Maintenance of Siebel

Norsk Tipping AS

Norsk Tipping would like to enter into a maintenance contract for development services for and management of the current CRM-system based on Siebel.
Needs to be covered.
The following shall be provided:
— Maintenance and operational support for the system,
— Design, documentation and implementation of necessary changes,
— Further development of and consultancy for integrations.
In addition to services connected to maintenance and operational support for Siebel, further development of the system with accompanying integrations will also be included in this procurement.
The documents for this procurement are only in Norwegian.

Frist

Fristen for mottak av tilbud var 2015-02-09. Anskaffelsen ble publisert 2014-12-18.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Albatross It Consultants As

Hvem?

• Norsk Tipping AS

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2014-12-18	Kunngjøring av konkurranse
2015-03-03	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2014-12-18)
Gjenstand
Anskaffelsens omfang
Tittel: Maintenance of information technology software
Antall eller omfang:

Below is an overview of the modules that are in use:— Siebel Consumer Goods: Customer service is the unit that works most with Kundis. They use a CTI-integration with Genesys CTI. Incoming telephone calls and e-mails are routed here, as well as outgoing telephone campaigns. Chat for the Customer Service is also implemented, based on Oracle Contact Center Anwhere, which is loaded as a part of the CTI-profile.— Siebel Remote: NT has a nationwide sales apparatus that currently uses Siebel Remote functionality (this could be phased out during the contract period). The sales manager works with local databases and synchronises their changes and with the central database.— Siebel Marketing: Siebel Marketing is used for sending campaigns and it uses data from Siebel Datavarehus in addition to the central Data Warehouse in NT. This module will most likely be phased out during the contract period.The system is built up with several integrations and run by Norsk Tipping — general information on this is given below.— Integrations and interface: Kundis is integrated with several other systems and services, including lottery engines, CMDB and other internal systems. The integrations mostly use webservice's or asynkrone messages.— Platform: The platform that Kundis is run on is 32-bits Windows Server 2008, with a part being upgraded to Windows Server 2012. The databases are run on Oracle Enterprise 11.2 (being upgraded to 12c), on 64-bit IBM AIX 7.1. Clients are run on Windows 7.— Operation: NT operates both the application and infrastructure and we would like operational support as a part of the maintenance contract. The workplace (location) is, as a starting point, Hamar, with the possibility of follow-up via a partner network (remote access).5 000 00020 000 000

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Vedlikehold av IT-programvare 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Norsk Tipping AS
Postadresse: Postboks 4414 Bedriftssenteret
Postnummer: 2325
Poststed: Hamar
Kontakt
Internettadresse: http://www.norsk-tipping.no 🌏
E-post: nt-0910-14@norsk-tipping.no 📧
Telefon: +47 62514000 📞
Faks: +47 62527152 📠

Referanse
Datoer
Sendt dato: 2014-12-18 📅
Innleveringsfrist: 2015-02-09 📅
Publiseringsdato: 2014-12-20 📅
Identifikatorer
Kunngjøringsnummer: 2014/S 246-435231
OJ-S-utgave: 246
Tilleggsinformasjon

If a service provider uses sub suppliers, Norsk Tipping requires that the service provider describes its sub suppliers and which parts of the service they shall cover.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Norsk Tipping would like to enter into a maintenance contract for development services for and management of the current CRM-system based on Siebel.

Needs to be covered.

The following shall be provided:

— Maintenance and operational support for the system,

— Design, documentation and implementation of necessary changes,

— Further development of and consultancy for integrations.

In addition to services connected to maintenance and operational support for Siebel, further development of the system with accompanying integrations will also be included in this procurement.

The documents for this procurement are only in Norwegian.

Antall eller omfang:

Below is an overview of the modules that are in use:

— Siebel Consumer Goods: Customer service is the unit that works most with Kundis. They use a CTI-integration with Genesys CTI. Incoming telephone calls and e-mails are routed here, as well as outgoing telephone campaigns. Chat for the Customer Service is also implemented, based on Oracle Contact Center Anwhere, which is loaded as a part of the CTI-profile.

— Siebel Remote: NT has a nationwide sales apparatus that currently uses Siebel Remote functionality (this could be phased out during the contract period). The sales manager works with local databases and synchronises their changes and with the central database.

— Siebel Marketing: Siebel Marketing is used for sending campaigns and it uses data from Siebel Datavarehus in addition to the central Data Warehouse in NT. This module will most likely be phased out during the contract period.

The system is built up with several integrations and run by Norsk Tipping — general information on this is given below.

— Integrations and interface: Kundis is integrated with several other systems and services, including lottery engines, CMDB and other internal systems. The integrations mostly use webservice's or asynkrone messages.

— Platform: The platform that Kundis is run on is 32-bits Windows Server 2008, with a part being upgraded to Windows Server 2012. The databases are run on Oracle Enterprise 11.2 (being upgraded to 12c), on 64-bit IBM AIX 7.1. Clients are run on Windows 7.

— Operation: NT operates both the application and infrastructure and we would like operational support as a part of the maintenance contract. The workplace (location) is, as a starting point, Hamar, with the possibility of follow-up via a partner network (remote access).

Estimert verdi eksklusive mva: 5 000 000 💰
20 000 000 💰
Referansenummer: NT-0910-14
Utførelsessted
Hovedsted eller utførelsessted: Hamar, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten: See the tender documentation.
Økonomisk og finansiell stilling: See the tender documentation.
Kontraktutførelse
Innskudd og garantier som kreves: See the tender documentation.
Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: See the tender documentation.
Juridisk form som skal antas av gruppen av økonomiske operatører som kontrakten skal tildeles til: See the tender documentation.
Andre særlige vilkår:

Service providers must have experience in the maintenance and development of Siebel.

See the tender documentation.

Prosedyre
Tilbudets gyldighetsperiode: 2015-05-08 📅
Dato for åpning av tilbud: 2015-02-09 📅
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 925836613
Kontakt
Kontaktpunkt: Erik Johannesen
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/1096 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/125319 🌏

Referanse
Datoer
Startdato: 2015-03-02 📅
Sluttdato: 2018-02-28 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: NT-0910-14
Kilde: OJS 2014/S 246-435231 (2014-12-18)

Kunngjøring om tildeling av kontrakt (2015-03-03)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2015-03-03 📅
Publiseringsdato: 2015-03-05 📅
Identifikatorer
Kunngjøringsnummer: 2015/S 045-078134
Refererer til kunngjøring: 2014/S 246-435231
OJ-S-utgave: 45

Gjenstand
Anskaffelsens omfang
Estimert verdi eksklusive mva: 8 000 000 💰
40 000 000 💰

Prosedyre
Tildelingskriterier
Kriterium: 1. Price (40)
2. General requirements (30)
3. Expertise (30)

Tildeling av kontrakt
Dato for kontraktinngåelse: 2015-03-02 📅
Navn: Albatross IT Consultants AS
Postadresse: Lysaker Torg 2
Poststed: Lysaker
Postnummer: 1366
Land: Norge 🇳🇴
Informasjon om tilbud
Antall mottatte tilbud: 2
Kilde: OJS 2015/S 045-078134 (2015-03-03)

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