Maintenance and support of tools for Service Management

Norsk Tipping AS

Norsk Tipping AS (NT) has a need for a new contract for maintenance and support for their tool for Service Management.
NT's tool for Service Management is currently implemented on a on-premise system with NT responsible for the operation of both the application and infrastructure (such as servers, database, monitoring and operative system).
All development, maintenance and 2/3 line support of the application is dealt with by an external supplier, and NT currently has a support/maintenance contract that also includes consultancy services for this field.
1.3 NT's existing system
— NT currently uses HP Service Manager (version 9.21, an upgrade to 9.31 has started) for CMDB, Request, Incident, Problem and Change.
— HP Connect-It (version 9.5) is used for integration with various external and internal data sources for updating Configuration Items in/out, as well as for the integration of internal and external system/suppliers for Incident case management.
— We are also implementing HP's Discovery system for infrastructure - uCMDB (version 10).
— We currently also use the following modules delivered by Symfoni Norge:
– Rubik ITSM Expanded Pack;
– Rubik Dynamic Gateway.
— The on-premise systems that run at NT are currently operated on the following infrastructures:
– IBM WebSphere Application Server 7;
– Oracle Database 11G;
– Windows server 2008.
The documentation for this competition is only available in Norwegian.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=297651

Frist

Fristen for mottak av tilbud var 2013-09-10. Anskaffelsen ble publisert 2013-06-17.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2013-06-17 Kunngjøring av konkurranse
2013-11-11 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2013-06-17)
Gjenstand
Anskaffelsens omfang
Tittel: Software-related services
Antall eller omfang:
The procurement is estimated to be between 3 000 000 - 10 000 000 NOK over a period of 2+1+1 years. This is only an estimate and is not to be seen as binding for the awarding authority as regards the quantity.3 000 00010 000 000
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Ikke spesifisert
Felles innkjøpsordliste (CPV)
Kode: Programvarerelaterte tjenester 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Norsk Tipping AS
Postadresse: Postboks 4414 Bedriftssenteret
Postnummer: 2325
Poststed: Hamar
Kontakt
Internettadresse: http://www.norsk-tipping.no 🌏
E-post: spill-020-13@norsk-tipping.no 📧
Telefon: +47 62514000 📞
Faks: +47 62527152 📠

