Procurement, Framework agreement for self-service, guidance and follow-up

Arbeids- og velferdsdirektoratet, Økonomi- og styringsavdelingen, Anskaffelsesseksjonen

The objective of the procurement is to enter into a contract with two providers for services in relation to development and system solution for self-service, guidance and follow-up.
The contracting authority has a large number of solutions for self-service, follow-up and guidance. The number of users of self-service solutions and the number of internal users are stated in the attached documentation. The contract will mainly include architecture, solution shape / design, development, tests, error recoveries, preventive measures as well as technical support.
The contracting authority will implement the development and maintenance based on internal HR with reinforcement from external HR as well as covering variations in the service provider's requirements for capacity. The service providers may also be responsible for the implementation of development assignments.
The contracting authority will emphasise the use of a flexible implementation model for further development.

Frist

Fristen for mottak av tilbud var 2017-05-29. Anskaffelsen ble publisert 2017-05-02.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2017-05-02 Kunngjøring av konkurranse
2017-11-24 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2017-05-02)
Gjenstand
Anskaffelsens omfang
Tittel: Software programming and consultancy services
Referansenummer: 17-2726
Kort beskrivelse:
The objective of the procurement is to enter into a contract with two providers for services in relation to development and system solution for self-service, guidance and follow-up. The contracting authority has a large number of solutions for self-service, follow-up and guidance. The number of users of self-service solutions and the number of internal users are stated in the attached documentation. The contract will mainly include architecture, solution shape / design, development, tests, error recoveries, preventive measures as well as technical support. The contracting authority will implement the development and maintenance based on internal HR with reinforcement from external HR as well as covering variations in the service provider's requirements for capacity. The service providers may also be responsible for the implementation of development assignments. The contracting authority will emphasise the use of a flexible implementation model for further development.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programmering av software og rådgivning 📦
Tilleggs-CPV: Programmering i forbindelse med programvarepakker 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Arbeids- og velferdsdirektoratet, Økonomi- og styringsavdelingen, Anskaffelsesseksjonen
Postadresse: Postboks 5, St Olavs plass
Postnummer: 0130
Poststed: Oslo
Kontakt
Internettadresse: http://www.nav.no 🌏
E-post: gunnar.helge.wiik@nav.no 📧
Telefon: +47 21071944 📞
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/154048 🌏

Referanse
Datoer
Sendt dato: 2017-05-02 📅
Innleveringsfrist: 2017-05-29 📅
Publiseringsdato: 2017-05-04 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 086-168983
OJ-S-utgave: 86

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The objective of the procurement is to enter into a contract with two providers for services in relation to development and system solution for self-service, guidance and follow-up.
The contracting authority has a large number of solutions for self-service, follow-up and guidance. The number of users of self-service solutions and the number of internal users are stated in the attached documentation. The contract will mainly include architecture, solution shape / design, development, tests, error recoveries, preventive measures as well as technical support.
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The contracting authority will implement the development and maintenance based on internal HR with reinforcement from external HR as well as covering variations in the service provider's requirements for capacity. The service providers may also be responsible for the implementation of development assignments.
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The contracting authority will emphasise the use of a flexible implementation model for further development.
Estimert totalverdi: 256 000 000 NOK 💰
Kort beskrivelse:
The objective of the contract is to enter into parallel framework agreements with two service providers for services related to development and management of system solutions in connection with self-service, guidance and follow-up Further description of the extent is given in the tender documentation.
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Estimert verdi eksklusive mva: 256 000 000 NOK 💰
Varighet: 48 måneder
Beskrivelse av opsjoner:
The tender documentation Part I; the terms of the tender competition, point 6.1, describes a scope of 5 FTE (Full-Time Equivalent), with option for the contracting authority to extend the scope with 2 more FTE. See the attached tender documentation for further information.
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Utførelsessted
Hovedsted eller utførelsessted: Oslo.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Requirement: Norwegian tenderers must have their tax and VAT payments in order.
Documentation requirement: Norwegian tenderers: A Tax and VAT certificate from the tax authorities. The certificate shall not be older than 6 months from the deadline for requests to participate in the tender contest.
Requirement: Tenderers are required to have a legally established company.
Documentation requirement: Norwegian tenderers: Company registration certificate from the Brønnøysund Register Centre.
Foreign tenderers: Certificate for registration in the Register of Business Enterprises as prescribed in the legislation of the country in which the supplier is established.

Prosedyre
Minste antall kandidater: 4
Største antall kandidater: 6
Objektive kriterier for å velge det begrensede antallet kandidater:
Qualification requirements are weighted as follow:
Good capacity: 35 %.
Relevant experience from equivalent assignments: 50 %.
Established and suitable methods for quality assurance: 15 %.
Antall deltakere som skal vurderes: 2
Tidspunkt for mottak av tilbud: 12:00
Dato for utsendelse av invitasjoner: 2017-06-02 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: engelsk 🗣️
norsk 🗣️
Tilbudets gyldighetsperiode: 6 måneder

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 889 640 782
Kontakt
Kontaktpunkt: Gunnar Helge Wiik
Internettadresse: www.nav.no 🌏
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/1002 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/154048 🌏

Utfyllende informasjon
Klageinstans
Navn: Arbeids- og velferdsdirektoratet
Poststed: Oslo
Land: Norge 🇳🇴
Kilde: OJS 2017/S 086-168983 (2017-05-02)
Kunngjøring om tildeling av kontrakt (2017-11-24)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The objective of the procurement is to enter into a contract with two providers for services in relation to development and system solution for self-service, guidance and follow-up. The contracting authority has a large number of solutions for self-service, follow-up and guidance. The number of users of self-service solutions and the number of internal users are stated in the attached documentation. The contract will mainly include architecture, solution shape / design, development, tests, error recoveries, preventive measures as well as technical support. The contracting authority will implement the development and maintenance based on internal HR with reinforcement from external HR as well as covering variations in the service provider's requirements for capacity. The service providers may also be responsible for the implementation of development assignments. The contracting authority will emphasise the use of a flexible implementation model for further development. Contract award criteria: Cost 35 %. Quality: 65 % (the overview shows the internal weighting of the quality criteria).
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Totalverdi for anskaffelsen: 283 001 320 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2017-11-24 📅
Publiseringsdato: 2017-11-28 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 228-476348
Refererer til kunngjøring: 2017/S 086-168983
OJ-S-utgave: 228

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The objective of the procurement is to enter into a contract with two providers for services in relation to development and system solution for self-service, guidance and follow-up. The contracting authority has a large number of solutions for self-service, follow-up and guidance. The number of users of self-service solutions and the number of internal users are stated in the attached documentation. The contract will mainly include architecture, solution shape / design, development, tests, error recoveries, preventive measures as well as technical support.
Vis mer
Contract award criteria: Cost 35 %. Quality: 65 % (the overview shows the internal weighting of the quality criteria).

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality in relation to competence of the HR, c.f. point 2.9.1. sub-point. 2.1
Kvalitetskriterium (vekting): 40 %
Kvalitetskriterium (navn): Quality in relation to competence of the HR, c.f. point 2.9.1. sub-point. 2.2
Kvalitetskriterium (vekting): 30 %
Kvalitetskriterium (navn): Quality of the services.
Kvalitetskriterium (vekting): 25 %
Kvalitetskriterium (navn): The tenderer's ability to comply with the requirements in accordance with requirements stated in the Service contract Part III
Kvalitetskriterium (vekting): 5 %
Vekting av pris: 35 %

Tildeling av kontrakt
Dato for kontraktinngåelse: 2017-10-31 📅
Kilde: OJS 2017/S 228-476348 (2017-11-24)
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