New CRM and case management system for following-up customers and suppliers of Difi's joint systems

Direktoratet for Forvaltning OG IKT

Direktoratet for forvaltning og IKT (Difi) develops, administers and operates several IT systems, including joint national components. The responsibility for this work comes under the Department for IT Operations and Development (IDU).
Difi develops and administers national Difi joint systems on behalf of the Ministry of the Local Government and Modernisation. These are the ID-port, the contact and reservation register, digital postbox and eSigning.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[https://permalink.mercell.com/73788605.aspx]]. Then follow the instructions on the website.

Frist

Fristen for mottak av tilbud var 2017-10-19. Anskaffelsen ble publisert 2017-09-20.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2017-09-20 Kunngjøring av konkurranse
2017-09-28 Tilleggsinformasjon
2017-10-03 Tilleggsinformasjon
2018-02-20 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2017-09-20)
Gjenstand
Anskaffelsens omfang
Tittel: Information technology services
Referansenummer: 17/00716
Kort beskrivelse:
Direktoratet for forvaltning og IKT (Difi) develops, administers and operates several IT systems, including joint national components. The responsibility for this work comes under the Department for IT Operations and Development (IDU). Difi develops and administers national Difi joint systems on behalf of the Ministry of the Local Government and Modernisation. These are the ID-port, the contact and reservation register, digital postbox and eSigning. The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[https://permalink.mercell.com/73788605.aspx]]. Then follow the instructions on the website.
Vis mer
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: IT-tjenester 📦
Utførelsessted
NUTS-region: Sogn og Fjordane 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Direktoratet for forvaltning og IKT
Postadresse: Grev Wedels plass 9
Postnummer: 0151
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/73788605.aspx 🌏
E-post: siriringheim.heggenes@difi.no 📧
Telefon: +47 41530981 📞
URL for dokumenter: https://permalink.mercell.com/73788605.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/73788605.aspx 🌏

Referanse
Datoer
Sendt dato: 2017-09-20 📅
Innleveringsfrist: 2017-10-19 📅
Publiseringsdato: 2017-09-22 📅
Startdato: 2017-12-01 📅
Sluttdato: 2020-12-01 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 182-374074
Refererer til kunngjøring: 2017/S 078-151689
OJ-S-utgave: 182

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Direktoratet for forvaltning og IKT (Difi) develops, administers and operates several IT systems, including joint national components. The responsibility for this work comes under the Department for IT Operations and Development (IDU).
Difi develops and administers national Difi joint systems on behalf of the Ministry of the Local Government and Modernisation. These are the ID-port, the contact and reservation register, digital postbox and eSigning.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[https://permalink.mercell.com/73788605.aspx]]. Then follow the instructions on the website.
Vis mer
Estimert totalverdi: 2 800 000 NOK 💰
Kort beskrivelse:
The procurement shall cover Difi's need for a CRM and case management system to manage Difi's joint systems.
Difi procured Microsoft Dynamics CRM in 2010. The adaptations were announced externally and a consultancy company won the tender. The procurement of the CRM included the installation and adaptation of software, it did not include system maintenance.
In 2013 we procured the synchronisation tool Scribe, which is used as a link between the CRM system and the Cooperation portal (interface with Difi's customers), so that data is able to flow between them. The cooperation portal is an information and notification channel for Difi's customers.
Vis mer
The background for the procurement is that we now would like to use a cloud based system and professionalise the management of Difi's joint systems, by offering our customers and suppliers a greater degree of self-service and better insight into the use of the joint systems.
Vis mer
The procurement will be made as a negotiated procedure with a pre-qualification. The contract will be regulated by the Government's standard contracts for IT procurements (SSA-L), Contract for ongoing service procurements.
The plan is to sign the contract approx. 1 December. The contract length will be worked out from the deployment, which will be 1.6.2018 at the latest.
Estimert verdi eksklusive mva: 2 800 000 NOK 💰
Beskrivelse av fornyelser: 1+1+1 years.
Beskrivelse av opsjoner:
Will be stated in the tender documentation.
The options will be for different needs for additional services.

