Deviation system for Bærum kommune

Bærum municipality

Bærum kommune shall procure a new standard deviation system that will replace the solution the municipality currently has and subject specific deviation systems. The objective of the procurement is to get a process based and user-friendly deviation system that ensures the municipality captures, follows up and learns from deviations as well as to being able to retrieve statistics both locally and centrally in the municipality.
The following form the basis for the procurement of the new deviation system:
— It shall be a joint solution with two ways to enter:
• Portal on the internet for reporting of deviation and improvement suggestions from the residents, collaborating partners, suppliers etc. (external parties).
• Form for reporting of deviation and improvement suggestions from employees as well as a solution for processing of reported deviations.
— The deviation system shall be used in all internal areas of the municipality.
— Remote access shall ensure personal information protection and that any confidential information is not compromised.
— The deviation system shall be facilitated so that deviation from an external party can be handled by the correct end-user department.
— The deviation system shall be based on market-based software that is already in use by other customers, i.e. ‘off the shelf’.
— The solution must be able to be integrated with quality systems from difference suppliers.
— The tenderer shall offer the necessary assistance in connection with installation, testing and training.
— The procurement includes service and maintenance of the solution.
The system must be able to be used by approx. 120 000 residents, approx. 12 000 employees and approx. 600-1 000 case handlers and leaders who shall handle reported deviations.
The objective and scope of the procurement is described in more detail in the tender documentation's Annex 1, SSA-K Appendix 1A Objectives, General description and general requirements.

Frist

Fristen for mottak av tilbud var 2016-02-01. Anskaffelsen ble publisert 2015-11-30.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2015-11-30 Kunngjøring av konkurranse
2016-03-23 Tilleggsinformasjon
Kunngjøring av konkurranse (2015-11-30)
Gjenstand
Anskaffelsens omfang
Tittel: Software package and information systems
Antall eller omfang:
The Contracting Authority intends to enter into contract for procurement and implementation of the deviation system and associated agreement for maintenance and service. The terms of the agreement will be regulated by the State Standard Agreements SSA-K (the purchasing agreement) and SSA-V (the maintenance agreement), both in the edition from 2015.The agreements will, i.a. include the implementation, training, consulting services, any integrations, service and maintenance.The start-up date for SSA-V is ‘delivery day’ pursuant to SSA-K. SSA-V applies for three years calculated from the start-up date. Thereafter the agreement renew automatically for one year at a time in the system's lifetime, unless it is terminated, and assuming there are no other suppliers of maintenance found in the market, cf. SSA-V point 4.1 about duration and termination. The system's life time is expected to be approx. 10 years.1 500 0005 000 000
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare og informasjonssystemer 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Bærum municipality
Postadresse: Arnold Haukelands plass 10
Postnummer: 1304
Poststed: Sandvika
Kontakt
E-post: tor.mehus@baerum.kommune.no 📧

Referanse
Datoer
Sendt dato: 2015-11-30 📅
Innleveringsfrist: 2016-02-01 📅
Publiseringsdato: 2015-12-03 📅
Identifikatorer
Kunngjøringsnummer: 2015/S 234-425549
OJ-S-utgave: 234

