsavdelingen
Poststed: Postboks 800, Postmottak
Postnummer: 2617 Lillehammer
Land: Norge 🇳🇴
Kilde: OJS 2019/S 059-137693 (2019-03-20)
Kunngjøring om tildeling av kontrakt (2019-05-16)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The aim of the procurement is to enter into a Framework Agreement in order to cover the Defence Sector's total need for the maintenance and support of existing service management systems, based on BMC remedy action request system, or equivalent. The procurement also includes an option for new procurements of additional licences of the mentioned software, “or equivalent”, as well as maintenance of this. The Framework Agreement will be valid for a period of two (2) years, with options for extensions for two (2) x one (1) year.
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Totalverdi for anskaffelsen: 7 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2019-05-16 📅
Publiseringsdato: 2019-05-20 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 096-233190
Refererer til kunngjøring: 2019/S 059-137693
OJ-S-utgave: 96

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The aim of the procurement is to enter into a Framework Agreement in order to cover the Defence Sector's total need for the maintenance and support of existing service management systems, based on BMC remedy action request system, or equivalent.
The Defence Sector's Service Management systems, based on BMC remedy action request system, currently have approx. 4 000 users who serve approx. 18 000 users in the Defence Sector within different processes and areas. In addition to being a service management system that supports processes such as incident management, problem management, change management, configuration management, release management and service level management, remedy software is also used for orders/customer follow-up of regional support functions, as well as event reports for aircraft in the Air Force.
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The procurement's scope includes software maintenance for the Defence Sector's existing stock of BMC remedy software. The Defence Sector will also, if needed, be able to procure additional licences (user rights) for the same software or equivalent.
Tenderers of other software than BMC remedy, cf. “or equivalent”, must vouch that the offered software is fully compatible with the Forsvarsmateriell's existing products. Tenderers of other software must cover the cost of switching.
Beskrivelse av opsjoner:
The Framework Agreement will be valid for 2 years, with options to extend twice for 1 year (2 + 1 + 1 in total).

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Ability to deliver
Kvalitetskriterium (vekting): 20 %
Kostnadskriterium (navn): Price
Kostnadskriterium (vekting): 80 %

Tildeling av kontrakt
Dato for kontraktinngåelse: 2019-05-15 📅
Navn: Syscom AS (hovedenhet)
Postadresse: Sørkedalsveien 6
Poststed: Oslo
Postnummer: 0369
Land: Norge 🇳🇴
Telefon: +47 23205100 📞
E-post: info@syscomworld.com 📧
Land: Oslo 🏙️
Totalverdi for anskaffelsen: 7 000 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 1
Kilde: OJS 2019/S 096-233190 (2019-05-16)
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