A Framework Agreement for the Purchase of User Surveys

ARBEIDS- OG VELFERDSETATEN (NAV)

Arbeids- og velferdsetaten [the Norwegian Labour and Welfare Administration] invites tenderers to participate in a competition for a framework agreement for the purchase of user surveys. We want to gain knowledge about the user experiences and assessments and will therefore regularly implement user surveys. We need assistance to implement such surveys aimed at NAV's users, for example, private persons and employers. The procurement will results in a framework agreement with a supplier, giving us the opportunity to perform call-offs for assistance of high quality at a reasonable price. It is important for NAV that the user's protection of privacy will be safeguarded.

Frist

Fristen for mottak av tilbud var 2019-11-07. Anskaffelsen ble publisert 2019-10-04.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2019-10-04 Kunngjøring av konkurranse
2020-01-07 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2019-10-04)
Gjenstand
Anskaffelsens omfang
Tittel: Survey conduction services
Referansenummer: 19/4173
Kort beskrivelse:
Arbeids- og velferdsetaten [the Norwegian Labour and Welfare Administration] invites tenderers to participate in a competition for a framework agreement for the purchase of user surveys. We want to gain knowledge about the user experiences and assessments and will therefore regularly implement user surveys. We need assistance to implement such surveys aimed at NAV's users, for example, private persons and employers. The procurement will results in a framework agreement with a supplier, giving us the opportunity to perform call-offs for assistance of high quality at a reasonable price. It is important for NAV that the user's protection of privacy will be safeguarded.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Utførelse av undersøkelse 📦
Tilleggs-CPV: Markeds- og økonomisk analyse; offentlig meningsmåling og statistikk 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Arbeids- OG Velferdsetaten (NAV)
Postadresse: Postboks 5, St Olavs plass
Postnummer: 0130
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/114680343.aspx 🌏
E-post: unn.irene.lothe@nav.no 📧
Telefon: +47 91323054 📞
URL for dokumenter: https://permalink.mercell.com/114680343.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/114680343.aspx 🌏

Referanse
Datoer
Sendt dato: 2019-10-04 📅
Innleveringsfrist: 2019-11-07 📅
Publiseringsdato: 2019-10-07 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 193-470298
OJ-S-utgave: 193

Gjenstand
Anskaffelsens omfang
Estimert totalverdi: 7 200 000 NOK 💰
Kort beskrivelse:
The framework agreement shall include:
— implementation of quantitative user surveys, such as telephone interviews, electronic and postal surveys,
— implementation of qualitative user surveys, that can be personal interviews and focus groups,
— professional assistance related to this.
The following professional assistance is carried out according to the client's need, at the implementation of the user surveys:
— contribute to designing the approach to problems,
— contribute to survey designs,
— contribute to planning selection,
— contribute to designing questionnaires or interview guides,
— quality checking of questionnaires or interview guides,
— testing of questionnaires or interview guides,
— facilitation of data files,
— prepare reports and analyses,
— acquire test users for trialling self-service solutions,
— other assignments related to the implementation of user surveys.
The framework agreement does not include the following:
— general citizen surveys,
— employee surveys,
— research assignments.
Estimert verdi eksklusive mva: 7 200 000 NOK 💰
Varighet: 24 måneder
Beskrivelse av fornyelser: 1 year + 1 year.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Registered in a trade register or company register:
Tenderers must be registered in a company register or trade register in the member state where the tenderer is established.
Documentation: foreign tenderers: certificate of registration in the company register as prescribed in the legislation of the state where the tenderer is established.
For Norwegian tenderers: a company registration certificate from Brønnøysundregisteret [the Brønnøysund Register] will be collected through the eBevis service.
Økonomisk og finansiell stilling:
Economic and financial requirements:
The tenderer must have sufficient economic capacity to fulfil the contract. The contracting authority will obtain credit ratings carried out by Experian; see www.Experian.no If the tenderer feels that the credit rating will not provide an accurate picture, please send supplementary information together with the qualification application.
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Norwegian tenderers must have their tax and VAT payments in order. Certificate of tax and VAT from the Norwegian tax authority is collected through the eBevis service.
Teknisk og faglig kapasitet:
Experience from similar assignments is required. Documentation a description of the tenderer's primary deliveries during the last 2 years including a description of the assignments, their value, dates and recipients.
Good implementation abilities are required.
Documentation:
(a) brief overview of general relevant competence at the tenderer. Do not specify which persons will be offered and do not deliver CVs for this requirement;
(b) the tenderer's average annual workforce during the last 3 years. Norwegian tenderers, documentation for b) will be collected through the eBevis-service.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 10:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2020-01-31 📅
Dato for åpning av tilbud: 2019-11-07 📅
Tidspunkt for åpning av tilbud: 10:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 889640782
Kontakt
Kontaktpunkt: Unn Irene Lothe
Adresse til kjøperprofilen: http://www.nav.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/114680343.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Arbeids- og velferdsdirektoratet
Poststed: Oslo
Postnummer: 0130
Land: Norge 🇳🇴
Kilde: OJS 2019/S 193-470298 (2019-10-04)
Kunngjøring om tildeling av kontrakt (2020-01-07)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Arbeids- og Velferdsetaten [the Norwegian Labour and Welfare Administration] invites tenderers to participate in a competition for a framework agreement for the purchase of user surveys. We want to gain knowledge about the user experiences and assessments and will therefore regularly implement user surveys. We need assistance to implement such surveys aimed at NAV's users, for example, private persons and employers. The procurement will results in a framework agreement with a supplier, giving us the opportunity to perform call-offs for assistance of high quality at a reasonable price. It is important for NAV that the user's protection of privacy will be safeguarded.
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Totalverdi for anskaffelsen: 7 200 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2020-01-07 📅
Publiseringsdato: 2020-01-08 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 005-007615
Refererer til kunngjøring: 2019/S 193-470298
OJ-S-utgave: 5

Gjenstand
Anskaffelsens omfang
Beskrivelse av opsjoner: Option for 1 + 1 year extension.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 50
Pris (vekting): 50

Tildeling av kontrakt
Dato for kontraktinngåelse: 2019-12-19 📅
Navn: Kantar TNS AS
Postadresse: Postboks 240
Poststed: Oslo
Postnummer: 0103
Land: Norge 🇳🇴
Telefon: +47 91111600 📞
E-post: info@tns-gallup.no 📧
Land: Oslo 🏙️
Totalverdi for anskaffelsen: 7 200 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 5
Kilde: OJS 2020/S 005-007615 (2020-01-07)
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