Extension and adaptation of the existing CRM system National Mapping Authority

Statens kartverk

From December 2011 the Mapping Authority has adopted the MS Dynamics CRM 2011 for customer management by parts of the organization. We now wish that more people within the Authority shall take the system into use. A common CRM system will help improve interaction between units within the Mapping Authority and enhance service to the Authority's external users.
In this procurement, a contract shall be entered into with one supplier of consultancy services for the development/adaptation of existing systems, together with training/education and consultancy. In addition, a support and maintenance agreement for MS Dynamics CRM 2011 will be entered into.
When it is desired to call off services under the framework agreement, either the adaptation agreement or services agreement shall be used as a call-off contract.
It is estimated that in 2013 there will be call-off for approx. 500 000 NOK under the contract, including service and maintenance. The estimate is not binding.
More information about the purpose and scope of the contract is included within the Specification of requirements, Appendix 1 to the Framework agreement and maintenance agreement.
NOTE: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=297161

Frist

Fristen for mottak av tilbud var 2013-08-12. Anskaffelsen ble publisert 2013-06-12.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2013-06-12 Kunngjøring av konkurranse
2013-06-17 Tilleggsinformasjon
2013-09-19 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2013-06-12)
Gjenstand
Anskaffelsens omfang
Tittel: Software consultancy services
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Konsulentvirksomhet i forbindelse med programvare 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Statens kartverk
Postnummer: 3507
Poststed: Hønefoss
Kontakt
Internettadresse: http://www.statkart.no 🌏
E-post: gjertrud.royland@kartverket.no 📧
Telefon: +47 32118100 📞

Referanse
Datoer
Sendt dato: 2013-06-12 📅
Innleveringsfrist: 2013-08-12 📅
Publiseringsdato: 2013-06-15 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 115-196895
OJ-S-utgave: 115
Tilleggsinformasjon
(NT Ref:297182)

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
From December 2011 the Mapping Authority has adopted the MS Dynamics CRM 2011 for customer management by parts of the organization. We now wish that more people within the Authority shall take the system into use. A common CRM system will help improve interaction between units within the Mapping Authority and enhance service to the Authority's external users.
Vis mer
In this procurement, a contract shall be entered into with one supplier of consultancy services for the development/adaptation of existing systems, together with training/education and consultancy. In addition, a support and maintenance agreement for MS Dynamics CRM 2011 will be entered into.
Vis mer
When it is desired to call off services under the framework agreement, either the adaptation agreement or services agreement shall be used as a call-off contract.
It is estimated that in 2013 there will be call-off for approx. 500 000 NOK under the contract, including service and maintenance. The estimate is not binding.
More information about the purpose and scope of the contract is included within the Specification of requirements, Appendix 1 to the Framework agreement and maintenance agreement.
NOTE: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=297161
Beskrivelse av opsjoner:
The contract period is two years counted from when the agreement is signed by both parties, with an option to extend the agreement on the same terms by 1 + 1 year so that the total possible contract length is 4 years.
Any extension of the contract must be exercised no later than 3 months before the contract expires.
Referansenummer: 13/00781.
Utførelsessted
Hovedsted eller utførelsessted: Hønefoss, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
(1) Company registration certificate.
(2) Value added tax certificate (National requirement).
(3) Company tax certificate (National requirement).
(4) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (National requirement).
Økonomisk og finansiell stilling:
— Credit appraisal/rating from an approved credit rating agency, not older than 6 months must accompany the tender.
Minste nivå(er) av standarder:
The supplier shall have the financial capacity to complete the assignment / contract.
Teknisk og faglig kapasitet:
(1) Other documentation required (please state below).
The supplier must submit a list of the 3 most important relevant contracts the past 3 years, including details of values, dates and recipients.
A written reference from the 3 aforementioned deliverables issued or confirmed by the award authority shall be enclosed with an associated contact person.
A description of the technical staff or technical devices the service provider can use to fulfil the contract, whether they belong to the company or not.
Statement of supplier's quality assurance/control system.
A copy of the system certificate issued by an accredited certification body or equivalent documentation must be submitted.
Minste nivå(er) av standarder:
The supplier shall have extensive experience in similar assignments.
The supplier shall have very good ability and capacity.
A good and well functioning quality management system is required for services to be provided.
Kontraktutførelse
Personalets navn og faglige kvalifikasjoner ✅

Prosedyre
Varighet av rammeavtalen i år: 4
Begrunnelse for rammeavtaler med varighet over fire år:
The contract period is two years counted from when the agreement is signed by both parties, with an option to extend the agreement on the same terms by 1 + 1 year so that the total possible contract length is 4 years.
Any extension of the contract must be exercised no later than 3 months before the contract expires.
Tilbudets gyldighetsperiode: 2013-11-12 📅
Språk
Andre språk: Norwgian

Oppdragsgiver
Kontakt
Kontaktpunkt: Formidlingstjenesten
Gjertrud Røyland
Internettadresse: www.statkart.no 🌏
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA8508 🌏

Referanse
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 13/00781.
Kilde: OJS 2013/S 115-196895 (2013-06-12)
Tilleggsinformasjon (2013-06-17)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon

Referanse
Datoer
Sendt dato: 2013-06-17 📅
Publiseringsdato: 2013-06-20 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 118-202147
Refererer til kunngjøring: 2013/S 115-196895
OJ-S-utgave: 118
Kilde: OJS 2013/S 118-202147 (2013-06-17)
Kunngjøring om tildeling av kontrakt (2013-09-19)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2013-09-19 📅
Publiseringsdato: 2013-09-20 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 183-316735
OJ-S-utgave: 183
Tilleggsinformasjon
(NT Ref:305820)

Gjenstand
Anskaffelsens omfang
Referansenummer: 13/00781

Prosedyre
Tildelingskriterier
Kriterium: 1. Price (40)
2. Competence (30)
3. Understanding of the assignment (30)

Tildeling av kontrakt
Dato for kontraktinngåelse: 2013-09-12 📅
Navn: Prosesspilotene As
Postadresse: Gamle Leangvei 17
Poststed: Asker
Postnummer: 1387
Land: Norge 🇳🇴
Informasjon om tilbud
Antall mottatte tilbud: 3
Kilde: OJS 2013/S 183-316735 (2013-09-19)
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