Procurement of a system for dialogue and relation management in NAV

ARBEIDS- OG VELFERDSETATEN (NAV)

NAV invites tenderers to a competition for a system for dialogue and relation management in NAV.
NAV has three main aims in its strategy, which all affect the dialogue that NAV has with its users
— More people in work
— Better user meetings
— Reliable administration
In order to achieve these aims, NAV cooperates with employers, developers and municipalities in order to give users the best chances to be able to be responsible for their own situation and to be able to help themselves. These can be users who have become unemployed, or young adults who need help in finding their first job. This concerns persons who have been on sick leave and are about to start working again, perhaps with special adaptations and follow-up, and persons with reduced functional abilities who will have different needs for adaptations and/or aids in working life.
Click here https://permalink.mercell.com/96756565.aspx

Frist

Fristen for mottak av tilbud var 2019-01-29. Anskaffelsen ble publisert 2018-12-19.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Sopra Steria AS (hovedenhet)

Hvem?

• ARBEIDS- OG VELFERDSETATEN (NAV)

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2018-12-19	Kunngjøring av konkurranse
2019-08-23	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2018-12-19)
Gjenstand
Anskaffelsens omfang
Tittel: Software package and information systems
Referansenummer: 18/2748
Kort beskrivelse:

NAV invites tenderers to a competition for a system for dialogue and relation management in NAV. NAV has three main aims in its strategy, which all affect the dialogue that NAV has with its users — More people in work — Better user meetings — Reliable administration In order to achieve these aims, NAV cooperates with employers, developers and municipalities in order to give users the best chances to be able to be responsible for their own situation and to be able to help themselves. These can be users who have become unemployed, or young adults who need help in finding their first job. This concerns persons who have been on sick leave and are about to start working again, perhaps with special adaptations and follow-up, and persons with reduced functional abilities who will have different needs for adaptations and/or aids in working life. Click here https://permalink.mercell.com/96756565.aspx

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare og informasjonssystemer 📦
Tilleggs-CPV: Systemtjenester og tekniske konsulenttjenester 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Arbeids- og velferdsetaten (NAV)
Postadresse: Postboks 5, St Olavs plass
Postnummer: 0130
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/96756565.aspx 🌏
E-post: tor.harald.lovstad@nav.no 📧
Telefon: +47 97647669 📞
URL for dokumenter: https://permalink.mercell.com/96756565.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/96756565.aspx 🌏

Referanse
Datoer
Sendt dato: 2018-12-19 📅
Innleveringsfrist: 2019-01-29 📅
Publiseringsdato: 2018-12-21 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 246-566692
Refererer til kunngjøring: 2018/S 181-411208
OJ-S-utgave: 246

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

NAV invites tenderers to a competition for a system for dialogue and relation management in NAV.

NAV has three main aims in its strategy, which all affect the dialogue that NAV has with its users

— More people in work

— Better user meetings

— Reliable administration

In order to achieve these aims, NAV cooperates with employers, developers and municipalities in order to give users the best chances to be able to be responsible for their own situation and to be able to help themselves. These can be users who have become unemployed, or young adults who need help in finding their first job. This concerns persons who have been on sick leave and are about to start working again, perhaps with special adaptations and follow-up, and persons with reduced functional abilities who will have different needs for adaptations and/or aids in working life.

Click here https://permalink.mercell.com/96756565.aspx

NAV will first use a standard Cloud service (public cloud) for employers, and then use it if there is a need for new development initiatives within other areas. In the long term we would like a system that covers the need for user insight and interaction between different user groups in NAV, both users, employers, others who interact and employees.

The cloud service must include functionality with very good use quality, user licences, a portal system, security and access control, as well as there being a need for expert help and possibly other additional services.

A Proof of Concept (POC) must be carried out during the procurement process. This is detailed in the Contract, Part III - Annex 1.

The contract can be changed if new laws and regulations are implemented.

There are requirements in the tender documentation that the system is delivered as a standard cloud service in a public cloud in a computer centre in the EU/EEA area, or in a computer centre in third countries that have been approved in advance by the European Commission, after an assessment of the risk and personal protection consequences. A data processor contract must also be signed in accordance with the requirements in the current personal protection rules (GDPR).

