ICT operational services for the city of Oslo

Oslo kommune c/o Utviklings- og kompetanseetaten [City of Oslo, c/o the Agency for Improvement and Development]

The procurement comprises entering into a new ICT operational agreement for the City of Oslo.
A principal goal of the City of Oslo is to provide residents with a fully digital interface with the City through smarter, more coordinated and universally designed services. The pace of technological development is increasing and the procurement is intended to support current and future needs.
The common denominator is a common, comprehensive ICT platform that will satisfy the ever increasing demand for change, innovation and interaction.
The selected supplier will be encouraged to use its professional expertise, standardised processes and solutions and, through this, contribute to innovation throughout the contract period.
For a more detailed description, see the qualification documentation available at doffin.no.

Frist

Fristen for mottak av tilbud var 2016-11-28. Anskaffelsen ble publisert 2016-10-27.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2016-10-27 Kunngjøring av konkurranse
2018-01-17 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2016-10-27)
Gjenstand
Anskaffelsens omfang
Tittel: IT services: consulting, software development, Internet and support
Antall eller omfang:
The Client currently delivers ICT services to the City's units by the use of external suppliers. Some common ICT services are delivered to all units in the City of Oslo, while at the moment 34 units are integrated in a common ICT platform and make full use of the services on offer in this platform.It must be taken into account that a larger proportion of the City of Oslo's organisational units are expected to make full use of a common ICT platform by 2018 and 2019.New operational services agreement will have a duration of 5 years with options on extension of 1 year + 1 year + 1 year + 1 year + 1 year (total of up to 10 years). It is therefore important that the agreement can be adapted over time to changes in:— the needs of residents and business,— organisation,— the businesses' needs,— character of the delivery,— volume of the delivery,— commercial models,— technological development,— ICT threat level.The Contracting Authority shall enter into one operational agreement with one main supplier for operational services. The Client has separate agreements/solutions for IP VPN (network agreement) and systems development. The main supplier will be required to collaborate with these suppliers through coordinating provisions regulated in the agreement.The Client has a set of service suppliers with underlying delivery functions. The Contracting Authority has primary responsibility for service integration (SIAM).New suppliers may be able to secure a role in The City of Oslo's helpdesk function. In order to support The City of Oslo's kommune's main goals, the supplier must be represented in Norway during the entire contract period. Dialogue with the Client during the contract period must generally take place in Norwegian, but may also take place in English in the case of specific technical aspects.All dialogue with the Client's customers during the contract period must take place in Norwegian.The new operational agreement will contain significant requirements regarding the protection of privacy.For further information about the scope, see the qualification documentation available at doffin.no.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Oslo kommune c/o Utviklings- og kompetanseetaten [City of Oslo, c/o the Agency for Improvement and Development]
Postadresse: PB 6538 Etterstad
Postnummer: 0606
Poststed: Oslo
Kontakt
E-post: dna-prosjektet@uke.oslo.kommune.no 📧
Telefon: +47 02180 📞

