Service management system

Brønnøysundregistrene

The aim is to procure and implement a flexible Service Management system that shall support AAS's aim for the establishment of routines, roles and processes based on principles from ITIL. It shall ensure that AAS functions efficiently and in accordance with the Altinn cooperation's needs.
The system shall provide a total overview of cases and infrastructure, and sufficient data. It shall be intuitive, simple to use, and fulfil the contracting authority's functionality requirements.
Furthermore, the system shall support the contracting authority's contact surface with internal unit's final users and external users independent of geographical placement. An aim is that the system shall contribute to raising the quality of the services and at the same time maintain or reduce the contracting authority's costs.
It shall be simple to configure and it must cover the contracting authority's needs as regards the use and implementation of joint work processes and routines based on ITILv3. The work flow/rule engine will be a central element to achieve a seamless processing of the assignments as well as communicating assignments to our suppliers. Furthermore it is important that the system covers the contracting authority's reporting need and allows for a high degree of self-service.
AAS has decided to operate the system internally due to a great need for close integration with other internal systems, as well as having good control of external integrations and security.
The system could also be used by the contracting authority's other units in addition to AAS for registering and following up their own cases. It shall, therefore, be possible to set up separate logical areas with access control so that, for example, a unit can use the system as if they were the only user group. (A group-entity's thoughts where the entities can handle their own cases without necessarily seeing other entities'cases unless rights are explicitly given).
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/45680268.aspx]]. Then follow the instructions on the website.

Frist

Fristen for mottak av tilbud var 2014-09-01. Anskaffelsen ble publisert 2014-07-04.

Hvem?

• Brønnøysundregistrene

Hva?

• Programvarerelaterte tjenester › Konfigurering av programvare
• Programvarerelaterte tjenester › Levering av programvare
• Programvarerelaterte tjenester › Programvaresupport
• Programvarerelaterte tjenester › Programvareutvikling

Hvor?

• Nord-Norge › Nordland

Anskaffelseshistorikk

Dato	Dokument
2014-07-04	Kunngjøring av konkurranse

Kunngjøring av konkurranse (2014-07-04)
Gjenstand
Anskaffelsens omfang
Tittel: Software supply services
Antall eller omfang: 2 000 0006 000 000
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Levering av programvare 📦

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Brønnøysundregistrene
Postadresse: Havnegata 48
Postnummer: 8910
Poststed: Brønnøysund
Kontakt
E-post: inger.dale@brreg.no 📧
Telefon: +47 75007509 📞

Referanse
Datoer
Sendt dato: 2014-07-04 📅
Innleveringsfrist: 2014-09-01 📅
Publiseringsdato: 2014-07-09 📅
Identifikatorer
Kunngjøringsnummer: 2014/S 129-231869
OJ-S-utgave: 129

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The system shall provide a total overview of cases and infrastructure, and sufficient data. It shall be intuitive, simple to use, and fulfil the contracting authority's functionality requirements.

Furthermore, the system shall support the contracting authority's contact surface with internal unit's final users and external users independent of geographical placement. An aim is that the system shall contribute to raising the quality of the services and at the same time maintain or reduce the contracting authority's costs.

It shall be simple to configure and it must cover the contracting authority's needs as regards the use and implementation of joint work processes and routines based on ITILv3. The work flow/rule engine will be a central element to achieve a seamless processing of the assignments as well as communicating assignments to our suppliers. Furthermore it is important that the system covers the contracting authority's reporting need and allows for a high degree of self-service.

AAS has decided to operate the system internally due to a great need for close integration with other internal systems, as well as having good control of external integrations and security.

The system could also be used by the contracting authority's other units in addition to AAS for registering and following up their own cases. It shall, therefore, be possible to set up separate logical areas with access control so that, for example, a unit can use the system as if they were the only user group. (A group-entity's thoughts where the entities can handle their own cases without necessarily seeing other entities'cases unless rights are explicitly given).

The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/45680268.aspx]]. Then follow the instructions on the website.

