Maintenance and support of tools for Service Management

Norsk Tipping AS

Norsk Tipping AS (NT) has a need for a new contract for maintenance and support for their tool for Service Management.
NT's tool for Service Management is currently implemented on a on-premise system with NT responsible for the operation of both the application and infrastructure (such as servers, database, monitoring and operative system).
All development, maintenance and 2/3 line support of the application is dealt with by an external supplier, and NT currently has a support/maintenance contract that also includes consultancy services for this field.
1.3 NT's existing system
— NT currently uses HP Service Manager (version 9.21, an upgrade to 9.31 has started) for CMDB, Request, Incident, Problem and Change.
— HP Connect-It (version 9.5) is used for integration with various external and internal data sources for updating Configuration Items in/out, as well as for the integration of internal and external system/suppliers for Incident case management.
— We are also implementing HP's Discovery system for infrastructure - uCMDB (version 10).
— We currently also use the following modules delivered by Symfoni Norge:
– Rubik ITSM Expanded Pack;
– Rubik Dynamic Gateway.
— The on-premise systems that run at NT are currently operated on the following infrastructures:
– IBM WebSphere Application Server 7;
– Oracle Database 11G;
– Windows server 2008.
The documentation for this competition is only available in Norwegian.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=297651

Frist
Fristen for mottak av tilbud var 2013-09-10. Anskaffelsen ble publisert 2013-06-17.

Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• • Manag-E Nordic As

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• • Norsk Tipping AS

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• • Programmering av software og rådgivning › Programvarerelaterte tjenester