Referanse
Datoer
Sendt dato: 2016-10-27 📅
Innleveringsfrist: 2016-11-28 📅
Publiseringsdato: 2016-10-29 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 210-383457
Refererer til kunngjøring: 2016/S 168-303285
OJ-S-utgave: 210
Tilleggsinformasjon
See the attached qualification documentation An English version of the qualification documentation will be available at doffin.no by 27 October at the latest.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The procurement comprises entering into a new ICT operational agreement for the City of Oslo.
A principal goal of the City of Oslo is to provide residents with a fully digital interface with the City through smarter, more coordinated and universally designed services. The pace of technological development is increasing and the procurement is intended to support current and future needs.
Vis mer
The common denominator is a common, comprehensive ICT platform that will satisfy the ever increasing demand for change, innovation and interaction.
The selected supplier will be encouraged to use its professional expertise, standardised processes and solutions and, through this, contribute to innovation throughout the contract period.
For a more detailed description, see the qualification documentation available at doffin.no.
Antall eller omfang:
The Client currently delivers ICT services to the City's units by the use of external suppliers. Some common ICT services are delivered to all units in the City of Oslo, while at the moment 34 units are integrated in a common ICT platform and make full use of the services on offer in this platform.
Vis mer
It must be taken into account that a larger proportion of the City of Oslo's organisational units are expected to make full use of a common ICT platform by 2018 and 2019.
New operational services agreement will have a duration of 5 years with options on extension of 1 year + 1 year + 1 year + 1 year + 1 year (total of up to 10 years). It is therefore important that the agreement can be adapted over time to changes in:
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— the needs of residents and business,
— organisation,
— the businesses' needs,
— character of the delivery,
— volume of the delivery,
— commercial models,
— technological development,
— ICT threat level.
The Contracting Authority shall enter into one operational agreement with one main supplier for operational services. The Client has separate agreements/solutions for IP VPN (network agreement) and systems development. The main supplier will be required to collaborate with these suppliers through coordinating provisions regulated in the agreement.
Vis mer
The Client has a set of service suppliers with underlying delivery functions. The Contracting Authority has primary responsibility for service integration (SIAM).
New suppliers may be able to secure a role in The City of Oslo's helpdesk function. In order to support The City of Oslo's kommune's main goals, the supplier must be represented in Norway during the entire contract period. Dialogue with the Client during the contract period must generally take place in Norwegian, but may also take place in English in the case of specific technical aspects.
Vis mer
All dialogue with the Client's customers during the contract period must take place in Norwegian.
The new operational agreement will contain significant requirements regarding the protection of privacy.
For further information about the scope, see the qualification documentation available at doffin.no.
Beskrivelse av opsjoner:
There will be options related to the contract period.
Furthermore, options may be requested in regard to the contract scope stated in the associated qualification documentation available at doffin.no.
There may also be requests related to printing and distribution of wages statements etc.
Full details of options will be in the tender documentation that will be sent to all qualified tenderers who are invited to submit tender offers.
Antall mulige forlengelser: 5
Tidsramme for senere kontrakter: 12 måneder
Varighet: 060 måneder
Referansenummer: 2016000922016/S 168-3032852016/S 014-020988
Utførelsessted
Hovedsted eller utførelsessted: Oslo.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Requirement:
Tenderers shall be a legally established company
Documentation requirement:
Norwegian companies: Company Registration Certificate
Foreign companies: Verification that the company is registered in a trade index or a register of business enterprises as prescribed by the law of the country where the company is established.
Økonomisk og finansiell stilling:
Requirement:
The tenderer must have the financial capacity to carry out the assignment/contract.
Documentation requirement:
The company's three last sets of annual financial statements, including notes, board of directors' reports and auditor's reports, as well as more recent information of relevance to the company's accounting figures.
The Client reserves the right to obtain credit ratings on its own initiative.
Teknisk og faglig kapasitet:
Requirement A:
The supplier must have relevant experience from establishing, operating and developing operational services of an equivalent scope and complexity.
Documentation requirement a:
Descriptions of the supplier's up to five most relevant deliveries from the last three years, including information about the nature of the assignment, value, dates, and name of the public or private recipient. Max. 10 (ten) A4 pages in total.
Up to five references are requested. Should the supplier nonetheless provide more references, only the first five provided will be given any weight when evaluating the request.
Requirement B:
The supplier must have good implementation capacity within the areas of establishing, operating and developing operational services. Hereunder:
— the supplier must have personnel within the relevant categories of expertise such that the three areas mentioned above are supported.
Documentation requirement B:
Description of the supplier's technical personnel or the technical units the supplier has at its disposal for fulfilment of the contract, whether they belong to the company or not. The description must contain overviews of the relevant categories of expertise, including the number of resources, and illustrate how this expertise supports the supplier's operational services. Maximum 5 (five) A4 pages.
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CVs must not be enclosed as part of the documentation for this qualification requirement.
Requirement C:
The supplier must have a documented and functional quality assurance system to which it complies.
Documentation requirement C:
A description of quality assurance methods. Max. 2 (two) A4 pages.
Requirement D:
The supplier must have a management system for information security based on a recognised framework for ICT security, ISO 27001 or equivalent.
Documentation requirement D:
A description of the management system for information security, copies of proof of certification or documentation of equivalent quality assurance measures. Max. 5 (five) A4 pages.