Estimert verdi eksklusive mva: 2 000 000 💰
6 000 000 💰
Beskrivelse av opsjoner: See the qualification documentation.
Foreløpig tidsplan for bruk av opsjoner: 48 måneder
Utførelsessted
Hovedsted eller utførelsessted: Brønnøysund, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

Company Registration Certificate.

Requirement to present a VAT certificate (National requirement).

Requirement to present a tax certificate (National requirement).

Requirement to present self-declaration in accordance with Regulations' attachment 2 on HSE (National requirement).

Økonomisk og finansiell stilling:

Tenderers shall enclose the annual accounts or the auditor confirmed accounting figures for 2013. The contracting authority uses reports/will obtain information itself from Soliditet for this assessment. It is therefore not necessary for tenderers to enclose the annual accounts for 2012, 2011 and older.

Tenderers can also enclose any recent information that is relevant for the company's accounting figures.

Minste nivå(er) av standarder:

The service provider is required to have adequate economic and financial capacity to carry out the assignment/agreement. The service provider's solidity, liquidity and financial strength set up against the procurement's total value and contract length will be central in this assessment.

If a tenderer has valid reasons as to why such documentation cannot be obtained, or that the economic situation has changed significantly since the last submitted annual accounts, the tenderer can prove his economic and financial position with other documentation that the contracting authority can accept. If the service provider has such valid reasons, he may contact the contracting authority in writing in order to clarify which other documentation is acceptable. The contracting authority reserves the right to obtain a credit rating of the service providers.

Teknisk og faglig kapasitet:

An account of the company's business idea and core competence related to the extent of this tender.

An overview of the company's organisation and ownership, as well as description of the current company.

Description of how the serivce provider is organised for the execution of this contract.

A short description of the genera quality assurance system that the service provider will use for fulfilment of the contract and a description of existing or planned certifications.

If the service provider must use sub suppiers to fulfil the requirement for technical/professional qualifications or financial/economic position, the service provider shall document to the contracting authority that he has the right to use the necessary resources, by enclosing a binding statement (cf. annex 3) on this from the sub suppliers, cf. FOA §§ 17-8 (2) and 17-9 (2) .

Service providers shall enclose an overview of all their contracts from the last three years, of an equivalent financial size and extent to what is offered here. The minimum requirement is that an overview of three contracts is enclosed. Annex 3 – «Overview of comparable assignments» should be completed and enclosed with the application.

The contracting authority shall be able to contact the stated contact persons and the necessary contact information shall therefore be provided.

Minste nivå(er) av standarder:

Good execution and follow-up ability is required.

Service providers shall have good experience from equivalent contracts to that what is offered in this competition.

Sub-supupliers:

The service provider shall, together with the tender, provide an overview of the sub suppliers/cooperation partners that could be used and an overview of what these will contribute. The tender must also state how the cooperation is regulated between the parties.

The contracting authority shall only deal with the service provider, who will have the same responsibility for his sub suppliers' services as for his own.

Prosedyre
Minste antall kandidater: 3
Største antall kandidater: 6
Objektive utvelgelseskriterier:

Selection amongst qualified service providers

The qualification document's point 7.1: Legal requirements and 7.2.1: The service provider's economic and financial position above are qualification requirements, minimum requirements, which are either fulfilled or not. Points are not awarded for performance above the minimum requirement. For point 7.2.2 the service providers who fulfil the minimum requirements will be given a grade for each requirement in point 7.2.2 on a scale from 0 to 5, with 5 being best. The service provider that is seen to be the best in each area will be given grade 5 and the other service providers will be graded in relation to the best service provider. The supplier with the highest overall score will be ranked as the number one supplier with the second highest score number two, etc. The contracting authority will then decide how many service providers shall be invited to submit a tender. If the contracting authority chooses three service providers, the service providers with the highest number of points will be invited to submit a tender. If any of these do not wish to submit a tender, the contractor may ask the next service provider on the ranked list.

Oppdragsgiver
Kontakt
Kontaktpunkt: Inger Bråttvik Dale
Kilde: OJS 2014/S 129-231869 (2014-07-04)

Nye anskaffelser i relaterte kategorier 🆕

Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte (>20 nye anskaffelser)

Programmering av software og rådgivning (>20)

Programvarerelaterte tjenester (18)