The Citizen Survey is 1 of the largest surveys by the government administration in Norway, and comprises people's satisfaction with the public services, democracy and the welfare state. IT should provide a better knowledge base to further develop public services across sectors, and provide knowledge that can assist in the further development of public enterprises in the long term. The survey is divided into a citizen part and a user part. The citizen part provides an overall picture of the citizens' impression of their municipality, of Norway as a place to reside and live and a number of public services. The citizen survey could be called an opinion survey that expresses something about the perceptions the citizens have of a number of services based on either personal experiences, conversations with acquaintances, family and friends or media coverage. The citizen part comprises also trust of politicians and the government administration, and as such is also a temperature sensor of the citizens' attitude and confidence in the political system. The user part looks at the citizens' experiences with selected public services, and looks at different aspects of the services. In the user part, one can compare the services' results on different conditions. The results of the survey provide increased insight into the users' perception of twenty something services in the areas of education and culture, health, care and the administrative bodies. See the attached requirement specifications for further description of the assignment. The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [http://permalink.mercell.com/54996998.aspx]. Then follow the instructions on the website.
Frist
Fristen for mottak av tilbud var 2016-04-08.
Anskaffelsen ble publisert 2016-02-12.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2016-02-12) Gjenstand Anskaffelsens omfang
Tittel: Market and economic research; polling and statistics
Antall eller omfang:
The expected contract value includes options, based on previous figures from previous procurements, is NOK 4,200,000 excluding VAT. For more information, please refer to the link to Mercell.3 200 000,004 200 000,00
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Markeds- og økonomisk analyse; offentlig meningsmåling og statistikk📦
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Oppdragsgiver Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Direktoratet for forvaltning og IKT (Difi) [The Agency for Public Management and eGovernment]
Postadresse: Grev Wedels plass 9
Postnummer: 0151
Poststed: Oslo
Kontakt
E-post: sara.khakpour@difi.no📧
Telefon: +47 48057033📞
The Citizen Survey is 1 of the largest surveys by the government administration in Norway, and comprises people's satisfaction with the public services, democracy and the welfare state. IT should provide a better knowledge base to further develop public services across sectors, and provide knowledge that can assist in the further development of public enterprises in the long term. The survey is divided into a citizen part and a user part.
The Citizen Survey is 1 of the largest surveys by the government administration in Norway, and comprises people's satisfaction with the public services, democracy and the welfare state. IT should provide a better knowledge base to further develop public services across sectors, and provide knowledge that can assist in the further development of public enterprises in the long term. The survey is divided into a citizen part and a user part.
The citizen part provides an overall picture of the citizens' impression of their municipality, of Norway as a place to reside and live and a number of public services. The citizen survey could be called an opinion survey that expresses something about the perceptions the citizens have of a number of services based on either personal experiences, conversations with acquaintances, family and friends or media coverage. The citizen part comprises also trust of politicians and the government administration, and as such is also a temperature sensor of the citizens' attitude and confidence in the political system.
The citizen part provides an overall picture of the citizens' impression of their municipality, of Norway as a place to reside and live and a number of public services. The citizen survey could be called an opinion survey that expresses something about the perceptions the citizens have of a number of services based on either personal experiences, conversations with acquaintances, family and friends or media coverage. The citizen part comprises also trust of politicians and the government administration, and as such is also a temperature sensor of the citizens' attitude and confidence in the political system.
The user part looks at the citizens' experiences with selected public services, and looks at different aspects of the services. In the user part, one can compare the services' results on different conditions. The results of the survey provide increased insight into the users' perception of twenty something services in the areas of education and culture, health, care and the administrative bodies.
The user part looks at the citizens' experiences with selected public services, and looks at different aspects of the services. In the user part, one can compare the services' results on different conditions. The results of the survey provide increased insight into the users' perception of twenty something services in the areas of education and culture, health, care and the administrative bodies.
See the attached requirement specifications for further description of the assignment.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [http://permalink.mercell.com/54996998.aspx]. Then follow the instructions on the website.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [http://permalink.mercell.com/54996998.aspx]. Then follow the instructions on the website.
Antall eller omfang:
The expected contract value includes options, based on previous figures from previous procurements, is NOK 4,200,000 excluding VAT. For more information, please refer to the link to Mercell.