Prosedyre
Minste antall kandidater: 3
Største antall kandidater: 5
Objektive utvelgelseskriterier:
The Client will invite a minimum of three and a maximum of five suppliers who best fulfil the technical/professional qualification requirements in respect to experience and implementation capacity (cf. Requirement A And B), to submit tenders.
Dato for utsendelse av invitasjoner: 2017-01-26 📅
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 971 183 675
Kontakt
Kontaktpunkt: André Joachim Frank
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/3758 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/148815 🌏

Referanse
Datoer
Publiseringsdato: 2016-09-01 📅
2016-01-21 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 201600092
2016/S 168-303285
2016/S 014-020988
Kunngjøringsnummer i OJ S: 2016/S 168-303285
2016/S 014-020988
Kilde: OJS 2016/S 210-383457 (2016-10-27)
Kunngjøring om tildeling av kontrakt (2018-01-17)
Gjenstand
Anskaffelsens omfang
Referansenummer: 201600092
Kort beskrivelse:
The procurement comprises entering into a new ICT operational agreement for the City of Oslo. A principal goal of the City of Oslo is to provide residents with a fully digital interface with the City through smarter, more coordinated and universally designed services. The pace of technological development is increasing and the procurement is intended to support current and future needs. The common denominator is a common, comprehensive ICT platform that will satisfy the ever increasing demand for change, innovation and interaction. The selected tenderer shall be prepared to utilise their professional expertise, standardised processes and solutions to assist with innovation during the contract period. For a more detailed description, see the qualification documentation available at doffin.no
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Totalverdi for anskaffelsen: 1 000 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Felles innkjøpsordliste (CPV)
Tilleggs-CPV: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Ikke aktuelt

Oppdragsgiver
Identitet
Navn på tildelende myndighet: Oslo kommune v/ Utviklings- og kompetanseetaten
Kontakt
Internettadresse: http://www.oslo.kommune.no 🌏

Referanse
Datoer
Sendt dato: 2018-01-17 📅
Publiseringsdato: 2018-01-19 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 013-027680
Refererer til kunngjøring: 2016/S 210-383457
OJ-S-utgave: 13
Tilleggsinformasjon
The contract value is a cautious estimate, the final value will depend on the number of options connected to transformations that are triggered and on options related to the duration.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The selected tenderer shall be prepared to utilise their professional expertise, standardised processes and solutions to assist with innovation during the contract period.
For a more detailed description, see the qualification documentation available at doffin.no
The procurement concerns delivery of ICT operational services to Oslo kommune for up to 10 years (depending on the number of options triggered regarding the duration of the agreement).
Beskrivelse av opsjoner:
Furthermore, options may be requested in regard to the contract scope stated in the associated qualification documentation available at doffin.no

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Methodology and assignment comprehension, execution of the operational services
Kvalitetskriterium (vekting): 23
Kvalitetskriterium (navn): Transformation ability and innovation ability
Kvalitetskriterium (vekting): 27
Kvalitetskriterium (navn): Competence and organisation
Kvalitetskriterium (vekting): 10
Kvalitetskriterium (navn): Establishment — Implementation ability
Kostnadskriterium: Total price
Vekting av kostnad: 30

Tildeling av kontrakt
Dato for kontraktinngåelse: 2017-12-19 📅

Oppdragsgiver
Kontakt
Internettadresse: www.oslo.kommune.no 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo kommune/Utviklings- og kompetanseetaten
Poststed: Oslo
Postnummer: 0606
Land: Norge 🇳🇴
Kilde: OJS 2018/S 013-027680 (2018-01-17)
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