Service provider Enova SF's response service

Enova SF

Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova's response service (‘Enova Svarer’) on behalf of Enova. The announcement includes guidelines on Enova's support offer and Energy Labelling Scheme, but also general consulting on topics in Enova's work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova's response service in such a manner that the activity contributes to fulfilment of Enova's objecties. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.

Frist

Fristen for mottak av tilbud var 2017-10-16. Anskaffelsen ble publisert 2017-09-14.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2017-09-14 Kunngjøring av konkurranse
2018-03-02 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2017-09-14)
Gjenstand
Anskaffelsens omfang
Tittel: Energy-efficiency consultancy services
Referansenummer: SID 17/6041
Kort beskrivelse:
Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova's response service (‘Enova Svarer’) on behalf of Enova. The announcement includes guidelines on Enova's support offer and Energy Labelling Scheme, but also general consulting on topics in Enova's work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova's response service in such a manner that the activity contributes to fulfilment of Enova's objecties. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: ENØK-rådgivning 📦
Tilleggs-CPV: Rådgivningstjenester relatert til miljø 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Enova SF
Postadresse: Prof. Brochsgt 2
Postnummer: 7030
Poststed: Trondheim
Kontakt
Internettadresse: https://www.enova.no/ 🌏
E-post: bjorn.hakon.aunoien@enova.no 📧
Telefon: +47 93205218 📞
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/157015 🌏

Referanse
Datoer
Sendt dato: 2017-09-14 📅
Innleveringsfrist: 2017-10-16 📅
Publiseringsdato: 2017-09-16 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 178-365697
OJ-S-utgave: 178
Tilleggsinformasjon
The annual contract sum for the assignment is between 10 000 000 NOK and 15 000 000 NOK. Enova is working on an internal project focussed on streamlining of work processes in the business, and in connection with this, please note that the result of this work can lead to changes in content and/or scope for the assignment during the agreement period.
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Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova's response service (‘Enova Svarer’) on behalf of Enova. The announcement includes guidelines on Enova's support offer and Energy Labelling Scheme, but also general consulting on topics in Enova's work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova's response service in such a manner that the activity contributes to fulfilment of Enova's objectives. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.
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Varighet: 12 måneder
Beskrivelse av fornyelser:
The assignment is valid for 1 year,with an option to extend for 1 year + 1 year + 1 year.
Tilleggsinformasjon:
The annual contract sum for the assignment is between 10 000 000 NOK and 15 000 000 NOK. Enova is working on an internal project focussed on streamlining of work processes in the business, and in connection with this, please note that the result of this work can lead to changes in content and/or scope for the assignment during the agreement period.
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Prosedyre
Minste antall kandidater: 3
Største antall kandidater: 5
Objektive kriterier for å velge det begrensede antallet kandidater:
If more than five service providers meet the minimum qualification requirements, the contracting authority will rank the service providers through their responses to the tender documentation point 9.6 ‘Requirement for technical and professional qualifications’.
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Tidspunkt for mottak av tilbud: 13:00
Dato for utsendelse av invitasjoner: 2017-10-20 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2018-02-20 📅

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 983 609 155
Annen type oppdragsgiver: Government company (SF) — administrator of the Energy Fund [Energifondet]
Kontakt
Kontaktpunkt: Bjørn H. Aunøien
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/2980 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/157015 🌏

Utfyllende informasjon
Klageinstans
Navn: Enova SF
Postadresse: Postboks 5700 Torgarden
Poststed: Trondheim
Postnummer: 7437
Land: Norge 🇳🇴
E-post: post@enova.no 📧
Kilde: OJS 2017/S 178-365697 (2017-09-14)
Kunngjøring om tildeling av kontrakt (2018-03-02)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Enova wants to enter into an agreement with a tenderer who shall be in charge of operations of Enova’s response service (“Enova Svarer”) on behalf of Enova. The announcement includes guidelines on Enova’s support offer and Energy Labelling Scheme, but also general consulting on topics in Enova’s work areas. The service performance is connected to inbound and outgoing telephone enquiries, email and internet enquiries (chat and social media). During performance of their assignments, the tenderer shall operate inbound and outbound enquiries for Enova with set requirements to customer statistics, including response time and satisfaction. The service provider is obliged to operate Enova’s response service in such a manner that the activity contributes to fulfilment of Enova’s objectives. The current contract period expires 31.12.2017, and it is anticipated that the Service Provider shall be operational by 1.1.2018 at the latest.
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Totalverdi for anskaffelsen: 36 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2018-03-02 📅
Publiseringsdato: 2018-03-03 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 044-097397
Refererer til kunngjøring: 2017/S 178-365697
OJ-S-utgave: 44
Tilleggsinformasjon
The annual contract sum for the assignment is between 10 000 000 NOK and 15 000 000 NOK. Enova is working on an internal project focussed on streamlining of work processes in the business, and in connection with this, please note that the result of this work can lead to changes in content and / or scope for the assignment during the agreement period.
Vis mer

Gjenstand
Anskaffelsens omfang
The annual contract sum for the assignment is between 10 000 000 NOK and 15 000 000 NOK. Enova is working on an internal project focussed on streamlining of work processes in the business, and in connection with this, please note that the result of this work can lead to changes in content and / or scope for the assignment during the agreement period.
Vis mer

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Suggested solutions
Kvalitetskriterium (vekting): 40
Kvalitetskriterium (navn): Competence and experience of offered resource personnel and skills development.
Kvalitetskriterium (vekting): 20
Kostnadskriterium: Total costs
Vekting av kostnad: 40

Tildeling av kontrakt
Dato for kontraktinngåelse: 2017-12-07 📅

Oppdragsgiver
Identitet
Annen type oppdragsgiver: Government company (SF) — Administrator of the Energy Fund [Energifondet].

Referanse
Tilleggsinformasjon
The assignment is valid for 1 year, with an option to extend for 1 year + 1 year + 1 year. An agreement will be signed for each year with annual specifications of target and result requirements.
Kilde: OJS 2018/S 044-097397 (2018-03-02)
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