Acquisition of software for workflow and data collection with the associated services

Arbeids- og velferdsdirektoratet, Økonomiavdelingen, Anskaffelsesseksjonen

There shall be purchased maintenance for the customer's existing BMC Remedy ITMS Suite software and Remedy ARS software
The supplier shall provide an option for additional services (not ordinary maintenance services, refer to part II, Section 3.6) The contents of the additional services are stated in part III Section 1.4.6.
The customer shall also purchase a new BMC Remedy ITSM Suite licenses or equivalent and Remedy ARS licenses or equivalent and the maintenance on all of the acquired software. A further description of the contract content and scope required by part III, appendix 1, section 1.3.
The acquisition shall be governed by the attached contract terms with vouchers, c.f. competition documents' part II and III.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=312433

Frist

Fristen for mottak av tilbud var 2014-02-06. Anskaffelsen ble publisert 2013-12-09.

Hvem?

• Arbeids- og velferdsdirektoratet, Økonomiavdelingen, Anskaffelsesseksjonen

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2013-12-09	Kunngjøring av konkurranse
2014-02-07	Tilleggsinformasjon

Kunngjøring av konkurranse (2013-12-09)
Gjenstand
Anskaffelsens omfang
Tittel: Software package and information systems
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Bygge- og anleggsarbeid
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare og informasjonssystemer 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Arbeids- og velferdsdirektoratet, Økonomiavdelingen, Anskaffelsesseksjonen
Postadresse: Postboks 5, St Olavs plass
Postnummer: 0130
Poststed: Oslo
Kontakt
Internettadresse: http://www.nav.no 🌏
E-post: nav.anskaffelser.ikt@nav.no 📧
Telefon: +47 21071000 📞
Faks: +47 21071010 📠

Referanse
Datoer
Sendt dato: 2013-12-09 📅
Innleveringsfrist: 2014-02-06 📅
Publiseringsdato: 2013-12-10 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 239-416363
OJ-S-utgave: 239
Tilleggsinformasjon
(NT Ref:312545)

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

There shall be purchased maintenance for the customer's existing BMC Remedy ITMS Suite software and Remedy ARS software

The supplier shall provide an option for additional services (not ordinary maintenance services, refer to part II, Section 3.6) The contents of the additional services are stated in part III Section 1.4.6.

The customer shall also purchase a new BMC Remedy ITSM Suite licenses or equivalent and Remedy ARS licenses or equivalent and the maintenance on all of the acquired software. A further description of the contract content and scope required by part III, appendix 1, section 1.3.

The acquisition shall be governed by the attached contract terms with vouchers, c.f. competition documents' part II and III.

Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=312433

Beskrivelse av opsjoner:

An option to extend the entire contract (4+1+1).

Option of services:

It is requested that the supplier may offer training services for example courses for the customer.

It is requested that the supplier can provide both on-site expert assistance and expert assistance via the telephone and e-mail. Expert assistance is defined as debugging, analysis, problem solving, etc. With serious incidents of the customers usage of the products.

The supplier shall be able to provide consultants whom are certified (AR System Skilled Professionals) with ARS 7.x and later versions.

Utførelsessted
Hovedsted eller utførelsessted: Oslo, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

(1) Value added tax certificate (National requirement).

(2) Company tax certificate (National requirement).

(3) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (National requirement).

(4) Other documentation required (please state below).

It is required that the supplier is a legally established company.

Documentation requirement:

— Norwegian suppliers: Company registration certificate from The Brønnøysund Register Centre.

— Foreign suppliers: Certificate of registration from the company register as prescribed by the law of the country where the supplier is established.

Økonomisk og finansiell stilling:

(1) Other documentation required (please state below).

The Awarding Authority shall obtain a credit rating conducted by Experian, refer to www.experian.no

Minste nivå(er) av standarder:

It is required that the supplier has good financial strength. For the credit rating shall be supplier through Experian and the requirement is fulfilled with a credit rating of "creditworthiness" or better.

Teknisk og faglig kapasitet:

(1) Other documentation required (please state below)

Description of the supplier's technical capacity and professional qualifications. In regards to capacity, a description of the relevant units held with the supplier. Regarding qualifications, a brief overview of relevant general competence held with the supplier. It shall not be specified which persons will be provided and there shall not be submitted CV.

— The supplier's principal deliveries within the past 3 years, including a description of the assignment, the values, dates and recipients. If the value can not be disclosed for reasons of confidentiality, please state the total number of hours worked/FTEs of the supplier's efforts.

— Name and contact details of a contact person with the customer reference who can verify the information must be provided on request.

A statement of the quality assurance system, and any certificates issued by independent bodies.

(There shall not be selling text, product descriptions or experience descriptions.)

Good ability is required. Details of the supplier's technical capacity and professional qualifications. As regards with capacity, a description of the relevant units held with the supplier. Regarding qualifications, a brief overview of relevant general competence of the supplier. There shall not be specified which persons will be provided and there shall not be submitted CVs.

Minste nivå(er) av standarder:

Good ability is required.

Experience with similar deliveries is required.

A well-functioning quality assurance system is required.

Prosedyre
Tilbudets gyldighetsperiode: 2014-05-30 📅
Dato for åpning av tilbud: 2014-02-06 📅
Åpningssted: Sannergata 2 , Oslo Norway.
Sted: Sannergata 2 , Oslo Norway.
Språk
Andre språk: Norwegian

Oppdragsgiver
Kontakt
Kontaktpunkt: John Arne Hansen
Internettadresse: www.nav.no 🌏
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA0005 🌏
Navn: Arbeids- og velferdsdirektoratet, Økonomiavdelingen, Anskaffelsesseksjonen
URL for ytterligere informasjon: www.nav.no 🌏
URL for dokumenter: www.nav.no 🌏
URL for deltakelse: www.nav.no 🌏

Referanse
Datoer
Startdato: 2014-02-26 📅
Sluttdato: 2018-02-26 📅
Kilde: OJS 2013/S 239-416363 (2013-12-09)

Tilleggsinformasjon (2014-02-07)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon

Referanse
Datoer
Sendt dato: 2014-02-07 📅
Innleveringsfrist: 2014-02-13 📅
Publiseringsdato: 2014-02-12 📅
Identifikatorer
Kunngjøringsnummer: 2014/S 030-049126
Refererer til kunngjøring: 2013/S 239-416363
OJ-S-utgave: 30
Kilde: OJS 2014/S 030-049126 (2014-02-07)

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