Estimert verdi eksklusive mva: 3 200 000,00 💰
4 200 000,00 💰
Beskrivelse av opsjoner:
1. Option for assistance with analyses and other work.
2. Option for production of graphics.
3. Option for survey among extra selection in connection with the local government reform.
4. Option for use of Secure digital post for sending of the survey.
5. Option for sending reminders over SMS.
Referansenummer: 15/00887
Utførelsessted
Hovedsted eller utførelsessted: Norway.
Juridisk, økonomisk, finansiell og teknisk informasjon Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Tax and VAT certificate — Requirement: The tenderer must have submitted tax statements and paid tax, payroll tax and VAT. Documentation: Tax and VAT certificate. The certificate must not be more than 6 months old from the deadline for submitting the application. Any arrears or other irregularities must be justified. If the tenderer is planning to use sub-providers, tax certificates must be provided for them as well.
Tax and VAT certificate — Requirement: The tenderer must have submitted tax statements and paid tax, payroll tax and VAT. Documentation: Tax and VAT certificate. The certificate must not be more than 6 months old from the deadline for submitting the application. Any arrears or other irregularities must be justified. If the tenderer is planning to use sub-providers, tax certificates must be provided for them as well.
Company Registration Certificate — Requirement: Tenderers should be a legally established company. Documentation: Company Registration Certificate or equivalent from the tenderer's home country.
Økonomisk og finansiell stilling:
The tenderer shall have sufficient financial strength to fulfil the contract. Creditworthiness with no requirement for collateral will be sufficient to meet the requirement. Requirement: Tenderers shall enclose a credit rating. The credit report shall be based on the last known accounting figures. This credit report must include a credit rating, (including a credit rating, part judgement and historical rating), and it must be carried out by a publicly certified credit institution. The credit score must not be poorer than A (creditworthy) or equivalent if a different form of score is used (assessment of figures). Tenderers with a score lower than A or equivalent (i.e. not credit worthy or credit worthy with security) will not be considered. Recently established Providers shall not have a score lower than AN (worthy of credit, recently established companies) or equivalent if a different form of score is used (assessment of figures). Recently established service providers can present a bank guarantee as proof of credit worthiness.
The tenderer shall have sufficient financial strength to fulfil the contract. Creditworthiness with no requirement for collateral will be sufficient to meet the requirement. Requirement: Tenderers shall enclose a credit rating. The credit report shall be based on the last known accounting figures. This credit report must include a credit rating, (including a credit rating, part judgement and historical rating), and it must be carried out by a publicly certified credit institution. The credit score must not be poorer than A (creditworthy) or equivalent if a different form of score is used (assessment of figures). Tenderers with a score lower than A or equivalent (i.e. not credit worthy or credit worthy with security) will not be considered. Recently established Providers shall not have a score lower than AN (worthy of credit, recently established companies) or equivalent if a different form of score is used (assessment of figures). Recently established service providers can present a bank guarantee as proof of credit worthiness.
Teknisk og faglig kapasitet:
Overview of the company's total manpower.
Statement regarding the company's quality assurance system/quality management system.
Prosedyre
Tilbudets gyldighetsperiode: 2016-06-17 📅
Språk
Andre språk: Norwegian.
Kunngjøring om tildeling av kontrakt (2016-05-30) Gjenstand Anskaffelsens omfang
Totalverdi for anskaffelsen: 3 700 000 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Prosedyre
Tilbudstype: Ikke aktuelt
Oppdragsgiver Identitet
Navn på tildelende myndighet: Direktoratet for forvaltning og IKT (Difi) (The Agency for Public Management and eGovernment)
Referanse Datoer
Sendt dato: 2016-05-30 📅
Publiseringsdato: 2016-06-01 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 104-186783
Refererer til kunngjøring: 2016/S 032-052381
OJ-S-utgave: 104
Tildeling av kontrakt
Dato for kontraktinngåelse: 2016-05-10 📅
Navn: TNS Gallup AS
Postadresse: Postboks 240
Poststed: Oslo
Postnummer: 0103
Land: Norge 🇳🇴
E-post: info@tns-gallup.no📧
Kilde: OJS 2016/S 104-186783 (2016-05-30)