Extension and adaptation of the existing CRM system National Mapping Authority

Statens kartverk

From December 2011 the Mapping Authority has adopted the MS Dynamics CRM 2011 for customer management by parts of the organization. We now wish that more people within the Authority shall take the system into use. A common CRM system will help improve interaction between units within the Mapping Authority and enhance service to the Authority's external users.
In this procurement, a contract shall be entered into with one supplier of consultancy services for the development/adaptation of existing systems, together with training/education and consultancy. In addition, a support and maintenance agreement for MS Dynamics CRM 2011 will be entered into.
When it is desired to call off services under the framework agreement, either the adaptation agreement or services agreement shall be used as a call-off contract.
It is estimated that in 2013 there will be call-off for approx. 500 000 NOK under the contract, including service and maintenance. The estimate is not binding.
More information about the purpose and scope of the contract is included within the Specification of requirements, Appendix 1 to the Framework agreement and maintenance agreement.
NOTE: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=297161

Frist
Fristen for mottak av tilbud var 2013-08-12. Anskaffelsen ble publisert 2013-06-12.

Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• • Prosesspilotene As

Hvem?

• • Statens kartverk

Hva?

• • Systemtjenester og tekniske konsulenttjenester › Konsulentvirksomhet i forbindelse med integrasjon av programvare
• • Programvarerelaterte tjenester › Konsulentvirksomhet i forbindelse med programvare
• • Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte › Support- og konsulentvirksomhet i forbindelse med edb
• • Konsulentvirksomhet i forbindelse med forskning og utvikling › Konsulentvirksomhet i forbindelse med utvikling