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Bærum kommune shall procure a new standard deviation system that will replace the solution the municipality currently has and subject specific deviation systems. The objective of the procurement is to get a process based and user-friendly deviation system that ensures the municipality captures, follows up and learns from deviations as well as to being able to retrieve statistics both locally and centrally in the municipality.
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The following form the basis for the procurement of the new deviation system:
— It shall be a joint solution with two ways to enter:
• Portal on the internet for reporting of deviation and improvement suggestions from the residents, collaborating partners, suppliers etc. (external parties).
• Form for reporting of deviation and improvement suggestions from employees as well as a solution for processing of reported deviations.
— The deviation system shall be used in all internal areas of the municipality.
— Remote access shall ensure personal information protection and that any confidential information is not compromised.
— The deviation system shall be facilitated so that deviation from an external party can be handled by the correct end-user department.
— The deviation system shall be based on market-based software that is already in use by other customers, i.e. ‘off the shelf’.
— The solution must be able to be integrated with quality systems from difference suppliers.
— The tenderer shall offer the necessary assistance in connection with installation, testing and training.
— The procurement includes service and maintenance of the solution.
The system must be able to be used by approx. 120 000 residents, approx. 12 000 employees and approx. 600-1 000 case handlers and leaders who shall handle reported deviations.
The objective and scope of the procurement is described in more detail in the tender documentation's Annex 1, SSA-K Appendix 1A Objectives, General description and general requirements.
Antall eller omfang:
The Contracting Authority intends to enter into contract for procurement and implementation of the deviation system and associated agreement for maintenance and service. The terms of the agreement will be regulated by the State Standard Agreements SSA-K (the purchasing agreement) and SSA-V (the maintenance agreement), both in the edition from 2015.
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The agreements will, i.a. include the implementation, training, consulting services, any integrations, service and maintenance.
The start-up date for SSA-V is ‘delivery day’ pursuant to SSA-K. SSA-V applies for three years calculated from the start-up date. Thereafter the agreement renew automatically for one year at a time in the system's lifetime, unless it is terminated, and assuming there are no other suppliers of maintenance found in the market, cf. SSA-V point 4.1 about duration and termination. The system's life time is expected to be approx. 10 years.
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Estimert verdi eksklusive mva: 1 500 000 💰
5 000 000 💰
Varighet: 036 måneder
Referansenummer: 15/130920
Utførelsessted
Hovedsted eller utførelsessted: Sandvika.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Requirement 1 — Tax certificates:
The tenderer's tax and VAT payments shall be in order.
Documentation requirement:
— Tax and VAT certificates
A certificate for tax and VAT issued by either the local tax office or the tax collection office where the tenderer's head office is located. The certificate can be obtained from Altinn.no.
The certificates shall not be older than six months, from expiry of the tender deadline.
— Norwegian tenderers who are not VAT obliged must provide confirmation of this from the tax authorities.
Requirement 2 — Company registration certificate.
The tenderer must be a legally established company.
— Norwegian companies: Company Registration Certificate.
— Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country in which the service provider is established.
Økonomisk og finansiell stilling:
Requirement 3 — Finances:
The tenderer is required to be financially solvent, which gives the contracting authority the security that the tenderer will be financially viable throughout the period of the agreement.
The credit worthiness that will form the basis for qualification for this contest is risk classification 5 (credit worthy) pursuant to the Commercial Delphie score model. Tenderers with a lower rating will be rejected.
Documentation requirement:
— The contracting authority will obtain an extended report from Experian Credit Services. The report contains the auditor's report, negative payment remarks, accounts and rating history, and shall be based on the last known accounting figures. The extended report from the Norwegian company will be assessed for Norwegian companies that submit a tender on behalf of a foreign company.
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Teknisk og faglig kapasitet:
Requirement 4 — Implementation ability.
It is required that the tenderer has an organisation that has the capacity to carry out under the contract.
(The requirement concerns qualification of the tenderer, and CV's with information about the education and work experience etc. of the offered key personnel are not to be given here as this is handled under the award criteria.
Documentation requirement:
— A description of the contractor's technical personnel or technical units the contractor has at their disposition to fulfil the contract, regardless of whether they belong to the company or not, and
— A statement of the tenderer's average workforce and the number of employees in the administrative management during the last three years.
Requirement 5 — Experience.
Experience from equivalent assignments in the last three years is required. By ‘equivalent assignment’ we mean delivering of deviation systems to large public or private organisations.
— General list of the most important deliveries performed during the last 3 years, including information about the value, time, and the name of the public or private recipients with contact information for any references.
Requirement 6 — Quality Management System.
A good and well-functioning quality management system is required for the requested services
The concept of a quality management system is that i.a., the tenderer has a awareness of quality objectives, planning, securing, handling of deviations and quality improvement.
— Copy of a quality management certificate in accordance with ISO 9001:2008 or equivalent, or
— Account of the tenderer's quality management system.
Requirement 7 Information Security Management System.
The tenderer is required to have a good and well functioning management system for information security.
The concept of an information security system is that i.a. the tenderer has a system and procedures to safeguard the information security with regard to integrity, confidentiality and accessibility, system and procedures for physical security, handling of deviations and contingency plans.
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— Account of the tenderer's information security management system.
Note that if the tenderer has an integrated management system that includes both quality and information security, a combined account can be given for this under requirement 6, Quality Management System.
Kontraktutførelse
Personalets navn og faglige kvalifikasjoner ✅

Prosedyre
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 935478715
Kontakt
Kontaktpunkt: Tor Mehus
Adresse til kjøperprofilen: http://eu.eu-supply.com/ctm/Supplier/CompanyInformation/Index/244059 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155593&B=KGVLIGHT 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155593&B=KGVLIGHT 🌏

Referanse
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 15/130920
Kilde: OJS 2015/S 234-425549 (2015-11-30)
Tilleggsinformasjon (2016-03-23)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon

Referanse
Datoer
Sendt dato: 2016-03-23 📅
Publiseringsdato: 2016-03-26 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 061-106178
Refererer til kunngjøring: 2015/S 234-425549
OJ-S-utgave: 61
Kilde: OJS 2016/S 061-106178 (2016-03-23)
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