Bærum kommune shall procure a new standard deviation system that will replace the solution the municipality currently has and subject specific deviation systems. The objective of the procurement is to get a process based and user-friendly deviation system that ensures the municipality captures, follows up and learns from deviations as well as to being able to retrieve statistics both locally and centrally in the municipality.
The following form the basis for the procurement of the new deviation system:
— It shall be a joint solution with two ways to enter:
• Portal on the internet for reporting of deviation and improvement suggestions from the residents, collaborating partners, suppliers etc. (external parties).
• Form for reporting of deviation and improvement suggestions from employees as well as a solution for processing of reported deviations.
— The deviation system shall be used in all internal areas of the municipality.
— Remote access shall ensure personal information protection and that any confidential information is not compromised.
— The deviation system shall be facilitated so that deviation from an external party can be handled by the correct end-user department.
— The deviation system shall be based on market-based software that is already in use by other customers, i.e. ‘off the shelf’.
— The solution must be able to be integrated with quality systems from difference suppliers.
— The tenderer shall offer the necessary assistance in connection with installation, testing and training.
— The procurement includes service and maintenance of the solution.
The system must be able to be used by approx. 120 000 residents, approx. 12 000 employees and approx. 600-1 000 case handlers and leaders who shall handle reported deviations.
The objective and scope of the procurement is described in more detail in the tender documentation's Annex 1, SSA-K Appendix 1A Objectives, General description and general requirements.
Frist
Fristen for mottak av tilbud var 2016-02-01.
Anskaffelsen ble publisert 2015-11-30.
Kunngjøring av konkurranse (2015-11-30) Gjenstand Anskaffelsens omfang
Tittel: Software package and information systems
Antall eller omfang:
“The Contracting Authority intends to enter into contract for procurement and implementation of the deviation system and associated agreement for maintenance...”
Antall eller omfang
The Contracting Authority intends to enter into contract for procurement and implementation of the deviation system and associated agreement for maintenance and service. The terms of the agreement will be regulated by the State Standard Agreements SSA-K (the purchasing agreement) and SSA-V (the maintenance agreement), both in the edition from 2015.The agreements will, i.a. include the implementation, training, consulting services, any integrations, service and maintenance.The start-up date for SSA-V is ‘delivery day’ pursuant to SSA-K. SSA-V applies for three years calculated from the start-up date. Thereafter the agreement renew automatically for one year at a time in the system's lifetime, unless it is terminated, and assuming there are no other suppliers of maintenance found in the market, cf. SSA-V point 4.1 about duration and termination. The system's life time is expected to be approx. 10 years.1 500 0005 000 000
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare og informasjonssystemer📦
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Oppdragsgiver Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Bærum municipality
Postadresse: Arnold Haukelands plass 10
Postnummer: 1304
Poststed: Sandvika
Kontakt
E-post: tor.mehus@baerum.kommune.no📧