Procurement of IT service management system for the Norwegian State Educational Loan Fund

Statens lånekasse for utdanning

The aim is to enter into a framework agreement with one tenderer who can offer 2 cloud-based service management systems. The system shall be the only portal for registering and following-up errors, orders and changes for IT user support. At the same time, it shall include a self-help portal where employees can register cases and find help themselves.

Frist

Fristen for mottak av tilbud var 2018-01-08. Anskaffelsen ble publisert 2017-12-07.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2017-12-07 Kunngjøring av konkurranse
2017-12-21 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2017-12-07)
Gjenstand
Anskaffelsens omfang
Tittel: Web server software development services
Referansenummer: 201701459
Kort beskrivelse:
The aim is to enter into a framework agreement with one tenderer who can offer 2 cloud-based service management systems. The system shall be the only portal for registering and following-up errors, orders and changes for IT user support. At the same time, it shall include a self-help portal where employees can register cases and find help themselves.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Utviklingstjenester relatert til Programvare for webserver 📦
Tilleggs-CPV: Designtjenester for nettsider (World wide web) 📦
Utførelsessted
NUTS-region: Hordaland 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Statens lånekasse for utdanning
Postadresse: Østre Aker vei 20
Postnummer: 0581
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/77735415.aspx 🌏
E-post: linn.cathrine.skjaermoen@lanekassen.no 📧
Telefon: +47 21704000 📞
URL for dokumenter: https://permalink.mercell.com/77735415.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/77735415.aspx 🌏

Referanse
Datoer
Sendt dato: 2017-12-07 📅
Innleveringsfrist: 2018-01-08 📅
Publiseringsdato: 2017-12-12 📅
Startdato: 2018-02-05 📅
Sluttdato: 2021-02-05 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 238-495232
OJ-S-utgave: 238

Gjenstand
Anskaffelsens omfang
Estimert totalverdi: 2 000 000 NOK 💰
Kort beskrivelse:
The Norwegian State Educational Loan Fund has an internal IT department that, amongst other things, handles IT user support and contact with operation suppliers, including change management and licence administration.
The Norwegian State Educational Loan Fund shall enter into a framework agreement with 1 tenderer who can offer 2 cloud-based ITSM or similar systems for service management. The Norwegian State Educational Loan Fund would like to start to use public cloud services to the greatest possible degree where appropriate. The use of a public cloud is supported by the Digitalisation Directive, the National Strategy for Using Cloud Services and the Norwegian State Educational Loan Fund´s sourcing strategy.
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Tenderers must be able to offer 2 cloud-based ITSM system so that the Norwegian State Educational Loan Fund shall be able to replace or make supplementary procurements if the need changes in the framework agreement period.
When changing to another system than what the Norwegian State Educational Loan Fund currently has a contract for, or changing the ITSM in the contract period, the Norwegian State Educational Loan Fund will need consultants to implement the system, so that it can replace the existing system. In addition, we would like the tenderer to have consultants who can give advice on any development of the system and/or changes to which systems that ought to be used when the Norwegian State Educational Loan Fund needs this.
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The offered systems must support the need for self-service systems and automation and the Norwegian State Educational Loan Fund must be able to make most of the adaptations itself. The systems must be able to import existing functionality and content from the current system, as well as be integrated with the tenderer, cloud services and other collaboration partners´ ITSM tools. When choosing another service than the current one, the functions that are established in the existing service must be continued in the new system and be part of the implementation. The Norwegian State Educational Loan Fund currently uses ServiceNow and the current set-up is described in Annex 1 of the tender documentation.
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Estimert verdi eksklusive mva: 2 000 000 NOK 💰
Beskrivelse av fornyelser:
The framework agreement can be renewed for 1 year after the initial contract period.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Tenderers shall be registered in a company register, professional register or a trade register in the country where the tenderer is established.

Prosedyre
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2018-03-08 📅
Dato for åpning av tilbud: 2018-01-08 📅
Tidspunkt for åpning av tilbud: 12:00
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 70 %
Vekting av pris: 30 %

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 960885406
Kontakt
Kontaktpunkt: Linn Cathrine Skjærmoen
URL for dokumenter: https://permalink.mercell.com/77735415.aspx 🌏
Navn på tildelende myndighet: Mercell Norge AS
Postadresse: Karihaugveien 89
Postnummer: 1086
E-post: support@mercell.com 📧

Utfyllende informasjon
Klageinstans
Navn: Statens lånekasse for utdanning
Poststed: Oslo
Land: Norge 🇳🇴
Kilde: OJS 2017/S 238-495232 (2017-12-07)
Kunngjøring om tildeling av kontrakt (2017-12-21)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The aim is to enter into a framework agreement with 1 tenderer who can offer 2 cloud-based service management systems. The system shall be the only portal for registering and following-up errors, orders and changes for IT user support. At the same time, it shall include a self-help portal where employees can register cases and find help themselves.
Vis mer
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Felles innkjøpsordliste (CPV)
Tilleggs-CPV: Utviklingstjenester relatert til Programvare for opprettelse og redigering av nettsider 📦

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2017-12-21 📅
Publiseringsdato: 2017-12-23 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 247-522274
Refererer til kunngjøring: 2017/S 238-495232
OJ-S-utgave: 247

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Tenderers must be able to offer two cloud-based ITSM system so that the Norwegian State Educational Loan Fund shall be able to replace or make supplementary procurements if the need changes in the framework agreement period.
Kilde: OJS 2017/S 247-522274 (2017-12-21)
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