Prosedyre
Minste antall kandidater: 5
Største antall kandidater: 8
Objektive kriterier for å velge det begrensede antallet kandidater:
If more than the desired number of tenderers fulfil the minimum qualification requirements, we will rank the tenderers after their degree of fulfilment of the following selection criteria:
— Experience with the delivery of an equivalent system to contracting authorities with similar needs to Difi.
— The experience of the core team for the delivery will be assessed. CVs from key personnel shall be enclosed.
Tidspunkt for mottak av tilbud: 12:00
Dato for utsendelse av invitasjoner: 2017-11-03 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 991825827
Kontakt
Kontaktpunkt: Siri Ringheim Heggenes
URL for dokumenter: https://permalink.mercell.com/73788605.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Difi
Postadresse: Grev Wedels plass 9
Poststed: Oslo
Postnummer: 0151
Land: Norge 🇳🇴
E-post: srh@difi.no 📧
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Navn: Klagenemnda for offentlige anskaffelser (KOFA)
Poststed: Bergen
Kilde: OJS 2017/S 182-374074 (2017-09-20)
Tilleggsinformasjon (2017-09-28)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Direktoratet for forvaltning og IKT (Difi) develops, administers and operates several IT systems, including joint national components. The responsibility for this work comes under the Department for IT Operations and Development (IDU). Difi develops and administers national Difi joint systems on behalf of the Ministry of the Local Government and Modernisation. These are the ID-port, the contact and reservation register, digital postbox and eSigning. The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [https://permalink.mercell.com/73788605.aspx]. Then follow the instructions on the website.
Vis mer
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon

Referanse
Datoer
Sendt dato: 2017-09-28 📅
Innleveringsfrist: 2017-10-23 📅
Publiseringsdato: 2017-09-30 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 188-386208
Refererer til kunngjøring: 2017/S 182-374074
OJ-S-utgave: 188
Tilleggsinformasjon
The annex to the contract is attached.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [https://permalink.mercell.com/73788605.aspx]. Then follow the instructions on the website.
Vis mer
Kilde: OJS 2017/S 188-386208 (2017-09-28)
Tilleggsinformasjon (2017-10-03)
Oppdragsgiver
Identitet
Navn på tildelende myndighet: Direktoratet for Forvaltning og IKT

Referanse
Datoer
Sendt dato: 2017-10-03 📅
Publiseringsdato: 2017-10-05 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 191-392505
OJ-S-utgave: 191
Kilde: OJS 2017/S 191-392505 (2017-10-03)
Kunngjøring om tildeling av kontrakt (2018-02-20)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Direktoratet for forvaltning og IKT (Difi) [the Agency for Public Management and eGovernment] develops, administers and operates multiple IT systems, including joint national components. Responsibility for this work lies with the Department of Digital joint systems (FDF). Difi develops and administers national Difi joint systems on behalf of the Ministry of the Local Government and Modernisation. These are the ID-port, the contact and reservation register, digital postbox and eSigning.
Vis mer
Totalverdi for anskaffelsen: 1 400 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Oppdragsgiver
Identitet
Navn på tildelende myndighet: DIrektoratet for Forvaltning OG IKT

Referanse
Datoer
Sendt dato: 2018-02-20 📅
Publiseringsdato: 2018-02-21 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 036-079756
OJ-S-utgave: 36

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Direktoratet for forvaltning og IKT (Difi) [the Agency for Public Management and eGovernment] develops, administers and operates multiple IT systems, including joint national components. Responsibility for this work lies with the Department of Digital joint systems (FDF).
Vis mer
The procurement shall cover Difi´s need for a CRM and case management system to manage Difi´s joint systems.
In 2013 we procured the synchronisation tool Scribe, which is used as a connecting link between the CRM system and the Cooperation portal (interface with Difi´s customers), so that the data is able to flow between them. The cooperation portal is an information and notification channel for Difi´s customers.
Vis mer
The background for the procurement is that we now would like to use a cloud based system and professionalise the management of Difi´s joint systems, by offering our customers and suppliers a greater degree of self-service and better insight into the use of the joint systems.
Vis mer
The procurement will be made as a negotiated procedure with a pre-qualification. The contract will be regulated by the Government´s standard contracts for IT procurements (SSA-L), Contract for ongoing service procurements.
The plan is to sign the contract 8.12. The contract length will be worked out from the deployment, which will be 1.6.2018 at the latest.
With the notice for this competition, Difi has carried out some minor adjustments in Annex 1 chapter. 5, point 5.1.2, 5.9.1, 5.10.1,5.10.2, 5.11.1 and 5.11.2. and Annex 4 point 2.1, 2.2 and 2.4. In Annex 1, figure 5 is also updated. The tenderers must in this phase relate to the documents that are set out in this competition and not those that were attached to the pre-qualification.
Vis mer

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 40
Kvalitetskriterium (navn): Implementation ability
Kvalitetskriterium (vekting): 20
Vekting av pris: 40

Tildeling av kontrakt
Dato for kontraktinngåelse: 2017-12-08 📅
Kilde: OJS 2018/S 036-079756 (2018-02-20)
Nye anskaffelser i relaterte kategorier 🆕
Relaterte søk 🔍
Region:
Norge Sogn og Fjordane
Produkter/tjenester:
Datatjenester: rådgivning,... Programmering av software og rådgivning Systemtjenester og tekniske konsulenttjenester Informasjonssystemer eller... IT-tjenester