If the cloud service does not adequately fulfil NAV's security and access control requirements, the tenderer´s tender will be rejected from the competition. The same applies if the user experience and use quality requirements, including universal design, do not adequately cover the Contracting Authority's needs.

The contract is planned to have the option to cover all of NAV's needs for a standard system for dialogue and relation management, but due to the complexity of NAV's activities, one system may not be able to cover all the potential areas in the contract period. If, after an assessment by NAV, the chosen system does not adequately cover NAV's needs in such an area, NAV will be free to choose other systems for these areas.

From the start-up until the end of 2020, the Contracting Authority will scale up to 8 000 licences. Furthermore, the Contracting Authority aims to scale up to 15 000 licences during the contract period.

The IT development in NAV is carried out in a multi-disciplinary team with flexible development. This methodology will also be used here. The Contracting Authority will be responsible for implementing the System and using it with assistance from the Tenderer´s technical expert, as described in the Tender Documentation, Part III, Annex 1, chapter 1.5.13 and Annex 3. The team can be supplemented via other contracts for further needs for external competence in the establishment project.

The contracting authority as a reasonable fixed budget for the total price over the entire contract period. The budget will not be given to tenderers for competitive reasons. Tenders that exceed this budget after the last negotiation round, (the last revised tender), will be rejected from the competition.

Through Regulations on wages and working conditions in public contracts, PPR 2008-02-08 no. 112, the Contracting Authority is obligated to set contractual requirements regarding wages and working conditions in connection with service contracts. NAV’s service contracts contain requirements regarding wages and working conditions, and associated provisions and documentation and sanctions. These requirements are in the tender documentation.

Varighet: 36 måneder
Beskrivelse av fornyelser:

The contract will start with an approval period after it has been signed. After the approval period has ended, the Contract will run in a Service Period for three years, calculated from 1.1.2020. Thereafter the Contract (the Service Period) will be extended for three years plus two years, unless the Contracting Authority gives written notice that the Contract will not be extended, at the latest 6 months before the current Service Period expires.

Beskrivelse av opsjoner:

The contract will start with an approval period after it has been signed. After the approval period has ended, the Contract will run in a Service Period for three years, calculated from 1.1.2020. Thereafter the Contract (the Service Period) will be extended for 3 years plus 2 years, unless the Contracting Authority gives written notice that the Contract will not be extended, at the latest 6 months before the current Service Period expires.

In addition the Contracting Authority will have the following options:

— User licences for a further 7 000 users (8 001 - 15 000 users)

— Digital assistant

— Artificial intelligence

Utførelsessted
Hovedsted eller utførelsessted: Oslo

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

2.1 Tax and VAT

Requirement: Norwegian tenderers must have their tax and VAT payments in order.

Documentation requirement:

Norwegian tenderers: A Tax and VAT certificate from the tax authorities, not older than six months calculated from the deadline for requests to participate in the tender contest.

2.2 The tenderer's organisational and legal position. Requirement:

The tenderer is required to be a legally established company.

Norwegian Tenderers: Company registration certificate from the Brønnøysund Register Centre.

Foreign Tenderers: Certificate for registration in the Register of Business Enterprises as prescribed in the legislation of the country in which the tenderer is established.

Økonomisk og finansiell stilling:

Requirement:

The Tenderer is required to have good financial solidity.

Documentation requirement:

The contracting authority will obtain credit ratings carried out by Experian; see www.Experian.no If a tenderer believes that the credit rating will not provide an accurate picture, supplementary information is to be attached to the request for qualification.

Teknisk og faglig kapasitet:

2.4 The tenderer's technical and professional qualifications

Qualification Requirement:

Experience from similar deliveries is required.

Documentation requirement:

The tenderer's 4 most relevant deliveries in the last 3 years, including a description of the assignment, value/scope, dates and recipients (reference customer).

Use Annex 2 in 01 Qualification Documentation.

Name and contact details of the contact person who can confirm this information must be provided on request.

A good, efficient quality assurance system is required.

A description of the tenderer´s methods for quality assurance/management system.

