Service and installation services for equipment for Norsk Tipping's dealers

Norsk Tipping AS

Norsk Tipping intend to enter into a maintenance contract for service and installation services for equipment for Norsk Tipping's dealers.
Norsk Tipping currently has an equivalent contract with InfoCare.
Norsk Tipping shall procure service and installation services for approx. 5000 commissionaire terminals, 4400 lottery terminals and 4000 flat screen systems at our dealers nationwide.
The following shall be included in the new contract:
— Field service for, amongst other things:
— Fault finding, replacing modules and repairs,
— Installations,
— Terminations,
— Moving,
— Upgrades,
— Workshop,
— Rolling out new commissionaire equipment - commissionaire terminals, new disks and play units for the flat screen system.
In addition the following shall be included:
— Customer centre,
— Storage,
— Logistics and transport,
— Designing services,
— Reporting and documentation,
— Internal routines and systems for supporting the services,
— Data exchange by integration with Norsk Tipping's systems.
Options:
— Workshop services for commissionaire terminals, lottery terminals and flat screen systems.
— Various activities at NT's dealers.
The documentation for this competition is only available in Norwegian.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=307543

Frist

Fristen for mottak av tilbud var 2013-11-25. Anskaffelsen ble publisert 2013-10-09.

Hvem?

• Norsk Tipping AS

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2013-10-09	Kunngjøring av konkurranse

Kunngjøring av konkurranse (2013-10-09)
Gjenstand
Anskaffelsens omfang
Tittel: Repair and maintenance services
Antall eller omfang:

The contract is estimated to be between 125 000 000 - 300 000 000 NOK over a period of three - 3 years, option one year. This is only an estimate and is not to be seen as binding for the awarding authority.125 000 000300 000 000

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Reperasjons- og vedlikeholdstjenester 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Norsk Tipping AS
Postadresse: Postboks 4414 Bedriftssenteret
Postnummer: 2325
Poststed: Hamar
Kontakt
Internettadresse: http://www.norsk-tipping.no 🌏
E-post: spill-050-13@norsk-tipping.no 📧
Telefon: +47 62514000 📞
Faks: +47 62527152 📠

Referanse
Datoer
Sendt dato: 2013-10-09 📅
Innleveringsfrist: 2013-11-25 📅
Publiseringsdato: 2013-10-11 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 198-343038
OJ-S-utgave: 198
Tilleggsinformasjon

Service provider obligations. Service providers shall be a total supplier for the field service and installations services that at a minimum include: — Customer centre "single point of contact", — Integration between the service provider's and NT's systems, — Telephone, — E-mail. Service providers shall refer to a process map for handling the following situations: — Dealing with orders. — Receipt of orders, — Confirmation of delivery times, — Reporting of any delivery delays, — Technical, — Registering cases, — Escalating, — Error messages, — Notification of completed service, — Information to Norsk Tipping in the event of technical problems, — Handling deviations, — Economy and dealing with invoices, — Notification of price changes, — Feedback on invoices. All changes of sub suppliers that are used shall be presented to Norsk Tipping without delay. (NT Ref:307610)

Tilleggsinformasjon

Service provider obligations.

Service providers shall be a total supplier for the field service and installations services that at a minimum include:

— Customer centre "single point of contact",

— Integration between the service provider's and NT's systems,

— Telephone,

— E-mail.

Service providers shall refer to a process map for handling the following situations:

— Dealing with orders.

— Receipt of orders,

— Confirmation of delivery times,

— Reporting of any delivery delays,

— Technical,

— Registering cases,

— Escalating,

— Error messages,

— Notification of completed service,

— Information to Norsk Tipping in the event of technical problems,

— Handling deviations,

— Economy and dealing with invoices,

— Notification of price changes,

— Feedback on invoices.

All changes of sub suppliers that are used shall be presented to Norsk Tipping without delay.

