Procurement 15/2017 Notification system for operational episodes

Oslo Kommune, Vann- og avløpsetaten

See point II.2.4) of the notice, Description of the Procurement.

Frist

Fristen for mottak av tilbud var 2017-04-29. Anskaffelsen ble publisert 2017-03-28.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2017-03-28 Kunngjøring av konkurranse
2017-04-24 Tilleggsinformasjon
2018-02-03 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2017-03-28)
Gjenstand
Anskaffelsens omfang
Tittel: Computer-related services
Referansenummer: 15/2017
Kort beskrivelse: See point II.2.4) of the notice, Description of the Procurement.
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Datamaskinrelaterte tjenester 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Forsyningsenhet
Navn på tildelende myndighet: Oslo kommune, Vann- og avløpsetaten
Postadresse: Herslebs gate 5
Postnummer: 0506
Poststed: Oslo
Kontakt
Internettadresse: http://vann-og-avlopsetaten.oslo.kommune.no/ 🌏
E-post: postmottak@vav.oslo.kommune.no 📧
Telefon: +47 95211175 📞
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/153095 🌏

Referanse
Datoer
Sendt dato: 2017-03-28 📅
Innleveringsfrist: 2017-04-29 📅
Publiseringsdato: 2017-03-29 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 062-117522
OJ-S-utgave: 62

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The Water and Sewage Department is obliged to warn affected customers of stoppages to the water supply in accordance with the Sanitation Rules in the Subscription Terms and on deviations in the water quality in accordance with the Drinking Water Regulations. Stoppages or deviations to the water supply are often planned due to operational and maintenance work, but it can also be the result of acute episodes.
Vis mer
The Norwegian Food Safety Authority gave VAV an order in 2015 to follow-up and notify vulnerable customers in an appropriate way in good time before planned work that will incur stoppages or other deviations to the water supply is carried out. In order to manage this we need a good overview of the vulnerable entities on a map and an easy way to inform them quickly.
Vis mer
Notifications to affected customers is an important part of our daily work of giving good information on changes that will affect their lives. In some cases the information can be of a critical nature and this puts even greater pressure on the notification being both precise and quick.
Vis mer
VAV has used a notification system for operational episodes for ten years that notifies via SMS, speech messages and email and this has proven to be quick, efficient and resource saving. The system must be able to handle our challenges of finding connections to the main pipeline network and the need for an overview of ongoing work and episodes for our customer advisors.
Vis mer
The Water and Sewage Department is therefore looking for an online notification system for operational episodes that is easy to operate. The system must be stable as there can be critical information that shall be given, it must be available 24/7/365 as acute situations can occur at any time and it must be reliable in the form of integrity and confidentiality must be kept and information cannot be misused. It must be flexible in order to be able to adapt to society's quick changes in a flexible way, in accordance with our and the customers' needs. It must be online so that the users of the system can send out notifications independent of where they are and whether they have access to the water and sewage base (e.g. duty manager/general duty officer).
Vis mer
How we communicate with customers can change over time and it is therefore important that we have an option to develop the system further in accordance with our and our customers' needs.
However, it is the current situation that forms the basis for our opinion that it is most appropriate to notify via SMS, speech messages and email and is why we are procuring such a system.
A system that can sent out notifications to thousands of people over a large area over the course of one or two minutes is of the greatest importance and this can be decisive for life and health. It is information that is critical for society that shall be sent out and it must be delivered in a quick and secure way.
Vis mer
We do not envisage that the need can be met in an equally good or better way by any other means.
VAV does not know of any co-procurement contracts for this type of service in Oslo municipality.
Varighet: 120 måneder

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Requirement:
The tenderer shall be a legally established company
Documentation requirement:
— Norwegian companies: Company Registration Certificate
— Foreign companies: Proof that the company is registered in a trade index or business register as prescribed by the law of the country where the tenderer is established.