Prosedyre
Rettslig grunnlag: 32014L0024
Minste antall kandidater: 3
Største antall kandidater: 6
Objektive kriterier for å velge det begrensede antallet kandidater:

The selection of tenderers shall be based on the degree of fulfilment of the following qualification requirements:

— Experience from similar deliveries is required, (weighted 90 %)

— A good, well-functioning quality assurance system is required, (weighted 10 %)

Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2019-12-02 📅

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 889640782
Kontakt
Kontaktpunkt: Tor Harald Løvstad
Adresse til kjøperprofilen: http://www.nav.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/96756565.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Arbeids- og velferdsdirektoratet
Poststed: Oslo
Land: Norge 🇳🇴
Kilde: OJS 2018/S 246-566692 (2018-12-19)

Kunngjøring om tildeling av kontrakt (2019-08-23)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

NAV invites tenderers to a competition for a system for dialogue and relation management in NAV. NAV has 3 main aims in its strategy, which all affect the dialogue that NAV has with its users: — more people in work, — better user meetings, — reliable administration. In order to achieve these aims, NAV cooperates with employers, developers and municipalities in order to give users the best chances to be able to be responsible for their own situation and to be able to help themselves. These can be users who have become unemployed, or young adults who need help in finding their first job. This concerns persons who have been on sick leave and are about to start working again, perhaps with special adaptations and follow-up, and persons with reduced functional abilities who will have different needs for adaptations and/or aids in working life.

Totalverdi for anskaffelsen: 431 468 469 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Kontraktens art: Varer

Prosedyre
Tilbudstype: Ikke aktuelt

Oppdragsgiver
Identitet
Navn på tildelende myndighet: Arbeids- og Velferdsetaten (NAV)
Kontakt
Internettadresse: https://permalink.mercell.com/112124925.aspx 🌏

Referanse
Datoer
Sendt dato: 2019-08-23 📅
Publiseringsdato: 2019-08-26 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 163-401607
Refererer til kunngjøring: 2018/S 246-566692
OJ-S-utgave: 163

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

NAV has 3 main aims in its strategy, which all affect the dialogue that NAV has with its users:

— more people in work,

— better user meetings,

— reliable administration.

NAV will first use a standard cloud service (public cloud) for employers, and then use it if there is a need for new development initiatives within other areas. In the long term we would like a system that covers the need for user insight and interaction between different user groups in NAV, both users, employers, others who interact and employees.

A Proof of Concept (POC) must be carried out during the procurement process. This is detailed in the contract, Part III — Annex 1.

If the cloud service does not adequately fulfil NAV's security and access control requirements, the tenderer's tender will be rejected from the competition. The same applies if the user experience and use quality requirements, including universal design, do not adequately cover the Contracting Authority's needs.

From the start-up until the end of 2020, the contracting authority will scale up to 8 000 licences. Furthermore, the contracting authority aims to scale up to 15 000 licences during the contract period.

The IT development in NAV is carried out in a multi-disciplinary team with flexible development. This methodology will also be used here. The contracting authority will be responsible for implementing the system and using it with assistance from the tenderer's technical expert, as described in the tender documentation, Part III), Annex 1, Chapter 1.5.13 and Annex 3. The team can be supplemented via other contracts for further needs for external competence in the establishment project.

Through Regulations on wages and working conditions in public contracts, PPR 2008-02-08 No 112, the contracting authority is obligated to set contractual requirements regarding wages and working conditions in connection with service contracts. NAV’s service contracts contain requirements regarding wages and working conditions, and associated provisions and documentation and sanctions. These requirements are in the tender documentation.

Beskrivelse av opsjoner:

The service contract is 3 years from 1.1.2020. Option for 3 + 2 years extension. The contracting authority also requests the following options:

— user licences for 7 000 additional users (8 001 — 15 000 users),

— digital assistant,

— artificial intelligence.

Utførelsessted
Hovedsted eller utførelsessted: Oslo.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 70
Pris (vekting): 30

Tildeling av kontrakt
Dato for kontraktinngåelse: 2019-07-18 📅
Navn: Sopra Steria AS (hovedenhet)
Postadresse: Biskop Gunnerus' gate 14 A
Poststed: Oslo
Postnummer: 0185
Land: Norge 🇳🇴
E-post: salg.no@soprasteria.com 📧
Totalverdi for anskaffelsen: 431 468 469 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 5

Utfyllende informasjon
Klageinstans
Postnummer: 0130
Kilde: OJS 2019/S 163-401607 (2019-08-23)

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