Route information for Finnmark

Finnmark fylkeskommune

The procurement is for the route information service 177 by telephone, e-mail and chat, as well as being a hub for telephone orders to the county's FLEXX-routes. Daily contact with our passengers is a central part and the service provider shall reply and solve questions that come up and challenges for travellers on roads in Finnmark. The service shall be carried out in accordance with the specifications given in 'Annex A'.

Frist

Fristen for mottak av tilbud var 2014-11-20. Anskaffelsen ble publisert 2014-10-07.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2014-10-07 Kunngjøring av konkurranse
2015-03-03 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2014-10-07)
Gjenstand
Anskaffelsens omfang
Tittel: Travel services
Antall eller omfang:
The contract's length will be from 1.1.2015 and for 5 years. The 5 year period is based on the fact that it takes a certain amount of time to develop routines and get to know the route area.Based on the current cost, the contract's value will be approx. NOK 2 000 000 (excluding VAT).The volume of the service is, based on experience, approx. 11 600 telephone calls, as well as approx. 100 e-mails and 50 chat enquiries per annum (statistics from 2013). See point 3 in the description of the services.2 000 000
Vis mer
Totalverdi for anskaffelsen: 2 000 000 💰
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Reisetjenester 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Finnmark fylkeskommune
Postadresse: Fylkeshuset
Postnummer: 9815
Poststed: Vadsø
Kontakt
E-post: enla@ffk.no 📧
Telefon: +47 78963000 📞
Faks: +47 78963001 📠

Referanse
Datoer
Sendt dato: 2014-10-07 📅
Innleveringsfrist: 2014-11-20 📅
Publiseringsdato: 2014-10-09 📅
Identifikatorer
Kunngjøringsnummer: 2014/S 194-343621
OJ-S-utgave: 194

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The procurement is for the route information service 177 by telephone, e-mail and chat, as well as being a hub for telephone orders to the county's FLEXX-routes. Daily contact with our passengers is a central part and the service provider shall reply and solve questions that come up and challenges for travellers on roads in Finnmark. The service shall be carried out in accordance with the specifications given in 'Annex A'.
Vis mer
Antall eller omfang:
The contract's length will be from 1.1.2015 and for 5 years. The 5 year period is based on the fact that it takes a certain amount of time to develop routines and get to know the route area.
Based on the current cost, the contract's value will be approx. NOK 2 000 000 (excluding VAT).
The volume of the service is, based on experience, approx. 11 600 telephone calls, as well as approx. 100 e-mails and 50 chat enquiries per annum (statistics from 2013). See point 3 in the description of the services.
Referansenummer: 201300278
Utførelsessted
Hovedsted eller utførelsessted: Finnmark, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
The tenderer shall be a legally established company.
Documentation requirement: Company Registration Certificate or equivalent from the tenderer's home country.
Økonomisk og finansiell stilling:
The tenderer must have sufficient solidity to complete the assignment.
Documentation requirement: Auditor approved accounts for the last three accounting years with a key figure report.
Or a rating from a publicly certified credit rating company. This competition requires an A rating. Particular emphasis will be put on the tenderer being well established and having good finances (cf. D&B rating criteria).
The tenderer must not be in composition proceedings or have petitioned for bankruptcy prior to the deadline.
Documentation requirement: Signed declaration from the tenderer.
Teknisk og faglig kapasitet:
The tenderer shall have sufficient ability to fulfil the contract.
Documentation requirement: Tenderers must document that they can provide the number of employees/temporary staff required for the offered opening hours.
The service provider shall have experience from equivalent assignments as regards volume and complexity.
Documentation requirement: The tenderer is to enclose a list of a minimum of three references for equivalent route information services in Norway.

Prosedyre
Tilbudets gyldighetsperiode: 006 måneder
Åpningssted (organisasjon): Finnmark fylkeskommune
Tildelingskriterier
Kriterium: 1. Price (40)
2. Quality (35)
3. Service (25)
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 964994218
Kontakt
Kontaktpunkt: Lars Engerengen
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/2655 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/122635 🌏

Referanse
Datoer
Startdato: 2015-01-01 📅
Sluttdato: 2019-12-31 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 201300278

Utfyllende informasjon
Klageinstans
Informasjon om frister for klage:
10 working days, calculated from the day after the award of contract notification was sent electronically to the tenderers.
Kilde: OJS 2014/S 194-343621 (2014-10-07)
Kunngjøring om tildeling av kontrakt (2015-03-03)
Gjenstand
Anskaffelsens omfang
Totalverdi for anskaffelsen: 1 920 000 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2015-03-03 📅
Publiseringsdato: 2015-03-05 📅
Identifikatorer
Kunngjøringsnummer: 2015/S 045-078132
Refererer til kunngjøring: 2014/S 194-343621
OJ-S-utgave: 45

Tildeling av kontrakt
Dato for kontraktinngåelse: 2014-12-10 📅
Navn: HTsafe AS
Postadresse: Oppeid
Poststed: Hamarøy
Postnummer: 8294
Land: Norge 🇳🇴
Informasjon om tilbud
Antall mottatte tilbud: 1
Kilde: OJS 2015/S 045-078132 (2015-03-03)