Prosedyre
Minste antall kandidater: 3
Største antall kandidater: 5
Objektive kriterier for å velge det begrensede antallet kandidater:
The contracting authority will invite the 3-5 tenderers from the received requests for participation in the competition who best fulfil the technical/professional qualification requirements to submit a tender.
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 971 185 589
Kontakt
Kontaktpunkt: Anders Tynning Nystrand
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/3225 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/153095 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo kommune Vann- og avløpsetaten
Postadresse: Postboks 4704 Sofienberg
Poststed: Oslo
Postnummer: 0506
Land: Norge 🇳🇴
E-post: postmottak@vav.oslo.kommune.no 📧
Kilde: OJS 2017/S 062-117522 (2017-03-28)
Tilleggsinformasjon (2017-04-24)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon

Referanse
Datoer
Sendt dato: 2017-04-24 📅
Innleveringsfrist: 2017-05-02 📅
Publiseringsdato: 2017-04-25 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 080-155432
Refererer til kunngjøring: 2017/S 062-117522
OJ-S-utgave: 80
Tilleggsinformasjon
The deadline for requests for participation has been unintentionally been set to a Saturday.
Kilde: OJS 2017/S 080-155432 (2017-04-24)
Kunngjøring om tildeling av kontrakt (2018-02-03)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse: See point II.2.4) of the notice, description of the procurement.
Totalverdi for anskaffelsen: 5 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2018-02-03 📅
Publiseringsdato: 2018-02-06 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 025-055735
OJ-S-utgave: 25
Tilleggsinformasjon
The contract's estimated value at the time of this notice is a total (over ten years) of approx. NOK 5 000 000.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The water and sewage department is obliged to warn affected customers of stoppages to the water supply in accordance with the sanitation rules in the subscription terms and on deviations in the water quality in accordance with the drinking water regulations. Stoppages or deviations to the water supply are often planned due to operational and maintenance work, but it can also be the result of acute episodes.
Vis mer
The Norwegian food safety authority gave VAV an order in 2015 to follow-up and notify vulnerable customers in an appropriate way in good time before planned work that will incur stoppages or other deviations to the water supply is carried out. In order to manage this we need a good overview of the vulnerable entities on a map and an easy way to inform them quickly.
Vis mer
VAV has used a notification system for operational episodes for 10 years that notifies via SMS, speech messages and email and this has proven to be quick, efficient and resource saving. The system must be able to handle our challenges of finding connections to the main pipeline network and the need for an overview of ongoing work and episodes for our customer advisors.
Vis mer
The water and sewage department is therefore looking for an online notification system for operational episodes that is easy to operate. The system must be stable as there can be critical information that shall be given, it must be available 24/7/365 as acute situations can occur at any time and it must be reliable in the form of integrity and confidentiality must be kept and information cannot be misused. It must be flexible in order to be able to adapt to society's quick changes in a flexible way, in accordance with our and the customers´ needs. It must be online so that the users of the system can send out notifications independent of where they are and whether they have access to the water and sewage base (e.g. duty manager/general duty officer).
Vis mer
A system that can sent out notifications to thousands of people over a large area over the course of one or 2 minutes is of the greatest importance and this can be decisive for life and health. It is information that is critical for society that shall be sent out and it must be delivered in a quick and secure way.
Vis mer
Tilleggsinformasjon:
The contract's estimated value at the time of this notice is a total (over ten years) of approx. NOK 5 000 000.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Assignment comprehension
Kvalitetskriterium (vekting): 70
Kostnadskriterium (navn): Costs
Kostnadskriterium (vekting): 30

Tildeling av kontrakt
Dato for kontraktinngåelse: 2018-01-02 📅
Navn: Fram Web AS
Nasjonalt registreringsnummer: 985 284 350
Postadresse: Leirfossvegen 27
Poststed: Trondheim
Postnummer: 7038
Land: Norge 🇳🇴
Informasjon om tilbud
Antall mottatte tilbud: 2
Kilde: OJS 2018/S 025-055735 (2018-02-03)
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