ICT operational services for the city of Oslo

Antall eller omfang

The Client currently delivers ICT services to the City's units by the use of external suppliers. Some common ICT services are delivered to all units in the City of Oslo, while at the moment 34 units are integrated in a common ICT platform and make full use of the services on offer in this platform.It must be taken into account that a larger proportion of the City of Oslo's organisational units are expected to make full use of a common ICT platform by 2018 and 2019.New operational services agreement will have a duration of 5 years with options on extension of 1 year + 1 year + 1 year + 1 year + 1 year (total of up to 10 years). It is therefore important that the agreement can be adapted over time to changes in:— the needs of residents and business,— organisation,— the businesses' needs,— character of the delivery,— volume of the delivery,— commercial models,— technological development,— ICT threat level.The Contracting Authority shall enter into one operational agreement with one main supplier for operational services. The Client has separate agreements/solutions for IP VPN (network agreement) and systems development. The main supplier will be required to collaborate with these suppliers through coordinating provisions regulated in the agreement.The Client has a set of service suppliers with underlying delivery functions. The Contracting Authority has primary responsibility for service integration (SIAM).New suppliers may be able to secure a role in The City of Oslo's helpdesk function. In order to support The City of Oslo's kommune's main goals, the supplier must be represented in Norway during the entire contract period. Dialogue with the Client during the contract period must generally take place in Norwegian, but may also take place in English in the case of specific technical aspects.All dialogue with the Client's customers during the contract period must take place in Norwegian.The new operational agreement will contain significant requirements regarding the protection of privacy.For further information about the scope, see the qualification documentation available at doffin.no.