Procurement of Help desk — Applikasjon (ITSSM)

Domstoladministrasjonen

The procurement is for an IT Service Support Management (ITSSM) solution for the Norwegian law courts. The solution is to be provided as software-as-a-service (SaaS) and to be used by the ICT department of the Norwegian Courts Administration. The solution is to provide self-service functionality for end users of the Norwegian law Courts‘ ICT systems.

Frist

Fristen for mottak av tilbud var 2016-07-06. Anskaffelsen ble publisert 2016-05-23.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2016-05-23 Kunngjøring av konkurranse
2016-09-27 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2016-05-23)
Gjenstand
Anskaffelsens omfang
Tittel: IT software package
Antall eller omfang:
An agreement for the provision of operational services will be entered into with 1 operator (SSA-D) for a duration of 3 years. As provided in SSA-D § 4.1 the agreement will thereafter be automatically renewed for a term of 1 year at a time unless terminated, for a maximum of 1+1+1 year. Total duration is max. 6 years.The solution shall be operational no later than 1.1.2017.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: IT programvarepakke 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Domstoladministrasjonen
Postadresse: Dronningens gate 2
Postnummer: 7485
Poststed: Trondheim
Kontakt
Internettadresse: http://www.domstol.no 🌏
E-post: sturla.alvheim@inventura.no 📧
Telefon: +47 92489670 📞
Faks: +47 55134479 📠

Referanse
Datoer
Sendt dato: 2016-05-23 📅
Innleveringsfrist: 2016-07-06 📅
Publiseringsdato: 2016-05-26 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 100-179650
OJ-S-utgave: 100

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The procurement is for an IT Service Support Management (ITSSM) solution for the Norwegian law courts. The solution is to be provided as software-as-a-service (SaaS) and to be used by the ICT department of the Norwegian Courts Administration. The solution is to provide self-service functionality for end users of the Norwegian law Courts‘ ICT systems.
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Antall eller omfang:
An agreement for the provision of operational services will be entered into with 1 operator (SSA-D) for a duration of 3 years. As provided in SSA-D § 4.1 the agreement will thereafter be automatically renewed for a term of 1 year at a time unless terminated, for a maximum of 1+1+1 year. Total duration is max. 6 years.
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The solution shall be operational no later than 1.1.2017.
Referansenummer: 15/314
Utførelsessted
Hovedsted eller utførelsessted: Fyllingsdalen.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
A. The Tenderer shall fulfil obligations relating to the payment of taxes, VAT or similar payments under the law of Norway or of the relevant State in which the Tenderer is established.
For Norwegian Tenderers:
— Joint tax certificate for payroll, regular taxes and VAT, based on registered information in the Tax Registry;
— The certificated may be ordered electronically from Altinn.no and supersedes the previous form RF-1244.
The certificate is not to show significant arrears and is to be no older than 6 months counted from the Qualification Request due date.
For Foreign Tenderers:
— Foreign Tenderers must have corresponding certificates from their authorities documenting that they have complied with the rules and regulations relating to taxes, VAT fees, duties, etc. If the authorities do not issue such certificates, the Tenderer shall forward a statement confirming that all such taxes have been paid. The Statement shall be confirmed and signed by the Tenderer‘s Chief Financial Officer and auditor.
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B. The Tenderer shall have a legally established company.
Norwegian Tenderers:
— Company registration certificate.
Foreign Tenderers:
— Confirmation that the Tenderer is registered in a trade register or a register of business enterprise in accordance with the laws of the State where the Tenderer is established.
Økonomisk og finansiell stilling:
A. The Tenderer shall have sufficient financial strength to perform the Contract.
Norwegian Tenderers:
The Contracting Authority will obtain financial information from Proff Forvalt. A minimum rating of B3 — Moderate Risk — Proff Forvalt will be considered sufficient.
The Contracting Authority reserves the right to request additional information to verify if the Tenderer‘s compliance with the requirement, including requesting provisional financial statements for 2015 if these are unavailable through Proff Forvalt.
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Foreign Tenderers:
Credit rating based on most recent financial statements. Credit rating shall be from an authorized credit rating company.
Teknisk og faglig kapasitet:
A. The Tenderer is to have sufficient professional ability and capacity to perform his obligations under the contract.
Documentation:
A short description of the organization shall be submitted, including:
— A description of the company‘s business idea and core competence related to the scope of delivery;
— A description how the company’s history, how it is organized and staffed, and a description of current operations;
— A description of how the Tenderer is organized for the fulfilment of this Contract;
— A short and general description of the quality assurance system the Tenderer will apply to this procurement.
If the Tenderer relies on any subcontractors for the purpose of fulfilling 1 or several of the qualification requirements, a declaration of commitment documenting that necessary resources will be made available to the Tenderer for the execution of the Contract, shall be submitted in order to prove that the requirement is fulfilled.
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B. The Tenderer shall have good experience from implementing similar projects within the subject area included in this Contract.
Attestations of similar related contract performance from the 3 preceding years.
Attestations are to be signed or otherwise verified by the client and are to include: information about roles and responsibilities, scope of delivery, monetary value, time of execution and short information about the referee. The Customer reserves the right to contact the referees if necessary.
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Prosedyre
Tilbudets gyldighetsperiode: 90 dager
Dato for åpning av tilbud: 2016-07-06 📅
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 984195796
984 195 796
Kontakt
Kontaktpunkt: Inventura AS
Sturla Alvheim
Adresse til kjøperprofilen: http://www.doffin.no/search/Search_AuthProfile.aspx?ID=AA0091 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/144380 🌏

Referanse
Datoer
Startdato: 2016-08-29 📅
Sluttdato: 2023-01-01 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 15/314
Kilde: OJS 2016/S 100-179650 (2016-05-23)
Kunngjøring om tildeling av kontrakt (2016-09-27)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Oppdragsgiver
Kontakt
Internettadresse: http://www.inventura.no 🌏

Referanse
Datoer
Sendt dato: 2016-09-27 📅
Publiseringsdato: 2016-09-29 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 188-337964
Refererer til kunngjøring: 2016/S 100-179650
OJ-S-utgave: 188

Gjenstand
Anskaffelsens omfang
Estimert verdi eksklusive mva: 385 000 💰
2 710 000 💰
Utførelsessted
Hovedsted eller utførelsessted: Trondheim.

Prosedyre
Tildelingskriterier
Kriterium: 1. Technical quality, functional solution (45)
2. Total costs (35)
3. Delivery and service (20)

Tildeling av kontrakt
Dato for kontraktinngåelse: 2016-08-23 📅
Navn: Technet AS
Postadresse: Elveveien 34
Poststed: Larvik
Postnummer: 3262
Land: Norge 🇳🇴
Informasjon om tilbud
Antall mottatte tilbud: 3

Oppdragsgiver
Identitet
Postnummer: 7011
Nasjonalt registreringsnummer: 981400615
Kilde: OJS 2016/S 188-337964 (2016-09-27)
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