A Customer relationship management system (CRM)

Porsgrunn kommune (Porsgrunn municipality)

Porsgrunn municipality wishes to procure and implement a customer relationship management system.
The system shall handle all requests from the customers to the municipality and implies integration with various professional systems and the intranet portal solution.
A brief summary from the requirement specification in relation to requirements to the professional system and context:
* Messages to users
* Messages to and from customers
* Bulk dispatches and templates
* The customer calls in a former enquiry reminder
* Forwarding requests by e-mails
* Statistics
* The customer shall be able to see and change chosen information
* Active Directory for authentication of users/employees.

Frist

Fristen for mottak av tilbud var 2015-08-14. Anskaffelsen ble publisert 2015-06-24.

Hvem?

• Porsgrunn kommune (Porsgrunn municipality)

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2015-06-24	Kunngjøring av konkurranse

Kunngjøring av konkurranse (2015-06-24)
Gjenstand
Anskaffelsens omfang
Tittel: Software package and information systems
Antall eller omfang:

The procurement is considered and estimated to exceed the EEA threshold value during the contract period.

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare og informasjonssystemer 📦

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Porsgrunn kommune (Porsgrunn municipality)
Postadresse: Storgata 153
Postnummer: 3915
Poststed: Porsgrunn
Kontakt
E-post: postmottak@porsgrunn.kommune.no 📧
Telefon: +47 35547944 📞

Referanse
Datoer
Sendt dato: 2015-06-24 📅
Innleveringsfrist: 2015-08-14 📅
Publiseringsdato: 2015-06-27 📅
Identifikatorer
Kunngjøringsnummer: 2015/S 122-224279
OJ-S-utgave: 122
Tilleggsinformasjon

The tender documents with annexes will be distributed to qualified service providers subsequent to the deadline for prequalification.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Porsgrunn municipality wishes to procure and implement a customer relationship management system.

The system shall handle all requests from the customers to the municipality and implies integration with various professional systems and the intranet portal solution.

A brief summary from the requirement specification in relation to requirements to the professional system and context:

* Messages to users

* Messages to and from customers

* Bulk dispatches and templates

* The customer calls in a former enquiry reminder

* Forwarding requests by e-mails

* Statistics

* The customer shall be able to see and change chosen information

* Active Directory for authentication of users/employees.

Referansenummer: Tove T. Melby
Utførelsessted
Hovedsted eller utførelsessted: Porsgrunn, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Økonomisk og finansiell stilling:

3.4 Financial implementation ability

Tenderers will be required to have the financial ability to carry out the contract.

Documentation:

The tenderer's complete annual accounts for the last 2 financial years (i.e. the profit and loss accounts, the balance sheet, the board's annual report and the auditor's report). If the tenderer has a valid reason not to submit this documentation, the tenderer may substantiate the economic and financial position with any document that is acceptable to the contracting authority.

Minste nivå(er) av standarder:

3.2 Certificates of paid taxes, social security contributions and VAT

Documentation:

Certificate RF-1316 is produced based on registered information in the tax and excise systems per dd.mm.yyyy. Questions in relation to VAT should be addressed the Norwegian Tax Administration Questions in relation to other tax and excise requirements should be addressed the tax collector. Online ordering functions are in the net sites in conjunction with the local tax offices you must address.

For public procurements, the certificates shall not be older than 6 months Foreign tenderers must provide certificates from authorities equivalent to the Norwegian ones.

Teknisk og faglig kapasitet:

3.5 References

Documentation:

List of the most important deliveries/contracts of an equivalent nature in the last 3 years, including the delivery value and date, public or private recipients. The contracting authority primarily requires references from public authorities. Each stated reference shall contain information of the name of contact person, telephone number and e-mail address. The contracting authority reserves the right to contact the stated references in order to confirm/verify submitted information.

Minste nivå(er) av standarder:

3.3 A HSE self-declaration

A completed, signed and returned HSE self-declaration form attached the tender documents.

Prosedyre
Forventet antall kandidater: 5
Objektive utvelgelseskriterier:

— Certificates of paid tax, social security contribution and VAT.

— A HSE self-declaration form.

— Financial implementation capacity.

— References.

Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 939 991 034
Kontakt
Kontaktpunkt: The Service Centre
Tove T. Melby
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/1856 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/133445 🌏

Referanse
Identifikatorer
Referansenummer tildelt av oppdragsgiver: Tove T. Melby
Kilde: OJS 2015/S 122-224279 (2015-06-24)

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