Referanse
Datoer
Sendt dato: 2013-06-17 📅
Innleveringsfrist: 2013-09-10 📅
Publiseringsdato: 2013-06-21 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 119-204611
OJ-S-utgave: 119
Tilleggsinformasjon
Contract and contractual conditions: One contract shall be signed with one service provider. The contract period is two years with an option for an extension for a further 1+1 year, so that the total possible length of the contract is four years. A contract draft is given in Annex 4. (NT Ref:297723).
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Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Norsk Tipping AS (NT) has a need for a new contract for maintenance and support for their tool for Service Management.
NT's tool for Service Management is currently implemented on a on-premise system with NT responsible for the operation of both the application and infrastructure (such as servers, database, monitoring and operative system).
All development, maintenance and 2/3 line support of the application is dealt with by an external supplier, and NT currently has a support/maintenance contract that also includes consultancy services for this field.
1.3 NT's existing system
— NT currently uses HP Service Manager (version 9.21, an upgrade to 9.31 has started) for CMDB, Request, Incident, Problem and Change.
— HP Connect-It (version 9.5) is used for integration with various external and internal data sources for updating Configuration Items in/out, as well as for the integration of internal and external system/suppliers for Incident case management.
— We are also implementing HP's Discovery system for infrastructure - uCMDB (version 10).
— We currently also use the following modules delivered by Symfoni Norge:
– Rubik ITSM Expanded Pack;
– Rubik Dynamic Gateway.
— The on-premise systems that run at NT are currently operated on the following infrastructures:
– IBM WebSphere Application Server 7;
– Oracle Database 11G;
– Windows server 2008.
The documentation for this competition is only available in Norwegian.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=297651
Antall eller omfang:
The procurement is estimated to be between 3 000 000 - 10 000 000 NOK over a period of 2+1+1 years. This is only an estimate and is not to be seen as binding for the awarding authority as regards the quantity.
Estimert verdi eksklusive mva: 3 000 000 💰
10 000 000 💰
Beskrivelse av opsjoner:
NT would like an option for the following points.
- System proposal for migration from HP Service Manager to HP Service Anywhere;
- Relevant courses and training connected to NT's tool for Service Management.
Referansenummer: SPILL-020-13
Utførelsessted
Hovedsted eller utførelsessted: Hamar, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
(1) Other documentation required (please state below).
See the tender documents.
Økonomisk og finansiell stilling:
(1) Other documentation required (please state below).
See the tender documents.
Minste nivå(er) av standarder: See the tender documents.
Teknisk og faglig kapasitet:
(1) Other documentation required (please state below).
See the tender documents.
Kontraktutførelse
Innskudd og garantier som kreves: See the tender documents.
Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: See the tender documents
Juridisk form som skal antas av gruppen av økonomiske operatører som kontrakten skal tildeles til: See the tender documents
Andre særlige vilkår:
Norsk Tipping AS' future needs:
— Support:
- NT has internal user support that sees to first line enquiries from users. We have a need for 2/3 line support from the service provider during working hours (8-16 weekdays).
- If all or parts of the system has problems, the service providermust be able to be contacted for assistance at any time during NT's opening hours (07-24 every day).
- NT has a need for assistance with acute needs with a requirement for the service provider to be at the customers within 4 hours.
— Maintenance:
- NT has a need for assistance with updating software versions and/or patches.
- NT has a need for assistance with adaptations of its tool for Service Management.
- NT has a need for consultancy connected to NT's tool for Service Management.
— Further developemnt/consultancy services:
- NT has a need for assistance with further development or adaptation of the system.
- NT would like consultancy services and proposals for an improved system and for new functionality based on knowledge of NT's business areas and the possibilities there are within HP's tool for Service Management.

Prosedyre
Tilbudets gyldighetsperiode: 6 måneder
Dato for åpning av tilbud: 2013-09-10 📅
Åpningssted: Hamar, Norway.
Sted: Hamar, Norway.
Språk
Andre språk: Norwegian

Oppdragsgiver
Kontakt
Kontaktpunkt: Spillproduksjon
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA0592 🌏
Navn: Norsk Tipping AS
URL for ytterligere informasjon: http://www.norsk-tipping.no 🌏
URL for dokumenter: http://www.norsk-tipping.no 🌏
URL for deltakelse: http://www.norsk-tipping.no 🌏

Referanse
Datoer
Startdato: 2014-01-01 📅
Sluttdato: 2015-12-31 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: SPILL-020-13
Tilleggsinformasjon
Contract and contractual conditions:
One contract shall be signed with one service provider.
The contract period is two years with an option for an extension for a further 1+1 year, so that the total possible length of the contract is four years.
A contract draft is given in Annex 4.
(NT Ref:297723).
Kilde: OJS 2013/S 119-204611 (2013-06-17)
Kunngjøring om tildeling av kontrakt (2013-11-11)
Gjenstand
Anskaffelsens omfang
Totalverdi for anskaffelsen: 10 000 000 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2013-11-11 📅
Publiseringsdato: 2013-11-12 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 219-382178
Refererer til kunngjøring: 2013/S 119-204611
OJ-S-utgave: 219
Tilleggsinformasjon
(NT Ref:310280)

Gjenstand
Utførelsessted
Hovedsted eller utførelsessted: Hamar, Norway

Prosedyre
Tildelingskriterier
Kriterium: 1. Price (30)
2. SLA (20)
3. Competence (25)
4. Other requirements (20)
5. Options (5)

Tildeling av kontrakt
Dato for kontraktinngåelse: 2013-11-01 📅
Navn: Manag-E Nordic As
Postadresse: Martin Linges Vei 25
Land: Norge 🇳🇴
Informasjon om tilbud
Antall mottatte tilbud: 2
Kilde: OJS 2013/S 219-382178 (2013-11-11)
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