Procurement of a digital booking system/ticket system and products for access and visitor control at Drammensbadet

Drammen kommune

Drammensbadet currently has some outdated systems and challenges as some of the systems cannot ‘talk’ to each other. This includes, amongst other things, the access/ticket system, cash desk system and various reports and statistics that must be produced in the daily running of the waterpark. A thorough review has been carried out, based on observation and interviews with employees and users of the waterpark. This has mapped the challenges and needs for both groups.
All qualified tenderers are invited to a site inspection, tentatively 8 and 9.1.2018. The minutes will be published on Doffin. Qualified tenderers will receive an invitation to a site inspection with an exact date and time.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [https://permalink.mercell.com/74374091.aspx ]. Then follow the instructions on the web page.

Frist

Fristen for mottak av tilbud var 2018-01-02. Anskaffelsen ble publisert 2017-11-30.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2017-11-30 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2017-11-30)
Gjenstand
Anskaffelsens omfang
Tittel: Recreational, cultural and sporting services
Referansenummer: 2016/10136
Kort beskrivelse:
Drammensbadet currently has some outdated systems and challenges as some of the systems cannot ‘talk’ to each other. This includes, amongst other things, the access/ticket system, cash desk system and various reports and statistics that must be produced in the daily running of the waterpark. A thorough review has been carried out, based on observation and interviews with employees and users of the waterpark. This has mapped the challenges and needs for both groups. All qualified tenderers are invited to a site inspection, tentatively 8 and 9.1.2018. The minutes will be published on Doffin. Qualified tenderers will receive an invitation to a site inspection with an exact date and time. The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [https://permalink.mercell.com/74374091.aspx ]. Then follow the instructions on the web page.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Varer
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Rekreasjon, kultur og sport 📦
Tilleggs-CPV: ID- kort 📦
Utførelsessted
NUTS-region: Buskerud 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regionalt eller lokalt byrå/kontor
Navn på tildelende myndighet: Drammen kommune
Postadresse: Engene 1
Postnummer: 3008
Poststed: Drammen
Kontakt
Internettadresse: https://permalink.mercell.com/74374091.aspx 🌏
E-post: kristin.langridge@drmk.no 📧
Telefon: +47 90051298 📞
URL for dokumenter: https://permalink.mercell.com/74374091.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/74374091.aspx 🌏

Referanse
Datoer
Sendt dato: 2017-11-30 📅
Innleveringsfrist: 2018-01-02 📅
Publiseringsdato: 2017-12-02 📅
Startdato: 2018-06-01 📅
Sluttdato: 2020-05-31 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 232-484658
OJ-S-utgave: 232

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Drammensbadet currently has some outdated systems and challenges as some of the systems cannot ‘talk’ to each other. This includes, amongst other things, the access/ticket system, cash desk system and various reports and statistics that must be produced in the daily running of the waterpark. A thorough review has been carried out, based on observation and interviews with employees and users of the waterpark. This has mapped the challenges and needs for both groups.
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All qualified tenderers are invited to a site inspection, tentatively 8 and 9.1.2018. The minutes will be published on Doffin. Qualified tenderers will receive an invitation to a site inspection with an exact date and time.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [https://permalink.mercell.com/74374091.aspx ]. Then follow the instructions on the web page.
Vis mer
Estimert totalverdi: 4 500 000 NOK 💰
Kort beskrivelse:
Review work has shown that Drammensbadet has a great need for new, seamless, digital systems that can communicate with each other. Employees and users of the waterpark were followed closely during the review work and major possibilities for improvements for both groups were identified. The employees'work situation must be improved as regards technical systems and work flow. A great improvement potential was uncovered for users of the waterpark, as regards Drammenbadet's total offer and experience. The finds from the field work were summarised and reviewed with the employees at Drammensbadet in order to get in-depth information. This is accounted for in the attached sketches that visualise the in-depth work. The sketches highlight the current challenges and map users and employees' needs.
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See the attached sketches: Sketch 1: Sketched user journey for a family with children that vist the waterpark. Sketch 2: Identification of ‘gains and pains’. Sketch 3: Overview map of the building and the systems at Drammensbadet. Sketch 4: Overview of actions, assignments and needs with a focus on employees' tasks.
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Attention is drawn to the fact that the review work has tried to create a general picture of the current situation, challenges and needs. Some elements in the review will not necessarily be procured, e.g. an ordering system for supplies.
User journey: As a result of the field work, a user journey has been made, amongst other things, that sketches a family of children's experience when visiting the waterpark. The user journey emphasises the need to modernise and simplify visits, including the access and cash register system. A family's user journey with the current system is described in detail in the Tender Documentation, point 2.1.
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Categories and products that shall be procured:
The procurement can be summarised to the following categories and products that shall be procured:
Total system and software for:
· Ticket system for the waterpark's users, for the procurement of individual tickets for one or more zones in the building
· Registration of membership with transfer of data to the member system
Access system
· Access control
Trade system:
· Stock management system
· Order management system for ordering food
Reports and statistics
· Sales statistics
· Visitor statistics
Physical products:
· Ticket readers
· Access readers
· Armbands with chip, disposable and member armbands
· Cash registers including bank terminals
· Notification units ‘food is ready’
Integrations:
· Integration with the municipality's finance system (Agresso)
· Integration with the existing member system (Exceline) if the waterpark chooses to keep the existing member system
Maintenance contract
Options:
Locking mechanism for changing room lockers:
Tenderers shall be able to provide a system that allows existing or new changing room lockers (possibly after replacing the existing changing room lockers) to be locked/opened by using the offered barcode tickets, QR code tickets and/or armbands with chips.
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The contracting authority will have the right, but not a duty, to take up the option. The cost of any system will be subject to negotiations. The system shall be offered on competitive market terms.
Member system:
Tenderers shall be able to deliver a complete member system that can be integrated with the offered software. The contracting authority shall be able to replace the current member system if this is deemed to be appropriate. The contracting authority will have the right, but not a duty, to take up the option. Alternative tenders will not be accepted.
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Estimert verdi eksklusive mva: 4 500 000 NOK 💰
Beskrivelse av fornyelser:
The maintenance contract will be valid for 3 years from the contract's agreed start-up date. The maintenance contract will be automatically renewed annually and 3 months written notice can be given by the Contracting Authority.
Beskrivelse av opsjoner: See the requirement specifications.
Utførelsessted
Hovedsted eller utførelsessted: Drammensbadet Drammen municipality.

Prosedyre
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2018-03-01 📅

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 939214895
Kontakt
Kontaktpunkt: Kristin Langridge
Adresse til kjøperprofilen: http://www.drammen.kommune.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/74374091.aspx 🌏
Navn på tildelende myndighet: Mercell Norge AS
Postadresse: Karihaugveien 89
Poststed: Oslo
Postnummer: 1086
E-post: support@mercell.com 📧

Utfyllende informasjon
Klageinstans
Navn: Drammen kommune
Poststed: Drammen
Land: Norge 🇳🇴
Kilde: OJS 2017/S 232-484658 (2017-11-30)
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