(NT Ref:307610)

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Norsk Tipping intend to enter into a maintenance contract for service and installation services for equipment for Norsk Tipping's dealers.

Norsk Tipping currently has an equivalent contract with InfoCare.

Norsk Tipping shall procure service and installation services for approx. 5000 commissionaire terminals, 4400 lottery terminals and 4000 flat screen systems at our dealers nationwide.

The following shall be included in the new contract:

— Field service for, amongst other things:

— Fault finding, replacing modules and repairs,

— Installations,

— Terminations,

— Moving,

— Upgrades,

— Workshop,

— Rolling out new commissionaire equipment - commissionaire terminals, new disks and play units for the flat screen system.

In addition the following shall be included:

— Customer centre,

— Storage,

— Logistics and transport,

— Designing services,

— Reporting and documentation,

— Internal routines and systems for supporting the services,

— Data exchange by integration with Norsk Tipping's systems.

Options:

— Workshop services for commissionaire terminals, lottery terminals and flat screen systems.

— Various activities at NT's dealers.

The documentation for this competition is only available in Norwegian.

Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=307543

Antall eller omfang:

Estimert verdi eksklusive mva: 125 000 000 💰
300 000 000 💰
Beskrivelse av opsjoner:

Options:

— Workshop services for commissionaire terminals, lottery terminals and flat screen systems.

— Various activities at NT's dealers.

Tidsramme for senere kontrakter: 12 måneder
Referansenummer: SPILL-050-13
Utførelsessted
Hovedsted eller utførelsessted: Hamar, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

(1) Other documentation required (please state below).

See the tender documents.

Økonomisk og finansiell stilling:

(1) Other documentation required (please state below).

See the tender documents.

Minste nivå(er) av standarder: See the tender documents.
Teknisk og faglig kapasitet:

(1) Other documentation required (please state below).

See the tender documents.

Kontraktutførelse
Innskudd og garantier som kreves: See the tender documents.
Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: See the tender documents.
Juridisk form som skal antas av gruppen av økonomiske operatører som kontrakten skal tildeles til: See the tender documents.

Prosedyre
Tilbudets gyldighetsperiode: 2014-05-26 📅
Dato for åpning av tilbud: 2013-11-25 📅
Åpningssted: Hamar, Norway.
Sted: Hamar, Norway.
Tildelingskriterier
Kriterium: 1. Quality (55)
2. Price (35)
3. Options (6)
4. General requirements (4)
Språk
Andre språk: Norwegian

Oppdragsgiver
Identitet
Annen type oppdragsgiver: Other
Kontakt
Kontaktpunkt: Spillproduksjon
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA0592 🌏
Navn: Norsk Tipping AS
E-post: spill-050-13@norsk-tipping.no 📧
URL for ytterligere informasjon: http://www.norsk-tipping.no 🌏
URL for deltakelse: http://www.norsk-tipping.no 🌏
URL for dokumenter: http://www.norsk-tipping.no 🌏

Referanse
Datoer
Startdato: 2014-04-01 📅
Sluttdato: 2017-03-31 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: SPILL-050-13
Tilleggsinformasjon

Service provider obligations.

Service providers shall be a total supplier for the field service and installations services that at a minimum include:

— Customer centre "single point of contact",

— Integration between the service provider's and NT's systems,

— Telephone,

— E-mail.

Service providers shall refer to a process map for handling the following situations:

— Dealing with orders.

— Receipt of orders,

— Confirmation of delivery times,

— Reporting of any delivery delays,

— Technical,

— Registering cases,

— Escalating,

— Error messages,

— Notification of completed service,

— Information to Norsk Tipping in the event of technical problems,

— Handling deviations,

— Economy and dealing with invoices,

— Notification of price changes,

— Feedback on invoices.

All changes of sub suppliers that are used shall be presented to Norsk Tipping without delay.

(NT Ref:307610)

Kilde: OJS 2013/S 198-343038 (2013-10-09)

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